Mantra The Observatory Port Macquarie 4 stars

Customer review rating (ALL Rating) 4.5/5 1,677 reviews

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Description

Hotel extras

  • Various types of accommodation style to suit all travelers

  • Walking distance to town centre for shopping and dining precinct

  • Indoor pool, spa and sauna

  • Offers stunning ocean views of Town Beach

Our accommodation(s)

Hotel location

Mantra The Observatory Port Macquarie

40 William Street
2444 PORT MACQUARIE
Australia

GPS:-31.430958, 152.918766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,677 reviews

Customer review rating 2.5/5

Thomas R. Families - Confirmed reviews ALL

Bit old and dated, comfy bed, but expensive for what you got.

Thank you for your feedback. We’re pleased to hear you found the bed comfortable, however we’re sorry the overall experience did not feel like good value for money and that aspects of the property felt dated during your stay. We appreciate your comments and will take them into consideration as we continue to improve the guest experience. Warm Regards, Ashleigh

Customer review rating 4.0/5

Susan A. Couples - Confirmed reviews ALL

We had a lovely ocean view room at the hotel.

We’re so pleased you enjoyed your stay with us. It’s wonderful to hear you loved the ocean view room and our beachfront location. Thank you for your feedback, and we hope to welcome you back again soon. Warm Regards, Ashleigh

Customer review rating 2.0/5

Vicki S. Couples - Confirmed reviews ALL

Staff were good.

Customer review rating 2.0/5

Carmen C. Friends - Confirmed reviews ALL

We arrived at 7:45pm, the receptionist barely looked at me, gave me a map. her instructions were vague. We were instructed how to enter the carpark and to look for 'Hotel Guset' signs. We were assigned 821 or 812, we went up and down the lufys looking for level 8. there is no level 8. We rang the after hours number, they had no idea of the hotel because it is a generic Mantra after hours number. After an onerous and exhausting time, we eventually found our room up two flights of stairs. Three women in their 60s having to lift the heavy bags up 2 large flights of stairs. Absolutely a horrible situation and service.

Thank you for taking the time to share your feedback. We’re very sorry to hear about your arrival experience and the frustration caused in locating your room. We completely understand how exhausting and upsetting this would have been, particularly after travelling and arriving in the evening. Please accept our sincere apologies that the directions provided were unclear and that additional assistance was not readily available when you contacted the after-hours service. We also appreciate that having to carry luggage up multiple flights of stairs made the experience even more difficult. Your feedback has been shared with the team so we can review how directions and arrival information are communicated to guests, particularly after hours, to help prevent this occurring again. We regret that your stay began in such a disappointing way and appreciate you bringing this to our attention. Warm Regards, Ashleigh

Customer review rating 5.0/5

Terry C. Business - Confirmed reviews ALL

I recently stayed at Mantra The Observatory in Port Macquarie and had a very pleasant experience. The hotel is very comfortable and in a quality location, close to Town Beach, making it easy to enjoy the coastline and nearby walking tracks. The rooms are spacious and very clean, which made our stay even more enjoyable. The views from our apartment were absolutely sensational and really added to the overall experience. Overall, I would definitely recommend this hotel to anyone visiting Port Macquarie. It’s a great option if you’re looking for comfort, convenience, and beautiful views.

Thank you for such a thoughtful review. We’re so pleased you enjoyed the comfort and location of the property, and that the apartment and views helped make your stay such an enjoyable one. It’s wonderful to hear you would recommend us to others visiting Port Macquarie—that truly means a lot to our team. We hope to welcome you back again soon. Warm Regards, Ashleigh

Other web-users rate our hotel

  • 713 reviews 9.6/10 Location
  • 1,224 reviews 8/10 Room
  • 555 reviews 9.1/10 Service
  • 32 reviews 5.2/10 WiFi
  • 397 reviews 7.5/10 Cleanliness
  • 137 reviews 9.3/10 Pool
  • 23 reviews 6.6/10 Breakfast

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