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Mantra The Observatory Port Macquarie

Customer review rating 4.4/5 2,993 reviews

ALLSAFE approved hotel

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Mantra The Observatory Port Macquarie
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+ 7 Services

Hotel extras

  • Close proximity to main beach in town and coastal walk

  • walking distance to town centre for shopping and dining precint

  • indoor pool, spa and sauna

  • Various types of accommodation style to suit all travelers

  • underground secure car park

Hotel location

Mantra The Observatory Port Macquarie

40 William Street
2444 port macquarie
australia

Tel: +611300092872

Fax: (+61)2/65868888

Check-in from 14h00

Check out up to 10h00

  • By plane

    PORT MACQUARIE AIRPORT At 5km / 3 miles

GPS :-31.430958, 152.918766

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 85 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 85 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property

Our accommodation(s)

Mantra The Observatory is the ultimate choice for families, couples and corporate travellers looking for beachside accommodation. Make your selection from Hotel Rooms, spacious 1, 2 and 3 Bedroom Apartments, or 3 Bedroom Penthouse. Designed to impress, apartments are fully self-contained, complete with a gourmet kitchen and coffee capsule machine, laundry facilities and air-conditioned. Free WiFi is available to all guests, along with complimentary undercover secure car parking.

Ocean View Hotel Room

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Our guest reviews for
Mantra The Observatory Port Macquarie

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,993 reviews

TripAdvisor Rating 4.5/5

2,507 reviews

Functional room in good location

Customer review rating 4.5/5

Martin T. Couples - 17/10/2021 Confirmed reviews ALL

2 day break

Dear martin t., We very much appreciate your comments regarding your stay at the Mantra The Observatory Port Macquarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice location.

Customer review rating 3.5/5

Jac Business - 06/10/2021 Confirmed reviews ALL

Comfortable accomadation, easy walk to the beaches and into town.

We’ll located right across the beach

Customer review rating 4.5/5

Tom Couples - 06/10/2021 Confirmed reviews ALL

Welcoming friendly and clean

Dear Frances M., We very much appreciate your comments regarding your stay at the Mantra The Observatory Port Macquarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location, good view

Customer review rating 4.5/5

Mike G. Couples - 04/10/2021 Confirmed reviews ALL

Really good, was upgraded to an apartment, staff were friendly

Dear Michael G., We very much appreciate your comments regarding your stay at the Mantra The Observatory Port Macquarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great view, great apartment layout and fantastic pillows!

Customer review rating 4.0/5

Louise Friends - 03/10/2021 Confirmed reviews ALL

Overall the stay was a great (3night) respite getaway for my NDIS client. Having use of the pool, spa and sauna was a highlight for client. We thoroughly enjoyed opening the massive bi-fold doors (which we left open for our entire stay) which allowed us to utilize the full indoor outdoor experience. Would definitely stay again.

Had an excellent stay. Terrific view

Customer review rating 5.0/5

Pauline M. Families - 02/10/2021 Confirmed reviews ALL

The apartment was very clean and comfortable

Dear Pauline M., We very much appreciate your comments regarding your stay at the Mantra The Observatory Port Macquarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Margaret M. Families - 01/10/2021 Confirmed reviews ALL

Very safe calm environment

Cx

Customer review rating 2.5/5

Anonymous Solo - 01/10/2021 Confirmed reviews ALL

There was a lot of fuss at check in needing my original license and credit card when I had digital versions available. I’d booked and paid thru Qantas and other hotels don’t need all this silliness. I’d prefer no one was touching my cards with bare hands in the age of Covid. All this for a top price product

Great location funny friendly staff

Customer review rating 5.0/5

Josh Friends - 30/09/2021 Confirmed reviews ALL

Great stay heaps of room and straight across from the beach.. Lady at reception was great helping me find the place as I was lost haha

Customer review rating 2.5/5

L T. Couples - 29/09/2021 Confirmed reviews ALL

Rooms : Carpet filthy, large stains and overstretched carpet- (OH&S trip hazard.) Filthy dishwasher and washing machine filters, needed a toothbrush to clean mould and scum off filters, as dishes and clothes were NOT clean when machine cycle finished. Oven filthy and was cleaned at the beginning of stay. Clothes dryer positioned too high and unable to open door properly ( because of door frame) or access to Dryer settings without climbing on a chair( OH&S hazard) Have coffee machine but no Pods replaced since arrival. Old TV- no free to air. No TV in Bedroom DVD player part broken. Hard to insert and eject discs. Air conditioning remote doesn’t work. Have to climb on Chair for On/Off button( OH&S issue). Suggest… these are Maintainence issues and during C0-19 and minimal bookings across Accor establishments, it is a chance for ALL rooms to be critiqued and Maintainence work sheets correlated for individual room works/upgrades/restoration. Internet- poor connection and slow speed in Garden rooms. ( we have stayed in two different rooms and connection was he same). In great need of upgrading. Reception staff informed me ALL Garden rooms we the same. This Critique is for room 608. Mantra Port Macquarie.

Overpriced room for what it offers

Customer review rating 3.5/5

Edgard Couples - 28/09/2021 Confirmed reviews ALL

We have stayed in over 25 different accomodations (hotels, motels, AirBnBs, cottages, etc) in Port Macquarie, it was our first time staying at the Observatory. To be honest is was a bit of a let down, we had more expectations for the price. Here are some of the positives: great pool, sauna and spa. The room we stayed is average, needs more attention to detail, carpet is pealing on the floor, the television is old and baulky, no access to basics such as USB connections to charge your mobile phones, tiny fridge. The balcony felt you were inside a cage. Most high quality hotels in Port Macquarie, have access to USB ports to charge mobile phones by default. The decorations in the room are a let down, not appealing, dull, colours are not attractive and the combination of picture frames don't reveal that this is beach front accomodation. Mantra seriously needs to consider spending in decorators and making rooms more inviting. Under booking.com your facilities only get 8.1 rating. If you apply what feedback we have given you, that will put you in the 9 ratings. We are local business owners, our feedback is only constructive criticism. You requested our feedback and we have provided to you in good faith. Thanks.

Awesome place to stay

Customer review rating 5.0/5

Liz Couples - 28/09/2021 Confirmed reviews ALL

My partner and I needed a much needed date night, we stayed here. The room and views were perfect, the pool, sauna and spa made the night. Highly recommend to have a visit. Staff also were amazing. Thanks guys. Went home happy and refreshed.

Dear Elizabeth W., We very much appreciate your comments regarding your stay at the Mantra The Observatory Port Macquarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Loved the view from our balcony

Customer review rating 5.0/5

Anonymous Couples - 27/09/2021 Confirmed reviews ALL

A very comfortable stay

Dear Janelle E., We very much appreciate your comments regarding your stay at the Mantra The Observatory Port Macquarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Anonymous Families - 26/09/2021 Confirmed reviews ALL

Clean and tidy room with perfect location to beach and cafes

Perfect

Customer review rating 5.0/5

Scott Business - 26/09/2021 Confirmed reviews ALL

Great place, location and perfect for my needs

Dear Scott T., We very much appreciate your comments regarding your stay at the Mantra The Observatory Port Macquarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great

Customer review rating 5.0/5

:) Families - 24/09/2021 Confirmed reviews ALL

We were most appreciative of the room upgrade, it was just wonderful. A great place to have a staycation in our home town with great views and holiday vibe. Thanks.

Dear Roslyn H., We very much appreciate your comments regarding your stay at the Mantra The Observatory Port Macquarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cockroaches

Customer review rating 1.0/5

Wayne Couples - 23/09/2021 Confirmed reviews ALL

I booked 3 nights. The first night was my wife’s birthday. My wife has a phobia of cockroaches. We stayed on the 3rd floor and had 4 live cockroaches over a period of an hour (12am - 1pm). From under the bed, in the sliding door jam and 2 on the balcony where we were sitting. As a consequence my wife felt our first night was ruined as she could not sleep fearing she might get one in her hair. The next day we told reception, who were apologetic and understanding. They moved us to another larger room. My wife requested an extra night to make up for the what she feels was a ruined birthday night. The request was not addressed but ignored. She again mentioned this on check out but was ignored again, instead asked if she enjoyed her stay in the new room. While reception was helpful and polite and I hope this is an isolated incident, my wife is still telling her friends and family who, like us are local to Port Macquarie the reason she was not content with her stay.

Spacious & Comfortable

TripAdvisor rating 4.0/5

billbov 03/03/2021 TripAdvisor review

Our 1 Bedroom suite was exceptionally large & was exactly what we need for a relaxing couple of days. Staff were extremely friendly & helpful. Position was just a short walk to the surf beach although a little walk into the main town area. Main bedroom not air conditioned but overhead fan was adequate. Overall very nice stay.

Thank you for your positive review of Mantra Observatory. We are pleased you enjoyed your stay and look forward to welcoming you in future.

Our break away

TripAdvisor rating 5.0/5

patriciavillareal 01/03/2021 TripAdvisor review

My partner and I had planned a break after the Covid lockdown and some recent surgery for myself that went wrong... we finally arrived after having to reschedule a few times and it was lovely. All we wanted to do was relax and spend some quality time together which we did... the location was great, the staff were amazing and it was what we really needed a really great break... we had a chance to do some local sightseeing which including adopting a koala from the local koala hospital... thank you Mantra for all you did to simplify this stay and make us fetlock so welcome and at home...❤️❤️❤️

Thank you for your 5 star review of Mantra Observatory

Fab location

TripAdvisor rating 4.0/5

sparker166 Family - 29/12/2020 TripAdvisor review

We stayed here at Christmas and were very happy with the apartment as the separate room for our teenagers worked well. Staff are very helpful. Great views even on a wet day. The pool, spa and sauna are very good. Just across the road to the beach was very handy. Within walking distance to shops and restaurants. We would definitely stay there again

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