Mantra The Observatory Port Macquarie 4 stars

Customer review rating (ALL Rating) 4.5/5 1,656 reviews

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Description

Hotel extras

  • Various types of accommodation style to suit all travelers

  • Walking distance to town centre for shopping and dining precinct

  • Indoor pool, spa and sauna

  • Offers stunning ocean views of Town Beach

Our accommodation(s)

Hotel location

Mantra The Observatory Port Macquarie

40 William Street
2444 PORT MACQUARIE
Australia

GPS:-31.430958, 152.918766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Take a refreshing dip in our indoor mineral pool, sweat it out in the sauna, or enjoy a long soak in our heated spa and relax into your holiday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,656 reviews

Customer review rating 4.5/5

Peter B. Couples - Confirmed reviews ALL

ChecK in was good and got an upgrade to ocean view. Observatory offers free secure undercover parking and a short stroll to the beach.

Thank you for your wonderful review and for choosing to stay with us. We're delighted to hear you enjoyed your ocean view upgrade and found our location convenient for both the beach and local attractions. We truly value your loyalty as an ALL Gold member and look forward to welcoming you back to The Observatory again soon. Warm Regards, Ashleigh

Customer review rating 4.0/5

Geoffrey S. Solo - Confirmed reviews ALL

Well located and a comfortable stay. Tow issues though 1/ day before arrival received email saying check-in was between 2 pm and 9 pm, on arrival (at 7.30 pm) notice said reception hours were 8 am to 8 pm and at reception I was told I was a late arrival - key was retrieved by person on counter from late arrival safe. 2 / after 2nd room service there was no hand towel or floor mat left in bathroom - seemed odd but this has happened before.

Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient and enjoyed a comfortable stay. We also appreciate you bringing the issues you experienced to our attention. We apologise for the confusion regarding reception hours and your arrival arrangements. We understand how this could have been frustrating and will review our guest communications to ensure they are clear and consistent. We are also sorry that housekeeping overlooked the hand towel and bath mat during servicing. This is certainly not the standard we aim to provide, and your feedback has been shared with the team to help prevent similar oversights in the future. Thank you again for your valued feedback. We hope to welcome you back for an even better experience next time. Warm regards, Ashleigh

Customer review rating 5.0/5

Ray O. Couples - Confirmed reviews ALL

A short stay, from day one to day four, the standard of customer service, the room attendants, the cleanliness, standard of comfort, everything was of highest quality and met all expectations and more. A brilliant experience. Sincere thanks.

Thank you for your fantastic review. We are thrilled to hear that you had such a brilliant experience with us and that our team helped make your stay so memorable. Your kind words about the service and overall standard of the hotel are greatly appreciated and will be shared with the team. Thank you for choosing to stay with us. We look forward to welcoming you back for another exceptional stay in the future. Warm regards, Ashleigh

Customer review rating 4.0/5

Leyla R. Families - Confirmed reviews ALL

Great

Thank you for taking the time to share your feedback following your recent stay with us. We’re so pleased to hear you had a great experience overall and enjoyed the accommodation, cleanliness, and service from our team. We also appreciate your comments regarding the WiFi access and connection speed. We have recently replaced our routers, so guests connected to our high-speed network via an active ALL account should experience fast and seamless WiFi. I’m sorry to hear this was not your experience during your stay. Thank you again for your support as an ALL Accor member, and we hope to welcome you and your family back again soon. Kind regards, Ashleigh

Customer review rating 4.5/5

Trevor J. Couples - Confirmed reviews ALL

It was close to the beach and park areas for walking. Close to bowling club and restaurants.

Thank you for your wonderful review and for choosing to stay with us. We’re so pleased to hear you enjoyed the great views and our convenient location close to the beach, bowling club, and local restaurants. We especially appreciate your kind comments about our reception team. I will be sure to pass your feedback on to them, as they will be delighted to know their friendly and polite service made a positive impression. Thank you again for your loyalty as an ALL Gold member and for recommending us to your family and friends. We look forward to welcoming you back again soon. Kind regards, Ashleigh

Other web-users rate our hotel

  • 712 reviews 9.6/10 Location
  • 1,213 reviews 8/10 Room
  • 552 reviews 9.1/10 Service
  • 32 reviews 5.3/10 WiFi
  • 390 reviews 7.6/10 Cleanliness
  • 134 reviews 9.3/10 Pool
  • 24 reviews 6.7/10 Breakfast

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