Mantra The Observatory Port Macquarie

The apartment was very clean and comfortable

Very safe calm environment

There was a lot of fuss at check in needing my original license and credit card when I had digital versions available. I’d booked and paid thru Qantas and other hotels don’t need all this silliness. I’d prefer no one was touching my cards with bare hands in the age of Covid. All this for a top price product

Great stay heaps of room and straight across from the beach.. Lady at reception was great helping me find the place as I was lost haha

Rooms : Carpet filthy, large stains and overstretched carpet- (OH&S trip hazard.) Filthy dishwasher and washing machine filters, needed a toothbrush to clean mould and scum off filters, as dishes and clothes were NOT clean when machine cycle finished. Oven filthy and was cleaned at the beginning of stay. Clothes dryer positioned too high and unable to open door properly ( because of door frame) or access to Dryer settings without climbing on a chair( OH&S hazard) Have coffee machine but no Pods replaced since arrival. Old TV- no free to air. No TV in Bedroom DVD player part broken. Hard to insert and eject discs. Air conditioning remote doesn’t work. Have to climb on Chair for On/Off button( OH&S issue). Suggest… these are Maintainence issues and during C0-19 and minimal bookings across Accor establishments, it is a chance for ALL rooms to be critiqued and Maintainence work sheets correlated for individual room works/upgrades/restoration. Internet- poor connection and slow speed in Garden rooms. ( we have stayed in two different rooms and connection was he same). In great need of upgrading. Reception staff informed me ALL Garden rooms we the same. This Critique is for room 608. Mantra Port Macquarie.

We have stayed in over 25 different accomodations (hotels, motels, AirBnBs, cottages, etc) in Port Macquarie, it was our first time staying at the Observatory. To be honest is was a bit of a let down, we had more expectations for the price. Here are some of the positives: great pool, sauna and spa. The room we stayed is average, needs more attention to detail, carpet is pealing on the floor, the television is old and baulky, no access to basics such as USB connections to charge your mobile phones, tiny fridge. The balcony felt you were inside a cage. Most high quality hotels in Port Macquarie, have access to USB ports to charge mobile phones by default. The decorations in the room are a let down, not appealing, dull, colours are not attractive and the combination of picture frames don't reveal that this is beach front accomodation. Mantra seriously needs to consider spending in decorators and making rooms more inviting. Under booking.com your facilities only get 8.1 rating. If you apply what feedback we have given you, that will put you in the 9 ratings. We are local business owners, our feedback is only constructive criticism. You requested our feedback and we have provided to you in good faith. Thanks.

My partner and I needed a much needed date night, we stayed here. The room and views were perfect, the pool, sauna and spa made the night. Highly recommend to have a visit. Staff also were amazing. Thanks guys. Went home happy and refreshed.

A very comfortable stay

Clean and tidy room with perfect location to beach and cafes

Great place, location and perfect for my needs

We were most appreciative of the room upgrade, it was just wonderful. A great place to have a staycation in our home town with great views and holiday vibe. Thanks.

I booked 3 nights. The first night was my wife’s birthday. My wife has a phobia of cockroaches. We stayed on the 3rd floor and had 4 live cockroaches over a period of an hour (12am - 1pm). From under the bed, in the sliding door jam and 2 on the balcony where we were sitting. As a consequence my wife felt our first night was ruined as she could not sleep fearing she might get one in her hair. The next day we told reception, who were apologetic and understanding. They moved us to another larger room. My wife requested an extra night to make up for the what she feels was a ruined birthday night. The request was not addressed but ignored. She again mentioned this on check out but was ignored again, instead asked if she enjoyed her stay in the new room. While reception was helpful and polite and I hope this is an isolated incident, my wife is still telling her friends and family who, like us are local to Port Macquarie the reason she was not content with her stay.

Our 1 Bedroom suite was exceptionally large & was exactly what we need for a relaxing couple of days. Staff were extremely friendly & helpful. Position was just a short walk to the surf beach although a little walk into the main town area. Main bedroom not air conditioned but overhead fan was adequate. Overall very nice stay.

My partner and I had planned a break after the Covid lockdown and some recent surgery for myself that went wrong... we finally arrived after having to reschedule a few times and it was lovely. All we wanted to do was relax and spend some quality time together which we did... the location was great, the staff were amazing and it was what we really needed a really great break... we had a chance to do some local sightseeing which including adopting a koala from the local koala hospital... thank you Mantra for all you did to simplify this stay and make us fetlock so welcome and at home...❤️❤️❤️

We stayed here at Christmas and were very happy with the apartment as the separate room for our teenagers worked well. Staff are very helpful. Great views even on a wet day. The pool, spa and sauna are very good. Just across the road to the beach was very handy. Within walking distance to shops and restaurants. We would definitely stay there again