Mantra The Observatory Port Macquarie

3 night stay as part of luxury escapes package. Very good value & a beautiful town

The apartment was spacious and well appointed. The ocean view was very nice. The location was good. The facilities were good - especially the sauna, spa, pool and barbeque area - all of which we used. The beds were comfortable. The bathroom was adequate but needs a ceiling exhaust fan and probably an overall update. The main issue we had was in relation to cooling of the bedrooms. There was only 1 air conditioner, which was located in the main living area of the unit. There was no air conditioning or ceiling fans in the bedrooms at all and as this was a 2 bedroom unit we had to keep our door closed in the evening, even though the temperature was very hot - it was quite difficult to sleep. One bedroom had access to doors which could be opened to the balcony, however as the wind was extremely strong, the force of the wind caused the blinds to flap noisily, so had to close the doors. The second bedroom had two windows however were only able to open them very slightly and again received no cooling benefit at all from them (they were also very noisy with wind noise when they were opened). The air conditioner in the main living area was of little use to us in this instance.

reasonably clean, a bit shabby and tired looking, TV never worked properly (reported this to staff on departure)over priced.

I have been a returned guest for over 10 years. It’s time to give some attention to the place. For example the beds are rock hard, the waste chute area has a constant odour and generally the building internally looks tired

Great location, lovely room. Parking was easy.

Staff friendly, efficient and welcoming.

excellent includind all the recption staff

The apartment was a nice size with two relatively nice bathrooms. However, the beige carpet was filthy to the point where we refused to walk on it bare foot. The air conditioning was only in the lounge and as such the bedrooms were rather warm all night, making it difficult to sleep. The WiFi did not work once, and the majority of the apartment was not even covered by WiFi let alone the fact it didn’t even work. The location was adequate and the free parking was good. The pool area was also extraordinarily dirty with odd clothes and lost property dotted around the pool. The lack of 24 hour reception was a problem as issues could not be resolved. It was overrun with school children who made a lot of noise, shouting from balconies and around the pool. To summarise, the hotel was grubby, poor quality and more like a hostel. We would not stay again.

lovely staff and our 2 bed apartment was excellently roomy. The decor was looking a bit tired and needed some TLC

My wife and I enjoyed our stay even on the days when it poured with rain. We enjoyed our view of the sea from our balcony. A two-minute walk brought us to the sand and the waves. There were several good quality eating establishments within a short walking distance, with a variety of eateries within a fifteen-minute walk. We would certainly return to this hotel.

1) Problem with lock on hotel room door not dealt with effectively 2) Issues with lift maintenance from 10am onwards not adequately advised. A note in a lift is easily missed. How hard is it to advise each room with an individual note? As we were on 6th floor, we did not want to risk getting stuck carrying luggage down stairs on check out, therefore we were unable to take advantage of delayed check out. 3) Blinds in room still let in a substantial amount of light. They do not meet the walls and have a significant gap in the middle.

Convenient location. Room was smaller than expected.

Great

We really enjoyed our stay, the room was clean, quiet and well serviced. The location was ideal for the beach, harbour and town and great views from the room.

Very pleasant clean and tidy good staff who are very friendly.i would mention one thing the carpet could be renewed as it is ageing from continued use