Mantra The Observatory Port Macquarie 4 stars

Customer review rating (ALL Rating) 4.5/5 1,646 reviews

Mantra The Observatory Port Macquarie - Image 1
Mantra The Observatory Port Macquarie - Image 2
Mantra The Observatory Port Macquarie - Image 3
Mantra The Observatory Port Macquarie - Image 4

Description

Hotel extras

  • Various types of accommodation style to suit all travelers

  • Walking distance to town centre for shopping and dining precinct

  • Indoor pool, spa and sauna

  • Offers stunning ocean views of Town Beach

Our accommodation(s)

Hotel location

Mantra The Observatory Port Macquarie

40 William Street
2444 PORT MACQUARIE
Australia

GPS:-31.430958, 152.918766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Take a refreshing dip in our indoor mineral pool, sweat it out in the sauna, or enjoy a long soak in our heated spa and relax into your holiday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,646 reviews

Customer review rating 5.0/5

Harry G. Couples - Confirmed reviews ALL

This a great location to have a break on our drive to warmer places. Rooms are really comfortable, the staff are easy to approach and try to ensure the stay is perfect. We will be back when we return to the cold south.

Thank you for your lovely review and for your continued support as an ALL Gold member. We're delighted that we could provide the perfect stopover on your journey north and that you enjoyed the comfort of your room and the beautiful water views. We appreciate your kind words and look forward to welcoming you back when you make the trip again. Warm Regards, Ashleigh

Customer review rating 3.5/5

Margaret J. Families - Confirmed reviews ALL

Our overnight stay was pleasant and comfortable. The view was wonderful, beautiful ocean scenery and magnificent pine trees.

Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the beautiful ocean views, comfortable bed and linen, and that Blaise made such a positive impression with his friendly and efficient service. I'll be sure to pass on your kind comments to him. We also appreciate your suggestions regarding the kitchenette area. Feedback such as additional lighting, a chopping board, more preparation space, and an extra chair is very helpful as we continue to improve our guest experience. Thank you for choosing to stay with us, and we hope to welcome you and your family back again soon. Warm Regards, Ashleigh

Customer review rating 4.5/5

Peter B. Couples - Confirmed reviews ALL

ChecK in was good and got an upgrade to ocean view. Observatory offers free secure undercover parking and a short stroll to the beach.

Thank you for your wonderful review and for choosing to stay with us. We're delighted to hear you enjoyed your ocean view upgrade and found our location convenient for both the beach and local attractions. We truly value your loyalty as an ALL Gold member and look forward to welcoming you back to The Observatory again soon. Warm Regards, Ashleigh

Customer review rating 4.0/5

Geoffrey S. Solo - Confirmed reviews ALL

Well located and a comfortable stay. Tow issues though 1/ day before arrival received email saying check-in was between 2 pm and 9 pm, on arrival (at 7.30 pm) notice said reception hours were 8 am to 8 pm and at reception I was told I was a late arrival - key was retrieved by person on counter from late arrival safe. 2 / after 2nd room service there was no hand towel or floor mat left in bathroom - seemed odd but this has happened before.

Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient and enjoyed a comfortable stay. We also appreciate you bringing the issues you experienced to our attention. We apologise for the confusion regarding reception hours and your arrival arrangements. We understand how this could have been frustrating and will review our guest communications to ensure they are clear and consistent. We are also sorry that housekeeping overlooked the hand towel and bath mat during servicing. This is certainly not the standard we aim to provide, and your feedback has been shared with the team to help prevent similar oversights in the future. Thank you again for your valued feedback. We hope to welcome you back for an even better experience next time. Warm regards, Ashleigh

Customer review rating 5.0/5

Ray O. Couples - Confirmed reviews ALL

A short stay, from day one to day four, the standard of customer service, the room attendants, the cleanliness, standard of comfort, everything was of highest quality and met all expectations and more. A brilliant experience. Sincere thanks.

Thank you for your fantastic review. We are thrilled to hear that you had such a brilliant experience with us and that our team helped make your stay so memorable. Your kind words about the service and overall standard of the hotel are greatly appreciated and will be shared with the team. Thank you for choosing to stay with us. We look forward to welcoming you back for another exceptional stay in the future. Warm regards, Ashleigh

Other web-users rate our hotel

  • 712 reviews 9.6/10 Location
  • 1,213 reviews 8/10 Room
  • 552 reviews 9.1/10 Service
  • 32 reviews 5.3/10 WiFi
  • 390 reviews 7.6/10 Cleanliness
  • 134 reviews 9.3/10 Pool
  • 24 reviews 6.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Port Macquarie