Mantra The Observatory Port Macquarie

Customer review rating 4.4/5 1,275 reviews
+ 10 Services
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Hotel extras

  • Close proximity to main beach in town and coastal walk

  • walking distance to town centre for shopping and dining precint

  • indoor pool, spa and sauna

  • Various types of accommodation style to suit all travelers

  • underground secure car park

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Well-being
Catering
  • Breakfast
Business services
  • Copy/print service available

Hotel location

Mantra The Observatory Port Macquarie

40 William Street
2444
port macquarie
australia

Tel: +611300092872

Fax: (+61)2/65868888

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    PORT MACQUARIE AIRPORT At 5km / 3 miles

GPS :-31.430958, 152.918766

Our accommodations

Mantra The Observatory is the ultimate choice for families, couples and corporate travellers looking for beachside accommodation. Make your selection from Hotel Rooms, spacious 1, 2 and 3 Bedroom Apartments, or 3 Bedroom Penthouse. Designed to impress, apartments are fully self-contained, complete with a gourmet kitchen and coffee capsule machine, laundry facilities, air-conditioned and Foxtel channels. Free WiFi is available to all guests, along with complimentary undercover secure car parking.

Ocean View Hotel Room

  • Max. number of persons: 2
  • Area: From 25
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Penthouse

  • Max. number of persons: 6
  • Area: From 140
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Courtyard Tower Apartment

  • Max. number of persons: 2
  • Area: From 64
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Ocean View Apartment

  • Max. number of persons: 2
  • Area: From 75
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Garden Terrace Apartment

  • Max. number of persons: 4
  • Area: From 120
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Park View Apartment

  • Max. number of persons: 4
  • Area: From 118
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Ocean View Apartment

  • Max. number of persons: 4
  • Area: From 100
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Deluxe Oceanview Apartment

  • Max. number of persons: 4
  • Area: From 100
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Park View Apartment

  • Max. number of persons: 6
  • Area: From 152
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Oceanview Apartment

  • Max. number of persons: 6
  • Area: From 134
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our guest reviews for
Mantra The Observatory Port Macquarie

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,275 reviews

The Mantra Observertry was a very restful place to stay.We enjoyed our time very much.

Customer review rating 4.4/5

Ivy D. Couples - 20/02/2020 Confirmed reviews ALL

We planned a restful break and that is what we got. The room was clean and tidy and the bed was comfortable. The staff were very helpful and friendly.

love the place

Customer review rating 4.4/5

Gay B. Couples - 20/02/2020 Confirmed reviews ALL

Although there was a strong musty or sewerage type odour upon entry to the room - we still enjoyed the location and fabulous ocean views. Port Macquarie as well as other eastern nsw locations had continuous rain for over a week prior and on the day we arrived, so I forgave it for this stay Assuming this was the cause

Great resort facilities

Customer review rating 4.4/5

M C. Solo - 20/02/2020 Confirmed reviews ALL

Loved service , location and spa facilities

fabulous location, great service

Customer review rating 4.4/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

staff are extremely helpful at all times. the view is terrific and the general service is great

Excellent choice

Customer review rating 4.4/5

Carolyn Solo - 19/02/2020 Confirmed reviews ALL

Lovely staff, beautiful clean rooms, fantastic location

Excellent Facilities in great location

Customer review rating 4.4/5

Pete Couples - 19/02/2020 Confirmed reviews ALL

3 night stay as part of luxury escapes package. Very good value & a beautiful town

Good stay. Good facilities

Customer review rating 4.4/5

Anonymous Friends - 19/02/2020 Confirmed reviews ALL

The apartment was spacious and well appointed. The ocean view was very nice. The location was good. The facilities were good - especially the sauna, spa, pool and barbeque area - all of which we used. The beds were comfortable. The bathroom was adequate but needs a ceiling exhaust fan and probably an overall update. The main issue we had was in relation to cooling of the bedrooms. There was only 1 air conditioner, which was located in the main living area of the unit. There was no air conditioning or ceiling fans in the bedrooms at all and as this was a 2 bedroom unit we had to keep our door closed in the evening, even though the temperature was very hot - it was quite difficult to sleep. One bedroom had access to doors which could be opened to the balcony, however as the wind was extremely strong, the force of the wind caused the blinds to flap noisily, so had to close the doors. The second bedroom had two windows however were only able to open them very slightly and again received no cooling benefit at all from them (they were also very noisy with wind noise when they were opened). The air conditioner in the main living area was of little use to us in this instance.

Customer review rating 4.4/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

reasonably clean, a bit shabby and tired looking, TV never worked properly (reported this to staff on departure)over priced.

Needs attention

Customer review rating 4.4/5

Robert J. Families - 18/02/2020 Confirmed reviews ALL

I have been a returned guest for over 10 years. It’s time to give some attention to the place. For example the beds are rock hard, the waste chute area has a constant odour and generally the building internally looks tired

Great stay

Customer review rating 4.4/5

Kiri Business - 17/02/2020 Confirmed reviews ALL

Great location, lovely room. Parking was easy.

Great beach view

Customer review rating 4.4/5

Katrina D. Couples - 16/02/2020 Confirmed reviews ALL

Staff friendly, efficient and welcoming.

all the above

Customer review rating 4.4/5

Greg T. Friends - 15/02/2020 Confirmed reviews ALL

excellent includind all the recption staff

Average at best

Customer review rating 4.4/5

Steve Families - 15/02/2020 Confirmed reviews ALL

The apartment was a nice size with two relatively nice bathrooms. However, the beige carpet was filthy to the point where we refused to walk on it bare foot. The air conditioning was only in the lounge and as such the bedrooms were rather warm all night, making it difficult to sleep. The WiFi did not work once, and the majority of the apartment was not even covered by WiFi let alone the fact it didn’t even work. The location was adequate and the free parking was good. The pool area was also extraordinarily dirty with odd clothes and lost property dotted around the pool. The lack of 24 hour reception was a problem as issues could not be resolved. It was overrun with school children who made a lot of noise, shouting from balconies and around the pool. To summarise, the hotel was grubby, poor quality and more like a hostel. We would not stay again.

Great location

Customer review rating 4.4/5

G C. Couples - 14/02/2020 Confirmed reviews ALL

lovely staff and our 2 bed apartment was excellently roomy. The decor was looking a bit tired and needed some TLC

Dear Guy, Thank you for taking the time to tell us about your experience at the Mantra The Observatory. I am sorry to hear that you experienced issues with the carpet in your room. I have passed along your feedback to our housekeeping manager so that she can investigate this further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy

Comfortable, well located, beautiful seaviews.

Customer review rating 4.4/5

George Couples - 13/02/2020 Confirmed reviews ALL

My wife and I enjoyed our stay even on the days when it poured with rain. We enjoyed our view of the sea from our balcony. A two-minute walk brought us to the sand and the waves. There were several good quality eating establishments within a short walking distance, with a variety of eateries within a fifteen-minute walk. We would certainly return to this hotel.

Dear George, Thank you for taking the time to participate in our survey. We are glad that you enjoyed your stay, and are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon. Sincerely, Amy

Great location, but had some issues with hotel

Customer review rating 4.4/5

Karen Couples - 13/02/2020 Confirmed reviews ALL

1) Problem with lock on hotel room door not dealt with effectively 2) Issues with lift maintenance from 10am onwards not adequately advised. A note in a lift is easily missed. How hard is it to advise each room with an individual note? As we were on 6th floor, we did not want to risk getting stuck carrying luggage down stairs on check out, therefore we were unable to take advantage of delayed check out. 3) Blinds in room still let in a substantial amount of light. They do not meet the walls and have a significant gap in the middle.

Dear Karen, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Amy

Great spot

Customer review rating 4.4/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Convenient location. Room was smaller than expected.

Dear Jane, Thank you for taking the time to tell us about your experience at the Mantra The Observatory. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If you choose to stay with us again, I would recommend booking the 1 bedroom ocean view apartment, as this room type is fully self contained with a full open balcony. We hope to welcome you back in the near future. Sincerely, Amy

Well locatef

Customer review rating 4.4/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

Great

Dear Wayne, Thank you for taking the time to participate in our survey. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amy

Great location, super views clean and quiet.

Customer review rating 4.4/5

Andrew Couples - 13/02/2020 Confirmed reviews ALL

We really enjoyed our stay, the room was clean, quiet and well serviced. The location was ideal for the beach, harbour and town and great views from the room.

Dear Andrew , Thank you for taking the time to participate in our survey. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amy

We have enjoyed many stays at the observatory and will be back location is A1

Customer review rating 4.4/5

Judy F. Couples - 12/02/2020 Confirmed reviews ALL

Very pleasant clean and tidy good staff who are very friendly.i would mention one thing the carpet could be renewed as it is ageing from continued use

Dear Judy, Thank you for taking the time to participate in our survey. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amy
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