Mantra The Observatory Port Macquarie

We only stayed one night but is was very pleasant and we enjoyed our brief stay.

Have stayed a number of times, however at this stay the condition of the room was mot very hood and hallway walls dirty

Lovely room overlooking the ocean. The lifts were terrible, one lift for each side of the building. They took forever to come and when they did they were full of other people making getting out of the building a nightmare. No trolleys available for unpacking or packing, they kept telling us other people must be using them but in 4 days we never sighted even one trolley. Lastly for almost $1000 per night the cutlery, glassware and crockery looked they were bought at the dollar and sense store, and there wasnt one sharp knife in the whole kitchen. I think if you are going to charge that much money then the unit has to be better than that.

Very pleased with the whole experience. Beautiful location, spotlessly clean, comfortable bed, hot shower.

Very disappointed that the 1.1% card surcharge was not disclosed on any of the emails received regarding my booking. I sent several emails requesting a refund of this undisclosed charged and was referred from one area to another with no resolution. I would still like a refund of this charge as had I been aware I would have paid by direct deposit. We have stayed with you a number of times and it was much better before being taken over by the the Accor Group. Also the shower in the bathroom was very dirty along the bottom track and leaked water all over the bathroom floor.