Grand Mercure Shanghai Hongqiao 5 stars

Customer review rating (ALL Rating) 4.9/5 214 reviews

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Grand Mercure Shanghai Hongqiao - Image 1
Grand Mercure Shanghai Hongqiao - Image 2
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Grand Mercure Shanghai Hongqiao - Image 4
369 Xian Xia Road, 200336 SHANGHAI, China

Description

Hotel extras

  • Seamless access to Hongqiao Airport and exhibition centers

  • French-inspired rooms with private balconies, kitchen, washer, and Washlet.

  • New Executive Rooms with extensive benefits, i.e. breakfast, cocktails, etc

  • Spectacular restaurants and bars

  • 24-hour fitness center with premium equipment to keep you energized

Our accommodation(s)

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Hotel location

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road
200336 SHANGHAI
China

GPS:31.205961, 121.396887

Telephone
Fax +86 21 5153 3555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ATRIUM RESTAURANT

Located on level two, L'Atrium is a graceful and cozy restaurant providing a fine dining selection including international breakfast fare, themed buffets, and French infusion à la carte services.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  214 reviews

Customer review rating 5.0/5

Fergusson W. G. Solo - Confirmed reviews ALL

I’ve been using Mercure Hongqiao for many years now and always enjoy my stays

Customer review rating 5.0/5

Gry J. Business - Confirmed reviews ALL

excellent

Dear valued guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Shanghai Hongqiao

Customer review rating 2.0/5

Bollini D. Business - Confirmed reviews ALL

The hotel is conveniently located near the airport and train station. Contrary to what advertised, subway station is not near and not a valid option if you have a luggage. The hotel is in urgent need of a complete renovation, especially the rooms, to be honest quite embarrassing with decorations and amenities from another age. The bathroom is quite uncomfortable with a very low sink and the toilet squeezed just next to it. Shower drain was clogged. Lobby, restaurante and other facilities need a refresh as well and, more importantly, more attention to order and cleanliness. Only positive thing the breakfast: good selection and service. Overall, not worth the price, there are much better options in town in this price range!

Dear valued guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grand Mercure Shanghai Hongqiao

Customer review rating 4.0/5

Muljatno T. Families - Confirmed reviews ALL

Is reasonable price, breakfast very good, but wifi is terrible, it is not working at all

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Grand Mercure Shanghai Hongqiao

Customer review rating 4.5/5

Kim S. Families - Confirmed reviews ALL

We stayed in the suite, but the facilities were a mess. The windows were broken and not properly closed, and the curtains fell off. The facilities are very old and need renovation. However, the staff was good at English and tried to provide the best service with a bright expression

Dear valued guest, Thank you for your feedback regarding your recent stay with us. We appreciate your recognition of our staff's dedication to service. I regret to learn about the issues you experienced with the suite facilities, including the window and curtains. Your comments regarding the need for renovation have been duly noted, as we continuously strive to improve our offerings for our guests. Best regards, Grand Mercure Shanghai Hongqiao

Other web-users rate our hotel

  • 436 reviews 8.9/10 Location
  • 699 reviews 8.1/10 Room
  • 824 reviews 9.4/10 Service
  • 5 reviews 7.1/10 WiFi
  • 295 reviews 9.1/10 Cleanliness
  • 279 reviews 9.5/10 Breakfast
  • 272 reviews 7.8/10 Comfort
  • 246 reviews 6.4/10 Amenities

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