Grand Mercure Shanghai Hongqiao 5 stars

Customer review rating (ALL Rating) 4.8/5 209 reviews

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Grand Mercure Shanghai Hongqiao - Image 1
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369 Xian Xia Road, 200336 SHANGHAI, China

Description

Hotel extras

  • Close to National Exhibition and Convention Centre, Hongqiao Airport

  • Sitting in the heart of Hongqiao CBD with easy access to city center

  • Free broadband internet and WIFI throughout the hotel

  • Electronic toilet seats in all rooms

  • New Executive Rooms with extensive benefits, i.e. breakfast, cocktails, etc.

Our accommodation(s)

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Hotel location

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road
200336 SHANGHAI
China

GPS:31.205961, 121.396887

Telephone
Fax +86 21 5153 3555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ATRIUM RESTAURANT

Located on level two, L'Atrium is a graceful and cozy restaurant providing a fine dining selection including international breakfast fare, themed buffets, and French infusion à la carte services.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  209 reviews

TripAdvisor Rating  4.0/5  988 reviews

Poor service and illicit massage

TripAdvisor rating 2.0/5

rogerfoo7 Business - TripAdvisor review

Terrible customer service. I was having a hectic day and decided to ask for a massage. The masseuse is insistence of me taking up the “extra” massage at additional of 2000CNY even though I politely declined/ overpriced massage and bad service

Dear Roger, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. The massage service belongs to the 3rd party and we have alarmed them seriously. Please rest assured that we will prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Grand Mercure Shanghai Hongqiao

Old property not well maintained

TripAdvisor rating 3.0/5

Wjiann85 Friends getaway - TripAdvisor review

Old property and doesn’t live up to an international hotel chain. Bathroom condition is bad, shower screen not well concealed, not enough hooks, hard to control water temp.

Dear Wjiann85, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grand Mercure Shanghai Hongqiao

Confortable

TripAdvisor rating 5.0/5

Sandy F TripAdvisor review

very satisfied with my stay, the room is very clean, there is washing machine , induction cooker, safe box, the balcony door needs find staff to open, breakfast is also very rich, it’s buffet, the gym is self-service, the staff is very nice, I will come back

Dear K7105ATsandyf, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Shanghai Hongqiao

great stay！

TripAdvisor rating 5.0/5

qian w TripAdvisor review

We stayed here for family vocation.Great location. Traffic is very convinently. The room is very nice and big！Very clean and comfortable. Everything was spotless clean. The Bed is very big！And has everything we need.Great stay here. Very relaxing setting!

Dear 858qianw, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Shanghai Hongqiao

super nice hotel with great stay experience

TripAdvisor rating 5.0/5

ansonwangtao TripAdvisor review

I stayed again at this hotel during the national holiday of China. I was super nice experience during the stay. the rooms was bright, clean and make me comfortable. delicious food at restaurant. all the staff are friendly. the located in Hongqiao CBD with easy access to subway station. there also have many mall and restaurant around. great choice for city walk. I am really enjoy and definitely will come back again

Dear Anson, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Shanghai Hongqiao

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Other web-users rate our hotel

  • 841 reviews 9.1/10 Location
  • 1,397 reviews 8.4/10 Room
  • 1,784 reviews 9.4/10 Service
  • 7 reviews 3.5/10 WiFi
  • 650 reviews 9.2/10 Cleanliness
  • 542 reviews 9/10 Breakfast
  • 438 reviews 7.8/10 Comfort
  • 296 reviews 8.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.