Mercure Maceio Pajucara Hotel 4 stars

Customer review rating 4.4/5 6,729 reviews
Mercure Maceio Pajucara Hotel
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Room 1

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Hotel extras

In an outstanding location on the beautiful Pajuçara beach, the Hotel Mercure also offers regional gastronomy in its bars and restaurants as well as shopping in the open-air markets situated along the Maceió seafront.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Maceio Pajucara Hotel

Avenida Dr Antonio Gouveia
numero 627 Pajucara
Alagoas
57030 170
maceio
brazil

Tel: +558221229500

Fax: (+55)82/21229500

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    ZUMBI DOS PALMARES At 25km / 15.54 miles

GPS :-9.668527, -35.714078

Our accommodations

Intimate apartments with restrained, modern decor.

Standard 1 double bed

  • Max. number of persons: 3
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard 2 single beds

  • Max. number of persons: 3
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

1 double bed, Superior

  • Max. number of persons: 3
  • Area: From 18
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

2 single beds superior

  • Max. number of persons: 3
  • Area: From 18
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

ADAPTED STANDARD WITH 1 DOUBLE BED

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RESTAURANTE PAJUÇARA

Type of cuisine: International

The Restaurant is on the ground floor and is a good option for enjoying breakfast. Dinner is only available through room service. We are unable to offer a lunch service.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar is in the hotel lobby, and is a place to enjoy regional drinks or a chilled beer to relax after a day of cultural tourism or at the start of a night out.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Maceio Pajucara Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,729 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,384 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Not good

Customer review rating 4.4/5

Anonymous Business - 25/01/2020 Confirmed reviews ALL

The bathroom had water on the floor. The elevator was broken and making loud noises in front of my room. The TV did not work. I have asked the hotel to change my room at least twice and nobody cared about this.

Dear Karina Leite N., good afternoon! Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

Pleasant

Customer review rating 4.4/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

Excelent staff. Careful, kind and proactive

Prezada Sra.Maristela Torreao, boa tarde! Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Maceió Pajuçara. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço exemplar. Esperamos revê-la em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

Very good

Customer review rating 4.4/5

Na Families - 14/05/2019 Confirmed reviews ALL

Nice rooms, very good breakfast and excellent service

Dear Natalia Andrea Grenci A., We very much appreciate your comments regarding your stay at the Mercure Maceio Pajucara Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Pradella Gerente Geral

good

Customer review rating 4.4/5

Milton Business - 06/05/2019 Confirmed reviews ALL

good location. Only problem my points ate reward club were not credited at my account

Dear Milton Marinho S., We very much appreciate your comments regarding your stay at the Mercure Maceio Pajucara Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Pradella Gerente Geral

excellent hotel, loved staying at mercure pajucara!

Customer review rating 4.4/5

Hernan Families - 02/05/2019 Confirmed reviews ALL

we enjoyed the hotel, and the staff was attentive and warm.

Dear Hernan Carlos P., We very much appreciate your comments regarding your stay at the Mercure Maceio Pajucara Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Pradella Gerente Geral
Customer review rating 4.4/5

Claudia Business - 15/04/2019 Confirmed reviews ALL

Esperava mais...

Prezada Sra. Claudia M., boa tarde! Agradecemos a avaliação e comentários. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral
Customer review rating 4.4/5

Sergio S. B. D. F. Families - 23/03/2019 Confirmed reviews ALL

ambiente co forgavel sevursnca

Prezado Sr. Sergio f., boa noite! Agradecemos a avaliação e comentários. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço excelente. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral
Customer review rating 4.4/5

Anonymous Couples - 28/02/2019 Confirmed reviews ALL

Internet pessima,canais da TV horrivel

Prezado Sr. Laert N., boa tarde! Agradecemos a avaliação e comentários. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que estamos tomando medidas apropriadas para lidar com os problema relatados. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

Fantastic moments in Maceio

Customer review rating 4.4/5

Seb Couples - 12/02/2019 Confirmed reviews ALL

It was an amazing journey with your employees. Great breakfast, unforgettable location and a good room. Nice internet.

Dear Mr. Sebastian B., good afternoon! We appreciate feedback and comments. Your satisfaction is a better reward for our partners who work daily to provide excellent service. We hope to return to the future. Regards, Thais Pradella General manager

nice place

Customer review rating 4.4/5

Kira Business - 05/02/2019 Confirmed reviews ALL

good as expected

Prezado Sr. Lucas Quaresma, boa tarde! Agradecemos a avaliação e comentários. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço excelente. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral
Customer review rating 4.4/5

Anonymous Business - 03/02/2019 Confirmed reviews ALL

Lack of fitness center ! The equipments of what should be a fitness center are located at the outsourced Parkin lot of the hotel without out any kind of health conditions to exercise.

Dear Mr. Aloisio P., good afternoon! We appreciate feedback and comments. Your satisfaction is a better reward for our partners who work daily to provide excellent service. We hope to return to the future. Regards, Maycon Gonçalves Coordenador de recepção

Good

Customer review rating 4.4/5

Antonio C. M. Business - 06/12/2018 Confirmed reviews ALL

Was good

Prezado Sr. Antonio M., boa tarde! Agradecemos a avaliação e comentários. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço excelente. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

Great people! Old structure

Customer review rating 4.4/5

Lucas H. Business - 11/11/2018 Confirmed reviews ALL

Great people helping us in the hotel, but it needs to improve the structure.

Prezado Sr. Lucas A., boa noite! Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Maceió Pajuçara. Não deixaremos de partilhar os seus comentários com toda a equipe e de trabalharmos com os pontos avaliados. Sua opinião é muito importante para sempre alcançarmos nosso objetivo que é a satisfação plena dos nossos clientes. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

amazing

Customer review rating 4.4/5

Anonymous Business - 30/10/2018 Confirmed reviews ALL

everything was perfect, nice staff, beautiful room view, comfort room, clean sheet, nice and convenient location

Dear Mrs. Consuelo G., good night! We very much appreciate your comments regarding your stay at the Mercure Maceio Pajucara Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Pradella Gerente Geral

Too noisy and loudy

Customer review rating 4.4/5

Angela E. Families - 24/09/2018 Confirmed reviews ALL

The rooms should be better soundproofed. Unhappily I had to listen to everything that the host couple was doing next. On saturday morning they had works with drill, unacceptable for a hotel where you search peace

Dear Mrs. Angela E., good evening! Thanks for the rating and feedback. I'm sorry that we are not meeting your expectations, at Mercure we try to provide a high level of service to each of our clients We hope to see you again in the near future. Regards, Thais Pradella General manager
Customer review rating 4.4/5

Josué R. A. Families - 17/09/2018 Confirmed reviews ALL

EXECELETE

Prezado Sr. Josué A., bom dia! Agradecemos a avaliação e comentários. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço excelente. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

Mercure Maceió

Customer review rating 4.4/5

Ricardo Couples - 25/07/2018 Confirmed reviews ALL

Excelente

Prezado Sr. Ricardo, boa noite! Agradecemos a avaliação e comentários. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço excelente. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral
Customer review rating 4.4/5

Alan Business - 21/05/2018 Confirmed reviews ALL

Recomendo sempre!

Prezado Sr. Alan A., boa tarde! Agradecemos a avaliação e comentário. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella

High cost for low quality, rely only on the name, avoid stay in this hotel during your stay in Maceio

Customer review rating 4.4/5

Renato D. Couples - 08/04/2018 Confirmed reviews ALL

Car parking and breakfast too expensive, freeze was doing strong noise and nobody replaced. They did no provide additional sheets also employe almost changed me a breakfast without have it. Not good cleaning on arrival an towers dark as well. Too expensive for such bad quality

Prezado Sr. Renato D., boa noite! Agradecemos por nos contar sobre sua experiência no Mercure Maceió Pajuçara. Sentimos muito não termos correspondido ás suas expectativas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

very good and reliable hotel

TripAdvisor rating 4.0/5

passan2s Couples - 26/02/2018 TripAdvisor review

cleanliness good, breakfast great and diversified, excellent location, super recommend, experience was very good, staff very polite and helpful, I will be back for sure.Maceió is a wonderful place to spend honeymoon.

Thank you for your consideration of your stay at Mercure Maceió Pajuçara. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you with an exemplary service. We hope to see you again in the near future. Regards, Thais Pradella General manager
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