Mercure Maceio Pajucara Hotel 4 stars
Customer review rating (ALL Rating) 4.5/5 1,760 reviews
ALLSAFE approved hotel
Pet-friendly hotel, for fees
Children aged 12 and under stay free of charge
Hotel in Maceió with swimming pool and panoramic views
Hotel in front of Multi Eventos Square
49 mins by car to Zumbi dos Palmares Airport, 15 mins to Maceió bus station
Avenida Dr Antonio Gouveia, numero 627 Pajucara, Alagoas
57030 170 MACEIO
Brazil
ZUMBI DOS PALMARES At 25km / 15.54 miles
GPS:-9.668527, -35.714078
Check-in from - Check out up to
The Restaurant is on the ground floor and is a good option for enjoying breakfast. Dinner is only available through room service. We are unable to offer a lunch service.
The Bar is in the hotel lobby, and is a place to enjoy regional drinks or a chilled beer to relax after a day of cultural tourism or at the start of a night out.
Intimate apartments with restrained, modern decor.
Accessible room
Accessible room
100% genuine reviews from our guests
Find out moreCustomer review rating 2.5/5
Clarice R. Couples - Confirmed reviews ALL
Too expensive for what you get.
Dear Clarice R., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maycon Gonçalves Deput Manager
Customer review rating 2.0/5
Marici M. P. Business - Confirmed reviews ALL
Small and outdated room, recepetion in renovation (not informed), pool area tooooo small. My room was located in the first floor - paid the fare but my view was obstructed. Thin paper walls, problems with noise from pipes in the bathroom. Just check TripAdvisor feedbacks.
Dear Marici Marchini P., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral
Customer review rating 3.5/5
Anonymous Couples - Confirmed reviews ALL
Guest treatment well done by staffing. Sink in batroom was leaking. Hotel going through renovation during high season.... really does not make sense to me!
Customer review rating 4.5/5
Geraldo B. Families - Confirmed reviews ALL
We spent a very nice week there. The staff is very friendly, specially the people who take care our breakfast. They are so kind. We loved our vacation.
Customer review rating 3.0/5
Elaine P. Families - Confirmed reviews ALL
I was frustrated with the hosting. I usually stay at Accor hotels and this time I found the facilities neglected. The bathroom had mold in the shower, the outside handle on the door was broken, the toilet was a little loose and the bath towels were grimy and scratchy. Also, there was noise upstairs at 8 am.
Dear Elaine P. C., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral
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