Mercure Maceio Pajucara 4 stars

Customer review rating (ALL Rating) 4.5/5 1,883 reviews

Mercure Maceio Pajucara - Image 1
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Avenida Dr Antonio Gouveia, numero 627 Pajucara, Alagoas, 57030 170 MACEIO, Brazil

Description

Hotel extras

  • Pet-friendly hotel, for fees

  • Children aged 12 and under stay free of charge

  • Hotel in Maceió with swimming pool and panoramic views

  • Hotel in front of Multi Eventos Square

  • 49 mins by car to Zumbi dos Palmares Airport, 15 mins to Maceió bus station

Our accommodation(s)

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Hotel location

Mercure Maceio Pajucara

Avenida Dr Antonio Gouveia, numero 627 Pajucara, Alagoas
57030 170 MACEIO
Brazil

GPS:-9.66819, -35.71439

Telephone
Fax +55 82 2122-9500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAENDÚ

The Restaurant is on the ground floor and is a good option for enjoying breakfast. Dinner is only available through room service. We are unable to offer a lunch service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,883 reviews

TripAdvisor Rating  4.0/5  1,523 reviews

Certificate of excellence 2024

Old hotel at a good location

Customer review rating 4.0/5

Marisa L. D. P. Couples - Confirmed reviews ALL

Hotel needs renovation in all areas. Restaurant staff needs more training and a nicer uniform

Dear Marisa, We appreciate your feedback. We will take into consideration the need to renovate the hotel and provide more training to the restaurant staff. Your opinion is valuable to us. Sincerely, Thais Pradella

Bad

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Staff very unkindly , and the hotel is very loud, lots of people speaking very loudly all the time

Dear Ana Luisa, We are truly sorry to hear about your experience. Our team strives to provide excellent service, and we apologize for any perceived unkindness. We will address the noise level with our staff to ensure a more peaceful environment. Warm regards, Thais Pradella

Not a good cost-benefit choice

Customer review rating 2.5/5

Luiz R. Business - Confirmed reviews ALL

Considering room prices, services provided are low or insuficiente Bathroom with bad smell, not good. Doesn’t have appliances in room (like ironing or teas/coffees) Couldn’t find even a soap in bathroom. How I’m supposed to wash my hands after toilet use?

Dear Luiz R., We appreciate your feedback. We apologize for the inconveniences you faced. Your comments are valuable, and we will address these issues internally. Rest assured, we strive to improve our services. Best regards, Thais Pradella

Well located and Very Good Breakfast

Customer review rating 4.0/5

Caffaro ®. Solo - Confirmed reviews ALL

The location is just awesome, as well the breakfast ;) the room and its shower are also perfect!!! The only thing which bothers me a bit was the acoustic of the room :( I was able to listen every single “adventure” from the couple at the room nearby :(

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The rooms are weak. The windows shoud be better like double sloted. For sound and heat isolation.

Dear David, Good afternoon! Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, I inform you that our hotel is in a process of modernization, started by our lobby bar and restaurant and that in this first half of the year it will move on to the apartments, in order to better serve our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

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Other web-users rate our hotel

  • 467 reviews 8.9/10 Location
  • 621 reviews 6.2/10 Room
  • 1,033 reviews 9/10 Service
  • 41 reviews 2.1/10 WiFi
  • 602 reviews 9.2/10 Breakfast
  • 276 reviews 7/10 Cleanliness
  • 261 reviews 5.3/10 Comfort
  • 154 reviews 8.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.