Mercure Maceio Pajucara Hotel

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Mercure Maceio Pajucara Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,760 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Pet-friendly hotel, for fees

  • Children aged 12 and under stay free of charge

  • Hotel in Maceió with swimming pool and panoramic views

  • Hotel in front of Multi Eventos Square

  • 49 mins by car to Zumbi dos Palmares Airport, 15 mins to Maceió bus station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Maceio Pajucara Hotel

Avenida Dr Antonio Gouveia, numero 627 Pajucara, Alagoas
57030 170 MACEIO
Brazil

Telephone +55 82 2122-9500

Fax +55 82 2122-9500

Contact email

  • By plane

    ZUMBI DOS PALMARES At 25km / 15.54 miles

GPS:-9.668527, -35.714078

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

RESTAURANTE PAJUÇARA

The Restaurant is on the ground floor and is a good option for enjoying breakfast. Dinner is only available through room service. We are unable to offer a lunch service.

Our accommodation(s)

Intimate apartments with restrained, modern decor.

Our guest reviews

Our guest reviews for
Mercure Maceio Pajucara Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,760 reviews

TripAdvisor Rating  4.0/5  1,466 reviews

Well located

Customer review rating 2.5/5

Clarice R. Couples - Confirmed reviews ALL

Too expensive for what you get.

Dear Clarice R., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maycon Gonçalves Deput Manager

Well located but not a Mercure level hotel

Customer review rating 2.0/5

Marici M. P. Business - Confirmed reviews ALL

Small and outdated room, recepetion in renovation (not informed), pool area tooooo small. My room was located in the first floor - paid the fare but my view was obstructed. Thin paper walls, problems with noise from pipes in the bathroom. Just check TripAdvisor feedbacks.

Dear Marici Marchini P., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

Good staffing, but facility needs improvements

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Guest treatment well done by staffing. Sink in batroom was leaking. Hotel going through renovation during high season.... really does not make sense to me!

Very nice place to stay

Customer review rating 4.5/5

Geraldo B. Families - Confirmed reviews ALL

We spent a very nice week there. The staff is very friendly, specially the people who take care our breakfast. They are so kind. We loved our vacation.

Well located

Customer review rating 3.0/5

Elaine P. Families - Confirmed reviews ALL

I was frustrated with the hosting. I usually stay at Accor hotels and this time I found the facilities neglected. The bathroom had mold in the shower, the outside handle on the door was broken, the toilet was a little loose and the bath towels were grimy and scratchy. Also, there was noise upstairs at 8 am.

Dear Elaine P. C., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

Well located and clean

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Great location, clean is good - the breakfast could be better

Good stay with great breakfast!

Customer review rating 3.5/5

Felipe D. F. Couples - Confirmed reviews ALL

The room are a little bit outdated, should be refurbished soon. We arrived at the hotel without our luggage that was not delivered by the airline, and we expected the hotel could provide some bath ammenities but it wasnt available.

Dear Felipe de F., good morning! Thank you for telling us about your experience at the Mercure Maceió Pajuçara. We are sorry that we have not lived up to your expectations, please let me offer my sincerest apologies. At Mercure, we strive to provide a high level of service to each of our customers; so your feedback is very important to us. Rest assured that we are taking appropriate steps to deal with the problem and prevent future occurrences. We appreciate that you have told us about your problems and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

The experience was really bad, that Mercure hotel is worst than many ibis hotels where I already went

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

The hotel Mercure on pajucara needs a refurbishment, air conditioner is not work and the pictures found on web site are mot matching with the reality

Dear Marcos S., good Afternoon! Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

Nice location

Customer review rating 4.0/5

Philipp Couples - Confirmed reviews ALL

Some relaxed days in paradise

Dear Mr. Philipp, Thank you very much for staying here with us. Maceió City really beatiful and your feedback is always very important. Your message will be sent to the team. I want to let you know that your satisfaction is our reward. We hope to see you soon! Best Regards, Thais Pradella General Manager

Some issues along my stay

Customer review rating 3.0/5

Rodrigo G. Families - Confirmed reviews ALL

- Staff did not attended the request I did in advance (time of e booking) to assembly a baby crab. 1st night my son had to sleep in the same bed than I and my wife..... - Hand shower of room 555 broken. - Staff does not refill the shampoo and soap. Need to ask counter desk 2 times along my stay.

Otima estadia

Customer review rating 5.0/5

Luciana T. Families - Confirmed reviews ALL

Extremamente satisfatoria

Prezada Sra. Luciana T., boa tarde! Agradecemos os seus comentários no seguimento da sua estada no Mercure Maceio Pajucara Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Thais Pradella Gerente Geral

A wonderful stay

Customer review rating 5.0/5

Dgiorgio T. Families - Confirmed reviews ALL

Rogério and aline was so atencious.

Well located

Customer review rating 3.5/5

Fabio Business - Confirmed reviews ALL

The accomodation (room and bath) is a little old

Dear Fabio Mr W., We very much appreciate your comments regarding your stay at the Mercure Maceio Pajucara Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Pradella Gerente Geral

Well located - unreliable service

Customer review rating 2.0/5

Charles Business - Confirmed reviews ALL

Hotel is located in the best part of Maceio but it has the worst service of all Accor hotels I ever stayed. During my 5 days stay, I can remember at least 6 times where I requested a service (food, beverage, laundry, etc.) that was completely ignored by the staff. It was a really frustrating and disappointing experience…

Dear Charles C., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

Wonderful stay

TripAdvisor rating 5.0/5

Bobever TripAdvisor review

Had booked for initial 2 days but extended another 2 days . Hotel well located across from beachfront and in main strip for restaurants etc . Staff were alll wonderful and could not be more helpful and kind . Breakfast was substantial

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thais Pradella General Maneger

very good and reliable hotel

TripAdvisor rating 5.0/5

passan2s Couples - TripAdvisor review

cleanliness good, breakfast great and diversified, excellent location, super recommend, experience was very good, staff very polite and helpful, I will be back for sure.Maceió is a wonderful place to spend honeymoon.

Thank you for your consideration of your stay at Mercure Maceió Pajuçara. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you with an exemplary service. We hope to see you again in the near future. Regards, Thais Pradella General manager

Evaluation

TripAdvisor rating 4.0/5

newton660 Couples - TripAdvisor review

It's not a 5 stars hotel, but it's very comfortable with a very good service (room service, restaurant and reception). As ever the minibar products are very expensive. I like very much the pool area - there is a beautiful view - and the attendance there was excellent.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Maceió Pajuçara. It is always a pleasure to receive feedback and I will share your comments with our team. Sincerely,

cost/benefit

TripAdvisor rating 4.0/5

marquesrebelo Solo travel - TripAdvisor review

Good hotel for a business travel. Rooms are not very large, closet is small , and breakfast is very expensive for brazilian normal prices. Yet price for the night, in case you have the Accor card , is advantageous.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Maceió Pajuçara. It is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit. Sincerely,

I recommend

TripAdvisor rating 5.0/5

mvrepresentacao Couples - TripAdvisor review

A very comfortable and excellent value for money hotel. Great location and staff very helpful. The huge bed was the most made ​​me happy. One tip is to try to let the gum shrimp at the restaurant next to the hotel, and visit the beaches Gunga and Barra de São Miguel.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Maceió Pajuçara. It is always a pleasure to receive feedback. Sincerely,

SP - Alvarez Review

TripAdvisor rating 5.0/5

Josué Alvarez K Families - TripAdvisor review

my suggestion and coffee is included in the room with this hotel is perfect. The hotel has an optimal infrastructure, organized and service is always very good.In my opinion we need only think of the issue of including coffee in daily because many hotels have the same pattern and this option can be a differentiator when choosing.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Maceió Pajuçara. It is always a pleasure to receive feedback. Sincerely,

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