SO/ Vienna

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SO/ Vienna

Classificação clientes Avis (Classificação ALL) 4.7/5 1.229 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • Um hotel com certificação ALL SAFE

  • Hotel Lifestyle luxuoso e extravagante

  • Localização ideal no centro da cidade

  • O restaurante, bar e lounge LOFT com vista de 360° da cidade

  • Oito salas de reuniões para todas as ocasiões com iluminação natural

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Áustria

Telefone +43 1 906160

Fax +43 1 906162000

E-mail de contato

  • Flughafenbus:  2A Flughafenbus Schwedenplatz

  • Subway:  U1, U4 Schwedenplatz

  • Tram:  1, 2 Schwedenplatz

  • De avião

    FLUGHAFEN VIENNA A 18,6 km / 11,56 milhas

  • De carro

    A23 Südosttangente A 1,7 km / 1,06 milhas

  • De trem

    RAILWAY STATION A 7 km / 4,35 milhas

  • De trem

    Westbahnhof A 6,2 km / 3,85 milhas

GPS:48.212654, 16.379287

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

DAS LOFT

Desfrute da culinária gourmet em um ótimo restaurante vienense com vista para o horizonte da cidade: pratos inovadores com os melhores ingredientes locais.

Nossas acomodações

Os 156 quartos e 26 suítes neste luxuoso hotel em Viena são elegantes e monocromáticos. Todos os modernos quartos e suítes do hotel oferecem uma vista do centro da cidade de Viena.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
SO/ Vienna

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.7/5  1.229 comentários

Classificação no TripAdvisor  4.5/5  2.705 comentários

Certificado de excelência 2022

Perfect Hotel

Classificação TripAdvisor 5.0/5

scottmurray007 Avaliação certificada TripAdvisor

Stunning hotel, in terms of location, design and services. I was upgraded to a Corner St Stephen's Cathedral View. One of the greatest hotel rooms I have stayed in. The staff were utterly charming, ther breakfast (and view) amazing.

Dear scottmurray007, Thank you for your stay at SO/ Vienna! It is a great pleasure to receive such excellent feedback. We are happy that you spent a wonderful time at our hotel enjoying the exceptional room design and our service concept. Hope to see you soon again. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Wonderful !!!!

Classificação TripAdvisor 5.0/5

remoo77789 Couples - Avaliação certificada TripAdvisor

This is the second time that i booked this hotel. It was to celebrate my birthday, the hotel is just amazing. This is one of my favorite place on Earth and will come back again for sure ! Do not hesitate to visit this place is really special, you’ve love it ! We had the black suite and again just more than expected was amazing. Breakfast in the rooftop still whouahhhh! The food @ das Loft is really good ! A big thank you to Beatrice F who made my stay just very special ! Once again thank la to you and your amazing Teams.

Dear remoo77789, Thank you for sharing your feedback after your stay at SO/ Vienna! It is a great pleasure to read that you had a wonderful time celebrating your birthday with us. Your nice words about the hotel's design, our service and especially the commitment of our Welcome Manager Béatrice are very much appreciated. We are looking forward to welcoming back soon at our hotel in order to prepare you again an enjoyable experience. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Super Service

Classificação TripAdvisor 5.0/5

pfeifferirene_63 Avaliação certificada TripAdvisor

IT was a very warm welcome and an extraordinary Service. You feel the pleasure of the staff to be reopened and the pleasure to do a special Service to the customer. We enjoyed it to see the uincredible views from our room and also from the loft terrace

Dear pfeifferirene_63, Thank you for sharing your feedback! We are delighted that you spent a wonderful stay at SO/ Vienna enjoying the view of the city as well as our Das LOFT restaurant. Your nice words about our service concept are very much appreciated. The team is happy to prepare our guests a lovely experience again. We are looking forward to welcoming you back soon with us. Kind regards, Christian E. Klaus, General Manager SO/ Vienna

Couple nights in Vienna

Classificação TripAdvisor 3.0/5

hkniitty Negócios - Avaliação certificada TripAdvisor

Stayed before also SO. Now realized the service was not so good. Not welcome drink. And some problems with the check in and check out. Finally made it. Bed was not good. Muggy. Perhaps old already? Next time consider other hotel in Vienna.

Dear hkniitty, Thank you for sharing your feedback about your recent visit at SO/ Vienna ! We regret that we didn't provide an attentive and personalized service during your last stay with us. Please be assured that our high service standards didn't change due to the lifestyle brand SO/. I have spoken to the operational managers for implementing the necessary actions to fulfill our host role. Besides, we are sorry for the poor experience you had with our "MyBed". We offer our guests the "MyBed" concept which consists of two mattresses and a cover made out of down. Due to the additional cover, the bed is extra soft and it feels like sleeping on air. Our Neat & Tidy team can remove this extra down cover for your next stay of course, so that you can enjoy again a good night’s rest. Furthermore, we will rely on new training sessions to ensure that the bed is correctly prepared. We kindly apologize for the inconveniences! We would be more than happy to welcome you back soon with us in order to prepare you a more enjoyable experience. Do not hesitate to contact us when travelling back to Vienna. Kind regards, Christian E. Klaus General Manager SO/ Vienna

great stff, strange rooms and interior

Classificação TripAdvisor 4.0/5

anveis2020 Avaliação certificada TripAdvisor

Funny hotel architecture - huge empty unused space. The studio room was very dark, black walls, little light in all respects. Maybe very avantguarde but not easy and cosy.. The staff was good. The spa - rather strange - jacuzzi with a sight of the town, but it is all steamed...

Dear anveis2020, Thank you for sharing your feedback after your stay at SO/ Vienna! We truly regret that you didn’t feel comfortable with the modern room design and the layout of different areas at the hotel. Indeed, the monochrome and puristic look is unusual and a matter of taste. Perhaps a brighter room would better suit your preferences. We would be more than happy to show you our different room categories at a future stay. Nevertheless, we kindly appreciate your positive comment about our staff. Of course, we would be greatly delighted to have again the opportunity to get you enthousiastic about your hotel. Do not hesitate to contact us for further advice regarding our accommodation. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Marek

Classificação TripAdvisor 4.0/5

Marek T Avaliação certificada TripAdvisor

I love comfort, but I maybe took big chunk booking Lofty. Apartment is really waste. Still I have missed a desk and to work I had to use dining table. Desk would be great addition. That space would also provide more sockets, as placement now is quite limited and one must pull cables here and there. Lightning in living room is also modest. And it takes time to get used to way how switches work. From this point not best option to book for business trip. Room deserves also some general cleaning, peanuts found in sofa, dust behind bed. Other than that, place was lively and welcoming. Was surprised about number of people around and great atmosphere. Staff needs to pay more attention on details, in this kind of hotel I expect better service. I spent time at reception upon my arrival despite I did online check in, what was not noticed by lady on duty. Check out was without issue. Booked table in restaurant only to find later that window tables are only available to book online. Keep this in mind :) if you plan to have dinner. Breakfast was ok. Again it comes to staff, which seems to lack training and confidence. Dinner was also mediocre, taste great but was not top. I suggested to Chef include more vegetables to be served with meat courses. Better wine for steak (pairing) could be selected. I understand it`s great to promote local but did not help to have French whites and Austrian red when I believe decent whites are found around Austria and great meat would deserve better wine. Keep in mind booking Spa ahead, it`s been busy.

Dear Marekgary, Thank you for sharing your feedback about your stay at SO/ Vienna! We regret to read that you didn't feel comfortable in our SO Lofty Suite, especially for work. It would be our pleasure to suggest you another room category with better layout for a working station when travelling back to Vienna. Please do not hesitate to contact us directly that we can advise depending on your preferences. We kindly apologize for the negligence in regards to the room cleaning. Indeed, all corners of the room should be checked when preparing the room. Please be assured that this has been addressed to our Neat & Tidy team. Thank you for informing us about the long check-in process. Indeed, the team should clearly identify the guests with online check-in in order to adapt their course of action. Our Front Office Manager will schedule training sessions for improving the knowledge and the quality of service. Your comments regarding your dinner at Das LOFT have been shared with our Director of Wine & Dine and our Head Chef. We regret that the wine selection didn’t meet your expectations. Our team will be trained as well for a more attentive and courteous service. Being sorry for not reserving you a window table, we will review the communication and process concerning this matter. As window tables are in great demand, we unfortunately can’t satisfy every guest. But we should strive to provide our house guests with this benefit whenever possible. We kindly apologize for the inconveniences and we hope to see you soon again. Kind regards, Christian E. Klaus, General Manager SO/ Vienna

Amazing hotel at fabulous location

Classificação TripAdvisor 5.0/5

MiskoR70 Avaliação certificada TripAdvisor

So/Vienna is located at incredible location, right by the main city attractions, and guests have a wonderful view from the rooms overlooking the St. Stephan cathedral. Breakfast is excellent at the LOFT, restaurant at the top floor - where you can enjoy 360 view of the Vienna.

Dear MiskoR70, Thank you for sharing your feedback! We are glad that you had a wonderful stay with us enjoying our breakfast offer and the stunning views over the city. It would be a great pleasure to welcome you back soon again at SO/ Vienna. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Amazing hotel one of my best accor experiences

Classificação TripAdvisor 5.0/5

Passport116709 Negócios - Avaliação certificada TripAdvisor

From the first to the very last minute it was a perfect experience. This is definietly the best hotel in Vienna. Do not miss the bar and restaurant at the 18th floor (even if you are not a resident of the hotel).

Dear Passport116709, Thank you for your recent stay at SO/ Vienna! We are delighted that you had a wonderful experience at our hotel. Your positive assessment and your nice feedback are very much appreciated. Indeed, our restaurant & bar Das LOFT is open for external guests as well. We hope to see you soon again. Kind regards, Christian E. Klaus General Manager SO/ Vienna

SO/ cool in Vienna

Classificação TripAdvisor 5.0/5

gst0101ATS Negócios - Avaliação certificada TripAdvisor

Arriving in an empty hotel is very unusual, but it is the difficult reality now. I was greeted warmly and friendly, the room was prepared and check in was very smooth. I had a beautiful room overlooking the city with a welcome greeting from management. For my business meeting everything was perfectly arranged and catered for. Unfortunately I could not enjoy the highlight of the hotel - the loft restaurant on the top floor which boasts stunning views over the city, and normally exquisite food and great drinks and music. Breakfast through roomservice was equally good, as expected and check out and departure friendly and efficient as always. I hope business will be better for this and all other hotels and restaurants. Until then stay safe, SO/ Vienna. Thank you

Dear gst0101ATS, Thank you very much for sharing your positive feedback! I am delighted that you spent a wonderful stay with us enjoying our meeting facilities and the beautiful city view. Your nice nice words about our friendly and welcoming service are very much appreciated. We are looking forward to seeing you soon again at SO/ Vienna, stay safe! Kind regards, Christian Klaus General Manager SO/ Vienna

High standard services

Classificação TripAdvisor 5.0/5

DanBucharest2012 Avaliação certificada TripAdvisor

Extraordinary room (view, furniture, amenities, coffee); exception - led tv with broken screen Amaizing breakfast Nice bar athmosphere and view Friendly staff but some hygene problems for one of the breakfast waiters;

Dear DanBucharest2012, Thank you for sharing your positive feedback! We are delighted that you had an excellent stay at SO/ Vienna enjoying the modern room design and the breakfast offer. However, I am sorry for the broken screen and the negligent appearance of one of our breakfast waiters. I will address these matters to the managers concerned. Please accept my apologies for the inconveniences caused. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

The most beautiful panoramic view of Vienna

Classificação TripAdvisor 5.0/5

SERGE K Família - Avaliação certificada TripAdvisor

The most beautiful panoramic view of Vienna only in this hotel! I have stayed at this hotel many times, the hotel is perfectly located within walking distance to all the places of interest, an excellent breakfast in a restaurant with panoramic views of Vienna, stylish, laconic rooms with comfortable beds and a spacious bathroom. Pleasant and attentive staff, but the hotel management began to more formally treat regular guests, as for the Platinum member, if you had always done a double upgrade before, if it was possible, now everything is done clearly according to the rules, only one category more, maybe this is due to more stringent rules! .. It is unusual to encounter such a formal attitude in French Accor hotels , the impression is that they have become German and everything is done clearly according to the rules and a step to the side! .. So everything is fine, thank you very much to the entire hotel team, we will come again!

Dear SERGE K, Thank you for visiting us again and for sharing your experience! We are delighted that you had an enjoyable stay at SO/ Vienna. Your nice words about our breakfast, the rooms and our staff are very much appreciated. Of course, we want to upgrade our Accor members guests in the next room category. But depending on availability, we aren't able to do arrange this for all the stays. I am sorry if the check-in was too formal and you didn't feel welcome. Our Welcome Manager has been informed about your feedback and he will review our welcome experience with his team, especially for recognizing more our loyal Accor guests. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Great.

Classificação TripAdvisor 5.0/5

bs282019 Couples - Avaliação certificada TripAdvisor

If you dont have problem to pay 250e per night ,for sure this is your choice . Rooms are very nice and clean,with grek view. But i think best thing in hotel were people from stuff... reception,bar,restaurant . They are very kind and pleasant . Also cocktails in bar are great!

Dear bs282019, Thank you for sharing your positive experience! We are delighted that you had an excellent stay at SO/ Vienna enjoying the room and the great view over the city. Your nice words about our staff are also very much appreciated. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Service and bed

Classificação TripAdvisor 1.0/5

Ambassador680635 Couples - Avaliação certificada TripAdvisor

Despite being promised a kingsize bed we had two single bed that drove apart during night leaving us falling in between. Service were we complained the next morning did not offer any help but told us we should have informed them during night, and mails we’re not being answered.

Dear Ambassador680635, Thank you for sharing your feedback about your stay at SO/ Vienna! We are truly sorry that you experienced this unpleasant situation. The single beds should be prepared accordingly in order to avoid both beds from falling apart. I apologize for the missing carefulness of our SO Neat & Tidy team. This should certainly not be allowed to happen and please be assured that I have reminded the team to be more attentive regarding those kind of details. I regret that our Welcome Team wasn't helpful and didn't inform you properly about this mistake. Please do not hesitate to communicate us such an annoying incident. We always strive to correct our error or to offer an alternative to our guests. Again, we are sorry for the inconveniences caused and we hope to welcome you back soon with us in order to prepare you an enjoyable experience. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Disappointed

Classificação TripAdvisor 3.0/5

iveta426 Família - Avaliação certificada TripAdvisor

We stayed in SO/ Viena several times and the last stay was disappointment for us. Room was not ready 2 hour after time of check in, queue at waiting at the breakfast, bathrobe in room not for alll of us, dirty cup in SPA, no desinfection in fitness. All this things during one night stay

Hello from SO/ Vienna, Thank you for taking the time to tell us about your recent experience with us. Your valuable feedback will help us improve to reach every guest’s satisfaction. I am very sorry to read that this time your stay at SO/ Vienna did not meet your expectations and caused you with inconveniences and frustration. This is truly unacceptable, yet far from our typical and usual high standards and service that we are known for and that you have experienced already during your prior visits to our hotel. Please allow me to express my sincerest apologies. I do hope this matter has not detracted too much from your overall enjoyment of the SO/ Vienna, and I hope you will not be deterred from returning in the near future at which point I hope to restore your faith in our services and give you the magnifique hotel experience that you and our guests are used to. We look forward to seeing you back soon with us. Best regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

4.30pm to have my Suite

Classificação TripAdvisor 3.0/5

mkchan1012 Família - Avaliação certificada TripAdvisor

unbelievably late to get my Suite (4.30pm ) even I have checked in online to stated my arrival time and as a Platinum member, hardly believe it happened !!! Breakfast was good but not the attitude from the reception. House keeping was worse , cannot get what we want for 3 times.... ( not coming back again )

Dear mkchan1012, Thank you for sharing your experience! We are truly sorry that your suite wasn't ready at your arrival. Of course, this should not happen and I kindly apologize for the waiting time. I have addressed your comment to our SO Neat & Tidy Manager who will review the incident with her team. Besides, she will look into the lack of attentiveness regarding your requests. I am delighted that you enjoyed our breakfast offer. Please be assured that we will take the necessary measures to improve the staff's attitude at the welcome desk. Apologizing for the inconveniences caused, I hope to welcome you back in order to prepare you an enjoyable SO/ Vienna experience. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

SO Excellent Saty

Classificação TripAdvisor 5.0/5

AlexanderS741 Família - Avaliação certificada TripAdvisor

Excellent stay in SO Vienna Hotel. High standard hotel in convenient location close to main city attractions. Excellent sound proof level in rooms, as noise cannot be heard neither from outside of hotel, nor from neighboring rooms or corridor.

Dear AlexanderS741, Thank you for sharing your experience about your stay at SO/ Vienna! We are delighted to read that you spent a pleasant moment with us enjoying the room and the hotel's location close to the main attractions. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

An outstanding experience in Vienna

Classificação TripAdvisor 5.0/5

WaltEP Solo travel - Avaliação certificada TripAdvisor

This was my first stay at this Sofitel/SO property in Wien. I was quite favorably impressed. The hotel is beautiful - there's a lot of "curb appeal", as the expression goes. More importantly to me as a visitor, the guest experience is wonderful. For instance, when I checked in I asked a few questions. The helpful lady who checked me in said she'd just show me instead of describe the answers. She went up to the room with me and spend a couple minutes doing exactly that. A small example perhaps, but the kind of service I encountered throughout my week-long stay. The room itself was gorgeous. I booked a suite overlooking St Stephansdom, and it was an amazing place to spend the week - very spacious, immaculately maintained, and luxurious. The bed was wonderful; I slept better than in any other hotel I've stayed (and I spend 60+ nights per year in hotels). The pillow menu was indulgent, giving plenty of options for different-style sleepers. I booked breakfast-inclusive, and I loved dining in the restaurant every morning. As with reception, the staff up there was outstanding as well - warm, welcoming, helpful, and attentive. The food was great, with a no-extra-cost menu for hot items and a good buffet of cold items. Location is excellent too, as it was within a comfortable walk of all the major sites. It's also just far enough outside the tourist center to be quieter, and to allow me to walk *around* the super-busy core on the way to destinations that were also on the periphery (like MuseumsQuartier). All in all, this is an outstanding property, and I highly recommend it.

Dear WaltEP, Thank you very much for your positive and detailed feedback! It is a real pleasure to read your comments. We are delighted that you had a great stay at SO/ Vienna enjoying our services and the facilities of the hotel. Of course, I have shared your nice words with the team. We appreciate your rating and we are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Excellent Hotel

Classificação TripAdvisor 5.0/5

Experience272086 Friends getaway - Avaliação certificada TripAdvisor

Great rooms with exceptional views. Service was top notch. Food was excellent...especially the breakfast buffet. The hotel was walking distance to all the main attractions of Vienna. Their staff learned your name and called you by name every time they saw you making the experience even more personal. The laundry was done beautifully and delivered earlier than promised. I would highly recommend this hotel!!

So Servus, Thank you very much for her great review and your comments. We are pleased that our staff made you feel very special and created a memorable stay for you. Besides, we appreciate that you liked the breakfast offer and the splendid location in Vienna. Of course, I have shared your feedback with the team and we are all looking forward to welcoming you back soon at SO/ Vienna. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Family Break

Classificação TripAdvisor 4.0/5

Stefania S Família - Avaliação certificada TripAdvisor

Had a lovely time with my teenage children . Even though we arrived early on ,we were immediately shown to our room which was extremely spacious, bright and comfortable . My daughter loved the bath right by the window looking out over the city . The bed was a dream . Visiting the centre proved to be extremely easy since it was only a few minutes walk away .Breakfast was a treat ! Absolutely recommend it !

Dear Guide94570, Thank you for sharing your experience about your stay with us! We are glad that you spent an enjoyable moment with your family at SO/ Vienna. Indeed, the room design allows a great view over the city and I am happy that your daughter appreciated the room layout. It is a pleasure to read your nice words and of course, I forward them to the team. We hope you will visit us again soon. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Excellent hotel, excellent service

Classificação TripAdvisor 4.0/5

Nomad57950231795 Negócios - Avaliação certificada TripAdvisor

Excellent hotel at a very good location. Superb service, very friendly staff. The only disappointment was that the room had only a shower and no tub. I would expect that a five star hotel will provide a bath tub in the room, especially as the room's price was not cheap. Moreover when I read the room's description on the hotel website It was stated that it has a tub

Dear Nomad57950231795, Thank for sharing your feedback regarding your stay at SO/ Vienna. We are delighted that you spent a pleasant moment with us enjoying our excellent service and the hotel's location within the city center. I am sorry that you were disappointed with the missing tub. Indeed no tub has been installed in 4 rooms as they are handicapped friendly designed. All other rooms offer a tub regardless their category. I truly apologize for the inconvenience caused and nevertheless we hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

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