Classificação clientes Avis (Classificação ALL) 4.5/5 594 comentários
O hotel possui 49 quartos para não fumantes. Escolha entre os quartos padrão e privilege e a suíte executiva. Todos os quartos possuem uma mesa de trabalho, WIFI grátis e equipamentos para café e chá.
Mercure Vienna First
Desider Friedmann Platz 2
Telefone +43 1 905828
E-mail de contato
Acesso: 3 km / 1.86 mi 15 min drive
Traslado de plantão
Check-in a partir das - Check out até as
Histórico e moderno, um local único em termos de arquitetura e culinária. Seja seduzido pelo ambiente especial, pelos aromas deliciosos da nossa cozinha aberta, pela música no lounge e por uma taça de vinho da nossa adega.
Avaliações dos nossos hóspedes
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Uncomfy and unfriendly
Classificação TripAdvisor 2.0/5
Maurice F Couples - Avaliação certificada TripAdvisor
The weird combo of pillows so soft they’re non-existent, a mattress so hard your ribs hurt in the morning and single duvets on a double bed that aren’t big enough to cover a grown man individually. Also there was some mix up at booking that should have been easily ironed out but when we tried to discuss this with receptionist she was so rude and dismissive - wouldn’t even entertain letting us discuss it with a manager. Hotel was including breakfast but only for one half of the couple! So one free, one paying €23 for breakfast a day?!? Clearly just burying the price of two in that. We did it - once. So take our tip and skip breakfast here: it’s an uninviting buffet of not-quite mix of offerings to make a meal served in the atmosphere of a library during a funeral. (That said, the breakfast team were the friendliest staff at this hotel). Location was good, ensuite was good, but bed comfort and friendliness sorely lets it down.
Dear Mr. Maurice, thank you for the time spent for your honest and critic review. We deeply apologize if your stay has been so unsatisfactory, if our staff has been unfriendly or our rooms are uncomfortable there is no excuse. Please contact via e-mail at email@example.com in order to understand what went wrong with the breakfast! Looking forward to your reply and wishing you a nice evening from Vienna Salvatore - Guest relations
Nice hotel in great (if sometimes rowdy) location
Classificação TripAdvisor 4.0/5
jinox Couples - Avaliação certificada TripAdvisor
Very nice hotel situated right in the junction between a peaceful maze of old town streets, the glitzy but also historic centre, and the more rough-and-ready party zone. We stayed here a few nights for a celebratory weekend and very much enjoyed ourselves. The staff were invariably friendly and helpful (although somewhat oddly, I don't think we ever saw the same person twice). We had an excellent room (suite) on the top floor, very nicely appointed and very clean and tidy. The bed was impressively comfortable. For once, the shower was actually positioned high enough for a tall-ish man (6'4") to use it without squatting, although some ducking to avoid exit signs was required in teh hallways. The windows (fairly high velux-type) opened in three different directions for excellent airflow, although in the evenings the nearby streets, packed with bars and revellers, could get a little rowdy for some tastes (closing the windows blocked the sound pretty much completely). Incredibly handy for just about anything you could want, and no more than a 10-15 minute walk from most of Vienna's main attractions. Didn't try the breakfast as it seemed a little pricey, and we were mostly off meeting friends at nearby cafes anyway, but did try the bar one evening only to learn that it closed for new business at 11pm, ruling out a post-opera nightcap. Confusingly close to another Mercure where our cab dropped us off, but literlly a one-minute walk. Will be our first choice next time we're in the city.
Dear Mercure Guest, we highly appreciate your wonderful, detailed and constructive feedback about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Salvatore - Front Office
One of the dreariest hotels I've ever stayed in
Classificação TripAdvisor 2.0/5
MelS48 Avaliação certificada TripAdvisor
This hotel is located near the scene of a terrorist attack in November 2020, and the area is still patrolled by soldiers. That probably makes it extra safe, but cars are unable to drive up to the hotel. It can be reached on foot without climbing stairs if approached from Stephansplatz, Brandstatte, Kramergasse, Hoher Markt and Judengasse. We won't be returning to this hotel. The decor is dark and gloomy, and the lighting in the rooms is poor. On arrival we found the safe locked and the TV handset didn't work. We weren't told that the soft drinks and water in the minibar were included in the room rate, so we wasted money buying our own from Billa. The buffet breakfast was dull and not particularly appetising. The good points:- 1. Like most hotels in Austria, it was very clean. 2. Our room (431) was quiet and not affected by street noise. 3. It is only a five-minute walk from a fabulous restaurant, Griechenbeisl. 4. Richard in reception kindly spent a considerable amount of time trying (unsuccessfully) to help us to redeem our Accor points.
Dear Mel, we appreciate your honest feedback and we thank you for the "good points" regarding your stay in our Mercure Vienna First! We hope to welcome you again very soon Best regards, Salvatore - Front Office
Perfect located, nice room and delicious breakfast
Classificação TripAdvisor 5.0/5
Mettehoop Couples - Avaliação certificada TripAdvisor
The location was just a short walk from everything. The room was spacious and nice, and the breakfast was really good! The people working at the hotel was really nice, and when we arrived, we got a question if we wanted to attend a free guided tour in Vienna the next morning. We accepted and had a really nice informative tour in the streets of Vienna with a really nice tour-guide. In the evening we wanted to have goulash-dinner and asked the young man in the reception for recommendation of a restaurant that had good goulash. He gave us three alternates, and we picked the first one. The recommendation was excellent, and we ended up having the best dinner. At check-out they ordered a taxi for us, and all together our stay at the hotel was the best! Would definitely stay her if we ever visit Vienna again!
Dear Mercure Guest, we very much appreciate your nice review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we look forward to welcoming you again soon! Best regards from Vienna Salvatore Baingiu Front Office
A most pleasurable stay
Classificação TripAdvisor 5.0/5
LarsDane Negócios - Avaliação certificada TripAdvisor
A most pleasurable stay in a location perfectly situated for Innere Stadt. Checking in was very welcoming and helpful. The room was fine and clean and with the possibility of making coffee and tea. Breakfast is very good and fresh - and the service is impeccable. I can only recommend it.
Dear Guest, we very much appreciate your nice review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we look forward to welcoming you again soon! Best regards from Vienna Salvatore Baingiu Front Office
Em parceria com o TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price