Mercure Vienna First

Central location to most city attractions. We stayed for 6 nights and it was a very good stay. I would have given 5 stars if I was able to adjust the A/C temperature, but this is set by the hotel to a comfortable 21 or 22C. And YES the hotel is air conditioned no matter what others say here. We usually run on the hot side, and we had no issue sleeping here. We also had a room facing the street, and had no problem with noise, and we spent a weekend here during our stay. No noise issues as stated here before. The staff is supper helpful and attentive. The bed was comfortable and the room was spacious. Water pressure was good… no issues at all. This hotel is in a bit of an odd place so depending which street you come from, you are faced with some stairs which may present a problem if you have big and heavy luggage. The restaurant serves very good food and excellent wine. We would stay here again.

Difficult to access as you can t get it by car but only by walk, so if you have heavy luggages and if you re with persons that have difficulties to walk, choose the other Mercure 100m far down to this one. Kind staff, clean hotel and room. 1 bathroom mirror light not working, informed the lobby, not repaired after 2 days.... Nice breakfast Noisy surrounds with night bars, even if being 3rd floor bedroom, we were woked up during night by drunk people, group of people singing, screaming. Hotel room has double windows. Elevator very slow and blocked 10mn in the morning by cleaning team.....

Our stay was very nice. Clean room of decent size, nice bathroom and shower. Air conditioner quickly cooled down the room. Oliver at the front desk was very friendly and kind. Offered to help with everything we needed and very knowledgeable. He was the best host we have had. Great location, around a ton of food, drinks, shopping, beautiful landmarks, and only few minutes walking from city center. Would stay again. Thanks Oliver!

Nice location in the city centre close to all attractions. Clean room, comfy bed. Noice from elevator and water pump didn't let us sleep. The staff seems to be tired and bored. Breakfast was good and fresh with a good variety of food.

I am writing this post in the middle of the night from the hotel because sleeping here just isn’t an option. The hotel is not air conditioned that is a blatant lie. I asked three different staff members about what can be done to make the room cooler all of which said they’d look, but I know that was a lie as well. I opened my window at night (which it said not to because of the air conditioning), but it’s so loud outside that it wasn’t worth the mild relief of the scalding hot room. I am looking forward to checking out. Don’t be fooled by the four stars, you are better off elsewhere. This is terrible.