Hotel Mercure Wien City

The hotel is in a great location, just a 10-15 minute walk across the canal to the main area of Vienna. Check-in was straightforward and the staff were helpful with any questions we had, I had contacted the hotel in advance and they arranged a taxi to collect us from the airport and again for the return journey (about €40 each way). Our room was facing the back/courtyard so although no views from the hotels location it was very quiet and peaceful at night with no disturbance from outside noise or other guests. The rooms decor was smart but trendy and it was cleaned every day whilst we were out. Some of the furnishings were quite quirky, there was complimentary water, kettle and hot drinks and also a handy fridge. Hairdryer and towels were in the bathroom and shampoo/shower gel was provided. The room was a good size and the bathroom space was adequate. Unusual that the bed wasn't "made" but the duvets were folded on top each day?! Good wardrobe and shelf space and we occasionally used the aircon unit although the room temperature was generally fine, lighting could of done with being a bit brighter near the mirror. There was sometimes a bit of a queue at the lifts at peak times but not too bad. Also the breakfast area was very busy on one day so there is extra seating in the hallway. Seats and information leaflets are in the lobby area and there's a small bar area which we didn't use. The breakfast room was well run, staff kept it clean, getting tables ready and were on top of keeping the food and drinks stocked up, they were friendly and helpful when needed. Food options were decent and as expected from a city centre hotel and it got us ready for the day out ahead of us. I would definately recommend this hotel for many reasons eg.location, cleanliness, friendly&helpful staff and nice rooms and I would stay here if visiting Vienna again!

OCT '22 There are very noisy roadworks going on outside the front hotel and the aircon is switched off because it's below 22C outside which means that room is too hot unless you open a window If you want a decent night's sleep, make sure that you don't have a room facing the road or perhaps a higher floor. Apart from the noise, the hotel is fine. A little shabby and longish waits for the lift. Breakfast is good.

Excellent connections to the city, and local restaurants and beer houses only a walk away. Exceptionally clean and they had all the amenities that you would need. Breakfast was fantastic with a lot of choice and all the staff were very helpful and attentive.

Stayed here for three nights and the hotel worked brilliantly for us on every level. Yes the rooms are a little small and the decoration a little tired but that's really inconsequential for a short break given the hotel has so many positives. Location is fine for central Vienna and a short 5 minute walk will easily take you into the centre and metro. The rooms are clean and well laid out and breakfast is generous with plenty of choice. All the staff we met were friendly, knowledgeable and accommodating. Reception were very helpful with a couple of minor requests and the restaurant staff were always polite and helpful. If your main goal is just having somewhere to stay while you see the sights then this hotel works perfectly and is good value for money. I would definitely stay here again if I return to Vienna

Hotel location a bit out of the way, but within easy walking distance to many sights. Hotel clean and comfortable - but a little worn. Staff was very helpful. I would recommend and return to this hotel.