Mercure Grand Hotel Biedermeier Wien

We had one night in Vienna with an early flight the next morning, but not wanting to stay in an airport hotel I chose this hotel based on price and location, as it was a short walking distance to Wien Mitte, which runs plenty of trips to the airport, even at 4.30am! Also, as an Accor Gold member I thought I might get an upgrade on my room.

The first thing to say is that this is far from your typical hotel, set back from the road down an alley. If I was arriving at night time I may have been more concerned than I was. Even in daylight it took a minute or two to find the reception, but when I did I got a very good welcome by the member of staff who acknowledged my status. With our room key in hand we headed off to the elevators and climbed out at the third floor. Then we had to walk around a corner to find a small set of stairs, so up those, down a long corridor to find a sign pointing us to another set of stairs that took us up another floor. After a good bit of walking, that would be unsuitable for anyone with movement difficulties, we reached our room. We had reserved a twin room and that’s what we got, although the beds were at a right angle to each other, something I don’t remember seeing anywhere else before and were not as wide as most twin beds that you find elsewhere. The room looked quaint and I thought it was fun until I walked into the bathroom to discover that that bath and shower were also built into the eaves, meaning that standing up in the shower was a physical impossibility! I know what you’re thinking … ‘if unhappy with the room, why not go and ask to change rooms?!’ It is a good point, but the walk to and from the room, plus the fact we only ha a couple of hours to go out and see the city (added to early morning start) meant I just didn’t want to waste the time. Be assured, had we arrived in the morning, or had we been staying for more than one night there is absolutely no way I would have accepted this room. Climbing carefully into a bath to have a shower sitting down is not my idea of fun! It also would not be possible for anyone with movement difficulties to use this. As mentioned earlier, the hotel is in a decent location for Wien Mitte - roughly a ten minute walk with suitcases. A little less without. There are also quite a few eating options in the area. Sitting in the hotel courtyard area is quite relaxing, although you have no view and the sunshine is totally blocked out. I am afraid that apart from being a ‘quirky and cute’ hotel, plus the fact that all the staff we met were polite and professional, there is very little to recommend staying here. I for one will not be staying here again.

Had a great experience here. Service staff in the bar and at breakfast really went out of their way for us regularly despite being very busy. Room was clean and nice (note we had an upgraded room so it was a little special). Breakfast buffet truly exceptional - have not had such variety and quality in Europe before. Thank you for the excellent stay.

Nice sized room and large bathroom. Shower was decent. Restaurant was nice. Had a nice outdoor area to eat. Good breakfast included. Good location. Be aware that we Americans are used to powerful air conditioning and it’s not the same in some hotels. This one in particular.

This hotel is brilliant, extremely clean, staff are friendly and happy to help. Its in an ideal location 20-30 min walk to most city attractions. We didn't eat in the hotel both the food looked good, the bar staff were attentive and friendly. All in all despite reading some bad reviews, we couldn't fault this hotel and I am extremely fussy where I stay. I wouldn't hesitate to recommend this to anyone travelling to Vienna and if I ever returned to Vienna wouldn't hesitate to stay there again

Stayed here with a group. We got off to a poor start when the baggage handler refused to secure some of our luggage. Limited it to one bag per person. We were having lunch there and then a meeting. It was too early for check in. So we had to schlep our carry on stuff with us. Check-in time came and went and not all of our rooms were ready. The hotel itself is kind of a maze with the the main elevator with 4 different hallway going in different directions. Once you got that figured out it was pretty easy. Our room was on the small side, but clean and pretty comfortable - except that the toilet was in a separate room from the sink and tub, which was odd and made handwashing difficult. The location of the hotel is good - with metro, bus and tram services close. Staff was friendly and semi-helpful. I liked the charm of the place and may return just for that, but otherwise it was unremarkable.