Mercure Grand Hotel Biedermeier Wien 4 estrelas

It was May, and there was no air conditioning in the rooms. I believe we were given a suite, which had the toilet way separated from the shower and sink, very inconvenient. The center extra room was a waste. It had beams coming down from the ceiling, and we had to be careful not to hit our heads. On the positive, the breakfast buffet was excellent, staff was very nice. I would not stay here again.

Lovely hotel in a perfect setting. Ideal location for a trip to Vienna Staff couldn’t do enough to help and were unfailingly polite and friendly. Room was lovely but a bit too warm. Food at breakfast and in the restaurant was very nice. A relaxing atmosphere

Located in a charming passage way, the hotel radiates somber wooden modesty of the 1980s. Service and breakfast were OK , but the minimalistic rather tyny room is not what one would expect of a Vienna 4 star hotel.

We visited this hotel in April 2023 and had a twin room booked for 3 nights. Negatives - The room was small - There was noise outside so having the window open proved problematic. The noise isn’t so much at night but more early in the morning as the narrow pedestrianised street below is cobbled so cleaners trolleys made quite a racket. Positives - the hotel is a short walk from the shopping centre with CAT airport train - the staff were friendly - room has a fridge and a kettle with tea/coffee - breakfast was really good with lots of options. Advice for hotel - do something to dampen the noise of the cleaners trolleys when on the cobbles. Finally, there’s quite a few places to eat nearby. I would recommend a place called Bierteufl round the corner providing good Austrian food. One place to absolutely avoid is the Italian pizzeria across the road. Truly awful - you have been warned!

While the Hotel was adequate, they did not get my sweater from laundry in time. They promised it would be mailed by the cleaner to my address in the USA. It’s been almost 6 months and the hotel and Roads Scholar who I used for the trip are using the proverbial excuse that it was lost in the mail. A $10 refund would have been better than all the lying.