SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 3,043 reviews

SO/ Vienna - Image 1
SO/ Vienna - Image 2
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Praterstrasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • All hotel rooms and suites offer an impressive view over the rooftops of Vienna.

  • Ideal location in the heart of the city

  • Spa with sauna, steam bath, whirlpool, relaxation area and gym (complimentary access)

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

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Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Telephone
Fax +43 1 906162000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DAS LOFT restaurant

Das LOFT Skyline dining on the 18th floor of SO/Vienna with panoramic views over Vienna. Creative cuisine, signature cocktails, and a premium experience for brunch, dinner, or drinks overlooking the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,043 reviews

Customer review rating 4.5/5

Yufei P. Couples - Confirmed reviews ALL

Excellent staff service and hotel facilities.

Dear Mr. P., thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay, especially the service provided by our team and our hotel facilities. At the same time, we appreciate your comment regarding the WiFi speed and will review this to further improve the experience for our guests. We hope to welcome you back again soon. Kind regards, SO/ Vienna Management

Customer review rating 4.0/5

Tommy B. Couples - Confirmed reviews ALL

We chose SO/ Vienna over Andaz specifically for the location, and it was the right call. Praterstrasse puts you perfectly in Leopoldstadt — central, vibrant, and with great neighbourhood energy without the tourist chaos of the inner city. The room was a genuine highlight. Spacious, cleverly designed with mirrors that make the space feel even larger, excellent storage, and a bathtub big enough for two that we genuinely loved coming back to. The bedding was so comfortable we struggled to wake up every morning — always a good sign. Small touches like the chips in the minibar and the plush bathrobes added real warmth to the experience. Das LOFT bar on the 18th floor is simply spectacular — panoramic views over Vienna that stopped us in our tracks. We genuinely regret not going earlier in the stay and made sure to go back before checkout. A few areas held the experience back from being perfect. Check-in lacked basic communication throughout — no hotel orientation, a €500 deposit charged without any prior mention of the amount, and a promised call when our room was ready that never came. We followed up ourselves at 3PM. Three separate communication gaps in one interaction is a pattern worth addressing. The lobby occasionally looked a little tired and messy for a design hotel. The spa, while a lovely space, needed more communication around its facilities. The sauna was never operational during our entire 5-day stay with no signage or explanation anywhere. The steam rooms — split across two sides — were equally inconsistent: one side had an out-of-service sign, the other would be on one day and off the next with no pattern or notice. For guests planning their morning around the spa, this is a simple fix: a small sign or a note on the in-room TV with current facility status would go a long way. The space has real potential — it just needs better communication to match it. Overall a genuinely enjoyable stay that we’d recommend — with a little more operational polish this would easily be a 10.

Dear Mr. B., thank you very much for taking the time to share such a detailed and thoughtful review. We are truly pleased to read that you enjoyed our location, your room, and especially your experience at Das LOFT. Your kind words about the design, comfort, and atmosphere mean a lot to us. At the same time, we sincerely regret that several aspects of your stay did not meet expectations. Please accept our apologies for the shortcomings during check-in, the lack of communication regarding the deposit and room readiness, as well as the inconsistencies you experienced in the spa and housekeeping. Your feedback is very valuable, and we are currently reviewing these points internally to ensure clearer communication and a more seamless guest experience moving forward. Thank you again for your constructive feedback—it truly helps us improve. We hope to have the opportunity to welcome you back and provide you with the flawless experience you were expecting. Kind regards, SO/ Vienna Management

Customer review rating 5.0/5

David L. Business - Confirmed reviews ALL

Property quality and location were the original reasons for booking. However, the fantastic service from the staff will bring me back in the future. Nico and Tianhao stood out especially.

Dear Mr. L., thank you very much for your fantastic feedback. We are delighted to hear that our location and property quality initially inspired your stay, and even more so that the service provided by our team made such a lasting impression. Your kind words about Nico and Tianhao will be gladly shared with them, they will be truly pleased to be recognized. We sincerely look forward to welcoming you back again in the future. Kind regards, SO/ Vienna Management

Customer review rating 0.5/5

Lunbao H. Couples - Confirmed reviews ALL

Stayed in room 916 on 4/23-24. Shower lightbulb was out, I called 2 times and nobody came to replace it. The mattress has brown stain on it. Luckily we only had to be there for 1 night. The apple screen share doesn’t work on the TV. Also someone shared their video onto our tv and started playing at 2am in the middle of our sleep.

Dear Mr. H., Thank you for taking the time to share your feedback regarding your recent stay at SO/ Vienna. We are truly sorry to read about the inconveniences you experienced during your stay, especially concerning the cleanliness of the mattress, the unresolved lightbulb issue, the TV malfunction, and the disturbance caused during the night. Please accept our sincere apologies, as this does not reflect the level of comfort and service we strive to provide. We also regret that your requests regarding the shower light were not handled promptly. Your comments have been shared with our team to ensure these matters are addressed immediately and to prevent similar situations in the future. At the same time, we sincerely appreciate your kind words regarding our reception team, concierge service, bar, and fitness center. It is encouraging to know that some aspects of your stay were positively memorable. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you rightfully expected. Best regards, SO/ Vienna Management

Customer review rating 4.5/5

Sung S. K. Couples - Confirmed reviews ALL

One of the highlights of this hotel is Das Loft on the 18th floor, where you can take in breathtaking panoramic views of Vienna’s city center. Whether you visit during the day or in the evening, the scenery is absolutely stunning. The service throughout the hotel is outstanding and truly reflects its five-star rating. The staff are professional, attentive, and always ready to assist, making the overall stay feel both comfortable and luxurious. In terms of location, the hotel is very convenient. It is just one metro stop away from St. Stephen’s Cathedral, one of Vienna’s most iconic landmarks. Alternatively, it’s about a 15-minute walk, which allows you to enjoy the charming streets of the city along the way.

Dear Mr. K., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly delighted to read that you enjoyed the breathtaking views from Das LOFT and that both the location and overall experience met your expectations. It is especially rewarding to know that our team’s service, professionalism, and attentiveness contributed to a comfortable and luxurious stay for you. Your satisfaction across key areas such as cleanliness, breakfast, WiFi, and our sustainability initiatives is very encouraging for our entire team. Your feedback motivates us to continue delivering exceptional experiences, and we sincerely hope to welcome you back again soon for another memorable stay in Vienna. Best regards, SO/ Vienna Management

Other web-users rate our hotel

  • 1,467 reviews 9.7/10 Location
  • 2,480 reviews 8.4/10 Room
  • 2,179 reviews 8.6/10 Service
  • 14 reviews 7/10 WiFi
  • 967 reviews 8.4/10 Breakfast
  • 789 reviews 8.9/10 Vibe
  • 614 reviews 8/10 Amenities
  • 579 reviews 7/10 Cleanliness

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