Hotel Sofitel Dubai The Palm 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.6/5 8.662 comentários

Hotel ALLSAFE. Aprovado

Mensagem informativa

+ 25 Serviços

Extras do hotel

  • Quartos, suítes e apartamentos mobiliados com tema Polinésia

  • 6 piscinas externas e praia privativa

  • Esportes aquáticos, campo de golfe ecológico e quadras de tênis e basquete no terraço

  • Localizada na famosa ilha Palm Jumeirah

  • Oferece mais de 10 restaurantes e bares

Localização do hotel

Sofitel Dubai The Palm

The Palm Jumeirah
East Crescent road
55558 dubai
united arab emirates

Fax: (+971)44556670

Check-in a partir das 15h00

Check out até as 12h00

  • PALM MONORAIL:  AQUAVENTURE

  • De avião

    DUBAI INTL AIRPORT A 43,9 km / 27,28 milhas - Transporte pagamento

GPS:25.14025, 55.13242

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

Nossas acomodações

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 5

  • Tamanho máximo: 815

  • Capacidade máxima: 750 pessoas

  • Capacidade máxima para banquete: 500 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Sofitel Dubai The Palm

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.6/5

8.662 comentários

Classificação no TripAdvisor 4.5/5

10.054 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Amazing Hotel, Top Service

Classificação TripAdvisor 5.0/5

w0lfgangreichel 21/01/2022 Avaliação certificada TripAdvisor

It was my 7th holidays at Sofitel the Palm meanwhile. This says it all. I appreciate the continuity of top service all over the last years. And i will come back definetily. I had all I need at the hotel at its best. Special thanks to Mr. Nasr, Mr. Erwin, Mr. Bishnu for your warm familiar welcome and for your special familiar service (you are like a family). Also special thanks for top housekeeping to Mr. Narayan and to Mr. Franco for super Beach service. Cu soon!

Good ;-) With area of improvements

Classificação TripAdvisor 5.0/5

CC_Tanya 19/01/2022 Avaliação certificada TripAdvisor

Hotel itself is really nice, quiet and well maintained. God idea of not having loud music on the pool and beach. 10 stars for that! As someone who is in hotel industry for more than 15 years I can see some area for improvement. Mostly reception and lost and found procedure. I came to check in as I had issue with pre-authorization of the credi card , I was waiting for an hour for security link to be sent for payment. At the beginning I have offered to pay two-three nights in the meantime they will sent security link. That was not an option. After an hour waiting for security link to be sent I have approached another receptionist who asked me what seems to be an issue. After I have told her I am waiting for an hour now for hotel to send security link she said why do not you pay one night until then we will send security link. Seriously?! That is exactly what I have suggested (offering even to pay more). After that security link has been sent and hotel had the payment in 5 min. Then we gave a credit card to have “no post” removed and the other day we gave another card for full stay saying to release the first card pre-authorization. They have not done that, I have reminded them to do that on the check out (and our stay was 8 days). So some things for sure need improvements, and as I said in my opinion that is reception. Restaurants, pool, spa staff really polite ❤️. Overall good stay (thise above suggestions for improving)

One of the best places to recharge

Classificação TripAdvisor 5.0/5

PeterD6396 Couples - 09/12/2021 Avaliação certificada TripAdvisor

We had a wonderful time at the Sofitel Dubai The Palm. After staying at the Sofitel during the summer we just had to go back at the end of the year. Temperatures are much lower in november. We booked a premiere suite with lounge access but were upgraded to a beach suite. Personal at the Sofitel are very friendly and always willing to help out. Staff at the club is excellent. We had diner at the Moana restaurant which offer a great choice of sushi. We will come back in 2022

Dear Valued Guest, Thank you for the most thoughtful and complete review that you posted on TripAdvisor recently regarding your experience in our Resort. It is obvious that you travel extensively, so receiving a detailed account of your visit from arrival until departure is generally most appreciated by passionate travelers such as yourself. As we always say, it is a daily work in progress, and you can never assume that you have it all down pat! We thank you for recognizing our good efforts to make your stay a memorable one. We hope to have the pleasure of a return visit very soon, please don't hesitate to contact us on H6541-QM1@sofitel.com should you need any assistance making a new reservation. Kind Regards Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

First rip to Dubai

Classificação TripAdvisor 3.0/5

Biztriper133 22/11/2021 Avaliação certificada TripAdvisor

Great location but extremely disappointed about the standard of the Hotel .As a frequent Sofitel / Accor hotel guest I do not recognize the confort and tranquility of a 5 stars hotel but more a vacation resort for "Global packages " .It is even more tue when you realize the differences in prices between a bill like mine and a global package one .Other than that thanks to Bianca V since she has tried her best to listen to us .Definitly next time I will try the Sofitel downtown , my mistake .

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavour to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great family resort

Classificação TripAdvisor 5.0/5

Blaujoulet 02/11/2021 Avaliação certificada TripAdvisor

Beautiful resort with beautiful grounds and swimming pools, excellent service perfectly suited for families with kids, very good food. Located on the palm so a bit far from the city center but quiet a d with a nice beach

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

In Love

Classificação TripAdvisor 5.0/5

Martina F 31/10/2021 Avaliação certificada TripAdvisor

I’m in love with this hotel. I love the spacious, luxurious and comfy rooms, the excellent service, the premium food, the warm and welcoming staff. I had an incredible vacation. I’ve been here quite often and I definitely come back

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

My stay

Classificação TripAdvisor 5.0/5

oscar617 27/10/2021 Avaliação certificada TripAdvisor

One of my favourite hotels around the world for the high standard and quality of service we received The above hotel need to find a solution for the waiting time at the reception during check-in See you agian

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Best mother- daughter trip ever!

Classificação TripAdvisor 5.0/5

hayadmohamed57 16/09/2021 Avaliação certificada TripAdvisor

I had an amazing stay. Everything was simple wonderful. The staff was amazing and my mother truly loved the spa. Only thing I could say could improve is the room. We noticed a couple times the room as clean as it should be, especially under the bed. However overall an amazing experience.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

one of the best and nicest Resorts in Palm Jumeirah

Classificação TripAdvisor 5.0/5

gerhardsabotnig 09/09/2021 Avaliação certificada TripAdvisor

this is a resort which offers just anything which is needed. good restaurants and bars, very nice pools, tropical settings, clean and large private beach, top service, large and very comfortable rooms and more. also the Spa was of 5-star quality.

Dear Valued Guest, Thank you for sharing your feedback on TripAdvisor following your stay at Sofitel Dubai The Palm. We were extremely happy to read that you had a superb stay with us once again and that you enjoyed every aspect of the experience. Your valuable comments concerning our helpful and passionate staffs were shared with the relevant department and individuals as these serve as an encouragement and a reward for a ‘job well-done’. We certainly look forward to welcoming you back soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Disapointed

Classificação TripAdvisor 2.0/5

Ddaredevil9494 23/08/2021 Avaliação certificada TripAdvisor

lack of information on hotel services at arrival Very poor choice of food for children. main restaurant closed, not a word of explanation ( don't blame Covid again because breakfast was served there in good safety conditions). beach under works, nobody told us anything.

Dear Valued Guest, We could see from your comments on TripAdvisor that your recent stay with us was not at all up to expectations. we would very much appreciate it if you could contact us on h6541-qm1@sofitel.com, should you be able to make the time, so that we can understand better your guest experience. We generally are pretty good about learning immediately of guests who we have disappointed, but seemingly not in your case! We hope to hear from when you have time. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Bad quality hotel

Classificação TripAdvisor 1.0/5

ZahraNajeh 12/04/2021 Avaliação certificada TripAdvisor

I booked 4 nights to celebrate my birthday, the hotel was full of kids.. swimming pool jammed, beach with very slow and horrible service.. I asked for a coconut drink and the guy basically poured hot water inside the coconut and told me that this is what they have... I was shocked.... the distance between wherever you go and this hotel is very far... I wanted to check out but was told basically that I can’t... even though I had paid a flexible rate and without mentioning that I am gold member of Accor Hotels... so the disappointment is extended... would never go back there and definitely will never recommend it for classy travelers that want so quality time... perfect for mass travelers....

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6541-qm1@sofitel.com should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Club Lounge disappointing and service at pool needs improving

Classificação TripAdvisor 4.0/5

mrsdg2017 07/04/2021 Avaliação certificada TripAdvisor

We stayed in a junior suite which was great. Colour scheme of purple isn't to our taste but it's brand colours so looked past it. Fantastic bathroom and lovely view across the palm. The fridge wasn't working. We had club access so checked in there which we had a rather long wait for whilst receptionist was dealing with another guest. We were reminded of the dress code for the lounge from 5pm but on the 3 nights we stayed that code was not adhered to by many. People in their swimming and gym gear and children running amock out on the terrace. We've certainly never experienced that in any lounge we've used in other hotels and is the reason we would not stay at this hotel again. The saving grace of the lounge was Ian the bar tender, who makes an excellent Mojito and went out of his way to make us feel welcome. The quality of the food we ate in the lounge and across the restaurants we dined in was good. A big bug bear for us is the lighting not being good enough to see the menu and we experienced this is Moana (seafood restaurant). In fact we left shortly after arriving as we were disappointed with the lack of seafood to choose from on the menu. The hotel has a lovely pool, but unfortunately it got very crowded over the weekend as it's not very large for the size of the hotel. The drinks service was very slow. And the biggest complaint we have is the amount of times we saw guests not wearing masks and walking past staff who didn't say a word to them. We aren't talking about people in their swimwear going to or leaving the pool, but people clothed. As residents of the UAE, we were disappointed that the law was not being adhered as it should be.

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve especially during these unprecedented times. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavor to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very Relaxing place

Classificação TripAdvisor 4.0/5

Pioneer42465926042 07/03/2021 Avaliação certificada TripAdvisor

Thanks Farit and Nasser for excellent service. The property is very nice with newly opened outlets for excellent experience I like the room space with Seaview for full disconnect from business and routine dayload Very high safety standards for c-19 Excellent housekeeping team with prompt response to all requests The CMC lounge is also amazing with very friendly staff Thank you all Definitely I will be revisiting soon

Dear Valued Guest, Thank you very much for your posting regarding your experience at Sofitel Dubai The Palm. We were delighted that you have only positive memories about your stay at Sofitel Dubai The Palm. It is always such a joy for us when we have guests such as yourselves thrilled with their experience. Delighted that you found an elegant environment and excellence in service. All our Heartists at Sofitel Dubai The Palm are looking forward for your next visit. Please Feel Welcome to contact us directly on H6541-qm1@sofitel.com prior to your arrival. We will be so happy to take care of you again. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

a week in dubai

Classificação TripAdvisor 5.0/5

Lebedskoi 12/01/2021 Avaliação certificada TripAdvisor

No complaints to the stay especially in Covid limitation times. Clean facilities, reliable personel, perfect beach, what else tyou can expect today from the resort. Even construction of a skyscrapper nearby was not affected the stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Very Good even under COVID restrictions

Classificação TripAdvisor 4.0/5

jb19692016 27/12/2020 Avaliação certificada TripAdvisor

Was very impressed how hotel has adapted to COVID. Felt very safe and secure. Beach Suite was huge. Closing doors mean tour daughter had privacy at night. Separate bath and shower really nice. Club lounge worth the extra. Breakfast plentiful. Afternoon tea ok, but very repetitive. Evening drinks and canapes a pleasant way to spend an hour or so. The barman Ian is superb. Friendly, helpful, and highly skilled at cocktail making.

Dear Valued Guest, We are very honored that you made an exception to write a review after your successful stay at Sofitel Dubai the Palm. Thank you very much for taking the time to share your feedback with future travelers seeking inspiration on Tripadvisor. We are pleased to hear that you have enjoyed your visit to Sofitel Dubai The Palm.Your kind acknowledgement of the service of our ''Heartists'' particularly those names mentioned is very much appreciated. Customer care is indeed amongst one of our highest priorities and it is always rewarding to receive such praise. We are also glad to know that you were impressed with our COVID sanitary precautions. The Health and safety of both our guests and employees are at the heart of our priorities and we are always doing our best to safeguard the public health. We look forward to welcoming you back again. Please don't hesitate to contact us directly on H6541-qm1@sofitel.com should you need any assistance making a new reservation. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Amazing stay!

Classificação TripAdvisor 5.0/5

heenark 11/11/2020 Avaliação certificada TripAdvisor

Our stay was perfect, we stayed at beach suites with a beautiful view! The hotel is beautiful, lots of greenery all around, many swimming pools to choose from and of course clean beach. Staff is friendly and considerate. Our stay was definitely worth the money and time.

Dear Valued Guest, We were so pleased to read your kind posting on TripAdvisor following your visit in this month. We are so thrilled that you found the room accommodation to be unique and the service provided up to your expectations. Looking forward to another opportunity to welcome you back to Sofitel Dubai The Palm in the not too distant future. Best regards, Ramsey El Saarany Hotel Manager Sofitel Dubai the Palm

Family vacation

Classificação TripAdvisor 3.0/5

ABomar7 30/08/2020 Avaliação certificada TripAdvisor

I loved my prestige suite view and the private beach acess Things i didnt like is the level of cleanness as i had a bath robe that was stained with blood as well the fridge wasnt cleared from the people who stayed before

Dear Valued Guest, Thank you for posting your review regarding your recent stay in Sofitel Dubai The Palm. We are delighted you had an overall good experience and that you enjoyed your prestige suite. But we are saddened to read that some aspects did not live up to your expectations. Your feedback about the in room service customer service is important to us and please be assured that they have been shared with the team for proper investigation and service recovery. We hope to have the chance of welcoming you again to have you live a better experience. Please don't hesitate to contact us on H6541-qm1@sofitel.com should you wish to discuss further you experience. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Little piece of paradise

Classificação TripAdvisor 5.0/5

jessicins 29/08/2020 Avaliação certificada TripAdvisor

First time at Sofitel Dubai The Palm and definitely won’t be the last. Incredible rooms and facilities. Amazingly friendly and helpful staff and exceptional service. Highly recommend for a staycation.

Dear Valued Guest, We so appreciate you taking the time to post your guest experience on our Tripadvisor page. Our Heartists truly do understand that it is all about you, The GUEST. It is just understood when staying at a hotel in our category that you will most probably have a great location, be in a beautiful building, but it is more that the décor, or quality standards in the rooms etc. We know that personalized service is the key, and it is very rewarding when guests such as yourself comment on our Heartists’ professionalism, eagerness to be helpful, and always in a friendly manner. We are looking forward for you next visit. Kind Regards. Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Relaxation to the max

Classificação TripAdvisor 5.0/5

ChristopherGale 28/07/2020 Avaliação certificada TripAdvisor

This was a mini trip to unwind. It was wealth the time as there was so much being offered to the guests. The service was away above par. I normally stay at Sofitel but this has to be one of the better ones on my list

Dear Valued Guest, Thank you so much for your kind review! Your support means everything to us; it is the best reward we can get. The whole team is really committed to making sure all of our guests leave with their head full of wonderful memories of their time in Sofitel Dubai The Palm. We look forward to welcoming you again. Kind regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Great Stay

Classificação TripAdvisor 4.0/5

srawad82 07/07/2020 Avaliação certificada TripAdvisor

My Stay was amazing, however I have one comment, the room service is extremely slow, it takes them an hour or so to get something you ordered delivered. and they are not very flexible with late checkout like other hotels. Specially in these times

Dear Valued Guest, What a positive byline you have adopted ! And what a joy to read that you had an amazingt stay at Sofitel Dubai The Palm. Needless to say we were very disappointed to see that you experienced few glitches regarding the room service. Please accept our sincere apologies for the shortcomings you encountered during your stay. How embarrassing, as our wish is to provide top notch service! Delighted though that your overall experience was agreeable. We hope to have the pleasure of a return visit very soon. Kindly contact us prior to your arrival at h6541-qm1@sofitel.com. We will be so happy to assist you making a new reservation. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

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