Mercure Dubai Barsha Heights Hotel Suites

Mercure Dubai Barsha Heights Hotel Suites

Classificação clientes Avis (Classificação ALL) 4.2/5 284 comentários

Hotel ALLSAFE. Aprovado

Mercure Dubai Barsha Heights Hotel Suites
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Descrição

Extras do hotel

  • O Mercure Dubai Barshay Heights lança novas suítes contemporâneas na Sheikh Zayed Road

  • Localização conveniente no centro comercial de Internet City, Media City e Knowledge Village

  • Diretamente de frente para a estação de metrô Dubai Internet City.

  • As novas 408 suítes oferecem quartos espaçosos, com móveis com design ergonômico.

  • 8 novas salas de reunião; café lounge, bar esportivo e bar da piscina abertos o dia todo

Nossas acomodações

Localização do hotel

Mercure Dubai Barsha Heights Hotel Suites

Sheikh Zayed Road, Dubai Barsha Heights Area, Po Box 500300
500300 DUBAI
Emirados Árabes Unidos

Fax: +971 4 381 8840

  • De avião

    DUBAI INTERNATIONAL A 30 km / 18,64 milhas

  • De trem

    DUBAI INTERNET CITY A 0,1 km / 0,06 milhas

GPS:25.101158, 55.173058

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

Avaliações dos nossos hóspedes para
Mercure Dubai Barsha Heights Hotel Suites

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  284 comentários

Classificação no TripAdvisor  4.5/5  1.638 comentários

My complaints :

Classificação TripAdvisor 2.0/5

yckim2021 Negócios - Avaliação certificada TripAdvisor

1) there's no service at all at the coffeeshop for breakfast. I waited for more than 10 minutes to be attended and get a table. Nothing was on the table including cutlery. Table was not cleaned well. I have to do everything by myself, bringing coffee, cutlery, tissues, etc. 2) laundry was not delivered on time. I should have to call them to deliver and waited for a long time. Laundry request form was not refilled after it is used. 3) I have to extend the stay by one day and requested an extension but the checking counter staff said the rooms are fully booked. I met the duty manager to hear I have to leave the hotel. After my repeated request he agreed to extend my stay one more night with hotel's regular rate, which is almost two times more expensive than the corporate rate my company has with the hotel. I have to agree and pay extra. The duty nanager' attitude to me was so arrogant which I've never experienced in the last 43 years of my trip.

Dear yckim2021, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Salem Front Office Manager

Very bad! Terrible housekeeping!

Classificação TripAdvisor 1.0/5

Ani16039 Couples - Avaliação certificada TripAdvisor

At the first nights, they didn't have a kingsize bed and balcony (although we paid extra for it!). We had to switch rooms 3 times!!! Then the housekeeping was terrible. There was dust and hairs everywhere. We said it time after time that they should clean properly. They didn't do it! The phone wasnt working correctly, the refrigerator smelled bad, the floor had spots and stains and there were not enough towels and soap! If we asked the reception, they would bring towels or soap in 30 minutes to our room. That is too long! The housekeeping should properly clean and vacuum and fill soap and put enough towels! Overall a very bad experience, the name is great but never again. Don't book here

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future since you are planning to extend your stay with us which's a pleasure. Sincerely, Mohamed Salem Front Office Manager

Frustrating and disappointing experience

Classificação TripAdvisor 1.0/5

janie_hr Avaliação certificada TripAdvisor

Stayed for 6 nights Pros: 1. Metro is in front of the hotel. 2. Room is spacious and nice view Cons: 1. Breakfast was limited if you're non-vegetarian. This is disappointing, I decided to book this hotel because many reviews said breakfast was great. 2. Guest services and housekeeping need to improve. It was so hard to get something you requested. - There was no slippers in my room. I had to request it and they didn't provide after 2-3 hours until I called them again. They came a few hours later after my 2nd call. That was 4-6 hours to get my slippers!!! - Same experience when I requested a bottle of water. Took half day and 2 calls to get it. - Housekeeping didn't provide amenities e.g. cutton buds, shower cap during my stay. It was only my first day I got those amenities. 3. Wifi was very poor. I tested with speedtest.net, the speed was around 1-2 mbps during my entire stay. 4. Check in and check out process were terrible. The queue was so long. They had a priority counter but no one was there. This was not my expectation as an Accor Platinum member. 5. The most frustrating and disappointing thing is my Accor reward points haven't been posted to my account until now. Never have any issue with my reward points staying at other Accor hotels EXCEPT this one. I've emailed the hotel regarding my missing points, no one replies at all. It is obviously this hotel is reluctant to provide services and benefits to Accor members. 6. Same for my deposit, haven't received the refund although I have emailed them along with my missing points issues. All in all, this is the most disappointing experience from Accors hotel. I will never come back.

Dear Janie_hr, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future since you are planning to extend your stay with us which's a pleasure. Sincerely, Mohamed Salem Front Office Manager

Everything is Perfect

Classificação TripAdvisor 5.0/5

748emel Negócios - Avaliação certificada TripAdvisor

As always, everything is perfect and everyone is helping, the front desk team especially Mr.Mostafa and all the staff of the front desk making sure that everything is in order to make my stay comfortable,Mr. Okon and all the concierge team always make sure that anything needed to be sorted out Once again, all the staff and each member in the hotel is making sure to make the stay feel at home I am looking forward for my next visit Thanks for everyone in the hotel for making my stays always comfortable

Dear 748emel Thank you for your kind words. I am very proud of all of our staff members, who take it upon themselves day in and day out, to provide that quality customer service that our guests Deserve and expect. I appreciate that you would take the time to let other travelers know that We are determined continue to provide the type of service that you have noted Our commitment is to provide a quality experience to every guest, every time. Best regards, Reham Mohamed Duty Manager

good

Classificação TripAdvisor 3.0/5

abedrabom Negócios - Avaliação certificada TripAdvisor

good and nice hotel, very close to emirate mall and shopping mall, price not acceptable , tax for emirate maybe the reason, i will book again next year for me and my friends , i already inform my friends about the hotel

Dear Abedrabom We would like to thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were to your expectations. Your words of praise have been shared with our team, as we are constantly seeking out all possible ways to maintain and continually improve on how to deliver optimum satisfaction. It has been a real pleasure to look after you and we most certainly look forward to welcoming you back soon. Sincerely, Paras Bhasin Asst. Front Office Manager

Em parceria com o TripAdvisor

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