ibis Jaipur City Centre 3 stars

Customer review rating (ALL Rating) 3.8/5 1,204 reviews

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ibis Jaipur City Centre - Image 1
ibis Jaipur City Centre - Image 2
ibis Jaipur City Centre - Image 3
ibis Jaipur City Centre - Image 4
Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road, 302006 JAIPUR, India

Description

Hotel extras

  • Prime location in the city centre, next to Civil Lines Metro Station & key business hubs

  • 10 minutes from Jaipur Railway Station and 25 minutes from Jaipur International Airport

  • Flexible breakfast served daily from 4:00 AM to 12:00 Noon

  • Close to C Scheme, Jaipur Exhibition Convention Centre, shopping district, & major attractions

  • Relax with a rooftop outdoor pool, spa, and modern wellness facilities

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

STANDARD TWIN ROOM

Photo out of - STANDARD TWIN ROOM

Our well-designed, modern Twin Rooms feature the signature Sweet Bed for exceptional sleep comfort, high-speed Wi-Fi, an OTT-enabled TV, an in-room safe, tea and coffee-making facilities, and eco-friendly bathroom amenities..

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Twin bed(s)
  • Accessible room
See availabilities

Stay in our Family Room with a queen bed and enjoy 2 complimentary pints of beers, 30% off food and soft beverages and 20% off spa services.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Stay on a higher floor and enjoy 2 complimentary pints of beer per day, 30% off food and beverages, flexible check-in (from 10:00 AM) or check-out (until 4:00 PM), and 20% discount on laundry items per day (Benefits are non-cumulative)

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Stay on a higher floor and enjoy 2 complimentary pints of beer per day, 30% off food and beverages, flexible check-in (from 10:00 AM) or check-out (until 4:00 PM), and 20% discount on laundry items per day (Benefits are non-cumulative)

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Jaipur City Centre

Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road
302006 JAIPUR
India

GPS:26.90788, 75.77991

Telephone
Fax +91 141 475 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 137 rooms
  • One room for people with reduced mobility
  • 22 connecting rooms
  • 123 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Currency exchange

  • Currency exchange

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Business

2 Meeting rooms

Family

Services for children

  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Foosball

Well-being

Swimming Pool

  • Outside
  • On site

Sports and leisure

Football

  • Nearby

Badminton court

  • Nearby

Basketball court

  • Nearby

Dart board

  • Nearby

Volleyball

  • Nearby

Gym

  • Nearby

Table tennis

  • Nearby

Dart board

  • On site

Badminton court

  • On site

Table tennis

  • On site

Basketball court

  • On site

Gym

  • On site

Volleyball

  • On site

Football

  • On site
  • On site
  • Outdoor parking
  • Private

SPICE IT

Other informations

Services

  • Air conditioning
  • Pet allowed
  • Booster Seats available (for Baby)
  • Terrace

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Guests can enjoy the on-site multi-cuisine restaurant, Spice it, and unwind over a drink and a selection of quirky bar bites at Spice it Bar. The restaurant serves continental, Indian, and authentic regional dishes.

Our outdoor swimming pool is ideal for fitness, fun, and relaxation, and features a comfortable lounging area.

The wellness and beauty destination located at 1st floor in the hotel, Meghavi Wellness spa offers a wide array of massages that one can enjoy and relax to. The spa offers Ayurveda, Thai, and Swedish spa treatments along with facials.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,204 reviews

Customer review rating 3.5/5

Roshin M. G. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Manveer S. Business - Confirmed reviews ALL

Khamma Ghani! Thank you so much for your generous rating and for taking the time to share your experience at Ibis Jaipur City Centre. We’re truly delighted to know that you had a pleasant stay with us. it was our absolute pleasure to have hosted you. We hope to welcome you back for another memorable visit in the near future! Warm regards, Pankaj Jha General Manager

Customer review rating 3.5/5

Deepak K. Business - Confirmed reviews ALL

Khamma Ghani Thank you for sharing your feedback. We appreciate your observation regarding the breakfast buffet spread and sincerely regret that the variety did not meet your expectations. We understand that guests look forward to a diverse breakfast selection, and we have shared your feedback with our Food & Beverage team for review. We will continue to explore opportunities to enhance the variety and overall breakfast experience. We value your feedback and hope to provide you with a more satisfying experience on your next visit. Warm regards, Pankaj Jha General Manager

Customer review rating 0.5/5

Rahul B. Families - Confirmed reviews ALL

Khamma Ghani Thank you for sharing your feedback. We sincerely regret that your experience at ibis Jaipur City Centre was disappointing and fell short of your expectations. Please accept our apologies for the considerable delay in your check-in despite the scheduled check-in time of 2:00 PM. We understand how frustrating it must have been to wait for your room and regret the inconvenience caused. We are equally concerned about the electricity interruption in your room. We understand that uninterrupted power supply is a basic expectation, and we apologise for the discomfort this caused. Your feedback has been shared with our Engineering team for review. We also acknowledge your concerns regarding the twin beds being placed together. We understand that this arrangement affected your sleeping comfort, and we regret that it did not provide the experience you expected. Your comments have been shared with the concerned departments for review and appropriate corrective attention. We sincerely apologise for the inconvenience caused and appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to restore your confidence in our hospitality. Warm regards, Pankaj Jha General Manager

Customer review rating 2.0/5

Abhishek C. Business - Confirmed reviews ALL

Khamma Ghani, Greetings from Ibis Jaipur City Centre! Please allow me to express my sincerest apologies for the shortfalls that you have encountered and for not being able to provide you the experience as per your expectations. In order to serve you better next time. We would love to see you returning to the hotel and give us an opportunity to make necessary amends. Kind Regards, Pankaj Jha General Manager

Khamma Ghani! Thank you so much for your generous rating and for taking the time to share your experience at Ibis Jaipur City Centre. We’re truly delighted to know that you had a pleasant stay with us. it was our absolute pleasure to have hosted you. We hope to welcome you back for another memorable visit in the near future! Warm regards, Pankaj Jha General Manager

Customer review rating 3.5/5

Deepak K. Business - Confirmed reviews ALL

Not bad but missing the real vibe if ibis

Khamma Ghani Thank you for sharing your feedback. We appreciate your observation regarding the breakfast buffet spread and sincerely regret that the variety did not meet your expectations. We understand that guests look forward to a diverse breakfast selection, and we have shared your feedback with our Food & Beverage team for review. We will continue to explore opportunities to enhance the variety and overall breakfast experience. We value your feedback and hope to provide you with a more satisfying experience on your next visit. Warm regards, Pankaj Jha General Manager

Customer review rating 0.5/5

Rahul B. Families - Confirmed reviews ALL

My experience at ibis Jaipur was extremely disappointing. The service was among the worst I have experienced at a hotel. The official check-in time was 2:00 PM, yet I was not checked in until approximately two hours later. Making guests wait that long beyond the stated check-in time is unacceptable and reflects very poor service. To make matters worse, the electricity in our room went off for approximately an hour. What made this even more frustrating was that it appeared to affect only our room, while the rest of the property continued to have power. The room setup was equally disappointing. We were given two separate twin beds pushed together to imitate a double bed. There is absolutely no logic in this arrangement when the beds are not secured properly. They slide apart whenever someone tries to sit in the middle, creating a gap and a genuine risk of falling. Instead of providing a comfortable sleeping arrangement, this design made the bed inconvenient and potentially unsafe. Between the delayed check-in, the prolonged power outage and the poorly arranged beds, the entire stay fell well below expectations. I would not recommend ibis Jaipur to anyone expecting reliable service, basic room comfort and a hassle-free hotel experience. These are fundamental expectations, not luxuries, and the hotel failed to deliver on them.

Khamma Ghani Thank you for sharing your feedback. We sincerely regret that your experience at ibis Jaipur City Centre was disappointing and fell short of your expectations. Please accept our apologies for the considerable delay in your check-in despite the scheduled check-in time of 2:00 PM. We understand how frustrating it must have been to wait for your room and regret the inconvenience caused. We are equally concerned about the electricity interruption in your room. We understand that uninterrupted power supply is a basic expectation, and we apologise for the discomfort this caused. Your feedback has been shared with our Engineering team for review. We also acknowledge your concerns regarding the twin beds being placed together. We understand that this arrangement affected your sleeping comfort, and we regret that it did not provide the experience you expected. Your comments have been shared with the concerned departments for review and appropriate corrective attention. We sincerely apologise for the inconvenience caused and appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to restore your confidence in our hospitality. Warm regards, Pankaj Jha General Manager

Customer review rating 2.0/5

Abhishek C. Business - Confirmed reviews ALL

Responses right from check-in to checkout was below standards.

Khamma Ghani, Greetings from Ibis Jaipur City Centre! Please allow me to express my sincerest apologies for the shortfalls that you have encountered and for not being able to provide you the experience as per your expectations. In order to serve you better next time. We would love to see you returning to the hotel and give us an opportunity to make necessary amends. Kind Regards, Pankaj Jha General Manager

Customer review rating 2.0/5

Pritipal M. Families - Confirmed reviews ALL

Twin beds were uncomfortable, Housekeeping unsatisfactory, After telling Housekeeping department to make the room before leaving for sightseeing and after coming back in the evening both the rooms were not done. Dinning experience was also not upto the mark, Breakfast was very ordinary as per accor standards.

Khamma Ghani Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations. Please accept our apologies for the discomfort caused by the twin-bed arrangement and, particularly, the housekeeping lapse. We understand how disappointing it must have been to return from sightseeing and find that neither of the two rooms had been serviced despite your prior request. This is certainly not the level of service we aim to provide, and your feedback has been shared with our Housekeeping team for review. We also regret that your dining experience and breakfast selection were not up to the standards you expected from Accor. Your comments have been shared with our Food & Beverage team to review the breakfast variety, quality, and overall dining experience. We value your feedback and take these concerns seriously, as they highlight areas where we need to improve consistency and guest satisfaction. We sincerely apologise for the inconvenience and hope to have another opportunity to provide you with a much-improved experience. Warm regards, Pankaj Jha General Manager

Customer review rating 5.0/5

Bharati K. Families - Confirmed reviews ALL

I had a comfortable overnight stay at ibis Jaipur while on a self-drive road trip to Jaisalmer with my two boys, aged 13 and 10. I chose to halt here for a good night's rest before continuing our drive to Jodhpur the next morning. We had a lovely stay, with a comfortable and cosy room that helped us recharge for the journey ahead. The reception staff were highly professional, courteous, and caring, making us feel welcome. Thank you to the team for a pleasant and comfortable stay! Would happily recommend it for a convenient overnight halt during a road trip. 😊

Khamma Ghani Thank you for sharing your wonderful feedback. We are delighted to know that you and your sons had a comfortable and relaxing overnight stay at ibis Jaipur City Centre during your road trip. It is pleasing to hear that our cosy rooms helped you recharge for the journey ahead and that our reception team made you feel welcome through their professionalism, courtesy, and care. Your recommendation means a great deal to us, and we are grateful that you chose our hotel for your stopover. We will be happy to welcome you and your family again whenever your travels bring you to Jaipur. Wishing you and your family many more happy and memorable journeys! Pankaj Jha General Manager

Customer review rating 1.5/5

Sarthak J. Couples - Confirmed reviews ALL

The first room had too many issues including broken shower handle and dysfunctional hair dryer. The second room had a clogged drain. Breakfast too was disappointing

Khamma Ghani, Greetings from Ibis Jaipur City Centre! Please allow me to express my sincerest apologies for the shortfalls that you have encountered and for not being able to provide you the experience as per your expectations. In order to serve you better next time. We would love to see you returning to the hotel and give us an opportunity to make necessary amends. Kind Regards, Pankaj Jha General Manager

Customer review rating 0.5/5

Megha G. Business - Confirmed reviews ALL

Small rooms, never offered accor plus privileges, disappointed

Khamma Ghani, Greetings from Ibis Jaipur City Centre! Please allow me to express my sincerest apologies for the shortfalls that you have encountered and for not being able to provide you the experience as per your expectations. In order to serve you better next time. We would love to see you returning to the hotel and give us an opportunity to make necessary amends. Kind Regards, Pankaj Jha General Manager

Customer review rating 0.5/5

Shavarsh G. Friends - Confirmed reviews ALL

there was a rat in the ac vent all night making sounds and i saw its tale! Very dirty ac vents and disgusting room.

Khamma Ghani Thank you for sharing your feedback.Please accept our sincere apologies for the distressing experience you had during your stay. We are deeply concerned to learn about the sounds coming from the AC vent and your observation of what appeared to be a rat, as well as your concerns regarding the cleanliness of the room. This is certainly not the experience we want our guests to have. We understand how uncomfortable and unsettling this must have been, and we regret the inconvenience caused. Your feedback has been taken seriously and will be brought to the attention of our Housekeeping and Engineering teams for an immediate inspection and necessary corrective action. We sincerely regret that we fell short of your expectations and appreciate you bringing this matter to our attention. Warm regards, Pankaj Jha General Manager

Customer review rating 0.5/5

Abhinav J. Families - Confirmed reviews ALL

Room was too compact . For 2 adults, the bed was too small.i have a 4 year kid . I have to sleep on sofa. Washroom was even more compact. It was a very difficult stay. I didn't liked the morning breakfast service. Staff was too less and we have to ask rather staff asking if we require anything.

Khamma Ghani Thank you for sharing your feedback. We sincerely regret that your stay was uncomfortable, particularly due to the compact room and bathroom, limited sleeping space for your family, and your experience with our breakfast service. We understand how important comfortable sleeping arrangements are when travelling with a child, and we are sorry that the room layout did not meet your family's needs. We also regret that our breakfast team did not provide the attentive and proactive service you expected. Your feedback has been shared with the concerned teams to review staffing, service attentiveness, and ways to improve the overall guest experience. We truly value your feedback and apologize for the inconvenience caused. We hope to have another opportunity to provide you with a more comfortable and satisfying stay. Warm regards, Pankaj Jha General Manager

Customer review rating 3.5/5

Vidyasagar B. Families - Confirmed reviews ALL

Hotel looks clean but the interiors are all looks outdated sockets, bathroom vanity and doesn't look fresh.. So. Overall it's comfortable but not upto Ibis level... Needs lot of refurbishment for fresh feel.

Khamma Ghani Thank you for sharing your feedback. We are pleased to know that you found the hotel clean and your stay comfortable. However, we sincerely regret that the dated interiors, electrical sockets, and bathroom vanity did not meet your expectations. Your observations regarding the need for refurbishment and a fresher look are valuable to us. We have taken note of your concerns and will share them with the concerned team for review as we continue working to enhance our facilities and guest experience. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience. Warm regards, Pankaj Jha General Manager

Customer review rating 5.0/5

Ranjeet K. Friends - Confirmed reviews ALL

Had a wonderful stay! The staff were friendly, the service was excellent, and the overall experience was very pleasant. Thank you for your great hospitality. Highly recommended!

Khamma Ghani! Thank you so much for your generous rating and for taking the time to share your experience at Ibis Jaipur City Centre. We’re truly delighted to know that you had a pleasant stay with us. it was our absolute pleasure to have hosted you. We hope to welcome you back for another memorable visit in the near future! Warm regards, Pankaj Jha General Manager

Customer review rating 4.0/5

Kamal G. Couples - Confirmed reviews ALL

The hotel is well located, and the rooms are spacious. However, the room maintenance needs improvement. There were rust marks in the toilet and washroom, yellow stains on the washbasin, and dust on the bedside lamp. Some basic amenities were also missing. The breakfast offered a good variety of choices. I took a latte from the coffee machine, but it was not up to the mark, possibly due to an issue with the coffee dispensing system. I brought this to the attention of a staff member, whose name I unfortunately could not note as his name tag was missing. He listened patiently and brought me a freshly prepared, nice hot latte. His polite and helpful response was truly commendable and much appreciated. Overall, the staff were polite and the breakfast experience was good. With better room maintenance, attention to cleanliness, and a little more attention to detail, the hotel could offer a much better guest experience.

Khamma Ghani Thank you for sharing your detailed feedback following your stay at ibis Jaipur. We are pleased to know that you appreciated our convenient location, breakfast variety, and the courteous service provided by our team. We are especially glad that our team member responded patiently to your concern regarding the coffee machine and ensured you received a freshly prepared latte. Your appreciation will be shared with the concerned team, and we will also look into the missing name tag to reinforce our service standards. However, we sincerely apologize for the shortcomings in room maintenance and cleanliness, including the rust marks, stains on the washbasin, dust on the bedside lamp, and missing amenities. These are not the standards we aim to deliver, and your feedback has been shared with our Housekeeping and Engineering Teams for review and appropriate action. Thank you for acknowledging both the positives and the areas where we need to improve. Your feedback is valuable in helping us enhance our guest experience, and we hope to have the opportunity to welcome you back for a more satisfying stay. Warm regards, Pankaj Jha General Manager

Customer review rating 4.0/5

Vishal W. Couples - Confirmed reviews ALL

The hotel is well located close to metro station and has good breakfast options. We tried the dinner buffet and it was decent too. We expected the room size to be small and it was fine for us since we were only coming to room to sleep. The room could have been cleaned properly under the bed specially.

Khamma Ghani Thank you for sharing your feedback following your stay at ibis Jaipur. We are pleased to know that you appreciated our convenient location near the metro station, the variety of breakfast options, and your experience with the dinner buffet. We are also glad that the room suited your needs. However, we sincerely apologize that the cleaning beneath the bed did not meet your expectations. Cleanliness in every area of the room is important, and your feedback has been shared with our Housekeeping Team to reinforce attention to detail during room cleaning. Thank you for your valuable feedback. We look forward to welcoming you back for an even better stay. Warm regards, Pankaj Jha General Manager

Customer review rating 1.5/5

Marghoob H. Families - Confirmed reviews ALL

Property is nice. But service is very poor.

Khamma Ghani Thank you for sharing your feedback with us. We are glad to know that you liked our property; however, we sincerely regret that our service did not meet your expectations. Providing warm, attentive, and efficient service is an important part of the guest experience we strive to deliver. We apologize for the shortcomings you encountered. Your feedback has been noted and will be shared with the concerned teams to identify areas for improvement and enhance our service standards. We value your feedback and hope to have another opportunity to provide you with a much better experience at ibis Jaipur. Warm regards, Pankaj Jha General Manager

Customer review rating 3.5/5

Akshay M. Families - Confirmed reviews ALL

While the experience was decent, a few things took us a little surprised: 1. the bathroom was really small and due to the materials used, it made a lot of noise whenever someone used it 2. The room is small for a family of 3 people, I feel there should be some rooms which are a little bigger for a family 3. Most importantly the food needs serious attention. Food was seriously not good and a lot of items need better attention

Khamma Ghani Thank you for sharing your detailed feedback with us. We appreciate your positive remarks about your overall experience, while sincerely regretting that certain aspects of your stay did not meet your expectations. We understand your concerns regarding the compact bathroom and the noise caused by its materials, as well as the limited room space for a family of three. While our rooms follow the compact design concept of ibis, we recognize the importance of comfort and convenience for families travelling together. We are particularly sorry to learn that the food quality fell significantly short of your expectations. Your feedback has been shared with our Food & Beverage team and senior management for a thorough review of food quality, preparation, and menu standards. Your comments are valuable in helping us identify areas for improvement. We hope to have another opportunity to welcome you back and provide you with a more comfortable and satisfying experience. Warm regards, Pankaj Jha General Manager

Customer review rating 0.5/5

Deependrasingh H. Business - Confirmed reviews ALL

check in delayed at 12 am in the morning even though we had conformed booking through our corporate portal

Khamma Ghani We sincerely apologize for the delay you experienced during check-in, especially after arriving at midnight with a confirmed reservation through your corporate portal. We understand how frustrating and inconvenient this must have been after a long journey. A confirmed reservation should provide guests with a smooth and hassle-free arrival experience, and we regret that we fell short of your expectations on this occasion. Your feedback has been shared with our Front Office team to review the circumstances and improve coordination with corporate booking channels. Thank you for bringing this matter to our attention. We value your feedback and hope to provide you with a much smoother experience on your next visit to ibis Jaipur. Warm regards, Pankaj Jha General Manager

Customer review rating 4.0/5

N V. S. K. Friends - Confirmed reviews ALL

Good . Regular IBIS experience. Check in took some time...as no one at priority check in counter . Check-out also confused. As receptionist did not know and need to call someone to check if payment is clear. Otherwise ok

Khamma Ghani Thank you for sharing your feedback with us. We are glad to know that your overall stay was in line with your expectations of ibis. However, we sincerely apologize for the delays at check-in due to the unavailability of staff at the priority check-in counter, as well as the confusion during check-out regarding the payment status. We understand that these situations can cause unnecessary inconvenience, and we regret that the process was not as smooth and efficient as it should have been. Your feedback has been shared with our Front Office team to improve staff coordination, payment verification, and service efficiency at both check-in and check-out. Thank you for your valuable feedback and for choosing ibis Jaipur. We look forward to welcoming you back for a smoother and more seamless experience. Warm regards, Pankaj Jha General Manager

Customer review rating 4.0/5

Girjesh K. Families - Confirmed reviews ALL

The bed was shorter than expected, and the housekeeping facilities were average. Overall, the experience was satisfactory, but there is room for improvement in comfort and cleanliness.

Khamma Ghani Thank you for sharing your feedback with us. We are glad to know that your overall experience was satisfactory, though we regret that certain aspects of your stay did not fully meet your expectations. We sincerely apologize for the discomfort caused by the bed size and for the shortcomings in our housekeeping services. Your comments have been shared with the concerned teams to review and improve room comfort, cleanliness, and overall service standards. We value your feedback and hope to have the opportunity to welcome you back to ibis Jaipur for a more comfortable and pleasant stay. Warm regards, Pankaj Jha General Manager

Customer review rating 3.0/5

Bhumika J. Couples - Confirmed reviews ALL

My husband fell ill and asked if hotel has thermometer or help us get a thermometer but they said no. Also during the whole stay every time we ordered food we were asked to settle the bill at that time inspite of us requesting to charge on room bill which we can settle at the end.

Khamma Ghani Thank you for sharing your feedback with us. We sincerely regret that we were unable to provide the level of assistance and convenience you expected during your stay. We are particularly sorry to learn that we could not assist you with arranging a thermometer when your husband was unwell. We understand how concerning such a situation can be, and our team should always strive to guide guests towards appropriate assistance. We also apologize for the inconvenience caused by being asked to settle food bills each time, despite your request to have the charges posted to your room. We understand that this may have disrupted the convenience of your stay, and we regret that your preference was not adequately addressed. Your feedback has been shared with the concerned teams to review our guest assistance and billing procedures. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a smoother and more comfortable experience in the future. Warm regards, Pankaj Jha General Manager

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