Novotel Edinburgh Park

Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.5/5 1,967 reviews

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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE: EH11 4DG, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

  • LOTHIAN BUSES:  24 EDINBURGH PARK

  • By plane

    EDINBURGH INTL At 4.5km / 2.8 miles

  • By train

    EDINBURGH PARK At 0.5km / 0.31 miles

GPS:55.92657, -3.310871

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Restaurant

In-house restaurant serving local and international cuisine

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,967 reviews

TripAdvisor Rating  4.0/5  3,366 reviews

Certificate of excellence 2022

Very rude behaviour from Irma (restaurant manager for breakfast)

TripAdvisor rating 2.0/5

NChak87 Families - TripAdvisor review

I was not surprised to see there have been other complaints about this restaurant manager. As I am with family and my wife on my first holiday with them the trip has been lovely up until this poor behaviour from the breakfast restaurant manager. I was getting coffee after having finished my breakfast and she stopped me, insisted on making her point that she had to check me in. I explained I had finished breakfast and there was no one to do this when I arrived. She insisted I should have spoken to the reception (when there was no instructions anywhere to do this). I am a doctor and deal with difficult people and their needs all the time. She was rude and overly authoritative in her manner, her tone and lack of empathy. I don't think she is qualified for her role. I sincerely hope she is taught to improve her attitude to customers as it leaves a bad taste and impression. The staff are otherwise professional and the hotel is nice. Thanks.

Careful: a swimming may not be enough…

TripAdvisor rating 4.0/5

Grego78000 Families - TripAdvisor review

Good hotel but several things to improve: not even one small bottle of water in the room, restaurant not in service for diner (and limited option around), no coffee machine (Nespresso), only 2 plugs to charge your phone(s), laptop, watch… in 2022. Really? Quite ridiculous. Meanwhile staff is patient and remains attentive to customer needs. Location is close to tramway to city centre.

Rab R

TripAdvisor rating 5.0/5

RHR41 Couples - TripAdvisor review

Room was very clean and well layer out, breakfast excellent, staff were helpfull , me my partner and 2 kids had a great stay with kids enjoying the swimming pool tram and train line right on door step as well was a bonus . Would recomed this hotel 100% will be back .

Great

TripAdvisor rating 5.0/5

Emma G Families - TripAdvisor review

We had a fantastic stay at the hotel as a family. The room was laid out for us coming the sofa bed . The room was spotless clean. The hotel was perfect for us the the tram right outside the door 5 minute walk took us straight to the city centre which was fantastic. The breakfast was lovely and even better that two paying adults and kids eat free. It set us up for the day of sightseeing . The pool and sauna facilities were amazing at the end of a busy day walking to come back and chill . Can’t wait to come back

Dear Emma, I would like to thank you on behalf of everyone in the team for taking the time to leave us this fantastic review. We are happy to hear that everything went absolutely perfectly during your stay and we are hoping that you come back soon for another wonderful stay. Sincerely, Daniela Front Office Manager

Family Visit to Novotel at Edinburgh Park, Edinburgh Scotland

TripAdvisor rating 5.0/5

Anisa-Zaman Friends getaway - TripAdvisor review

I stayed overnight at the hotel with my friend and our young daughters. The hotel staff were amazing from the moment we walked through the doors. We stayed in one of the suites which was absolutely stunning, the space was so well laid out and included a balcony which in the summer weather was beautiful to walk up and down in, to enjoy our morning coffee and evening drinks. The facilities at the hotel were second to none, the swimming pool and health suite was fun for all to enjoy and the gym which I used over the two days had everything I needed and more. Wifi connection was great and the kids and I got connection everywhere in the hotel. The children enjoyed their own personal games and sitting area, great set up for young and teenage kids. The breakfast was very fun, it had a huge range of options and as I am vegetarian, the staff catered to my dietary needs and made additional breakfast items at request. I would highly recommend this stay for both business and leisure and a great place to unwind, relax and only a train/tram journey away from the Centre of Edinburgh. Manira

Dear Manira, thank you once again for reposting your kind feedback for us here on TripAdvisor, it does mean so much for everyone in the team. Like I said to you by e-mail, we are over the moon to know that the whole party enjoyed themselves while in the hotel and that we managed to restore your faith in Accor and in Novotel Edinburgh Park. We have now gained a new raving fan of this hotel and that makes us very happy, as we know we will be the setting of very special family moments to come. Thank you for this review and we are looking forward to welcoming you back in November! Sincerely, Daniela Front Office Manager

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Other web-users rate our hotel

  • 1,368 reviews 8.9/10 Location
  • 1,750 reviews 7.6/10 Room
  • 1,907 reviews 9/10 Service
  • 21 reviews 8.1/10 WiFi
  • 945 reviews 8/10 Cleanliness
  • 841 reviews 7.9/10 Breakfast
  • 732 reviews 6/10 Comfort
  • 667 reviews 8.2/10 Pool

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