Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 405 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Start your day with our breakfast buffet featuring Indonesian, Asian, and Western favorites. Our à la carte menu also offers a variety of global dishes, served in a warm and comfortable setting for a delightful dining experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  405 reviews

Customer review rating 4.0/5

Suci Y. Business - Confirmed reviews ALL

I trust Accor group hotels, and will be my first choice to stay when i travel to other side of the world.

Dear Ms. Suci, Thank you for sharing your feedback and for choosing Novotel Balikpapan. We are delighted to know that you enjoyed our location, friendly team, and the convenience of booking through the ALL App. Your trust in Accor hotels and your loyalty as an ALL member mean a lot to us. We also appreciate your recognition of our sustainability efforts and are pleased that our refill water station initiative contributed positively to your stay. Thank you once again for your kind words and support. We look forward to welcoming you back to Novotel Balikpapan on your next visit. Sincerely, Anom Purboyanto General Manager

Customer review rating 4.0/5

Jordan A. A. Solo - Confirmed reviews ALL

I stay at room 705 and I got the shower lever didnt work as expected. But luckily the hotel got technicians to fix the problem fast. In my opinion this hotel needs to renovate their room especially their bathroom that looks old. But other than this, I enjoyed my staycation. Room was comfy, food was great, breakfast is on point, service is awesome.This is my third time to come here, a little improvement on details like that would be appreciated.

Dear Mr. Jordan, Thank you for staying with us again and for sharing your feedback. We are pleased to know that you enjoyed the comfortable room, great food, breakfast, and the service from our team. It is always a pleasure to welcome you back, and we truly appreciate your loyalty to Novotel Balikpapan. We apologize for the inconvenience caused by the shower issue and for the cleanliness oversight after the repair was completed. Thank you for bringing this to our attention. Your feedback has been shared with the relevant teams for review and improvement. We also appreciate your kind comments about the ALL App and loyalty program. Thank you once again for your valuable feedback. We look forward to welcoming you back on your next visit. Sincerely, Anom Purboyanto General Manager

Customer review rating 4.5/5

Mark D. H. Business - Confirmed reviews ALL

Comfortable rooms and friendly helpful staff

Dear Mr. Mark D. H., Thank you for choosing Novotel Balikpapan and for sharing your feedback with us. We are pleased to know that you enjoyed a comfortable stay and appreciated our friendly and helpful team. It is also encouraging to hear that you were satisfied with the breakfast selection, WiFi, and the arrival and departure experience. We appreciate your valuable feedback regarding the accommodation and cleanliness. Guest insights such as yours help us identify areas where we can continue to improve and enhance the overall guest experience. Thank you for your recommendation and for your loyalty as an ALL Accor Gold member. We look forward to welcoming you back to Novotel Balikpapan during your next visit. Warm regards, Anom Purboyanto General Manager

Customer review rating 5.0/5

Andi A. I. Couples - Confirmed reviews ALL

Breakfasts in here is nice with various menu

Dear Mr. Andi A. I., Thank you for choosing Novotel Balikpapan and for sharing your wonderful feedback. We are delighted to know that you had a perfect and awesome stay with us. It is especially rewarding to hear that you enjoyed our breakfast selection and the variety of menu options available. We are also pleased that our accommodation, cleanliness, pool facilities, and sustainability initiatives contributed positively to your overall experience. Thank you as well for your encouragement to continue improving. Your kind words and recommendation are truly appreciated and serve as motivation for our team to maintain the quality of service we provide. We look forward to welcoming you back for another memorable stay at Novotel Balikpapan. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.5/5

Redithya E. F. Couples - Confirmed reviews ALL

nice food, nice people

Dear Mr. Redithya E. F., Thank you for choosing Novotel Balikpapan and for taking the time to share your feedback. We are delighted to know that you enjoyed your stay and appreciated the cleanliness of our hotel, as well as the food and hospitality provided by our team. Your kind comments are truly encouraging and mean a great deal to us. We are also pleased to learn that our check-out experience and WiFi services met your expectations. Your feedback motivates us to continue delivering comfortable and enjoyable stays for all our guests. We look forward to welcoming you back to Novotel Balikpapan for another pleasant visit in the future. Warm regards, Anom Purboyanto General Manager

Other web-users rate our hotel

  • 107 reviews 9.1/10 Location
  • 282 reviews 7.8/10 Room
  • 287 reviews 8.7/10 Service
  • 7 reviews 8.8/10 WiFi
  • 172 reviews 8/10 Cleanliness
  • 119 reviews 8.1/10 Breakfast
  • 6 reviews 5/10 Beach

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