Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 370 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Start your day with our breakfast buffet featuring Indonesian, Asian, and Western favorites. Our à la carte menu also offers a variety of global dishes, served in a warm and comfortable setting for a delightful dining experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  370 reviews

Customer review rating 2.0/5

Febri R. C. Business - Confirmed reviews ALL

My overall experience for my stay at Novotel Balikpapan was not as good as my previous trip. Herewith the following reason: 1. The breakfast food didn’t taste very good, the dishes weren’t complete, and some of it seemed stale. For example, the fried rice was watery and tasted stale, the yellow rice set wasn’t complete, and the coconut rice wasn’t complete either. The egg station wasn’t always available when needed. In short, the restaurant’s breakfast service definitely needs improvement. 2. Citing “environmental friendliness” as the reason, bathroom amenities were not provided from the very first day, and the selection was limited. In my opinion, this is inappropriate. 3. The Hallway is dimly lit and feels creepy. 4. There are a lot of mosquitoes when spending time in the semi-outdoor area next to the restaurant.

Dear Mr. Febri R. C., Thank you for sharing your feedback regarding your recent stay at Novotel Balikpapan. I sincerely apologize that your experience did not meet expectations. We regret the issues you faced with breakfast quality, room amenities, maintenance, and overall service. Your comments have been shared with the respective teams for immediate improvement. We also take note of your concerns regarding sustainability practices and the lack of recognition as an ALL member, which we will address internally. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience. Warm regards, Anom Purboyanto General Manager

Customer review rating 2.5/5

Oscar B. Families - Confirmed reviews ALL

Aircon in the room is not cold.

Dear Mr. Oscar B., Thank you for sharing your feedback following your recent stay at Novotel Balikpapan. Please accept our sincere apologies for the inconvenience caused by the air conditioning in your room. This has been addressed with our Engineering team for immediate follow-up. We also regret that the breakfast selection and WiFi speed did not meet your expectations, and we are reviewing these areas for improvement. As a valued ALL Platinum member, your experience is very important to us, and we are sorry we did not meet your expectations on this occasion. We hope to have the opportunity to welcome you back and provide you with a better stay in the future. Warm regards, ANom Purboyanto General Manager

Customer review rating 5.0/5

P. P. Business - Confirmed reviews ALL

Good service

Dear Bapak P., Terima kasih atas ulasan yang sangat positif yang telah Anda bagikan. Kami senang mengetahui bahwa Anda menikmati pengalaman menginap yang nyaman serta pelayanan yang baik dari tim kami. Kebersihan hotel yang Anda rasakan juga menjadi hal yang sangat kami apresiasi. Terima kasih atas kepercayaan dan rekomendasi yang Anda berikan. Kami berharap dapat kembali menyambut Anda di kesempatan berikutnya. Hormat kami, Anom Purboyanto General Manager

Customer review rating 4.5/5

Febrianto G. Business - Confirmed reviews ALL

Situated in the hearth of Balikpapan , nearby klandasan food heaven

Dear Mr. G., Thank you very much for sharing your wonderful feedback following your recent stay at Novotel Balikpapan. We are delighted to hear that you enjoyed our strategic location and the ambiance of the hotel, especially with easy access to the Klandasan culinary area. It’s also great to know that your booking experience through the Accor ALL App was smooth and convenient. Your kind words about our team truly mean a lot to us. We will be sure to share your special mention with Jeremiah—he will be thrilled to know he made a positive impact on your stay. We are also pleased that you appreciated our sustainability initiatives and felt well recognized as an ALL Silver member. Providing a consistent and comfortable experience for our guests, especially business travelers, is always our priority. We do regret that you didn’t have the opportunity to enjoy the welcome drink, and we hope to offer you the full experience on your next visit. Thank you once again for your recommendation. We look forward to welcoming you back soon for another enjoyable stay. Sincerely, Anom Purboyanto General Manager

Customer review rating 4.5/5

Ahmad R. Z. Business - Confirmed reviews ALL

I am very glad to stay here especially Mba Nisa helped a lot as usual.

Dear Mr. Ahmad R. Z., Thank you for sharing your experience following your recent stay at Novotel Balikpapan. We are delighted to know that you had a pleasant stay with us, and we truly appreciate your kind words regarding our team, especially Mba Nisa. Your recognition means a lot to us, and we will be happy to share your compliments with her. At the same time, we sincerely thank you for your constructive feedback regarding the Wi-Fi connection speed. Please be assured that your comments have been noted and shared with our team for further improvement, as we continuously strive to enhance the comfort and convenience of our guests. It is also a pleasure to have you as an ALL Platinum member, and we greatly appreciate your continued trust in us. We look forward to welcoming you back to Novotel Balikpapan for an even better experience in the future. Warm regards, Anom Purboyanto General Manager Novotel Balikpapan

Other web-users rate our hotel

  • 102 reviews 8.7/10 Location
  • 285 reviews 7.9/10 Room
  • 296 reviews 8.8/10 Service
  • 9 reviews 8.3/10 WiFi
  • 174 reviews 8.3/10 Food
  • 165 reviews 7.9/10 Cleanliness
  • 122 reviews 8.6/10 Breakfast
  • 11 reviews 5.9/10 Wellness Area

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