Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 346 reviews

Best price
guarantee
Novotel Balikpapan - Image 1
Novotel Balikpapan - Image 2
Novotel Balikpapan - Image 3
Novotel Balikpapan - Image 4
JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

Currently unavailable

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  346 reviews

TripAdvisor Rating  3.9/5  761 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Agra W. Couples - Confirmed reviews ALL

Its a such comfy room but i expect i can having a smart tv in the room. With that price it should be smart tv in there

Dear Mr. Agra W., Thank you very much for taking the time to share your feedback following your recent stay at Novotel Balikpapan. We are pleased to know that you found the room comfortable and that you were satisfied with our cleanliness, breakfast selection, team service, and overall stay experience. Your positive comments are truly appreciated by our team. At the same time, thank you for sharing your expectation regarding the availability of a smart TV in the room. We sincerely appreciate your suggestion, and please be assured that your feedback has been noted and shared with the management team as part of our ongoing efforts to enhance guest comfort and in-room facilities. Thank you once again for choosing Novotel Balikpapan. We hope to have the pleasure of welcoming you back for an even better experience in the future. Warm regards, Anom Purboyanto General Manager

Customer review rating 2.5/5

Lisapaly H. Families - Confirmed reviews ALL

Old hotel and low maintenance

Dear Mr. Lisapaly H., Thank you for taking the time to share your feedback following your stay with us. We sincerely apologize that your experience did not meet your expectations, particularly regarding the room cleanliness, maintenance condition, and overall upkeep of the hotel. Your comments about the cleanliness, water pipe condition, and the need for renovation are taken very seriously, and we have shared them with our housekeeping and engineering teams for immediate review and corrective action. We appreciate your positive note regarding our location and the Accor ALL App experience. As a valued ALL Diamond member, your feedback is especially important to us, and we regret that we did not deliver the level of comfort and quality you rightfully expected. Please be assured that improvement plans are continuously being reviewed to enhance our facilities and guest experience. We truly hope to have the opportunity to welcome you back in the future and provide you with a much better and more satisfying stay. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.5/5

Lu L. G. Solo - Confirmed reviews ALL

Very friendly staffs and nice environment

Dear Mr. Lu L. G., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you had a comfortable stay and appreciated our friendly team and pleasant environment. Your kind recognition of Dewi and Michael is truly appreciated and will be shared with them as encouragement. We also value your constructive feedback regarding the breakfast menu. Please rest assured that your comments have been noted and will be shared with our culinary team for further improvement. Thank you for your loyalty as an ALL Platinum member. We look forward to welcoming you back to Novotel Balikpapan for an even better experience in the future. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.0/5

Pauline D. Business - Confirmed reviews ALL

On the positive side rooms are huge and look over sea ... or at least ours did. Think we were upgraded to a room with bath and high view. Plenty of filtered water gained from fawcetts outside room in hallway. We managed ok but in truth this old girl needs a freshen up, just feels tired and worn ... carpets, grubby walls and paint work, doors knocked around .. towels and linen clean but dated, pillows too, but you can see how magestic she was by the decor of the restaurant/reception. You can be unlucky sometimes, we had to wait 2 hours (thats a record) for a meal to be served in restaurant .. they had moved their focus to a local event group but nobody thought to advise us or apologize.

Dear Ms. Pauline, Thank you for taking the time to share your detailed feedback and for staying with us at Novotel Balikpapan. We truly appreciate your kind comments about our spacious rooms, sea view, location, filtered water concept, and the service from our team. At the same time, we sincerely apologize for the aspects of your stay that did not meet your expectations, particularly regarding the aging condition of some areas and the long waiting time at the restaurant. Please accept our apologies for the lack of communication and service recovery on that occasion. Your comments regarding room condition, bathroom details, and overall refresh needs are well noted and have been shared with the relevant teams for improvement. We also appreciate your feedback regarding pricing transparency on the app and restaurant experience, which we will escalate internally for further review. Thank you once again for your honest feedback and loyalty as a Diamond member. We hope to have another opportunity to welcome you back and provide you with a much smoother and more enjoyable stay in the future. Warm regards, Anom Purboyanto General Manager

Customer review rating 2.0/5

Yusuf A. H. A. Business - Confirmed reviews ALL

Need to renovation all interior, It's been too old, corridors smelled.

Dear Mr. Yusuf A. H. A., Thank you for sharing your feedback. We are sorry to learn that your stay did not meet your expectations, particularly regarding the condition of the interior and corridor cleanliness. Your comments have been shared with our management team and will be taken seriously as part of our ongoing improvement efforts. We appreciate your kind notes about our team service and hope we may have the opportunity to welcome you back for a better experience in the future. Kind regards, Anom Purboyanto General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 99 reviews 9.1/10 Location
  • 277 reviews 7.8/10 Room
  • 279 reviews 8.9/10 Service
  • 9 reviews 7.8/10 WiFi
  • 163 reviews 8/10 Cleanliness
  • 113 reviews 9/10 Breakfast
  • 10 reviews 6/10 Beach

Powered by Trustyou

Our other establishments nearby

All our hotels in Balikpapan