Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 339 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  339 reviews

TripAdvisor Rating  3.9/5  754 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Andrias W. Business - Confirmed reviews ALL

Great, breakfast option were great, coffe machine was great, new equipment in the gym great...

Dear Mr. Andrias W., Thank you very much for your continued trust and for choosing Novotel Balikpapan for your stay. We are delighted to learn that your experience was enjoyable as always. I truly appreciate your positive feedback regarding our breakfast selection, the coffee machine, and the upgraded equipment in our gym. It is also wonderful to hear that our team consistently delivered excellent service during your visit. Your kind words mean a lot to us and serve as great motivation for the entire team. Thank you once again for your loyalty and recommendation. We look forward to welcoming you back on your next trip to Balikpapan. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.5/5

Lu L. G. Solo - Confirmed reviews ALL

Very friendly staffs and enjoyable stay

Dear Mr. Lu L. G., Thank you very much for your excellent rating and for sharing your experience with us. We are delighted to know that you enjoyed a pleasant stay and that our friendly team contributed to making your visit memorable. It is a pleasure to welcome you as a Platinum ALL member, and we truly appreciate your continued loyalty. We are glad to hear that your check-in, accommodation, and overall service experience met your expectations. Your feedback regarding the WiFi speed and breakfast quality is very valuable. We have shared this with our management and culinary teams to ensure continued improvements for your next stay. We look forward to welcoming you back to Novotel Balikpapan and providing you with another enjoyable experience. Warm regards, Anom Purboyanto General Manager

Customer review rating 5.0/5

Andry S. Business - Confirmed reviews ALL

I'd like to express my sincere appreciation for the excellent service delivered by your team during my recent stay at Novotel Balikpapan. As a member of Accor plus Novotel/Ibis are always my priority options and after 2 years my return to Balikpapan for business purpose stay in the same hotel. The hospitality, professionalism and attentiveness demonstrated by your staff never change and always exceeded my expectations and made my experience truly enjoyable and your staff still remember me. from the moment I arrived after 2 years, I was warmly welcomed and consistently treated with exceptional courtesy. The service, the cleanliness and quality of facilities as well prompt assistance provided were truly commendable. I would also like to highlight the friendliness and dedication of your team, who ensured that every detail was handle with great care. My deepest gratitude and appreciation to the staff from the front Mbak Dewi, Mbak Nisa, Mas Iqbal, Mas Michael and the rest of the team. FnB staff Mas Rudi, Mas Chandra, Mas Irwan mas Agus, Mbak Cintia, Om Ali and the rest of the FnB team such a pleasure to meet you all with familiar faces and we talk a lot like a family. Thank you guys your commintement to maintaining high service standards reflects positively on the hotel's reputation and reinforces my confidence in choosing Novotel/Ibis Hotel Balikpapan for future stay. Thank you once again, and I look forward to visiting your hotel in the future

Dear Mr. Andry S., Warmest greetings from Novotel Balikpapan. Thank you very much for taking the time to share such a heartfelt and highly detailed review following your recent stay with us. We are truly honored by your kind words, your loyalty as a valued ALL Member, and especially by your trust in returning to Novotel Balikpapan after two years. It is deeply rewarding to know that the hospitality, professionalism, and attentiveness of our team once again exceeded your expectations, and that you felt genuinely welcomed and remembered. Your recognition of our Front Office team — Mbak Dewi, Mbak Nisa, Mas Iqbal, Mas Michael — as well as our dedicated Food & Beverage team — Mas Rudi, Mas Chandra, Mas Irwan, Mas Agus, Mbak Cintia, and Om Ali — means a great deal to all of us. Your appreciation will certainly be shared with them as a strong motivation to continue delivering heartfelt service. We are also pleased to learn that you enjoyed the welcome drink, welcome amenity, room upgrade, dining experiences, sustainability initiatives, and the overall facilities. Your positive feedback truly reflects our commitment to maintaining high service standards and creating memorable stays for every guest. Once again, thank you for your sincere appreciation and continuous trust in Novotel & ibis Balikpapan. It was a true pleasure to welcome you back, and we look forward to welcoming you again very soon for another exceptional stay. Warm regards, Anom Purboyanto General Manager

Customer review rating 2.5/5

Doc Y. T. Business - Confirmed reviews ALL

I was a bit disappointed with this current stay for several reasons. The hotel has a nice pool, and the people are generally kind and polite. However, the level of cleanliness and the condition of the room were a bit disappointing, and I would not say it is up to a 5-star level, as advertised. The worst part was that we did not have hot water in our room. Even though the hotel sent technicians to check and try to fix it, the problem remained.

Dear Dr. Y. T., Warm greetings from Novotel Balikpapan. Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience you experienced during your stay, especially regarding the room condition and the hot water issue. This is certainly not the standard we aim to deliver. We truly appreciate your comments about our pool, WiFi, and the kindness of our team. Your feedback has been shared with our engineering and housekeeping teams for immediate improvement. We hope to have another opportunity to welcome you back and provide you with a much better experience. Warm regards, Anom Purboyanto General Manager

Customer review rating 3.5/5

Leonardo G. W. S. Business - Confirmed reviews ALL

The old version of television still appear at my room, time to change with the smart one

Dear Mr. Leonardo G. W. S., Thank you for taking the time to share your experience with us, and thank you as well for your loyalty as an ALL – Accor Live Limitless Platinum member. We truly appreciate your continued trust in Novotel Balikpapan. We are pleased to know that overall you had a good stay with us. At the same time, please accept our sincere apologies for the outdated television in your room. We fully understand your expectation for a more modern and convenient in-room experience, and your comment about upgrading to smart TVs is highly appreciated. This feedback has been shared with our management team as part of our ongoing improvement planning. We also take note of your comments regarding the internet speed. Our team is currently reviewing the connectivity performance with our service provider to ensure a faster and more stable online experience for our guests. Regarding your stay points with ALL, rest assured that we will coordinate with our Reservations and Finance teams to ensure your stay is correctly credited. If there is any discrepancy, please feel free to reach out and we will assist you promptly. Once again, thank you very much for your constructive feedback. We look forward to welcoming you back soon and providing you with an even better and more comfortable stay. Warm regards, Anom Purboyanto General Manager

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Other web-users rate our hotel

  • 92 reviews 9/10 Location
  • 257 reviews 7.5/10 Room
  • 237 reviews 9.1/10 Service
  • 7 reviews 6.6/10 WiFi
  • 145 reviews 7.5/10 Cleanliness
  • 144 reviews 9.3/10 Food
  • 96 reviews 9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.