ibis Melbourne Glen Waverley 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,290 reviews

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297 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • The Glen Shopping Centre

  • Gateway to the Dandenong Ranges

  • Glen Waverley Dining Precinct

  • Conference Venue in Glen Waverley

  • Corporate and Business Hotel in Glen Waverley

Our accommodation(s)

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Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Telephone
Fax +61 3 9518 7117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,290 reviews

TripAdvisor Rating  4.0/5  577 reviews

Fine

Customer review rating 3.0/5

Wes Business - Confirmed reviews ALL

Shower head would not stay raised for more than 5 minutes Extraction fan in bathroom clogged with dust Otherwise ok.

Dear Wes, Thank you for taking the time to share your review. We have taken note of your comments regarding the shower head and the extraction fan in the bathroom. It is important to us that all aspects of our guest rooms function properly for a comfortable stay. We regret to hear that the bed comfort, the condition and cleanliness of the room did not meet your expectations. Additionally, we understand that a reliable internet connection is essential and apologize for any inconvenience caused by the speed of connection. We hope you were able to appreciate our convenient location close to shops, restaurants, and public transportation, providing easy access to the Melbourne CBD and other local attractions. We hope we will have the opportunity to see you again in the future. Best regards, Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

always a good stay

Dear Ross, Thank you for taking the time to share your review. It's truly uplifting to hear that your stay at ibis Melbourne Glen Waverley was consistently enjoyable. We are pleased that you found satisfaction in our offerings and service. Our team takes great pride in delivering a pleasant and comfortable experience, complete with amenities such as our secure car parking and proximity to the Glen Shopping Centre and a variety of restaurants. We're delighted that these aspects contributed positively to your visit. We hope we will have the opportunity to see you again in the future. Best regards, Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

Customer review rating 2.0/5

Ray Y. Couples - Confirmed reviews ALL

Hotel entrance rundown.garden white lines need repainting.room tv not working on all channels.shower door wont close. Restaurant not open at weekend.

Dear Ray, Thank you for taking the time to share your feedback. We are sorry to hear about the concerns you had during your stay regarding the upkeep of the hotel entrance and the garden area. We understand the importance of first impressions and will ensure that these areas are maintained to meet our high standards. We regret to hear that the TV in your room was not fully operational and that the shower door did not close properly. Please accept our apologies for any inconvenience this may have caused. We strive to ensure all amenities are in perfect working order for the comfort and enjoyment of our guests. It is unfortunate that our restaurant's operational hours during the weekend did not meet your expectations. We appreciate your feedback as we continuously evaluate guest needs and our service offerings. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

Good location

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

Polite reception staff. The room had only one chair, no seating, bedding was ok but not too comfortable. the cupboard was there but almost unusable because of an awkward corner of the room. We did not get enough towels (2) for two people and when asked for it, it was not delivered until we reminded the staff. The breakfast was ok, with food with used oil smell. The spreads such as jam, peanut butter, honey were in a jar with a spoon, in the common area which was a bit tacky.

Dear Shubi, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found our location convenient and our reception staff courteous, reflecting our dedication to a hospitable environment. However, your comments regarding room amenities such as seating and the cupboard have been noted, and we empathize with your experience. We understand the importance of a comfortable and functional space, especially when accommodating multiple guests. We are sorry to hear about the towel service shortfall and acknowledge that the breakfast experience did not meet your expectations. We strive to provide a variety of fresh and appetizing options, and we regret any disappointment caused. Nonetheless, we are glad that you recognized the politeness of our staff, which is a testament to our commitment to service excellence. We value your patronage, especially as a valued member of our ALL – Accor Live Limitless loyalty programme, and we hope to have the pleasure of hosting you again under more delightful circumstances. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

good over all

Customer review rating 2.0/5

04… Couples - Confirmed reviews ALL

what I expect in a hotel

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you found the overall quality of your stay to be good, which is a testament to our commitment to providing a comfortable and enjoyable experience. Our friendly staff, cleanliness, and prime location close to Glen Shopping Centre and various restaurants are aspects that we are particularly proud of, and we are thrilled that these contributed positively to your stay. We understand that encountering unexpected costs can be disappointing. Please accept our apologies for any inconvenience this may have caused. We strive to ensure that all fees, such as the parking surcharge, are communicated clearly at the time of booking and upon arrival. We appreciate your feedback as it helps us improve our service and transparency with our valued guests like yourself who are part of the ALL – Accor Live Limitless loyalty programme. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Vishabh Verma, Guest Experience Manager

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Other web-users rate our hotel

  • 499 reviews 8.9/10 Location
  • 816 reviews 6.1/10 Room
  • 730 reviews 7.8/10 Service
  • 8 reviews 4.5/10 WiFi
  • 380 reviews 5.8/10 Cleanliness
  • 215 reviews 5.3/10 Value
  • 189 reviews 7.4/10 Breakfast
  • 99 reviews 7.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.