Sofitel Londres Heathrow

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Sofitel Londres Heathrow

Classificação clientes Avis (Classificação ALL) 4.5/5 6.542 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • O único hotel com acesso direto ao Terminal 5 do Heathrow em passarela coberta (5 minutos).

  • Kit de autoteste PCR por saliva certificado para Covid-19 disponível.

  • 45 salas de reuniões utilitárias, incluindo o maior salão de festas no Heathrow.

  • Os pacotes Park and Fly são limitados, verifique a disponibilidade antes da sua chegada.

  • Restaurantes premiados, restaurante o dia todo, salão de chá e bares relaxantes.

Localização do hotel

Sofitel Londres Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDRES
Reino Unido

  • National Express:  Heathrow T 5

  • Piccadilly Line:  Heathrow T 5

  • De avião

    LONDON GATWICK A 38 km / 23 milhas

  • De avião

    LONDON HEATHROW A 0 km / 0 milhas

  • De avião

    LONDON STANSTEAD A 48 km / 30 milhas

  • De trem

    HEATHROW EXPRESS T5 A 0 km / 0 milhas

  • De trem

    HEATHROW TERMINAL 5 A 0 km / 0 milhas

  • De trem

    LONDON PADDINGTON A 25 km / 15 milhas

  • De trem

    LONDON ST PANCRAS A 18 km / 11 milhas

  • De trem

    LONDON WATERLOO A 29 km / 18 milhas

  • De trem

    PICCADILLY LINE T5 A 0 km / 0 milhas

GPS:51.4735, -0.4915

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião

Nossas acomodações

Todos os 605 quartos contam com alta tecnologia e design elegante. Cama macia, minibar, espaço de trabalho, WIFI grátis e janelas à prova de som estão entre os diferenciais. Acomodação em Heathrow ideal para famílias, com quartos conjugados disponíveis

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Sofitel Londres Heathrow

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.5/5  6.542 comentários

Classificação no TripAdvisor  4.5/5  15.868 comentários

Certificado de excelência 2022

An excellent airport hotel

Classificação TripAdvisor 4.0/5

Brian N Avaliação certificada TripAdvisor

Overall very good including staff however charging £7 for our driver to drop us off which took two minutes is extortionate and out of order. This means we would consider carefully before we stayed there again.

Dear Brian, Thanks for your review, we are glad you had a lovely stay. Your comments about the driver drop off fee (£7) are well received and will be addressed. All guest taxi drop-offs and departures are free of charge, we would like to apologise for the slight misunderstanding. In anticipation of your next stay, please do not hesitate to contact me directly (alessandro.mortillaro@sofitel.com). We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Great start to our holiday

Classificação TripAdvisor 5.0/5

Footyqueen Avaliação certificada TripAdvisor

This is our first visit to Sofitel Heathrow. We had a lovely warm welcome from the reception staff. The hotel is bright and clean. The rooms are a great size with all of the amenities. Great night sleep. The added bonus is how close you are to the airport. Ideal hotel to start your holiday.

Dear Footqueen, Thanks for your review, we are glad you had such a lovely stay. Great to see our front desk team giving you such a warm welcome. We look forward to welcoming you back. Kind regards. Alessandro Mortillaro Hotel Manager

A comfortable stay

Classificação TripAdvisor 4.0/5

CANDDM18 Avaliação certificada TripAdvisor

We had booked two superior double rooms - one with king size bed and one with twin beds. We were upgraded to de luxe. The beds as always were very comfortable and the room quite spacious. Good shower. However, for de luxe or superior rooms there was only 1 bath robe and 1 pair of slippers in each of the rooms.

Dear CANDDM18, Thanks for your review, we are glad you enjoyed your stay. Great to know you liked the room upgrade and amenities. We look forward to welcoming you soon. Kind regards. Alessandro Mortillaro Hotel Manager

An overnight stay

Classificação TripAdvisor 4.0/5

CDM74 Avaliação certificada TripAdvisor

We booked two Superior double rooms - one king size bed and one with twin beds. We were told we had been upgraded to de luxe. As always the beds were very comfortable and the rooms quite spacious. However, there was only 1 bath robe and 1 pair of slippers in each of the rooms.

Dear CDM74, Thanks for your comments, we are glad you enjoyed the hotel and service. Our rooms are spacious and the hotel is ideal before a flight out. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

One night

Classificação TripAdvisor 4.0/5

neilallen2022 Avaliação certificada TripAdvisor

We had a beer at the bar - it was quite pricey. Dinner was excellent and the wine was not over priced. It would be nice if the hotel offered a shuttle to other terminals. The room was lovely with all mod cons.

Dear neilallen2022, Thanks for your review, we are glad you enjoyed your stay. The hotel is conveniently located within terminal 5 and offers a variety of bars and restaurants. We look forward to welcoming you soon. Kind regards. Alessandro Mortillaro Hotel Manager

A wonderful experience

Classificação TripAdvisor 5.0/5

deborahpeifer1949 Avaliação certificada TripAdvisor

I commend Katy Ann and Gareth who were professional, courteous, helpful, and thoroughly delightful. When a personal issue arose, they stepped in, and went out of their way to help. My room was comfortable, and xtremely quiet--no small thing when staying at an airport hotel. I never heard a plane!

Dear deborahpeifer1949, Thanks for your review, we are pleased your enjoyed the hotel and service. Great to see Kate and Gareth assisting you with your room and request, our team is always very helpful and attentive. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Perfect place to start your getaway

Classificação TripAdvisor 5.0/5

ianpostie Avaliação certificada TripAdvisor

Stayed here as we had a very early flight the next day. The location right at T5 is perfect as you dont have far to walk straight into the departure hall. This hotel is huge but never feels crowded. The big spacious bar is very relaxed and served up great quality light snacks and meals. The main restaurant gets busy and service was slow so book a table as soon as you arrive! Food was just OK but nothing to complain about really. The rooms are getting dated now and there were a few maintenance issues that we had to report to reception, but they were helpful in sorting them out. For a one night stopover its perfectly OK. Its worth upgrading to the Millesme club which gives you access to a nice lounge area with free snacks and drinks away from the busy normal bar areas.

Dear ianpostie, Thanks for your review, we are glad you enjoyed your stay. The hotel is conveniently located within terminal 5, offers spacious rooms and a good selection of bars and restaurants. Our Club Millésime is Sofitel's unique executive lounge concept complimented by attentive and friendly employees. We look forward to welcoming you soon. Kind regards. Alessandro Mortillaro Hotel Manager

Another excellent stay

Classificação TripAdvisor 5.0/5

NavidM Negócios - Avaliação certificada TripAdvisor

Business trip, hotel stay night before early morning flight. Accessed the lounge and enjoyed a fantastic service as always. We were celebrating our wedding anniversary, and our room was made up with welcome chocolates to celebrate and Swans designed as a centre piece on the bed with roses.... it was beautiful and very thoughtful. House keeping were so kind. Finally we had a celebratory dinner at the hotel and were very well looked after.

Dear NavidM, Thanks for you review, we are pleased you enjoyed your stay. Congratulations again on your wedding anniversary, our employees are very attentive and love surprising guests. We can't wait to welcome you back. Kind regards. Alessandro Mortillaro Hotel Manager

Good overnight hotel

Classificação TripAdvisor 4.0/5

Denise M Avaliação certificada TripAdvisor

Always stay here before flying out anywhere. Always good service except the business centre which is so outdated it took ages to print what we needed. Restaurant is good. Would recommend this hotel to anybody

Dear Denise M, Thanks for your feedback, we are glad you enjoyed your stay. The hotel is located within terminal 5 and ideal to stay before a flight out. Your comments about the business centre are well received and will be addressed. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Definitely doing this again

Classificação TripAdvisor 5.0/5

Sarah A Avaliação certificada TripAdvisor

I had an early morning flight out of LHR T5 on Friday, 08 APR. I specifically chose to stay at the Sofitel London Heathrow because I wanted to be able to sleep as late as possible and avoid the stress of having to take the Underground to get to my flight in time. Best decision! Not only was the location everything I had hoped for, the hotel itself was fabulous. The furnishings were new and up to date. The bathroom was sybaritic -- an enormous bathtub. The bed was amazingly comfortable. And the soundproofing was total. I had no trouble at all falling asleep. So much for the room. When I checked in, I asked for a wake up call. I was expecting the phone to ring. Instead, a real, live human being knocked gently on my door. What a lovely way to wake up! As far as food goes, I didn't use either of the restaurants. Instead, I had a light meal at the Sphere Bar. I was served by Clyde, a trainee. It was his first day on the job and he seemed very determined to get everything 100% correct. I think that once he gets the hang of things, he will relax and become a real asset to the Sphere Bar. Top marks to Clyde for effort. If I ever have an early outgoing flight, or a late incoming flight, I will definitely book at the Sofitel London Heathrow again. That's all I have to say. I hope it was useful.

Dear Sarah A, Thanks for your feedback. Great to know you enjoyed your recent stay. The hotel is conveniently located within terminal 5, offers spacious rooms and a good selection of bars and restaurants. It is so rewarding for our employees to be recognised, thanks again for your comments, we look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

The Day BA Cancelled all Fights

Classificação TripAdvisor 3.0/5

V6NDM Negócios - Avaliação certificada TripAdvisor

BA cancelled all their flight so the hotel was total chaos it took 45 minutes to book in I feel that one desk should have been one for customers that had a pre booking But just for everyone to join one queue was not acceptable Also I thought I had made a booking so time earlier but had not completed it so when I received an email to complete my booking the price had gone up by £52 a good way to reward loyal customers Then when I got to the front of the queue the manager asked not once but several time to move customers to the front of the queue ahead of me The management where only interested in the BA customers that had no booking ahead of loyal customers that had booked

Dear V6NDM, Thank you for your review. We are sorry to hear that your flight was cancelled. Everyone at the hotel worked hard to give the best possible experience to every affected customer despite our lobby becoming full soon after the flight cancellations were announced. Please accept our most sincere apologies for any inconvenience caused. I would be grateful if you could contact me directly (alessandro.mortillaro@sofitel.com) to discuss your feedback. I sincerely hope that we may welcome you back in the future. Kind regards, Alessandro Mortillaro Hotel Manager

Good Place to stay before travelling from Terminal 5

Classificação TripAdvisor 5.0/5

Guide45633876344 Avaliação certificada TripAdvisor

Its a very well placed hotel, right inside Terminal 5 at Heathrow and even better now that your bags can be deposited by reception and taken to the airport for you. Breakfast was great. Would strongly recommend...

Dear Guide45633876344, Thanks for the lovely review. It looks like you enjoyed your recent stay. The hotel is very popular and conveniently located within terminal 5. Breakfast is always amazing and our chefs are committed to sourcing the best ingredients. We hope to see you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Wonderful hotel and location

Classificação TripAdvisor 5.0/5

Robertson;Mrs.a... R Avaliação certificada TripAdvisor

This was the first time we have stayed at this Sofitel at Terminal 5 Heathrow. Our driver was able to drop us off by the doors and we were guided to the reception by a member of staff. The check in process was very efficient and we had no problems. Our room a king room was on floor 2 it was very spacious comfortable and had all the requirements we needed. We used the bar and the dining room that evening, which was very pleasant and the food was excellent. Breakfast was also excellent plenty to choose from. Check out was extremely easy . The fact that you can walk from the hotel straight into T5 is definitely a huge plus point. We were able to check in the night before with BA so we went straight to security the next morning . We will definitely be using the hotel again when travelling from T5. This hotel is of high quality and commands a higher price than others but it’s worth it.

Dear Roberton;Mrs.a...R, Thank you for your positive comments and review. The hotel is conveniently located within terminal 5 and this is a great advantage to all guests staying at the hotel. Your feedback about the overall arrival experience and dining is much appreciated. We hope to see you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Disappointed

Classificação TripAdvisor 3.0/5

937patriciat Avaliação certificada TripAdvisor

We have stayed at the Sofitel many times and have always given it a five star rating. Not this time. The suite we had was nice, but the quilt on the bed was so small, it didn’t cover us both. Luckily, there was a pull out bed whose quilt we could use as a second one. Also, the restaurant experience was a disaster. Our first course came, was delicious, but our main course never showed up. We waited for 45 minutes and were told there was a technological glitch, our food would be coming. It never did, we weren’t charged. The Sofitel is convenient to Heathrow, but we aren’t sure we’ll stay again.

Dear Patricia T, Thank you for your feedback regarding the service issues encountered at the restaurant during your recent stay. Please accept our most sincere apologies for any inconvenience caused. Our team is committed to deliver the best standards of service and it is disappointing when we are unable to meet customers’ expectations. For clarification purposes only, on that day we did have a technical glitch with the food printer in our kitchen, which caused the food delay. We treasure your comments and I would be grateful if you could contact me directly (alessandro.mortillaro@sofitel.com) to discuss your feedback further. I do hope to welcome you back in the future. Kind regards, Alessandro Mortillaro Hotel Manager

Anniversary Treat

Classificação TripAdvisor 5.0/5

jakdugg Avaliação certificada TripAdvisor

We stayed at Sofitel Heathrow T5 the night before flying to Rome for our anniversary. When we got to our room the bed was covered with Rose petals and 2 swans had been crafted from bath towels . They had also left a very tasty cake with happy anniversary written in chocolate icing on the plate. The room was exceptional, we opted for an executive room with club access. The bed was the most comfortable bed i have slept in at a hotel. We enjoyed a few drinks in the bar, which did not open until 4pm . Then dinner in the vivre restaurant which was fabulous. On the whole a fabulous stay at a fabulous hotel

Dear jakdugg, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am pleased to read your comment about room decoration. We love to surprise our guest and see a smile on their face. Customer service is our priority and I am very glad that our effort has been reflected in your comment. Your feedback will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Sofitel London Heathrow in the near future. Yours Sincerely, Urszula Jastrzebska- Quality & Brand Manager Sofitel London Heathrow

Another perfect stay

Classificação TripAdvisor 5.0/5

stevo1965 Avaliação certificada TripAdvisor

Stayed in a opera suite for one night both mini bars where well stocked, room was very large 2 huge bedrooms bed was very comfortable, had access to the club lounge which served evening canapés and drinks complimentary we where served by Clive very polite and knowledgeable about the food and drinks, good breakfast in the morning vast choices will definitely be back

The beds are the best

Classificação TripAdvisor 4.0/5

karenbanziel Avaliação certificada TripAdvisor

I love Sofitel. The beds are the best beds ever. This stay was a little underwhelming however as despite paying more for a superior room… my shower didn’t work (and at 5am I couldn’t be bothered to call anyone) and my bathroom products had all been used. Anyway I’d pay it for the bed and the nice staff alone so who cares? Covid has hit hotels and they are all a little behind their normal standards I think

Dear karenbanziel, Thank you for your kind review following your recent stay here at Sofitel London Heathrow. It is wonderful to note that you love our hotel and you are satisfied with the beds. Naturally, I am disappointed and concerned to read your feedback about the shower, I would appreciate if you could contact me directly on H6214-QM@sofitel.com to investigate this matter further. Thank you for your kind review and we cant wait to welcome you again. Yours Sincerely, Urszula Jastrzebska- Quality & Brand Manager Sofitel London Heathrow

In need of TLC

Classificação TripAdvisor 2.0/5

Sarah D Avaliação certificada TripAdvisor

This poor hotel is looking worse for wear. Having been a Covid hotel shows. Paint scuffed, chair seats torn, furniture chipped--even the bath tub. Our room reeked of smoke. Fortunately desk staff changed and upgraded our room but really what has happened to this hotel. With the prices Sofitel charges they need to do better and do it soon.

Excellent stay at the Sofitel London Heathrow Hotel

Classificação TripAdvisor 5.0/5

Hugh D Avaliação certificada TripAdvisor

My wife and I stayed at this hotel for one night, we had to enter our PCR test on our phones before we could fly to Miami, we were so stressed trying to get it done. One of the reception team, did it all for us, sorry I didn't get her name, she was fantastic, so kind and helpful so pleasant, in fact all the staff we very helpful. I would definitely recommend this hotel, the service is excellent and so friendly. Thank you again to the young lady who was so helpful to us on the 6/3/20022. We'll definitely stay at this hotel again.

Dear Hugh D, Thank you for your time and feedback. It is wonderful to know that our team have gone above and beyond to help you with the PCR results. I will share your comment with our ambassadors as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Urszula Jastrzebska- Quality & Brand Manager Sofitel London Heathrow

Excellent in every respect

Classificação TripAdvisor 5.0/5

drummond44 Avaliação certificada TripAdvisor

We stayed for one night before flying from Heathrow Terminal 5. The whole experience at the Sofitel was first class. The staff were welcoming, and the service was impressive and impeccable in all areas - reception, restaurant and bar. A relaxing and hassle free environment made a great start to our holiday.

Dear drummond44, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your recommendation. Yours Sincerely, Urszula Jastrzebska- Quality & Brand Manager Sofitel London Heathrow

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