Novotel Hyderabad Convention Centre 5 stars

Dear Mr. S., Thank you for your wonderful feedback and for awarding us a perfect 100/100 rating. We are delighted to know that you had a great experience during your recent stay at Novotel. It is particularly pleasing to hear that you found your room clean and perfect in every aspect. Your kind appreciation of our breakfast, team, Wi-Fi, and overall services is truly encouraging, and we are grateful for your 10/10 recommendation. We sincerely value your continued trust and look forward to welcoming you back to Novotel for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. P., Thank you for your wonderful 100/100 review and for choosing to stay with us with your family. We are delighted to know that you had a lovely and warm experience and that our team made your stay comfortable. Your special mention of Kimi, Angel, and Bhumika is truly appreciated. We will be sure to share your kind words with them, as recognition like this is a great encouragement to our team. Thank you as well for your perfect ratings and for recommending us to your family and friends. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Team Guest Relations Novotel Hyderabad Convention Centre

Dear Mr. M., Thank you for your outstanding 100/100 review and for once again choosing HICC Novotel as your preferred hotel in Hyderabad. We are truly delighted to know that you continue to enjoy your stays with us and that every aspect of your experience met your expectations. We are especially grateful for your wonderful recognition of Tarun, Rajesh, and Pavneet. Their dedication, helpfulness, and warm hospitality clearly made a lasting impression, and we will be delighted to share your appreciation with them and the wider team. Your kind words are a tremendous motivation for them. It is also wonderful to know that you enjoyed the recognition extended to you as a Diamond ALL member, including the welcome amenity and room upgrade, as well as our dining, Executive Lounge, fitness centre, pool, and other services. Thank you for your continued loyalty and for your perfect 10/10 recommendation. We look forward to welcoming you back to HICC Novotel Hyderabad for many more exceptional stays. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. H., Thank you for taking the time to share such detailed feedback regarding your recent business stay. We sincerely apologize for the communication gaps and delays you experienced across our reception, housekeeping, and in-room dining teams. We regret that we did not follow up on your request for a pool-facing room, and that laundry collection, cutlery delivery, and the removal of your dining table were not handled with the promptness you expected. We also understand your disappointment regarding the timing of the welcome gesture. Your point is well taken, and such amenities should be delivered at the appropriate time to enhance the arrival experience. As discussed with you over the phone, we are currently conducting an investigation into the matter and are taking the necessary steps to address your concerns. Your feedback highlights clear opportunities for better coordination and communication between our teams, and we are reviewing these aspects carefully to strengthen our service processes and ensure better follow-through on guest requests. We appreciate your positive ratings for cleanliness, check-in, check-out, Wi-Fi, and your booking experience, and we are grateful for your 7/10 recommendation despite the shortcomings you encountered. We hope to have the opportunity to welcome you again and provide a much smoother and more consistent experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. M., Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you had a good overall experience and appreciated our convenient location, comfortable stay, and the service provided by our team. We are especially grateful for your kind mention of Anshul. We will certainly share your appreciation with him as recognition of his efforts in making your stay more pleasant. We have also taken note of your feedback regarding the Wi-Fi speed. We understand the importance of reliable and fast connectivity, especially for our business travellers, and we will review this with our team to identify opportunities for improvement. Thank you once again for choosing to stay with us and for your valuable suggestions. We look forward to welcoming you back and providing you with an even better experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre