Dear Mr. Bandari, Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback and for rating your overall experience a perfect 100/100. We are delighted to know that you had a comfortable and satisfying family stay with us. It is a pleasure to know that you appreciated our team's hospitality, the smooth booking experience, the cleanliness, accommodation, and breakfast selection. Your kind words and recommendation mean a great deal to us and serve as a great motivation for our team. We sincerely appreciate your loyalty as an ALL Accor member and look forward to welcoming you and your family back for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. V., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback and for awarding us a perfect score. We are delighted to know that you had a comfortable and enjoyable stay with us. It is heartening to hear that you appreciated the friendliness of our team, the cleanliness and comfort of our well-appointed rooms, and our delightful buffet breakfast. Your special mention of Chef Vinod is greatly appreciated, and we will be sure to share your kind words with him and the culinary team. Your encouragement inspires us to continue delivering warm hospitality and exceptional guest experiences. We look forward to welcoming you back to Novotel Hyderabad Convention Centre for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. S., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing such wonderful feedback and for awarding us a perfect score. We are delighted to know that your first stay with us was so pleasant and memorable. It is a pleasure to hear that you enjoyed our breakfast buffet, the beautiful views, the relaxing ambience, and the warm hospitality of our team. Your kind appreciation of our team member who served you so professionally will certainly be shared with the team as a source of encouragement. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Novotel Hyderabad Convention Centre for many more memorable experiences. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback and for recommending us. We are delighted to know that you and your family had a comfortable and memorable stay with us. It is a pleasure to learn that you enjoyed the food, found your room clean and comfortable, and appreciated the warm hospitality of our team. We sincerely appreciate you bringing the condition of the bicycles to our attention. Please accept our apologies for the inconvenience caused to your daughter. Your feedback has been noted and will be shared with the concerned team to ensure that the bicycles are regularly inspected, properly maintained, and have adequately inflated tyres, allowing our younger guests to enjoy this activity safely. Thank you once again for your valuable suggestion and for choosing Novotel Hyderabad Convention Centre for your family stay. We look forward to welcoming you and your family back for another wonderful experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. M., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your valuable feedback following your recent stay with us. We are pleased to know that you had a comfortable stay and appreciated the comfort of your accommodation and the cleanliness of our hotel. However, we sincerely regret the inconvenience caused by the lack of clear communication regarding our restaurant menus and outdoor dining arrangements. We understand how disappointing it must have been to be escorted to an outdoor table and subsequently informed that only barbecue options were available, especially when you were looking forward to enjoying Indian à la carte cuisine. Please accept our apologies for this experience. Your feedback has been shared with our Food & Beverage team to reinforce the importance of clear communication regarding menu availability and dining options, ensuring our guests receive accurate information and a seamless dining experience. We truly value your feedback as it helps us identify areas where we can improve. We look forward to welcoming you back and providing you with a more seamless and enjoyable experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. R., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your feedback with us. While we are pleased to know that you had a satisfactory stay with your family, we sincerely regret that your dining experience did not fully meet your expectations. We apologize for the delay in à la carte dining, which led you to opt for in-room dining. We understand your disappointment regarding the loyalty discount; however, we would like to clarify that the discount was not applicable to in-room dining as per the programme'S.. terms and conditions. We regret any inconvenience this may have caused and appreciate your understanding. We also acknowledge your feedback regarding the availability of staff at the reception, the check-in and check-out experience, and Wi-Fi connectivity. Your observations have been noted and will be shared with the respective teams for further review and improvement. We truly value your loyalty as an ALL Accor Gold member and appreciate you taking the time to highlight these areas of concern. We hope to have another opportunity to welcome you and provide you and your family with a more seamless and enjoyable experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. M., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your feedback and for rating your overall experience 90/100. We are delighted to know that you had a comfortable stay with us and appreciate your recommendation. We have taken note of your feedback regarding the ease of accessing our Wi-Fi and the speed of the connection. Your suggestions are valuable to us, and we will share them with the concerned team as we continuously strive to enhance our guest experience. Thank you for your appreciation of our sustainability initiatives and for being a valued ALL Accor Classic member. We look forward to welcoming you back for another pleasant and comfortable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. B., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your feedback and for rating your overall experience 90/100. We are pleased to know that you had a good stay with us and were particularly satisfied with our breakfast, the hospitality of our team, and the overall services. Your appreciation means a great deal to us and encourages our team to continue delivering warm and memorable experiences to our guests. We would also love to know the name of the team member who made your stay special so that we can personally recognise their efforts. Thank you for recommending us to your friends and family. We look forward to welcoming you back to Novotel Hyderabad Convention Centre for another wonderful stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear G., Thank you for your positive feedback regarding your comfortable stay and the housekeeping service. We appreciate your suggestion on improving in-room dining timing and will certainly consider it as we strive to enhance our services. Warm regards, Muskan Niroula Guest Relations Novotel Hyderabad Convention Centre

Dear Mr. Jetty, Thank you for sharing your feedback regarding your family’s stay with us from 1st to 3rd October 2026. We sincerely regret that your family's anniversary experience did not fully meet your expectations. We understand the importance of creating special memories during such occasions and appreciate the opportunity to address the concerns you have raised. Suite Upgrade and Room Arrangements As a valued ALL Platinum and Accor Plus Explorer Plus member, we recognise your continued association with Accor and the expectations that accompany your loyalty. While room upgrades are subject to availability, our team accommodated a Junior Suite upgrade for one night as a gesture to mark your family's anniversary, despite the hotel operating at full occupancy. We acknowledge that the one-night limitation was not communicated in writing before your arrival, and we recognise that clearer communication at the outset would have helped manage expectations. As the suite was committed to another reservation for the second night, we were unable to extend the upgrade for the remainder of your stay. Consequently, we were also unable to accommodate the additional requests for lounge access, breakfast and a major meal for the second room as part of the same arrangement. Understanding your wish to make the occasion special for your family, the team also facilitated breakfast for the second night for your room following your request. Room Transfer and Family Comfort When the team contacted Mr Nikhil Jetty, your son, to facilitate the room move at the scheduled time, he requested that the two rooms be arranged as an interconnecting set. With the hotel operating at full occupancy, accommodating this additional requirement involved coordinating departing rooms and completing the necessary preparations to deliver the requested configuration. The room transfer consequently took approximately 1.5 hours. The team made every effort to accommodate this last-minute request while managing the operational requirements of a fully occupied hotel. We appreciate that the time taken may have caused inconvenience and regret that the process was not as seamless as you had anticipated. To mark your anniversary and make the occasion special for your family, the team also arranged room decorations, a celebratory cake and amenities. These gestures were intended to add a personal touch to your celebration, and we are sorry that the overall experience did not fully meet your expectations. Breakfast Charges Our review indicates that the breakfast charge relating to the previous morning was discussed with your son, Mr Nikhil Jetty, on 3rd October and that your agreement was obtained before it was posted to the room. Nevertheless, we understand that billing conversations can be uncomfortable, particularly during a family celebration. We regret any inconvenience or embarrassment this interaction may have caused and recognise the importance of handling such matters with sensitivity, discretion and clarity. Executive Lounge Access When Mr Nikhil Jetty requested breakfast arrangements to be included complimentary for your room upon arrival, the team extended the arrangement to include Executive Lounge access, enabling your family to enjoy the facilities together, despite your ALL Gold membership status. We understand that Mr Nikhil had initially indicated that your room would not be utilising the lounge. We were therefore pleased to learn that your family subsequently availed of the facilities, and we had hoped this additional arrangement would enhance your stay and contribute positively to your anniversary celebrations. The lounge operating hours, including the closing time, were communicated when access was provided. Any subsequent reference to the access records was intended to clarify the sequence of events and provide context, rather than to diminish your membership benefits or suggest that the access extended was a favour. We regret if the explanation was perceived otherwise, as our intention was to provide clarity while ensuring that your family could enjoy the facilities. ALL Reward Points and Billing Resolution We understand the importance of clear communication regarding payment and settlement arrangements. Our review of the available correspondence did not identify prior written confirmation of the requested settlement arrangement. Nevertheless, the team extended flexibility in facilitating settlement through eligible ALL Reward points, including an exception in relation to the 50% voucher, which is not ordinarily combinable with points. Following our subsequent correspondence, the agreed points settlement was processed and the refund to your original payment method was initiated. You were kept informed of the refund process and its expected timeline, and the ARN was shared with you to assist in tracking the transaction. Our Commitment to Your Experience Mr. Jetty, we appreciate that your concerns reflect the overall experience your family had during an important occasion, rather than any single aspect of your stay. Our team made every effort to accommodate your requests, provide additional arrangements and create a memorable experience within the available room inventory and applicable programme conditions. However, we understand that these efforts may not have translated into the experience you had hoped for, and we sincerely regret the disappointment this caused. We value your association with ALL – Accor Live Limitless and remain committed to providing transparent communication, considerate service and memorable hospitality. Warm Regards Shyama Maity Director of Rooms Novotel Hyderabad Convention Centre & HICC

Dear Mr. A., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your valuable feedback. We are delighted to know that you enjoyed your stay and appreciated our warm hospitality, welcome experience, room service, and dining. It is always encouraging to know that our efforts contributed to a pleasant stay. We have also taken note of your ratings regarding breakfast, our team’s service, check-out, and sustainability initiatives. Your feedback is important to us, and we will share it with the respective teams to help us identify opportunities for improvement and enhance our guest experience. Thank you for your continued trust in Novotel Hyderabad Convention Centre and for being a valued ALL Accor Classic member. We look forward to welcoming you back and providing you with an even more memorable experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. C., Greetings from Novotel Hyderabad Convention Centre! Thank you for taking the time to share your detailed feedback. We are pleased to know that you found the bed comfortable, the room clean, and our team’s hospitality exceptional. Your kind appreciation of our colleagues means a great deal to us, and we will be delighted to share your encouraging words with the team. However, we sincerely regret that the stained carpet and unpleasant odours from the plumbing affected your overall experience. Please accept our apologies, as these aspects fall short of the standards we strive to maintain. Your feedback has been noted and will be shared with our Housekeeping and Engineering teams for review and appropriate corrective action. We truly value your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with the seamless and comfortable five-star experience you deserve. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. J., Thank you for sharing your feedback regarding your family’s stay with us from 1st to 3rd October 2026. We regret that, despite the arrangements and additional considerations extended to make your anniversary special, the overall experience did not fully align with your expectations. As a valued ALL Platinum and Accor Plus Explorer Plus member, we recognise your familiarity with the programme and its associated benefits. We would like to clarify the arrangements made during your stay and the subsequent correspondence exchanged to address your concerns. While room upgrades are subject to availability, our team accommodated your request for a Junior Suite upgrade despite the hotel operating at full occupancy. As we were unable to extend the suite upgrade to both rooms for the entire duration of your stay, the associated requests for lounge access, breakfast and a major meal for the second room could not be accommodated as part of the same arrangement. Nevertheless, keeping in mind your membership status and the significance of your anniversary, the team extended additional flexibility, including accommodating your request for breakfast for the second night for the second room. We acknowledge that the duration of the suite upgrade could have been communicated more clearly in writing before your arrival. Regarding the room move, when the team contacted you to facilitate the room transfer at your requested time, you requested that the two rooms be arranged as an interconnecting set. Given the hotel's high occupancy, the team coordinated with departing guests and the relevant departments to prepare the requested configuration. This required additional time, during which the team kept you informed of the progress. To further enhance the occasion for your family, room decorations, a celebratory cake and amenities were also arranged. With regard to breakfast, our review indicates that the charge for the previous morning was discussed with you on 3rd October, and your agreement was obtained before it was posted to your room. We remain committed to ensuring transparency and discretion in all billing-related interactions. Regarding settlement through ALL Reward points, our review of the correspondence did not identify prior written confirmation of the requested arrangement. Nevertheless, the team extended flexibility to facilitate settlement through eligible ALL Reward points, including an exception in relation to the 50% voucher. Following a detailed exchange of emails to address your concerns and clarify the arrangements, the agreed points settlement was processed and the refund to your original payment method was initiated. The process and expected timeline were communicated to you, and the ARN was shared to assist you in tracking the transaction. Throughout these interactions, our team remained engaged in addressing your requests and exploring possible solutions, extending considerations beyond the standard arrangements wherever operationally feasible. While we understand that not every request could be fulfilled, the team made concerted efforts to accommodate your preferences in recognition of your membership status and the special occasion. We note that, following the detailed email exchange and the actions taken to address your concerns, you have chosen to share your experience online. We respect your right to provide feedback and appreciate the opportunity to place the arrangements and the efforts made by our team on record. We value your association with ALL – Accor Live Limitless and remain committed to delivering personalised hospitality while ensuring consistency, fairness and transparency in the application of membership benefits. Warm Regards, Shyama MAITY Director of Rooms

Dear Jobin J., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our hospitality excellent. However, we regret to learn about the issues you encountered with your room, including the power concerns and the bathroom layout. Your comments are valuable to us, and we will take them into consideration as we continually strive to improve our guest experience. Warm regards, Muskan Niroula Guest Relations Novotel Hyderabad Convention Centre

Dear Mr. S., Thank you for sharing your valuable feedback with us. We have noted your suggestion regarding the frequency of our shuttle pick-up and drop-off services, as well as your rating of 60/100 for cleanliness. Currently, our shuttle operates every alternate hour. However, we understand that more frequent services would be convenient for our guests. We will share your feedback with our management team for review and explore possibilities to improve the frequency wherever feasible. We also regret that our cleanliness standards did not fully meet your expectations. Your feedback has been noted and will be shared with the concerned team to review and take the necessary steps to improve our standards. We sincerely appreciate your feedback, as it helps us identify areas for improvement. We look forward to welcoming you back to Novotel Hyderabad Convention Centre for a better experience. Sincerely, Warm regards, Muskan Niroula Guest Relations Novotel Hyderabad Convention Centre

Dear Manvi S., Thank you for your positive feedback. We are pleased to hear that you appreciated the early check-in and the pick and drop service. Your satisfaction is important to us, and we hope to welcome you back soon. Warm regards, Muskan Niroula Guest Relations Novotel Hyderabad Convention Centre

Dear Ashish C., Thank you for your positive feedback. We are delighted to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Muskan Niroula Guest Relations Novotel Hyderabad Convention Centre

Dear Mr. R., Greetings from Novotel Hyderabad Convention Centre. Thank you for sharing your feedback with us. We sincerely regret the inconvenience caused and understand your disappointment at not being able to access your room earlier, especially when you had an important conference to attend. We would like to respectfully clarify that our standard check-in time is 14:00 hours (2:00 PM). While we always make every effort to provide rooms before the standard check-in time, early check-in is subject to availability and the readiness of the rooms. On the day of your arrival, the hotel was operating at full occupancy, and the rooms were not available for an earlier check-in. We understand that this situation affected your conference schedule, and we sincerely apologise for the inconvenience. We value your time and understand your expectations, particularly when travelling for business. Please be assured that our team always strives to accommodate guests' requests wherever possible, subject to availability. Your feedback has been noted and shared with the concerned team for review, as we continuously work towards improving our guest experience. We regret that we could not meet your expectations on this occasion and hope you will give us another opportunity to provide you with a more comfortable and seamless stay. Warm regards, Muskan Niroula Guest Relations Novotel Hyderabad Convention Centre

Dear Mr. S., Thank you for sharing your feedback. We truly value your loyalty as an Accor Plus Explorer member and sincerely regret that your experience regarding the room pricing did not meet your expectations. Please be assured that our room rates are dynamic and may vary depending on availability and prevailing demand. As a gesture of appreciation for your loyalty, we upgraded your accommodation to a Suite Room. Our Duty Manager also had the pleasure of meeting you upon arrival and explaining the room pricing details to you in person. Additionally, we have extended complimentary breakfast to you as a gesture of goodwill and to further enhance your stay with us. We sincerely appreciate your continued trust in Accor and hope that the room upgrade and added benefits helped make your experience more enjoyable. We look forward to welcoming you back to Novotel Hyderabad Convention Centre for a more memorable stay. Warm regards, Muskan Niroula Guest Relations Team Novotel Hyderabad Convention Centre