ibis Bilbao Centro 1 star

Customer review rating (ALL Rating) 4.6/5 1,180 reviews

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Description

Hotel extras

  • 15 min. walk from the Guggenheim Museum and Casco Viejo

  • Private parking with direct access to hotel rooms

  • Free WIFI throughout the hotel

  • Three well-lit meeting rooms for up to 60 people

  • Private parking at the edge of an LEZ with airport access by road and bus

Our accommodation(s)

Hotel location

ibis Bilbao Centro

c/ General Concha 28, Nº Reg H.BI.01209
48010 BILBAO
Spain

GPS:43.257839, -2.935667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

POP EAT BAR

Relax with a drink checking your email or have fun with the family with table football and board games in our modern café offering a selection of light dishes. Enjoy a snack in your room at any time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,180 reviews

Customer review rating 4.0/5

Alfredo S. Families - Confirmed reviews ALL

Excellent staff at reception, especially Gabriel, and efficient breakfast support staff. Comfortable rooms, clean hotel, parking very convenient. Avoid staying at 5th floor with noise from lifts and from an intermittent banging from the roof, that keeps awaking several times during the night. It was reported but without avail. Well located with Tapas restaurant nearby that fits Bilbao atmosphere. 15 min from Guggenheim and other attractions.

Dear Alfredo S., Thank you for your kind words regarding our location, cleanliness, and the exemplary service provided by our staff, particularly Gabriel. We appreciate your feedback about the noise disturbances you experienced during your stay. While we strive to maintain a comfortable environment for all our guests, we recognize that external factors may impact this. Your comments regarding the roof equipment have been noted and will be considered in our ongoing efforts to enhance guest experiences. We are glad to hear you enjoyed the local atmosphere and proximity to attractions. Best regards, ibis Bilbao Centro

Customer review rating 5.0/5

Anson F. Business - Confirmed reviews ALL

I never leave reviews , I am too busy. But I am going out of my way to comment. I had various challenges to deal with, and the staff were simply tremendous.So kind, good humoured, patient, attentive. They really put a human face to Ibis. I want to make special mention of Virginia and Tatiana, at reception. Really like Angels.I'm amazed, really. I don't know where management found them, but I am certain they won't remain at reception for long! They are clearly so capable and skilled and so good at customer relations, I can see them in executive roles very soon. Thank you so much for the memorable experience. I'll be telling everyone!

Dear Anson F., Thank you for taking the time to share your experience at ibis Bilbao Centro. We are delighted to hear that our team, particularly Virginia and Tatiana, made such a positive impact during your stay. Their dedication to providing attentive and kind service is truly commendable, and your recognition of their efforts is greatly appreciated. It is our goal to ensure that every guest feels welcomed and valued, and we are thrilled to know that you felt this warmth during your visit. Your feedback not only motivates our staff but also reinforces our commitment to exceptional customer service. We are grateful for your kind words and your intention to recommend us to others. Thank you once again for your thoughtful review. Best regards, ibis Bilbao Centro

Customer review rating 5.0/5

Sylwester W. Business - Confirmed reviews ALL

Front desk staff excellent

Dear Sylwester W., Thank you for your kind words regarding our staff. We take pride in providing excellent service and are pleased to hear that your experience at our front desk met your expectations. Best regards, ibis Bilbao Centro

Customer review rating 4.0/5

Pedro P. M. T. Families - Confirmed reviews ALL

The location of the Hotel is excellent, having its garage parking is also a big plus for road trip travelers like us. Unfortunately arriving late means staying with the last spot which was extremely difficult to park. The breakfast was excellent with the variety and quality of what was served. Rooms were nice but cleaning could improve a notch.

Dear Mr. T., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our excellent location and breakfast offerings, as well as the convenience of our garage parking. We appreciate your comments about the parking situation, and your observations regarding room cleanliness will be shared with our housekeeping team for consideration. It is our goal to provide a comfortable and enjoyable experience for all our guests. Best regards, ibis Bilbao Centro

Customer review rating 4.5/5

Stephen G. Families - Confirmed reviews ALL

Friendly staff and hotel is very central

Dear Stephen G., Thank you for your kind words regarding our location and staff. We are pleased to know that our central position and friendly service contributed to your positive experience. We hope to welcome you back on your next visit to Bilbao. Best regards, ibis Bilbao Centro

Other web-users rate our hotel

  • 1,938 reviews 9.4/10 Location
  • 1,698 reviews 6.2/10 Room
  • 1,708 reviews 9.3/10 Service
  • 25 reviews 7.8/10 WiFi
  • 1,132 reviews 8.9/10 Breakfast
  • 598 reviews 7.4/10 Cleanliness

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