ibis Kuwait Salmiya 3 stars

Customer review rating (ALL Rating) 4.4/5 904 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Fitness centre

  • Steps away from Al Fanar Mall

  • Free WIFI

  • Serves Starbucks coffee

  • 3 Fully equipped conference rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Kuwait Salmiya

Salem Al Mubarak Street, PO Box 36442, Salmiya
24755 SALMIYA
Kuwait

GPS:29.342669, 48.076545

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  904 reviews

TripAdvisor Rating  4.5/5  1,093 reviews

Certificate of excellence 2022

Perfect location. .. very clean..

Customer review rating 5.0/5

Ferdinand C. Business - Confirmed reviews ALL

It was an amazing experience. All staff from receptionists.. cleaners.. drivers (airport transfers) were very approachable, helpful and professional.

Dear Mr. C., We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mahmoud Emara Front Office Manager

Customer review rating 3.0/5

Khalid Families - Confirmed reviews ALL

It wasn’t that clean, beds were not comfortable, it was much better few years ago

Dear Mr. Khalid , Thank you for taking the time to tell us about your experience at the ibis Kuwait Salmiya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mahmoud Emara Front Office Manager

Good stay

Customer review rating 4.0/5

M D. J. Couples - Confirmed reviews ALL

Family

Dear Mr. Mohammed , We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mahmoud Emara Front Office Manager

Best Room and Reception Service in a long time

TripAdvisor rating 5.0/5

Gabriele G TripAdvisor review

Good looking hotel, very nice location. The reception personell is great, always ready to accomodate any guests' need and super efficient! Besides, room cleaning is outstanding: Tara was on my floor and she has been simply perfect, incredibly kind and professional! Highly recommended for its service!

Dear Mr. Gabriel Thank you so much for taking the time to share your outstanding experience at ibis Salmiya Hotel, and for the excellent rating. We are overjoyed to learn that you found our room and reception service to be the best in a long time. Your kind words about our reception personnel, their efficiency, and their readiness to accommodate guests' needs are truly appreciated. We will ensure that your compliments reach our dedicated team. We're also thrilled to hear about the outstanding room cleaning service provided by Tara. She will be delighted to know that her efforts have made a positive impact on your stay. Your recommendation means a lot to us, and we look forward to the pleasure of welcoming you back to ibis Salmiya Hotel in the future. Thank you for choosing us, and we appreciate your kind words. Best regards,

Staff

Customer review rating 5.0/5

Samir M. Business - Confirmed reviews ALL

I was surprised with the welcome from the staff I am so glad I stayed at ur hotel. I must mention the time I checked in they were 2 gentlemen at the reception my apologie I forgot to take their name coz I was so happy with the hospitality. Location very good 24 hours coffee shop just downstairs. Thank you

Dear Mr. Samir Thank you so much for sharing your delightful experience at ibis Salmiya Hotel. We are thrilled to hear that you were pleasantly surprised by the warm welcome from our staff and that you are glad you stayed at our hotel. Your appreciation of the hospitality of our team motivates us to continue providing excellent service. We're also pleased to know that you found the location convenient and enjoyed the 24-hour coffee shop downstairs. We look forward to the opportunity to welcome you back to ibis Salmiya Hotel. Thank you for choosing us, and we appreciate your kind words. Best regards, Mahmoud Emara Front Office Manager

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Other web-users rate our hotel

  • 430 reviews 7.7/10 Location
  • 473 reviews 6.1/10 Room
  • 758 reviews 9.3/10 Service
  • 22 reviews 5.9/10 WiFi
  • 195 reviews 8.8/10 Food
  • 188 reviews 8.2/10 Cleanliness
  • 183 reviews 7.9/10 Breakfast
  • 96 reviews 7.3/10 Vibe

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