ibis Kuwait Salmiya Hotel 3 stars

Customer review rating 4.2/5 3,537 reviews

ALLSAFE approved hotel

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ibis Kuwait Salmiya
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+ 20 Services

Hotel extras

  • Fitness centre

  • Steps away from Al Fanar Mall

  • Free WIFI

  • Serves Starbucks coffee

  • 3 Fully equipped conference rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

ibis Kuwait Salmiya

Salem Al Mubarak Street
PO Box 36442
Salmiya
24755 salmiya
kuwait

Tel: +96525734247

Fax: (+965)25734248

Check-in from 14h00

Check out up to 12h00

  • By plane

    KOWEIT AIRPORT At 12.01km / 7.46 miles

  • By plane

    KUWAIT INTL AIRPORT At 24km / 14.91 miles

  • By plane

    SHEIKH SAAD TERM At 30km / 18.64 miles

GPS :29.342669, 48.076545

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay. Families can feel at home, too, in spacious suites with kitchenettes.

Our restaurants and bars

OLIVO

Type of cuisine: International

Unique menu offering pasta with a variety of creative sauces, healthy grill dishes & much more.... All served in an intimate yet exciting atmosphere. Check out our daily chef specials a fusion of taste from around the world.

IL TERRAZZO

Type of cuisine: Cafe

With its fantastic Alfresco setting overlooking the perfect view of the Arabian Gulf. A charming spot serving the unique meduse brand Shisha experience complemented by an array of real fruit flavoring to choose from.

MOCA CAFÉ - " STARBUCKS"

Open 24/7, we proudly serves Starbucks Coffee with a selection of snacks and refreshing beverages.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

IL TERRAZZO - SHISHA CAFE

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 64

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
ibis Kuwait Salmiya

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,537 reviews

TripAdvisor Rating 4.0/5

773 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location, friendly staff

Customer review rating 5.0/5

Rashed A. Couples - 15/09/2021 Confirmed reviews ALL

Large room, very clean, comfortable, enough path room stuff, more than excellent

Dear Mr. A., We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. we note your comments and will be taken into consideration for improvement and progress. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Khalil Assistant Front Office Manager
Customer review rating 2.5/5

Bikash P. Solo - 10/07/2021 Confirmed reviews ALL

Room is quite small. Breakfast is not good.

Dear Bikash p., Thank you for bringing this to our attention. We regret that faced such inconvenience during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Mahmoud Emara Assistant Front Office Manager

Very nice stay

Customer review rating 5.0/5

Anonymous Solo - 10/07/2021 Confirmed reviews ALL

It was comfortable stay and exceeded my expectations, front office are helpful room service are good

Dear Juan J., Thank you so much for your review. We appreciate your loyalty . I am pleased to hear you enjoyed your stay with us and for choosing a preferred hotel brand. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mahmoud Emara Assistant Front Office Manager

Very good stay

Customer review rating 5.0/5

Anonymous Solo - 25/06/2021 Confirmed reviews ALL

Thank you every one

Dear Mounirah A., We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mahmoud Emara Assistant Front Office Manager

Much room for improvement

Customer review rating 1.0/5

Abdullah Families - 14/06/2021 Confirmed reviews ALL

1) Rooms smell of cigarettes, although we've emphasised the importance of getting a non-smoking room. 2) Lobby staff handling the cafe could have a training course on customer service. 3) Hotel seems to be understaffed, we saw the same people handling luggage and cleaning the room day after day, even the reception staff. 4) It wasn't easy getting house cleaning service, even though we were normal guests, i.e. not in quarantine. 5) The lobby's furniture in the seating area needs to be refreshed. 6) The hotel's elevator doesn't go to the Car Parking at the basement, so we go to the adjacent mall to be able to access the lower parking spaces, even tough this is not the case the other way around, i.e. we can access upper hotel floors from the lower parking spaces through the hotel's elevators, this is a very strange situation. 7) Not enough towels. 8) Beds were uncomfortable.

Dear Abdullah A., Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Mahmoud hashem Assistant Front Office Manager

Very good

Customer review rating 5.0/5

Anonymous Solo - 14/06/2021 Confirmed reviews ALL

Very good and special thanks to Mohamad ali in reception, he is good man and helpful

Dear Ali B., Thank you so much for your review. I am pleased to hear you enjoyed your stay with us and comfortably relaxed in your room. We have noted your comment regarding one of our colleagues and will share to our team. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mahmoud Emara Assistant Front Office Manager

Excellent dealing with customers

Customer review rating 5.0/5

Rashed A. Couples - 30/05/2021 Confirmed reviews ALL

Good location, nice place, clean rooms, Lovely staff.

Dear Rashed A., We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mahmoud Emara Assistant Front Office Manager

FAIR

Customer review rating 1.0/5

Gee Business - 19/05/2021 Confirmed reviews ALL

KITCHEN STAFF TREATED US AS IF WE ARE NOT HUMAN BEINGS... VERY DISRESPECTFUL

Dear Godwin E., Thank you for taking the time to tell us about your experience at the ibis Kuwait Salmiya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grace Anne Orina Reservation Supervisor

Excellent location

TripAdvisor rating 4.0/5

A-Bakry73 09/04/2021 TripAdvisor review

Hotel location is great and convenience. Staff are friendly and responsive. Operations are not consistent and many conflicts within different teams. I was treated as quarantined guest while I am not. Breakfast is mandatory but I didn't get the option to select and receive only what they decided to serve.

Thank you so much for your review. We appreciate your loyalty . I am pleased to hear you enjoyed your stay with us and for choosing a preferred hotel brand. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

FRIENDLY AND COMFORTABLE STAY

Customer review rating 5.0/5

Debra F. Couples - 29/01/2021 Confirmed reviews ALL

Our experience was great right from the booking in at the reception and everyone was friendly and nothing was too much for them

Dear Mr. and Mrs. F., We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grace Anne Orina Reservation Supervisor

It's ok ok

Customer review rating 1.5/5

R. Solo - 27/01/2021 Confirmed reviews ALL

Food not good

Dear Mr. JOHN R., Thank you for taking the time to tell us about your experience at the ibis Kuwait Salmiya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grace Anne Orina Reservation Supervisor

Well located

Customer review rating 3.0/5

Christopher F. Couples - 25/01/2021 Confirmed reviews ALL

Breakfast menu was given two option but both the breakfast menu was the same daily no changes.

Dear Christopher Santan F., Thank you for taking the time to tell us about your experience at the ibis Kuwait Salmiya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis Khalil Assistant Front Office Manager

A wonderful stay

Customer review rating 5.0/5

Debra F. Couples - 26/12/2020 Confirmed reviews ALL

From the time we arrived at reception until the time we booked out everyone was very friendly and welcoming

Dear Mrs. F., We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Khalil Assistant Front Office Manager

Good experience to stay there.

Customer review rating 4.0/5

M. Z. S. Business - 22/12/2020 Confirmed reviews ALL

During the stay stay found good service and also staff very cooperative.

Dear Mr. M., We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Khalil Assistant Front Office Manager

The hotel is good but needs to be upgraded from the point of use for the price of the stay without the breakfast and the price is overpriced

Customer review rating 3.5/5

Sara A. Families - 10/12/2020 Confirmed reviews ALL

The accommodation is good but in some notes in the course of carrying bags The room service rates are overpriced and the average family is not considered for the average income under these conditions and there is no tourism

Dear Mrs.Sarah A., We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Khalil Assistant Front Office Manager

Very accomodating, excellent services

Customer review rating 5.0/5

Devorah L. Couples - 21/11/2020 Confirmed reviews ALL

Stayed 4dys and 3nights, Very good people, specially JOY from recepcion, shes very attentive and accomodating. Delicious food, and very good room services. Room is very good and clean. Thank you so much! Seeyou again nxt time! Very satisfied!

Dear Ms. Devorah, We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Khalil Assistant Front Office Manager

another comfortable stay

TripAdvisor rating 5.0/5

debs2411 15/09/2020 TripAdvisor review

I had a comfortable and quiet time at the hotel. Just one thing was there was no complimentary tea and coffee. Everything else was great you could see the cleanliness. The reception staff were all wearing masks and following the coid19 recommendations

Dear Valued Guest, Thank you for taking the time to share your feedback with us following your recent stay at Ibis Kuwait Salmiya. We are thrilled to read your review; it gives us great pleasure to know that you enjoyed our facilities and the service provided by all our Heartists as they continuously strive to deliver excellency. We look forward to welcome another opportunity to welcome you back and serve you better in the future. Sincerely! Louis Khalil Assistant Front Office Manager

Not like before

TripAdvisor rating 3.0/5

Maged E Business - 03/07/2020 TripAdvisor review

House keeping became not good for long periods 😡 cleaning every two days, Food quality not same before And food list limited Restaurant available for very limited time Cost vs current service is not fair

Dear Valued Guest We are sincerely grateful for the time you spent to share your comments on your recent stay in our Ibis Salmiya hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. as you know the lock down in the country with various regulation from the government we were not able to operate our restaurant or to keep the buffet for dining option . We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Rifad Ramjan Hotel Manager

Yet another great stay

TripAdvisor rating 5.0/5

debs2411 23/02/2020 TripAdvisor review

The staff were all very friendly, the reception made you feel at home. The room was very comfortable and quiet. We tried the buffet dinner and found it very delicious, I normally don't go for the buffet but this one had something for everyone. Would recommend this hotel to anyone

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Ibrahim Front Office Manager"

Great Service

TripAdvisor rating 5.0/5

martinkoch2020 Business - 19/02/2020 TripAdvisor review

The service from your team was Amazing! Upon check in I found the booking prepayment had not gone through leaving me with a shortage on my credit card. Your team was very understanding and supported letting me pay night by night till had enough credit. Even checking on me regularly during my stay. Looking forward to visiting again later this week

Dear Valued Guest, Thank you for taking the time to share your feedback with us following your recent stay at Ibis Kuwait Salmiya. We are thrilled to read your review; it gives us great pleasure to know that you enjoyed our facilities and the service provided by all our Heartists as they continuously strive to deliver excellency. We look forward to welcome another opportunity to welcome you back and serve you better in the future. Sincerely! Waleed Ibrahim, Front Office Manager

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