ibis Kuwait Salmiya 3 stars

Customer review rating (ALL Rating) 4.4/5 947 reviews

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Salem Al Mubarak Street, PO Box 36442, Salmiya, 24755 SALMIYA, Kuwait

Description

Hotel extras

  • Fitness centre

  • Steps away from Al Fanar Mall

  • Free WIFI

  • Serves Starbucks coffee

  • 3 Fully equipped conference rooms

Our accommodation(s)

Hotel location

ibis Kuwait Salmiya

Salem Al Mubarak Street, PO Box 36442, Salmiya
24755 SALMIYA
Kuwait

GPS:29.342669, 48.076545

Telephone
Fax +965 2573 4248

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  947 reviews

TripAdvisor Rating  4.5/5  1,104 reviews

Comfortable Stay

TripAdvisor rating 5.0/5

Mohamed S Families - TripAdvisor review

Lovely hotel, cozy standard room Amazing location Friendly staff I liked the view from IlTerrazzo cafe -one of the best views on the gulf road. They have suite rooms which is so spacious -will book it next time. Will come again and will recommend it to all of my family and friends

Dear Mr. Mohamed, Thank you for your wonderful review! We are thrilled to hear that you had a comfortable and enjoyable stay with us. It's fantastic to know that you found our hotel lovely, with cozy standard rooms and an amazing location. We're delighted that you appreciated the friendly staff and enjoyed the breathtaking view from Il Terrazzo cafe. We're glad you liked our spacious suite rooms and are looking forward to hosting you again next time. Thank you for your recommendation to your family and friends; it means a lot to us! We can't wait to welcome you back for another memorable stay at ibis Salmiya. Best regards, Louis Fadel Front office manager

Good value for money that was soiled by the behaviour of the staff. Look elsewhere for vacation purposes.

TripAdvisor rating 2.0/5

Adam B TripAdvisor review

Outright, the staff was untrusting and condescending. We were declined entry even though we had a prior booking and had to go through our travel agent and 3 different desk staff just to have access to our PRE-BOOKED 2 NIGHT ROOM!?. Then my partner and I had to promise not to bring any "men/women" into the room and were threatened by the existence of security cameras in the hallways which they "could send to *the ministry* and get you deported"(oooh so scary). This untrusting behaviour left a bad taste in our mouth. The room was tiny but the view was nice. We were on the 7th floor and the sunset was beautiful. Air conditioner was not working regardless of how much we tinkered with it. Even on medium settings, the fan would make an audible buzz throughout the day. The breakfast was average with the basic necessities available like eggs and coffee. Overall the trip was a 2/5 experience. It's decent value but the staff at the front soiled our experience with their untrusting behaviour. While researching locations, I found some lovely other resorts/hotels in the area that'll be more worthy of your money.

Dear Adam,, Thank you for taking the time to share your experience with us, although we are deeply disappointed to hear about the challenges you encountered during your purported stay. After thorough investigation, we couldn't locate any record of your reservation within our system. Furthermore, we adhere strictly to local regulations regarding guest accommodations, which includes the prohibition of visitors of different genders in the rooms. We apologize if this policy caused any inconvenience, as our foremost priority is ensuring the safety and comfort of all our guests. Regarding your comments about the behavior of our staff, we take such feedback seriously and will investigate this matter internally to ensure that our service standards are consistently upheld. We appreciate your compliments regarding the view from our 7th-floor rooms and the availability of breakfast essentials. However, we regret any discomfort caused by the issues with the air conditioning, and we apologize for any inconvenience this may have caused. Your feedback is invaluable to us as we continuously strive to improve our services. We apologize for falling short of your expectations and hope that you will consider giving us another opportunity to provide you with the exceptional experience that we strive to deliver to all our guests. Best regards, Louis Fadel Cluster Front Office Manager

Good housekeeping

TripAdvisor rating 5.0/5

Nilesh S TripAdvisor review

We are staying here 1 month I would like to say about room,room is very good cleaned every day we got good service.nice views staff was very good nice talking and helpfully Bikesh he is good housekeeper thank you ,if we come here in Kuwait for I will come here again thank you ibis housekeeping team for your good services

Dear our Valued Guest, Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your extended stay with us and that our housekeeping team, especially Bikesh, made your stay comfortable and pleasant. Ensuring cleanliness and providing excellent service are our top priorities, and we are glad that our efforts were reflected in your stay. Your appreciation motivates us to continue delivering exceptional service to all our guests. We look forward to welcoming you back during your next visit to Kuwait. Please don't hesitate to reach out if you need any assistance. Best regards, Louis Fadel Front office Manager

Good Stay

Customer review rating 4.5/5

Ali S. Solo - Confirmed reviews ALL

Being a gold ALL member, I got free room update and the room was good. I also had a complimentary dish of fruits. The check-in and check-out process was fast.

Dear Mr. S., Thank you for taking the time to share your feedback about your recent stay at ibis Kuwait Salmiya through the TrustYou Survey. We truly appreciate your valuable comments and are delighted to hear that you had a good stay with us. As a Gold member of the ALL - Accor Live Limitless loyalty program, we are pleased to have been able to provide you with a complimentary room upgrade and a complimentary fruit dish. It is our priority to ensure that our loyal members receive special benefits and recognition for their loyalty. We are glad to hear that you found the room to be good and that you had a positive experience with both the check-in and check-out processes. Ensuring a seamless and efficient experience for our guests is important to us, and we are pleased that we were able to meet your expectations in this regard. Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Louis Fadel Front Office Manager

Perfect location to be connected in salmiya area with public transportation

Customer review rating 5.0/5

Vaibhav S. Business - Confirmed reviews ALL

I've always stayed at Ibis salmiya when I visit Kuwait. Staff is polite and helpful always. A 10 on 10 for the whole experience to team IBIS, will be staying again towards apr end. Thank you

Dear Mr. Vaibhav, We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Fadel Front Office Manager

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Other web-users rate our hotel

  • 499 reviews 7/10 Location
  • 557 reviews 5.9/10 Room
  • 861 reviews 9.2/10 Service
  • 27 reviews 5.1/10 WiFi
  • 267 reviews 1.8/10 Comfort
  • 224 reviews 8.3/10 Cleanliness
  • 214 reviews 8.5/10 Breakfast
  • 213 reviews 8.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.