Hotel Mercure Graz City 4 stars

Customer review rating (ALL Rating) 4.7/5 1,198 reviews

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Hotel Mercure Graz City - Image 1
Hotel Mercure Graz City - Image 2
Hotel Mercure Graz City - Image 3
Hotel Mercure Graz City - Image 4
Lendplatz 36 to 38, 8020 GRAZ, Austria

Description

Hotel extras

  • In the center of Graz, just a few minutes' walk from the old town

  • Free WIFI throughout the hotel

  • Public paid parking garage with direct access to the hotel

  • Free sauna, infrared cabin and fitness area

  • All rooms are equipped with air-conditioning.

Our accommodation(s)

Hotel location

Hotel Mercure Graz City

Lendplatz 36 to 38
8020 GRAZ
Austria

GPS:47.075346, 15.430673

Telephone
Fax +43 316 751405555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OMEGA

Omega Bar - Open daily from 11:00 a.m. to 11:30 p.m. Spend your evening in a cozy atmosphere, enjoying a light snack, a refreshing beer, or an exclusive glass of wine from our carefully curated wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,198 reviews

TripAdvisor Rating  4.0/5  1,071 reviews

Customer review rating 4.5/5

Janos M. Solo - Confirmed reviews ALL

I had a great time during my stay. My prior room allocation request was taken into account, and every staff member I interacted with was very nice and helpful. The room had everything I needed, and the small sauna area was a great addition. Breakfast offered good variety and quality, which I really appreciated. The room is starting to show some wear and tear, so a bit of maintenance would be welcome. My only real criticism is the pillows: they were quite uncomfortable and too flat for a good night’s sleep.

Customer review rating 5.0/5

Stuart L. Families - Confirmed reviews ALL

Clean hotel, friendly staff

Customer review rating 4.5/5

William B. Couples - Confirmed reviews ALL

Decent rooms,good location ,great staff

Customer review rating 5.0/5

Ferati G. Families - Confirmed reviews ALL

Excellent

Customer review rating 2.5/5

Benjamin Z. Families - Confirmed reviews ALL

I wasn't going to write a review but as I received an email asking me to review my stay I'll leave my experience for the management to hopefully improve. I have stayed at several Mercure previously and they were never as good as Novotel (Accor's competing 4-star brand) but this Mercure was the worst I stayed at so far. Nothing was terrible but there were so many small issues that the overall experience got affected. Positives: friendly staff, junior suite large and with balcony, supermarkets and restaurants close by, good price Negatives: -) floor was extremely dirty; my child spilled juice on the floor and when I removed the juice with a tissue the tissue turned black. I tried a few spots in the room and everywhere was similarly dirty. After telling the reception the next day it got cleaned properly. -) Cleaning not properly done in general. There were crumbs on the carpet and on an armchair's extendable part from previous guests. Tile joints in bathroom partially really dirty. -) Furniture not well maintained. The main light source in our living room was broken. A shelf door was lose and only hanging on a last hinge. In the restaurant area a child was crawling over the bench to its family's table and the seat fell off the bench. -) Heater couldn't be lowered. The heating was set too hot but we couldn't reduce the temperature, so we had to open the windows. -) Generally cheap or sloppy management. Our room had 8 light sources (one broken) and 11 light switches of which 3 didn't do anything. The reading lights couldn't be controlled individually, so the reading light and the bed room's light source were always on or off together - which kind of defeats the purpose of a reading light. There was no price list for the minibar in the room and when I tried calling the reception to ask about prices the room's phone did not connect me to the reception - the reception could call our room's phone though. -) Breakfast selection was quite limited - reminded me more of breakfast at Ibis. Mercure Graz has three kinds of veggies, one kind of non-pork cold cut, four warm dishes and three kinds of pastries while Mercure Salzburg has about twice as much selection.

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Other web-users rate our hotel

  • 607 reviews 9.5/10 Location
  • 686 reviews 7.8/10 Room
  • 584 reviews 9.3/10 Service
  • 8 reviews 6.9/10 WiFi
  • 491 reviews 9.2/10 Breakfast
  • 263 reviews 7.8/10 Cleanliness
  • 82 reviews 6.5/10 Food
  • 66 reviews 4.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.