Hotel Mercure Graz City 4 stars

Customer review rating (ALL Rating) 4.5/5 191 reviews

Hotel Mercure Graz City - Image 1
Hotel Mercure Graz City - Image 2
Hotel Mercure Graz City - Image 3
Hotel Mercure Graz City - Image 4


ALLSAFE approved hotel

Hotel extras

  • In the center of Graz, within walking distance of the Old Town

  • Free WiFi throughout the hotel

  • Public parking garage for a fee with direct access to the hotel

  • Sauna, infrared cabin and fitness area free of charge

  • All rooms are equipped with air conditioners.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Hotel Mercure Graz City

Lendplatz 36 to 38
8020 GRAZ

GPS:47.075346, 15.430673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Our Omega Bar is open daily from 11am to 11:30pm. Enjoy your evening in a cozy atmosphere with a light snack, a cold beer or an exclusive glass of wine from our wine cellar!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  191 reviews

TripAdvisor Rating  4.0/5  1,050 reviews

Certificate of excellence 2022

"Well located but ageing"

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Nice and friendly personal. Room on the back of the building (above the parking entrance) are really exposed to very noisy club (until 22h30) on the other side of the road. Internal noise from something banging on a wall late and early on the evening. Bed is OK. Overall look and feel of the room is outdated. No sleepers available.

Dear Arnaud, Thanks for your comment about your stay. While we are glad our location met your expectations, we are sorry you were disturbed. We encourage guests to let us know of any issues on-site, our team would be happy to find a quieter room, should one be available. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements. We hope to welcome you back. Best wishes, Caroline, Guest Relation Manager

City centre Graz

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Stop over on a business t et IP ti Hungary, alee dy been here and loved it

Dear Lorenzo, Thank you for taking the time to share your opinion with us. We are delighted that everything met your expectations during your stay with us. It would be a pleasure to welcome you back on a future occasion. Best wishes, Caroline, Guest Relation Manager

Good, "but"...

Customer review rating 2.5/5

Pp Business - Confirmed reviews ALL

Reservation confirmed in an email was lost. Prolonged check in due to assignment of a new reservation. When I decided for higher category room, I found out it was with disabled shower - no information during check in. AVL rate should include breakfast, but breakfast was invoiced + when claimed, in 48 hrs still no reply. Otherwise the hotel and room were nice. Gym needs some maintenance. Disappointed the sauna was not on.

Dear Patrik, Thank you for taking the time to provide your feedback. We endeavour to provide an excellent standard for all our guests and are very sorry this was not the case; please accept our apologies and rest assured that we will be addressing your comments with our reception team. We do hope to welcome you back for an improved experience. Best wishes, Caroline, Guest Relation Manager

Customer review rating 5.0/5

M. Business - Confirmed reviews ALL

Amazing stay. Good service all over the place. Very patient clerk at the reception. The room was excellent, the quality of bed, television, air conditioning, and shower met all the criteria. The internet worked, the coffee machine worked. There was no sound, at all. Every employee, especially the lady manager from back office (I believe Patricia), always greeted every single guest loudly with high respect. Such attention is quite rare. In the bar, the bartender told me a short story about the history of the drink I ordered. The bar's dinner food was also quite tasty. The breakfast is the usual Mercure quality, so nothing disappointing. Plus point for the fruit juices, which were much better than at other places. Thanks for the whole Mercure Graz Team for such an excellent work.

Dear M., Thank you for taking the time to share your feedback. We are thrilled to hear that you found our service to be exceptional, especially from our reception staff and Patricia, our General Manager. It's great to know that you enjoyed the comfort of your room, including the bed, television, air conditioning, and shower. We're also glad that our internet and coffee machine met your expectations. Our Omega Bar team is delighted to hear that you appreciated the history behind your drink and found the dinner food tasty. We take pride in our breakfast buffet, and it's wonderful to know that our fruit juices stood out for you. Thank you for acknowledging our efforts in replacing single-use plastic items with more ecological alternatives, as well as your satisfaction with our ALL Accor Live Limitless Loyalty Programme. We hope to welcome you back. Best wishes, Caroline, Guest Relation Manager

Nice hotel

TripAdvisor rating 4.0/5

354huguess Business - TripAdvisor review

This Mercure hotel is very well located in the heart of the city. Rooms are like the Mercure standard and the cleanliness is well at that location. Breakfast buffet is fine, you can find everything you want and need. Only things to be ameliorated could be the sometimes high price.

Dear Hugues, Thank you for taking the time to share your review. It is nice to know that you enjoyed our breakfast and strategic location, however, we regret that our pricing did not meet your expectations; while we try to keep our rates competitive they can fluctuate according to demand. We look forward to welcoming you again. All the best. Caroline, Guest Relation Manager

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Other web-users rate our hotel

  • 492 reviews 9.3/10 Location
  • 536 reviews 6.7/10 Room
  • 402 reviews 8.5/10 Service
  • 13 reviews 8.5/10 WiFi
  • 456 reviews 9.2/10 Breakfast
  • 243 reviews 6.4/10 Comfort
  • 188 reviews 6.2/10 Cleanliness
  • 99 reviews 5.5/10 Vibe

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