Hotel Mercure Graz City 4 stars

Customer review rating (ALL Rating) 4.7/5 1,231 reviews

Hotel Mercure Graz City - Image 1
Hotel Mercure Graz City - Image 2
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Description

Hotel extras

  • In the center of Graz, just a few minutes' walk from the old town

  • Free WIFI throughout the hotel

  • Public paid parking garage with direct access to the hotel

  • Free sauna, infrared cabin and fitness area

  • All rooms are equipped with air-conditioning.

Our accommodation(s)

Hotel location

Hotel Mercure Graz City

Lendplatz 36 to 38
8020 GRAZ
Austria

GPS:47.075346, 15.430673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OMEGA

Omega Bar - Open daily from 11:00 a.m. to 11:30 p.m. Spend your evening in a cozy atmosphere, enjoying a light snack, a refreshing beer, or an exclusive glass of wine from our carefully curated wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,231 reviews

TripAdvisor Rating  4.0/5  1,070 reviews

Customer review rating 5.0/5

Daniel S. Solo - Confirmed reviews ALL

Comfortable room, fair rate, and I was thankful to he able to check in early.

Dear Daniel S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your room comfortable and appreciated the early check-in option. Your satisfaction is important to us, and we look forward to welcoming you back soon. Best regards, Hotel Mercure Graz City

Customer review rating 3.5/5

Jim V. M. Families - Confirmed reviews ALL

The hotel is well located and the staff was friendly and professional. We found the bed of quite poor quality. Particularly the pillows felt cheap and uncomfortable. Furthermore, it appears the hotel centrally arranges heating and there was no option to turn it down. We found it very uncomfortable over night as it became very hot. It was the same in the breakfast area where we really felt it was too warm to comfortably enjoy breakfast. A bit of fresh air would have been appreciated.

Dear Jim v. M., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the professionalism of our staff. However, we regret to learn that the quality of the bed did not meet your expectations and that you found the pillows uncomfortable. Additionally, we acknowledge your concerns about the heating system, which is centrally controlled for the comfort of all guests. We understand that temperature preferences can vary, and we appreciate your suggestion regarding ventilation in the breakfast area. We value your insights as they help us improve our services. Thank you once again for your feedback. Best regards, Hotel Mercure Graz City

Customer review rating 5.0/5

Suzanne M. Families - Confirmed reviews ALL

Excellent location next door to Christmas markets and fresh food market. Generous size room and lovely staff.

Dear Suzanne M., Thank you for your kind feedback. We are delighted to hear that you enjoyed our prime location and found our staff to be lovely. It is wonderful to know that you appreciated the spaciousness of your room. We look forward to welcoming you back in the future. Best regards, Hotel Mercure Graz City

Customer review rating 2.5/5

Madeleine K. Business - Confirmed reviews ALL

Tidiness should be improved, even took a picture from the dirt on the floor in my room. A colleague been in that hotel 2,5 yrs ago and told me already ahead that i might not be the cleanest place, he was right

Dear Madeleine, Thank you for taking the time to review your recent stay at our hotel. We sincerely apologize that your experience fell short of your expectations, particularly regarding the cleanliness of your room. Our housekeeping team strives to maintain the highest standards, and we regret that we did not meet these during your stay. Your comments have been shared with our team to ensure improvements are made. We take all feedback seriously and appreciate you bringing these matters to our attention. Cleanliness is a top priority, and we have reinforced our protocols to prevent such issues in the future. We hope we can provide you with an improved stay in the future. Kind regards, Caroline, Guest Relation Manager

Customer review rating 4.5/5

Hongyu L. Families - Confirmed reviews ALL

We have mentioned that we need a sofa bed in the reservation and surprisingly it has already been made when we arrived. Candy bear, chocolates and a toy were given as gifts to kids by front desk. What a nice welcome! Very friendly and helpful staffs in the restaurant also.

Dear L., Thank you for such a positive review. It is wonderful that you had such a pleasant stay at Mercure Graz City. We are delighted we could meet your family’s needs and that you arrived to find everything prepared. Our team takes great care to ensure special requests like your sofa bed are ready upon arrival. The welcome surprises for your children reflect our commitment to making all guests feel valued. That said, we regret any inconvenience with the waste disposal during your stay. While we aim to reduce single-use plastics, we understand your feedback and will consider how to balance sustainability with practicality. Nonetheless, we are pleased our team made a lasting impression through their attentive service. From check-in to dining, we strive to create memorable moments for families like yours. We look forward to welcoming you back on a future occasion. Best wishes, Caroline, Guest Relation Manager

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Other web-users rate our hotel

  • 621 reviews 9.5/10 Location
  • 705 reviews 8/10 Room
  • 590 reviews 9.3/10 Service
  • 7 reviews 7.8/10 WiFi
  • 501 reviews 9.1/10 Breakfast
  • 267 reviews 7.6/10 Cleanliness
  • 84 reviews 6.9/10 Food
  • 68 reviews 5.3/10 Amenities

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