Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 972 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  972 reviews

Customer review rating 3.5/5

Pearl A. Families - Confirmed reviews ALL

While we enjoyed a pleasant enough stay, it was a little disheartening to have very limited privacy due to our rooms placement directly alongside a very busy road and footpath. We were actually on the 4th floor, however that’s the Queenstown landscape for you. Thankfully the drapes were of excellent quality. The hotel has lovely helpful staff, is very clean and tidy however is certainly looking quite tired and dated. The concierge and valet service was exemplary Thank you.

Bonjour / Kia Ora Pearl, Thank you for sharing your feedback with us. We are delighted to hear you enjoyed our attentive concierge and valet service, as well as the cleanliness of the hotel and the support from our Heartists—your kind words will be warmly shared with the team. At the same time, we regret that your room’s aspect and the level of privacy did not fully meet your expectations. While our central location is one of the many advantages of staying with us, we understand it can occasionally present limitations, and we appreciate your understanding of the surrounding city environment. Your comments regarding the hotel’s overall condition are also well noted. Continuous improvement is very important to us, and feedback such as yours helps us to enhance the guest experience. We truly appreciate you choosing to stay with us, and we would be honoured to welcome you back for a more refined and comfortable experience in the future. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.5/5

Mary R. Couples - Confirmed reviews ALL

Love Sofitel Queenstown - the people who work there are so welcoming and nothing is too much trouble for them. It feels like home away from home.

Bonjour / Kia Ora Mary, Thank you so much for sharing your wonderful feedback! We are delighted to hear that Sofitel Queenstown felt like a “home away from home” and that our team made your stay so enjoyable. We are thrilled to hear your kind words about Federico in Le Salon Rouge — we will be sure to pass along your compliments. It’s always fantastic to know that our team’s dedication and hospitality leave a lasting impression. We look forward to welcoming you back soon for another elegant and heartfelt experience in Queenstown. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 0.5/5

Lisa M. H. Families - Confirmed reviews ALL

The Mattresses were appalling. They had lumpy mattress toppers on them that were stained and uneven. When I removed the mattress protector a previous guest had put 2 towels under the mattress protector to try and prop up the mattress topper even more. Totally unhygienic and completely unacceptable for any category of hotel. I communicated with a cleaning supervisor after the first morning who was exceptionally polite and considerate and I asked her to remove the mattress toppers from the room that we had taken off the single beds and she ensured this happened. Sleeping on the mattresses minus the mattress toppers the second night was almost as bad as the first with zero support. The following morning I communicated at reception exceptionally quietly to a lovely Reception staff member and expressed what had taken place and she asked would we like a board placed on the bed. I informed her that if a board is required to support a mattress then that mattress has clearly passed its used by date. She advised me she would over see this and ensure that the problem is resolved. I told her I do not believe in public forums to denigrate hotels and I just wanted the problem fixed as my mother and I were now in pain from sleeping on those unfit for use mattresses for 2 nights. I am unaware if a board was added or not ? but the third night was no different and another terribly painful night ensued. The Receptionist had informed me that there was refurbishment was taking place and I asked her could we please have new mattresses but clearly this did not take place. We were exhausted and in pain from the Sofitel Queenstown Mattresses. I gave up by the 4th night.

Bonjour Lisa M. Your review is an uncomfortable read, and I am so sorry your sleep experience was so sub par. There's no place for poor bedding in our business, and I regret that we were unable to remedy things for you whilst you were in house. I'm pleased to reassure you that we have commenced a full bed replacement programme in the hotel, and as I am new to leadership here I have this is a priority. Lisa M., thank you for your generous comments regarding how our team handled your issues. They are a tremendous asset to the hotel and will be so sorry we couldn't rectify things satisfactorily. Sincerely Jo Finnigan Acting Cluster General Manager

Customer review rating 2.5/5

Sacha B. Friends - Confirmed reviews ALL

The reception staff were helpful and friendly. Room had no face cloths and only one robe instead of two. Was a cockroach in bathroom. The fridge was noisy and when we tried to turn air-conditioning up because room was cold this was also very noisy

Bonjour / Kia Ora Sacha, Thank you for your feedback. We’re delighted to hear that our reception team made a positive impression, and we will certainly pass on your kind words to Paul—he’ll be pleased to be recognized. We sincerely apologize for the concerns you’ve raised regarding your room. At Sofitel, we pride ourselves on delivering a high standard of comfort and service, and we regret that we missed the mark on this occasion. We’re sorry we missed the opportunity to turn this around for you during your stay had these issues been raised at the time. Please rest assured that your comments have been shared with our housekeeping and maintenance teams for prompt follow-up. We truly value your feedback and hope to have the opportunity to welcome you back for a much more seamless and enjoyable experience. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 3.0/5

James C. Business - Confirmed reviews ALL

Room was pretty tired with fittings cracked and chipped. A/C struggled to heat the room. Apart from the temperature the room was comfortable and quiet.

Bonjour / Kia Ora James, Thank you for your feedback. We regret to hear that aspects of the room did not meet expectations, particularly the condition of the fittings and the performance of the air conditioning. Please be assured that your comments have been shared with our team for attention and follow-up. We’re pleased to hear that, despite these issues, you found the room comfortable and quiet. We appreciate you taking the time to share your experience and hope to welcome you again in the future for a more seamless stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Other web-users rate our hotel

  • 403 reviews 9.4/10 Location
  • 517 reviews 7.6/10 Room
  • 648 reviews 9.1/10 Service
  • 10 reviews 1.7/10 WiFi
  • 168 reviews 7.4/10 Vibe
  • 133 reviews 8.2/10 Breakfast
  • 93 reviews 7.5/10 Cleanliness
  • 56 reviews 6.5/10 Value

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