Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 882 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  882 reviews

TripAdvisor Rating  4.6/5  2,011 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Paul C. Couples - Confirmed reviews ALL

We enjoyed our stay very much. Our only issue was your policy of non-efundable. We had a family issue with illness delaying our departurfe by 2 days and then airline issue, mechanical, and missed another day. we had paid for 4 nights, but unfortunately could only use one. We initaiilly planned to be there 8 thru 12th, but couldn't get to Queenstown until the 11th.

Bonjour / Kia Ora Paul, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed your stay and found our hotel “top notch.” We completely understand how frustrating travel disruptions, illness, and airline issues can be, especially when plans don’t go as expected. We genuinely wish circumstances had allowed you to enjoy your full booking. Regarding the non-refundable rate, during our busy holiday season, these rates help us manage high demand and secure accommodation for all our guests. We do appreciate that this can be disappointing when unexpected events occur, and we sincerely empathize with your situation. We hope that despite these challenges, you were able to enjoy your time in Queenstown, and we would be delighted to welcome you back under smoother circumstances in the future. Best Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Madalina C. Families - Confirmed reviews ALL

My family and I stayed for three nights and were impressed by the professionalism of the staff. The hotel is excellently located, close to the city centre, and the rooms are spacious and comfortable.

Bonjour / Kia Ora Madalina, Thank you so much for your wonderful review! We’re thrilled that you and your family enjoyed your stay with us and appreciated our team’s service. It’s lovely to hear that our central location and spacious, comfortable rooms helped make your visit memorable. We’re especially delighted that Paul Leroux made such a positive impression – he will be thrilled to know his efforts contributed to your experience. Your kind words mean a lot to him and the entire team. We look forward to welcoming you and your family back to Sofitel Queenstown on your next visit for another memorable stay! Best Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 2.0/5

Mark E. F. Couples - Confirmed reviews ALL

Very dated property No streaming to in-room TV Bed was terrible - clearly ancient and had a huge sag in it. Totally unfit for a hotel bed and particularly at nearly $900 per night.

Bonjour / Kia Ora Mark, Thank you for taking the time to share your feedback. We truly regret that your recent stay did not fully meet your expectations. We have just completed partial refurbishment of our rooms and are in the process of enhancing the décor to create a more inviting and luxurious environment. We are also in the process of replacing our mattresses to ensure the highest level of comfort for our guests. Our TVs are brand new, and we are actively exploring streaming and casting options to further elevate the in-room experience. Your feedback is invaluable, and we appreciate your honesty as it helps us continue to refine and elevate our offerings. We do hope to welcome you back in the near future to experience these enhancements firsthand. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 4.0/5

Renee B. Couples - Confirmed reviews ALL

We stayed for our honeymoon and it was a great location to stay in the middle of Queenstown! The rooms are wonderful, great comfortable beds! Great friendly staff, welcoming, provided excellent information! The balcony rooms are excellent for the fresh air! Would stay again!

Bonjour / Kia Ora Renee, Thank you for taking the time to share your experience and for choosing to stay with us for such a special occasion — congratulations on your honeymoon! We are delighted to hear you enjoyed our central Queenstown location, the comfort of our rooms, and the warm, welcoming service from our team. It’s wonderful to know the balcony room and fresh alpine air enhanced your stay, and we truly appreciate your kind comments about our staff and their local knowledge. Please accept our sincere apologies for the delay you experienced at check-in following your arrival. As you arrived prior to our standard check-in time and during our peak Christmas holiday period with exceptionally high occupancy, there was a short wait while we ensured your room was fully prepared to our standards. We truly appreciate your patience and understanding, and we’re pleased our team was able to offer a welcome drink while you waited. Your feedback is valued and has been shared with our team as we continue to review how we can better manage early arrivals during busy periods. We would be absolutely delighted to welcome you back again in the future — perhaps for a special anniversary stay. Kind Regards, Pradnya Lohate Front Office Manager

Customer review rating 5.0/5

Leith M. Couples - Confirmed reviews ALL

Great spa. Breakfast fantastic. Hotel location amazing. Can open windows and doors which is amazing.

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Other web-users rate our hotel

  • 395 reviews 9.5/10 Location
  • 486 reviews 7.6/10 Room
  • 616 reviews 9.1/10 Service
  • 10 reviews 1.7/10 WiFi
  • 161 reviews 7.3/10 Vibe
  • 121 reviews 8.3/10 Breakfast
  • 94 reviews 7.9/10 Cleanliness
  • 51 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.