ibis London Earls Court 3 stars

Customer review rating (ALL Rating) 4.6/5 2,007 reviews

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ibis London Earls Court - Image 1
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47 Lillie Road, Earl's Court, SW6 1UD LONDON, United Kingdom

Description

Hotel extras

  • Chargeable CAR PARK available

  • 18 fully-equipped meeting rooms accommodating 800 guests dinner style and 1200 theatre style

  • A short walk to West Brompton ( District Line & Overground )station and Earls Court station.

  • Grab a bite at Barnaby's, where you'll find home dining with a twist!

  • Easy access to Kensington, Chelsea, Harrods, West End, Oxford Street, Buckingham Palace

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Newly refurbished Standard Room with 2 single beds

Photo out of - Newly refurbished Standard Room with 2 single beds

Our new rooms are designed with a contemporary style for the ultimate nights sleep with modern decor and have all you need; 2 cosy single beds, en suite bathroom, hairdryer, tea and coffee facilities, desk, free WiFi, flat screen 48 inch LCD TV, USB hub.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 19'/48 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Double Glazing

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Our new rooms are designed with a contemporary style for the ultimate night's sleep with modern decor and have all you need; 1 King bed and sofa bed, ensuite bathroom, hairdryer, tea and coffee facilities, desk, free wifi, 48 inch LCD TV and USB hub.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 19'/48 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Double Glazing

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Our new rooms are designed with a contemporary style for the ultimate night's sleep with modern decor and have all you need; 2 single beds and sofa bed, ensuite bathroom, hairdryer, tea and coffee facilities, desk, free wifi, 48 inch LCD TV and USB hub.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 19'/48 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Double Glazing

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Our new Accessible rooms are with modern decor, feature wheelchair turning space, alarm cord, wheel-in shower, bathroom grab rails, accessible beds, desk, free Internet, 48 inch LCD TV and USB hub. Audible, visual and vibrating fire alarms on request.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Fixed showerhead
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Double Glazing

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

ibis London Earls Court

47 Lillie Road, Earl's Court
SW6 1UD LONDON
United Kingdom

GPS:51.486217, -0.199267

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 226 rooms
  • 10 rooms for people with reduced mobility
  • 4 connecting rooms
  • 12 floors

Languages spoken at the hotel

  • Brazilian
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

2 Restaurants

One Bar

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Business Center

  • Business center with support staff
  • On site
  • Indoor parking
  • Public
  • 140 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.78 m / 5.83 ft

  • Parking pricing: 31.16 € 26 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Ibis London Earls Court outdoor

Additional charge

47 Lillie Road, Earl's Court, SW6 1UD London, United Kingdom

GPS:51.486217, -0.199267

Parking information

  • On site
  • Outdoor parking
  • Public
  • 10 parking spaces

  • Parking pricing: 31.16 € 26 GBP Per day

Vehicles

  • Motorcycle places

Accessibility

  • Accessible parking

BARNABY'S LOUNGE & BAR

Photo out of - BARNABY'S LOUNGE & BAR

BARNABY'S LOUNGE & BAR

Cooking style
International
Capacity
96
Accessibility
Accessible service
SW6 1UD London, United Kingdom
Telephone +44 20 7610 0880

Other informations

Services

  • Wheelchair access

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

BARNABY'S LOUNGE & BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Full Self Service Buffet

Our Gala & Wedding Venue offers a capacious pillar-free Ballroom and is ideal for hosting Award Ceremonies, Gala Dinners or Wedding Receptions. Spacious enough the Ballroom caters for up to 800 guests while the high ceiling will permit the most ambitious.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,007 reviews

Customer review rating 4.5/5

Joanne B. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Chaudhry I. U. Friends - Confirmed reviews ALL

Dear Chaudhry, Thank you for choosing us. We are delighted you found your stay so comfortable and that you enjoyed our hotel chain. Our team works hard to create a welcoming atmosphere, and it means a lot that your trip with friends was such a great experience. We all look forward to the pleasure of welcoming you back. Our kindest regards, Supriya Rai, Guest Relations Manager

Customer review rating 4.0/5

Wilmari W. Business - Confirmed reviews ALL

Dear Wilmari, We are delighted that your stay with us was pleasant and that our team made you feel welcome with their friendly and helpful service. Our hotel is comfortable throughout, and we are glad you enjoyed our breakfast and the cafe area near reception. It would be a pleasure to welcome you back on a future occasion. Kind regards, Kristian Dhima, Guest Relations Manager

Customer review rating 5.0/5

Philip B. Friends - Confirmed reviews ALL

Dear Philip, Thank you very much for your kind feedback. We are delighted that your stay provided you with excellent overall value and that you found your accommodation to be clean, comfortable and equipped with all the essentials. It is wonderful to hear you enjoyed a seamless booking experience through the Accor ALL App and that using it made making arrangements more convenient for you. However, we regret that your experience with the ALL loyalty programme recognition did not meet your expectations. We appreciate you sharing your perspective, and we understand that feeling valued as a frequent guest can make a difference. Nonetheless, we are pleased that our reception team made a positive impression and that your check-out process, internet connection and the lunch at our first-floor restaurant contributed to a pleasant time with your friends. Finding our location convenient for your plans adds to our satisfaction in having welcomed you. We hope to welcome you back. Best wishes, Kristian Dhima, Guest Relations Manager

Customer review rating 4.0/5

Periklis S. Solo - Confirmed reviews ALL

Dear Periklis, Thank you for this high rating. We are delighted that you found our service excellent throughout your stay. It is wonderful to hear that Anna made such a great impression at breakfast with her professional attitude and warm behaviour. Our team takes real pride in looking after every guest, and your words mean a lot to us. We are also thrilled that a three-star hotel could offer you a five-star experience. Our hotel aims to deliver comfort and genuine hospitality in a convenient London location, and it sounds like we hit the mark for you. We all hope to welcome you back in the future. Best wishes, Kristian Dhima, Guest Relations Manager

Customer review rating 4.5/5

Chaudhry I. U. Friends - Confirmed reviews ALL

Amazing it’s a nice hotel chain

Dear Chaudhry, Thank you for choosing us. We are delighted you found your stay so comfortable and that you enjoyed our hotel chain. Our team works hard to create a welcoming atmosphere, and it means a lot that your trip with friends was such a great experience. We all look forward to the pleasure of welcoming you back. Our kindest regards, Supriya Rai, Guest Relations Manager

Customer review rating 4.0/5

Wilmari W. Business - Confirmed reviews ALL

My stay with the Ibis Earl's Court was pleasant. The staff were incredibly friendly and helpful. The hotel is well-located, right by the bus stop and a few minutes' walk from the underground station. Unfortunately, two of the elevators did not function well, so the wait to get up or down was a little uncomfortable, especially since the hotel was rather busy. The breakfast was great and the hotel is very comfortable overall, also the cafe area near the reception. The rooms were good, but there were a few ring marks on the table tops, so overall cleanliness can be slightly improved. Generally, the bathroom and bed were clean.

Dear Wilmari, We are delighted that your stay with us was pleasant and that our team made you feel welcome with their friendly and helpful service. Our hotel is comfortable throughout, and we are glad you enjoyed our breakfast and the cafe area near reception. It would be a pleasure to welcome you back on a future occasion. Kind regards, Kristian Dhima, Guest Relations Manager

Customer review rating 5.0/5

Philip B. Friends - Confirmed reviews ALL

Very good value for money. Rooms were clean, very quiet and have everything you need

Dear Philip, Thank you very much for your kind feedback. We are delighted that your stay provided you with excellent overall value and that you found your accommodation to be clean, comfortable and equipped with all the essentials. It is wonderful to hear you enjoyed a seamless booking experience through the Accor ALL App and that using it made making arrangements more convenient for you. However, we regret that your experience with the ALL loyalty programme recognition did not meet your expectations. We appreciate you sharing your perspective, and we understand that feeling valued as a frequent guest can make a difference. Nonetheless, we are pleased that our reception team made a positive impression and that your check-out process, internet connection and the lunch at our first-floor restaurant contributed to a pleasant time with your friends. Finding our location convenient for your plans adds to our satisfaction in having welcomed you. We hope to welcome you back. Best wishes, Kristian Dhima, Guest Relations Manager

Customer review rating 4.0/5

Periklis S. Solo - Confirmed reviews ALL

A three star hotel offering five star experience

Dear Periklis, Thank you for this high rating. We are delighted that you found our service excellent throughout your stay. It is wonderful to hear that Anna made such a great impression at breakfast with her professional attitude and warm behaviour. Our team takes real pride in looking after every guest, and your words mean a lot to us. We are also thrilled that a three-star hotel could offer you a five-star experience. Our hotel aims to deliver comfort and genuine hospitality in a convenient London location, and it sounds like we hit the mark for you. We all hope to welcome you back in the future. Best wishes, Kristian Dhima, Guest Relations Manager

Customer review rating 4.0/5

Daniella C. Couples - Confirmed reviews ALL

It is a nice hotel well located to go to the empress museum Only few brings that were a little frustrating: Only 2 large towels, no hand towel or bath mat? Or a towel for the hair Barely any shampoo soap left in the shower No small mirror to do my make up and hair Apart from that, comfy room and we slept well!

Dear Daniella, Thank you for writing a review. We are delighted that you found our hotel nice and enjoyed a comfortable night’s sleep in your room. We are also happy that you appreciated how well located we are for visiting the Empress Museum and exploring the local area. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the towels and toiletries in your bathroom, and we are sorry that the mirror and shower glass were not up to our usual standards. Our housekeeping team is always available to put things right on the spot when these rare shortcomings occur. We also note your comment about the WiFi speed and will take it into consideration. Nonetheless, we are glad that your room felt comfortable and that you slept well. Our team works hard to provide a restful environment so you can recharge after a day out in London. Finally, we are pleased that our location near Fulham, Chelsea and Kensington made it easy for you to enjoy the city. We hope that you will return in the future. Best regards, Supriya Rai, Guest Relations Manager

Customer review rating 5.0/5

Ryan M. Couples - Confirmed reviews ALL

We had a great stay at the hotel. The location to the trains is perfect and easy to navigate. The staff are very helpful and welcoming alsways. The room has everything we needed during our stay. The restaurant meals were delicious when we ate there also.

Dear M., Thank you for taking the time to share your feedback. We are delighted that our location made your travels so easy, with the train connections just steps away. It is wonderful to hear that our team looked after you so well and that you found your room equipped with everything you needed for a long stay. We also appreciate you choosing to book directly on our website, and we are glad it was a smooth and hassle-free experience from the start. We all hope to welcome you back in the future. Best wishes, Sonal N, Guest Relations Manager

Customer review rating 4.0/5

Ann C. Business - Confirmed reviews ALL

Great location so close to West Brompton Rd tube station, was perfect for me. Comfortable bed, quiet, felt very safe, only negatives were terrible shampoo/conditioner and the lack of smile on staff at check in and check out, no greeting thanking you for being a memeber or anything like that. It's a bit sad.

Dear Ann, Thank you for writing a review. We are delighted that our location made your trip so easy, with West Brompton station just a short walk away. We are also glad you found your room comfortable, quiet, and safe, and that you appreciated being able to open the window for fresh air. It is wonderful that you felt at ease during your business stay. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that our toiletries were not to your liking and that our team’s welcome felt less warm than it should have. Our multilingual staff take pride in making every guest feel valued, and we will certainly reflect on your feedback about recognition for our loyal members. Nonetheless, we are pleased that your overall stay was a positive one and that you found our location so well suited to your needs. Our neighbourhood gives easy access to Kensington, Chelsea, and the Royal Albert Hall, and we hope you were able to enjoy a bit of what the area has to offer. We look forward to the pleasure of welcoming you back. Best regards, Sonal N, Guest Relations Manager

Customer review rating 4.5/5

John W. Couples - Confirmed reviews ALL

Vast improvement since our last stay 5 years ago. Room good and comfortable, breakfast good and well organised. General service level excellent.

Dear John, Thank you for taking the time to share your thoughts with us. We are delighted that you noticed such a vast improvement since your last stay five years ago. Our team has worked hard to elevate every aspect of the guest experience, and knowing this made a difference to your visit means a great deal. Your kind words about the comfortable room, the well-organised breakfast, and the excellent service level have truly brightened our day. We are especially pleased that our location continues to work so well for you. Having a secure car park outside the congestion zone with easy tube access makes exploring London simple, and we hope you took full advantage of it. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Kristian Dhima, Guest Relations Manager

Customer review rating 3.5/5

Tina G. Solo - Confirmed reviews ALL

Room had a funny smell to it Surprised that there is no iron in the room

Dear Tina, Thank you for writing a review. We are pleased that your overall experience left you with a favourable impression. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your remarks about the room atmosphere have been noted, and our housekeeping team remains at your disposal to address any such concerns on the spot. Nonetheless, our hotel is situated just a short stroll from West Brompton Station, a 4-minute walk, and Earl’s Court Station, only 9 minutes away, offering convenient links across the city. We hope to see you again in the future. Best wishes, Sonal N, Guest Relations Manager

Customer review rating 5.0/5

Maggie M. Business - Confirmed reviews ALL

Easy check-in great staff

Dear Maggie, Please accept our sincere thanks for this glowing review. We are delighted that you found your room so comfortable and our location convenient for your business trip. It is lovely to hear that Kendra and Elizabeth made such a positive impression. We are lucky to have them on our team, and we will share your kind words with them personally. We are also glad the check-in went smoothly and that you found the booking process easy to manage on all.com. Our team works hard to make every stay seamless, and your Classic membership means a lot to us. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Sonal N, Guest Relations Manager

Customer review rating 5.0/5

Elison O. P. Friends - Confirmed reviews ALL

I liked it very much, I want to thank the excellent Usana

Dear Elison, Thank you for choosing our hotel. We are delighted that you had such an enjoyable stay with us at ibis London Earls Court. It is wonderful to know that Usana made a lasting impression on you. Our team takes great pride in looking after every guest with warmth and care, and we will make sure your praise reaches her. We look forward to welcoming you back. Best wishes, Sonal N, Guest Relations Manager

Customer review rating 3.5/5

Mustafa G. M. Solo - Confirmed reviews ALL

Location was good. Room was clean and enough. Maybe a little closet would be better. Also a small piece of snack would be nice. But Receptionist Rana was rude to me. While giving everyone else their room keys, he said my room wasn't ready. I am not sure but I hope this wasn’t a racist attitude. But you should warn him definitely. Other receptionist staff was lovely lady. She helped me quickly. Thnx to her

Dear Mustafa G., We appreciate you letting us know about your recent visit. We are pleased that you found our location convenient and your room clean and adequately sized. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret any impression of discourtesy you may have felt during check-in; our team prides itself on treating every guest with equal respect and warmth. Your feedback regarding the availability of storage space and a light snack has also been noted. Nonetheless, it is heartening that a member of our reception team was able to assist you promptly and leave a positive impression. We are also glad that your overall experience brought you a sense of satisfaction. It would be a pleasure to welcome you back for another enjoyable experience. Kind regards, Sonal N, Guest Relations Manager

Customer review rating 3.0/5

Charles M. Business - Confirmed reviews ALL

You could do with a street entrance rather than having to walk in via roadway. The walls are thin and I could easily hear albeit inconsiderate neighbours voices at 3am. I hope i didnt disturb them when i left at 6.30am. Room was clean, bed not overly comfortable. Shower room was good.

Dear Charles, We appreciate you letting us know about your recent visit. We are pleased that our central location worked well for your business trip and that you found the booking experience smooth, with a helpful voice on the other end of the line. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. The hotel is set back from the street, and we understand that clearer directions would make arrival easier. Regrettably, you were also disturbed during the night, and we recognise how frustrating that must have been, especially when an early start awaits. As you noted, our higher floors on the quieter side of the building tend to offer a more restful environment, and our reception team is always on hand to assist with any concerns. We also hear your thoughts on the sleeping surface and will take your feedback into account. Nonetheless, it is good to know that your room was spotless and that the shower room left a positive impression. We hope we have the opportunity of seeing you again in the future. Kind regards, Sonal N, Guest Relations Manager

Customer review rating 4.0/5

Natalie M. Couples - Confirmed reviews ALL

The room was nice & clean. The staff are friendly & helpful, there is a great restaurant on site. Disappointing that in this day & age they restrict casting from the TV when the Mercure which is the sister hotel on the same site offers this. You also cannot order room service from the Ibis where you can from the Mercure. I personally would stay in the Mercure over the Ibis but I guess it gives you a cheaper alternative in the same location. If we hadn’t stayed in the Mercure the night before my review may have been different as I wouldn’t have experienced the differences.

Dear Natalie, Thank you very much for your feedback. We are delighted that you found your room nice, clean and comfortable during your stay with us. It is wonderful to know that our team made a great impression, from the reception and housekeeping to the service at Barnaby’s Kitchen & Lounge. We are particularly glad the gentleman at reception could help you with compassion when your booking needed adjusting. We hope to welcome you back soon. Best wishes, Sonal N, Guest Relations Manager

Customer review rating 2.5/5

Fiona R. Families - Confirmed reviews ALL

We had 3 people in our room and only 2 towels allocated. Also the bathroom smelt dirty drains No telephone in room to call reception

Dear Fiona, Thank you for taking the time to share your review. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Our team aims to deliver a warm, personal welcome, and we regret that this did not come across during your visit. We also apologise for the shortfall with the in-room supplies and the unpleasant scent you noticed. Your comfort is important to us, and our housekeeping colleagues are always on hand to address such matters promptly when made aware. We note your wish for a more human touch, and we value this reminder. Our front desk is available anytime to assist with any request, and we would have been glad to resolve any concern you raised. We do look forward to seeing you in the future for a better experience. Kindest Regards, Xhensila Celaj, Guest Relations Manager

Customer review rating 4.5/5

Desmond F. Friends - Confirmed reviews ALL

Rahul managed to include parking for us which was a great help.

Dear Desmond, Thank you for positively reviewing your visit. We are delighted that you had such a smooth and speedy arrival at our hotel. Our team is proud to offer a friendly check-in experience, and we are especially glad Rahul could assist you with your parking needs so efficiently. It means a lot to hear that small touches like helpful staff and practical services made your stay enjoyable. We look forward to welcoming you back for a memorable experience. Best wishes, Manish Dulal, Guest Relations Manager

Customer review rating 5.0/5

John C. Friends - Confirmed reviews ALL

If I ever visited London again this wil be the Hotel I go too

Dear John, It was a pleasure to receive your kind feedback. We are happy to hear that you valued the professionalism of our team during your stay. Our staff works hard to create a welcoming atmosphere, so your words mean a great deal to us. It brings us joy to know that you felt well supported, especially when it came to resolving unexpected situations promptly. We are glad you would choose us again for your next visit to London. Our team appreciates your recommendation and the trust you placed in us for your friends’ trip. We look forward to seeing you again. Kind regards, Kristian Dhima, Guest Relations Manager

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Great location for V&A, 3 min away from Tube/ Rail, good double room, pleasant bar and restaurant (breakfast), professional but warm staff. In most respects the experience was better than we initially anticipated when booking.

Dear Guest, Thank you for choosing our hotel and for taking the time to write a review. We’re delighted you found our location convenient for visiting local attractions and appreciated being just moments from public transport connections. It’s wonderful you enjoyed your comfortable room and found our bar and breakfast offerings pleasant. Our team takes pride in delivering professional yet personable service, so your kind words about their welcoming nature are particularly rewarding. We hope that we may be able to welcome you back again soon! With renewed thanks, Manish Dulal, Guest Relations Manager

Customer review rating 5.0/5

Gemma P. Families - Confirmed reviews ALL

Very happy we have booked this hotel..staff are friendly and attentive Sparkly clean and very good facilities

Dear Gemma, Thank you very much for this kind review. We are thrilled you had such a comfortable stay with us. It’s wonderful to hear our team made your family trip enjoyable. Elizabeth and our restaurant colleagues always aim to create welcoming moments, and your recognition means a lot. That said, we regret any delays you experienced during service. Our staff strives to balance attentiveness with efficiency, and we’ll review this feedback closely. Finally, we’re glad our central location made exploring London convenient for you. Barnaby’s Kitchen & Lounge is a favorite spot for families to unwind after a day out. The entire team looks forward to welcoming you back in the future. Best wishes, Kristian Dhima, Guest Relations Manager

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