Mercure Convention Center Ancol 4 stars

Customer review rating (ALL Rating) 4.7/5 1,653 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

Our accommodation(s)

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Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta
14430 JAKARTA
Indonesia

GPS:-6.122196, 106.836323

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SUNDA KELAPA RESTAURANT

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,653 reviews

TripAdvisor Rating  4.0/5  2,631 reviews

Quite good experience

Customer review rating 4.0/5

Faradisa Families - Confirmed reviews ALL

Overall the stay was quite good. Just a bit not satisfied with the breakfast.

Dear Ms. Qorina I., Thank you for choosing to stay at Hotel Mercure Convention Center Ancol and for taking the time to share your feedback with us. We're delighted to hear that your overall experience was quite good. We apologize for any dissatisfaction you may have experienced with the breakfast. Your comments are valuable to us as they help us identify areas for improvement. Rest assured, we will review our breakfast offerings and make necessary adjustments to enhance the quality and variety to better meet our guests' expectations. We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you once again for your feedback. Sincerely, Darmadi Law Front Office Manager

One of the best hotel in North Jakarta

TripAdvisor rating 5.0/5

OnAir50430066038 TripAdvisor review

One of the best option hotel in North Jakarta. The first time we came is greeted by Guest Relation Fitria and Putri that help us to explain all nicely. The view to the ocean is a breathtaking view especially in the night. The breakfast offer a lot of variety from western to Indonesian Food.

The best experince

Customer review rating 5.0/5

Urmila Families - Confirmed reviews ALL

Oh sure, the best staycation for my family. Many facilities the best for kids, and i really love VR Games and mini waterpark. We stayed at Previllege for a night on the weekdays, It was a lovely room, big, clean, and lovely view of Ocean View at Ancol.

Dear Ms. Urmila H., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darmadi Law Front Office Manager

comfortable and clean

Customer review rating 5.0/5

Dharma Families - Confirmed reviews ALL

the cons: - restaurant crowded at breakfast, weekend. maybe have the guest to choose their breakfast time during check in. - tv is too small for this large room. a 43" smart tv will be good. - one of the elevators is broken during our stay, need to wait a bit during check out hours the goods: room is nice, comfortable and clean. pool is very good; kids are very happy. foods are delicious.

Dear Mr. Muhammad D., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room comfortable and clean, and that you enjoyed the pool and delicious food during your stay. Regarding your suggestions, we appreciate your input on improving our guests' experience. Offering guests the option to choose their breakfast time during check-in is a great idea to help manage the restaurant crowd, especially on weekends. We will certainly take this into consideration for future enhancements. We also acknowledge your feedback about the size of the TV in the room and the elevator inconvenience. Your comments have been noted, and we will explore ways to address these issues to ensure a more enjoyable stay for our guests. Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back for another pleasant stay in the future. Warm regards, Sincerely, Darmadi Law Front Office Manager

Best Stay in Ancol

Customer review rating 4.0/5

P. A. Families - Confirmed reviews ALL

This hotel have complete experiences & recreational facilities. All in one near the hotel, such as swimming pool with slider and kids area and also indoor play ground with VR games included.

Dear Mr. P., Thank you for choosing Hotel Mercure & Convention Center Ancol and for sharing your wonderful experience with us. We are delighted to hear that you had the best stay in Ancol and that you enjoyed our complete experiences and recreational facilities. Providing a wide range of amenities and activities for our guests to enjoy is always our goal, and we are thrilled that you found everything you needed conveniently located near the hotel. We apologize for the oversight regarding the kids' tent request. Your feedback is important to us, and we will review our procedures to ensure that requests are fulfilled promptly and accurately in the future. We appreciate your understanding and patience in this matter. We are also pleased to hear that you found our booking process simple and easy, with comprehensive room type information available. It's great that you were able to take advantage of the discount as a member, making your stay even more affordable. Once again, thank you for your kind words and for bringing this matter to our attention. We hope to have the pleasure of welcoming you back for another fantastic stay at Hotel Mercure & Convention Center Ancol in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Warm regards, Darmadi Law | Front Office Manager

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Other web-users rate our hotel

  • 249 reviews 8.4/10 Location
  • 1,317 reviews 8.3/10 Room
  • 1,230 reviews 8.6/10 Service
  • 25 reviews 7.3/10 WiFi
  • 595 reviews 7.7/10 Cleanliness
  • 428 reviews 7.2/10 Breakfast
  • 136 reviews 5.3/10 Value
  • 111 reviews 8/10 Beach

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