Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.6/5 3,177 reviews

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Novotel Hamburg City Alster - Image 1
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Luebecker Strasse 3, 22087 HAMBURG, Germany

Description

Hotel extras

  • 9-minute direct subway connection to the old town

  • NEWLY renovated, spacious, comfortable rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Welcome to Novo2 - an innovative combination of bar lounge & eatery

  • Fitness studio with sauna and steam bath, Early Bird breakfast from 4:30 a.m.

Our accommodation(s)

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Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Telephone
Fax +49 40 39190190

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO²

Modern furnishings and bright colors make the NOVO² restaurant a perfect place to spend hours of enjoyment. From 6:30 a.m. to 10:00 p.m., we serve delicious fresh dishes as well as light snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,177 reviews

TripAdvisor Rating  4.1/5  1,462 reviews

Accor downgrade

TripAdvisor rating 3.0/5

MichaelKaligis TripAdvisor review

No refrigerator for standard room, no tea spoon. New accor "standard" Far from anywhere, the only benefitnis only access to U1, left beside building

Customer review rating 3.0/5

Anne M. K. Families - Confirmed reviews ALL

The rooms and breakfast were fine. But the staff in the reception maked too many mistakes. We’ve got only one card per room when we checked in, and we were charged double for breakfast when we checked out. I wonder why this mistake was not recognized before paying. In stead of paying for 3 times breakfast for 5 adults, we were charged 6 times breakfast for 5 adults - an extra charge of 405€! Apparently because we had booked two room, but we were still only 5 adults sharing the two rooms! In my opinion this double charging would not have happened if the staff member had checked the invoice properly. This was pretty dissapointing. Furthermore, we lost a little plush cappybara keyring when our luggage was stored in the luggage room.

Dear Anne M. K., thank you very much for sharing your feedback with us. We are pleased to hear that you enjoyed our rooms and breakfast. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. Regarding the check-in and billing issues, we fully understand how disappointing and frustrating these mistakes must have been. You are absolutely right—such errors should have been noticed before payment, and we regret that this did not happen. We have addressed this with our team to ensure invoices are checked more carefully to prevent similar oversights in the future. We are also genuinely sorry to hear that your plush capybara keyring went missing while your luggage was stored in our luggage room. We have thoroughly checked our lost & found department and all surrounding areas, but unfortunately, we have not been able to locate the item. We truly regret that we cannot return it to you. If there is anything else we can do to support you further, or if you have additional details that may help us continue the search, please do not hesitate to contact us directly at h3… . We want to ensure we learn from this and improve sustainably. Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a seamless experience from start to finish. best regards Your Novotel Hamburg City Alster Team

Customer review rating 4.5/5

Lene V. J. Families - Confirmed reviews ALL

Nice rooms - updated decor and bathroom. Slightly old TV without the option of streaming or screensharing from iPhone.

Dear Lene V. J., thank you very much for your feedback. We are pleased to hear that you enjoyed our rooms, including the updated décor and bathroom. Thank you as well for your comment regarding the TV. We understand how important streaming and screen-sharing options can be for many guests today. We are currently reviewing our in-room technology and your feedback is very helpful as we work on potential improvements. We hope to welcome you back again soon. best regards Nadine Hoffmann T&C Managerin

Customer review rating 4.0/5

Rune T. Families - Confirmed reviews ALL

We had a good stay, nice staff, and central placement. Parking is expensive, we used APCOA located near, 30€, hotel was 70€

Dear Rune T., Thank you for your kind feedback regarding your stay with us. We appreciate your compliments on our staff and central location. In relation to the parking fees, Hamburg is indeed a beautiful city but also known for its high parking costs. Our rates are competitive for the area. best regards Nadine Hoffmann T&C Managerin

Customer review rating 5.0/5

Markus W. Business - Confirmed reviews ALL

As a frequent customer, its a nice touch to get a greeting by name. In general very friendly hotelstaff. Novotel(especially the Hamburg Alster one) sticks out of the Accor brand.

Dear Markus W., Thank you for your kind words and for being a loyal guest. We are delighted to hear that you feel welcomed and appreciated by our staff. Your positive feedback motivates us to continue providing exceptional service at Novotel Hamburg City Alster. best regards Nadine Hoffmann T&C Managerin

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Other web-users rate our hotel

  • 1,457 reviews 9/10 Location
  • 1,816 reviews 7.7/10 Room
  • 1,645 reviews 9.1/10 Service
  • 18 reviews 7.5/10 WiFi
  • 1,427 reviews 8.8/10 Breakfast
  • 889 reviews 8.5/10 Cleanliness
  • 210 reviews 5.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.