Novotel Monterrey Valle

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Novotel Monterrey Valle 4 stars

Customer review rating (ALL Rating) 4.3/5 1,144 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • A 10-minute drive from Club Campestre Monterrey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

  • By plane

    MONTERREY INTL APT At 25.75km / 16 miles

  • By train

    BUS STATION At 7km / 4.35 miles

GPS:25.647823, -100.328565

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,144 reviews

TripAdvisor Rating  3.5/5  405 reviews

Very good experience with people in the hotel

Customer review rating 4.5/5

Hector R. Business - Confirmed reviews ALL

Very good services

Worse night mare.

Customer review rating 0.5/5

E. Friends - Confirmed reviews ALL

Horrific, by far the worse looking rooms, carpet in the hallways look worse than an ol rug on the street, the smell of the room was like raw sewer. Customer service the worse thing ever, the girl name Frida could not make a decision for her self and the supervisor was worse. Wish no one has this experience ever.

Could be better

Customer review rating 3.5/5

Daniel G. Business - Confirmed reviews ALL

One of the things I love from this hotel is the view. I always ask for a room in an upper floor so I can enjoy the view. This time we were given a room in the 1st floor, it was really disappointing. Also, the WC in my room had a problem as it was leaking water all the time. Hopefully someone took care to resolve the issue and no water is lost.

Well located and good stay

Customer review rating 4.5/5

Daniel C. Families - Confirmed reviews ALL

Besides the elevator and the housekeeping staff everything else was wonderful. The whole staff was very kindly and the bar tenders need to be more polite.

Well located, premium area, need update.

Customer review rating 3.5/5

Juan G. Families - Confirmed reviews ALL

Everything OK, but need a remodelation soon, been there before (2014, 2018) and the rooms look a little but outdated. Confortable beds, poor TV reception (old screens with cable, no Smart TV options)

Estancia agradable

Customer review rating 5.0/5

Liliana D. M. C. Families - Confirmed reviews ALL

Muy satisfactoria

Old hotel

Customer review rating 1.0/5

Jose Business - Confirmed reviews ALL

This hotel needs maintenance ASAP.

Good stay

Customer review rating 4.0/5

Marco C. Families - Confirmed reviews ALL

Had a nice stay, the food was good and it was really pleasant to spend few days with my son, he had a lot o fun

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Front desk was slow

Customer review rating 4.0/5

Donald Y. Business - Confirmed reviews ALL

Overall good

Comfortable

Customer review rating 3.5/5

Roberto B. Business - Confirmed reviews ALL

It was a brief time, only for rest one night, but the time there was so calm and relaxing, in a few words, a good stay.

ESTANCIAS AGRADABLE

Customer review rating 5.0/5

Francisco M. Business - Confirmed reviews ALL

LIMPIAS LAS INSTALACIONES, PERSONAL AMABLE

agradable

Customer review rating 4.5/5

Saul R. Business - Confirmed reviews ALL

agradable

Estimado Sr. r., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Agradable

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Excelente

Old, poor Cust. Serv. Go somewhere elsee

TripAdvisor rating 1.0/5

guillermoc403 Families - TripAdvisor review

The only reason I stayed here is because they are pet friendly, otherwise I will not even look at them. The rooms are old and the room had long hairs from someone else. Check In personnel not very friendly. Waiters at the restaurant seemed not willing to work.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

Acceptable, but noisy

TripAdvisor rating 3.0/5

Relax55600654648 Solo travel - TripAdvisor review

Staff was good, not great, good. The noise in the halls at late hours and early hours as well as hearing many other rooms was very frustrating. THE SLAMMING DOORS WAS RIDICULOUS. A SHOE POLISHER WAS IN FRONT OF MY DOOR, SO i GOT TO HEAR SHOE POLISHING AT ALL HOURS. Very small odd pillows for the bed. Hard towels (2 bath, 1 hand) There was nothing that stood our. I was weakly greeted, never once a person asked to help with bags or bring a cart. Honestly, for the money, I would stay elsewhere. I would not stay here again. All in all it was acceptable. One of the absolute worst

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

An excellent service

TripAdvisor rating 5.0/5

512lionelm Business - TripAdvisor review

Before flying back from Monterrey, I lost my phone in a Taxi in Monterrey. The Novotel team found it back, collected it and sent it to me to Guatemala !! They have been perfect, what a amazing service !!!

We feel so proud when we can help to our guest. Thank you so much for your words and your time writing here.

Nice property in the middle of the action!

TripAdvisor rating 4.0/5

turirose Families - TripAdvisor review

Excellent staff, eager to help, walking distance from the nicest shopping mall in town. Great value for my money, I would definitely recommend it and return!! Love having a small refrigerator in room.

Thank you for share us your opinion, we hope to see you soon in your next trip to our city.

Crazy Me, Crazy Monterrey

TripAdvisor rating 3.0/5

Daniel M T Friends getaway - TripAdvisor review

first time in Mexico, first time in Monterrey! Unforgettable 5 days with good friends, good food, good drinks, beautiful nature, perfect art, new ideas, industrial heart of Mexico, JUST the place to be

We hope see you soon in our great city Monterrey.

Low service level for this category of price

TripAdvisor rating 3.0/5

lamiaa-mek Business - TripAdvisor review

- Elevator defective : Almost every day, the magnetic card to use it was not working. The reception told me I was the only one to complain about that... Totally wrong after discussion with other customers.... - The room service made several times mistakes in my orders. - I ask to extend my reservation, but they forgot to register it. They asked me to leave my room and gave me one with a below level. With apologize, but a commercial gesture have been more appreciable. - The hotel is expensive for the level of service. - Rooms are badly sound-conditioned. You can hear children playing in the wall, and people that are coming back from party at 5am (only the week end) I was supposed to stay 6 weeks. But I shortened my stay there and moved to an other place. Good point : - Breakfast - Cleanliness of the rooms (only in business, in standard it's average) - smiling staff

All the comments that we received are so important to us, we hope to have an opportunity for your Next visit to our city to get a better experience.

nice!! accepts pets

TripAdvisor rating 3.0/5

RDLSA Families - TripAdvisor review

Nice hotel!! Great location! Best of all accepts pets! The only issu e I had was When making the reservation, never did get a confirmation. I emailed and did not get a v response from customer service. We were traveling with our dog and we were told we could notify of this upon arrival. We did this and to my anxiety the rep was well let me see if we have availability. Thank goodness they did. Overall a good experience!

All yours comments are important to us, and we are going to get this recommendation for futures confirmations. We hope visit us soon on your next trip to the city.

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