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Novotel Monterrey Valle Hotel 4 stars

Customer review rating 4.3/5 11,042 reviews

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ALLSAFE approved hotel

Novotel Monterrey Valle
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • A 10-minute drive from Club Campestre Monterrey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
Information message

Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000
Esq Dr Atl. Col. Valle Oriente
San Pedro Garza Garcia
66269
monterrey
mexico

Tel: +528181338133

Check-in from 15h00

Check out up to 13h00

  • By plane

    MONTERREY INTL APT At 25.75km / 16 miles

  • By train

    BUS STATION At 7km / 4.35 miles

GPS :25.647823, -100.328565

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

QUEEN SIZE SUPERIOR ROOM

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive room with 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

365

Type of cuisine: International

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Lunch

06:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

With a pleasant atmosphere and wireless internet access available on request at reception, the bar seats 90 people in comfort and has large windows looking out on the swimming pool area. International and local drinks. International food and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 360 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,042 reviews

tripadvisor

TripAdvisor Rating 3.5/5

396 reviews

This hotel was not good...

Customer review rating 4.3/5

Unknown Business - 20/03/2020 Confirmed reviews ALL

1. Wet Bed....Humidity 2. Not clean 3. towel with blood 4. No refill soap, or water 5. No Shampoo 6. no TV 7. not working lights... 8. Etc...

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Old rooms and too pricey

Customer review rating 4.3/5

Jorge Business - 18/03/2020 Confirmed reviews ALL

The service was good, but the room quality is below standard for the price. Sheets and towels are old, and furniture in general doesn’t match with the lobby expectations of a remodeled hotel

Dear Mr. F., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Good stay

Customer review rating 4.3/5

Anonymous Solo - 16/03/2020 Confirmed reviews ALL

Well

Dear Miss. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Terrible experience

Customer review rating 4.3/5

Dario C. L. Business - 13/03/2020 Confirmed reviews ALL

hard to control the temperature in the room. The mattress was impossible to sleep in. hard as a rock. Slept 3 hours and had business meetings all day.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Todo muy bien

Customer review rating 4.3/5

Sebastian V. Business - 12/03/2020 Confirmed reviews ALL

Cool, the experience at stay in Novotel had wonderful

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Very conveniently located

Customer review rating 4.3/5

Anonymous Solo - 09/03/2020 Confirmed reviews ALL

It was ok, just the room was average, the quality of the personnel was very good and their service awesome.

Dear Mr. S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Good stay

Customer review rating 4.3/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

I had a great expirience with you, from hostess to food.

Dear Miss. C., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Good enough

Customer review rating 4.3/5

Anonymous Families - 09/03/2020 Confirmed reviews ALL

Easy of access and fair cost.

Dear Mr. M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Location and price

Customer review rating 4.3/5

Esaú I. C. V. Couples - 03/03/2020 Confirmed reviews ALL

Room was not cleaned until 5pm

Dear Mr. C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Basic

Customer review rating 4.3/5

Ca Business - 02/03/2020 Confirmed reviews ALL

Not the business class hotel I expected

Dear Miss. A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Cozy and well located

Customer review rating 4.3/5

Marilia S. Business - 01/03/2020 Confirmed reviews ALL

The receptionist (Diego), was very attentive, the room is spacious and comfortable, but the shower drain was clogged. And I think the breakfast is overpriced. I did the reservation using a tool offered by my company (Bizhero) where I chose an option with breakfast included but at the hotel this option didn't exist.

Dear Miss. S., Thank you for taking the time to share your feedback. We are going to check the details that you share us and hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Estancia agradable

Customer review rating 4.3/5

Anonymous Business - 27/02/2020 Confirmed reviews ALL

Estancia agradable

Estimada Srita. R., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

ESTANCIA CONFORTABLE

Customer review rating 4.3/5

Sergio E. Friends - 27/02/2020 Confirmed reviews ALL

EXCELENTE SERVICIO

Estimado Sr. E. Suarez, Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Well located

Customer review rating 4.3/5

Anonymous Business - 26/02/2020 Confirmed reviews ALL

The location of the hotel for the purpose of my trip was perfect, however the bathtub and the room in general was not as clean, I found hair that was obviously from other guests.

Dear Miss. Castillo, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Agradable

Customer review rating 4.3/5

Julio Business - 23/02/2020 Confirmed reviews ALL

Satisfactoria.

Estimado Sr. G., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

good quality

Customer review rating 4.3/5

Rafael M. Y. C. Business - 19/02/2020 Confirmed reviews ALL

Clean rooms, good attention from the personnel

Dear Mr. Mier Y C. Frias, We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Good for a short stay

Customer review rating 4.3/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Comfy beds. You need to know Spanish or know what you want to order from the restaurant. Restaurant and room services were quite expensive, but good. Location was convenient.

Dear Mr. U., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Just OK

Customer review rating 4.3/5

Ari Business - 17/02/2020 Confirmed reviews ALL

It was OK. The furniture is old and in bad shape, the water on the shower spills out, the hairdryer is old and doesn´t work very well. The heather doesn´t work very well either.

Dear Miss. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Estancia Agradable

Customer review rating 4.3/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Agradable

Estimada Srita. M., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

well located

Customer review rating 4.3/5

Victor A. G. Families - 11/02/2020 Confirmed reviews ALL

breakfast not to good, choices limited, short

Dear Miss. D., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

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