Novotel Monterey Valley 4 stars

Customer review rating (ALL Rating) 4.0/5 1,875 reviews

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Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico

Description

Hotel extras

  • Dedicated to wedding accommodation

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • Shopping areas: near Plaza Fiesta San Agustín and Galerias Valle Oriente

  • Nearby green areas: Rufino Tamayo Park and Fundidora Park

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Hotel location

Novotel Monterey Valley

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,875 reviews

TripAdvisor Rating  3.3/5  428 reviews

Customer review rating 2.5/5

Monique T. Families - Confirmed reviews ALL

I booked this place because it was on my route and I needed a quiet rest stop for two days. If I had known what I was up against, I would have chosen otherwise. I booked, and only afterward did they send an email informing me of the noise disturbance I would experience during my stay, as they are remodeling half of the hotel. There is simply no quiet or restful area available. I am also traveling with my mother, who has Alzheimer’s, and her small emotional-support chihuahua. I provided the required proof, yet they insisted on a document that only a Mexican federal bureau can issue. I find this very strange for a French hotel brand in which all animals are allowed at no extra cost—at least in France… There was also a so-called breakfast promotion that turned out to be another catch: it advertised “2x1,” but only if you repost something on Instagram. What are we—teenagers? Overall, not very friendly, and certainly not pet-friendly. There are plenty of better hotels in this city, so I strongly recommend avoiding this one.

Dear Miss. T., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to hear that your experience did not meet your expectations. We strive to keep our guests informed about such matters, and I apologize for any inconvenience caused. Regarding the requirements for emotional support animals, I understand how this may have been frustrating. Our policies aim to ensure compliance with local regulations, and I appreciate you're understanding in this matter. We aim to provide a welcoming atmosphere for all pets, and I regret any confusion regarding our practices. As for the breakfast promotion, I apologize if the conditions were not clearly communicated. Our intention is to provide value to our guests, and I appreciate your feedback on this initiative. Thank you for your comments, which will be taken into consideration as we continually work to improve our services. Regards, General Management.

Customer review rating 2.0/5

Valentina D. Couples - Confirmed reviews ALL

It took us 20 minutes in line to check in. The WC was leaking water, and the room looked like a 90s hotel room. It definitely needs more attention to maintenance. The iron was dirty and stained our clothes.

Dear Miss. D., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you encountered. Your comments are noted, and I appreciate you bringing these matters to our attention as they are essential for our guests' comfort. We value your input and will use it to enhance our services. Sincerely, General Management.

Customer review rating 0.5/5

Jose C. P. Couples - Confirmed reviews ALL

Our stay at the Novotel was, unfortunately, a deeply disappointing experience. We encountered multiple issues, beginning with problems related to certain promotions, such as the 2x1 breakfast deal, which were not honored correctly. Additionally, our bed sheets were stained with dried blood, the closet doors repeatedly fell off, and the shower sink became clogged during our stay. However, the most troubling aspect was the situation regarding the room upgrade. We were explicitly told that, by hosting our wedding event at the hotel, we would receive a larger room as guests of honor. Instead, when we requested the upgrade, we were informed that they “could not spare a bigger room for free at the moment” and were asked to pay an additional 2,000 pesos. This was completely contrary to what had been promised. Overall, it was a horrible stay, and the inconsistency between what was offered and what was delivered was unacceptable.

Estimado Sr. P., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Gerencia General.

Customer review rating 3.0/5

Monsserrath V. L. V. Business - Confirmed reviews ALL

No GYm, horrible the excersice area

Estimada Srita. L. V., Agradecemos sus comentarios sobre la ubicación de nuestro hotel. Revisaremos los detalles marcados. Su opinión es importante para nosotros y la tomaremos en cuenta para futuras mejoras. Atentamente, Gerencia General.

Customer review rating 1.5/5

Joao M. Business - Confirmed reviews ALL

Had stayed here before and it was fine, but this latest visit was genuinely awful. The bathroom had so many issues I actually considered leaving, but it was too late at night. The toilet bowl was dirty — including a dry brown stain on the outside. The sink had large, visible chunks of food on the drain. The bathtub drain was clogged, so showers had to be quick or my feet would be submerged in dirty water. And the shower head was at chest height, meaning I basically had to kneel in that water to rinse my hair. To be fair, I discovered all of this late at night, and the front desk did fix everything the next day after I reported it. But that doesn’t erase the image of those food chunks on the sink where I had brushed my teeth the night before. There are plenty of other options in Monterrey, and life’s too short to risk another stay like this.

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  • 309 reviews 2.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.