Novotel Monterrey Valle 4 stars

Customer review rating (ALL Rating) 4.1/5 1,898 reviews

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Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico

Description

Hotel extras

  • Dedicated to wedding accommodation

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • Shopping areas: near Plaza Fiesta San Agustín and Galerias Valle Oriente

  • Nearby green areas: Rufino Tamayo Park and Fundidora Park

Our accommodation(s)

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Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DELIA

Enjoy re-imagined Mexican cuisine with a fresh and original twist at Delia Bistró, open 6:30am to 11pm. Each dish captures the essence of Mexico, reinterpreted with intensity, boldness and authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,898 reviews

Customer review rating 3.5/5

Diego A. E. Business - Confirmed reviews ALL

Low AC power and low wifi signal, the rest ok

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerencia General.

Customer review rating 5.0/5

Adrian E. C. M. Business - Confirmed reviews ALL

Frontdesk staff were always helpful.

Dear Mr. C. M., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 4.0/5

Francisco E. A. Business - Confirmed reviews ALL

In general was ok, the personal is super friendly but the room I think missed a couple of things like more light and better internet (even if u are a user registered)

Estimado Sr. A., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Revisaremos los detalles marcados. Esperamos poder tener el placer de recibirle nuevamente. Atentamente, Gerencia General.

Customer review rating 4.5/5

Chrissie O. Families - Confirmed reviews ALL

We stayed here even though it was out of the way because it is the ONLY hotel in the city that allows larger dogs! Very friendly staff, has a full bar, restaurant and valet parking (for a fee). Modern hotel.

Dear Miss. O., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 2.5/5

Shishira K. R. Business - Confirmed reviews ALL

Wifi here is terrible. You won't be able to work here at all. This is my 4th stay in this hotel. For some reason my employer books this hotel always. No refrigerator, switches in the room doesn't work. Overall terrible experience

Dear Mr. K. R., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerencia General.

Other web-users rate our hotel

  • 340 reviews 8.1/10 Location
  • 883 reviews 4.3/10 Room
  • 869 reviews 7/10 Service
  • 61 reviews 1.5/10 WiFi
  • 445 reviews 2.9/10 Cleanliness
  • 392 reviews 3.2/10 Comfort
  • 341 reviews 4.3/10 Amenities
  • 240 reviews 4.6/10 Food

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