just one day, but was too busy, the impression was that front desk was overloaded

I have been staying in this hotel for the past 6 years in each trip I make to Monterrey. Great location

The hotel is very nice, clean and cozy. Makes you feel right at home.

Hotel is overall nice but has a couple of disagreeable details that bitter your stay. Check in is at 3 and the staff had is waiting for one whole hour before giving us our room. The staff didn't even let us know even after we asked how long it would take, or we could've at least gotten something to eat in the meantime. The fridge in the room barely cools. The shower doesn't have a door so the water leaks into the floor and the shower head drips cold water. They only offered one tiny 250ml water bottle for two people. Otherwise the room was ok. The view towards the mountains is amazing. The breakfast was delicious.

The staff was really nice at all times. The place itself need a little love.

A great place to stay

Very efficient, and friendly staff

The only reason I stayed here is because they are pet friendly, otherwise I will not even look at them. The rooms are old and the room had long hairs from someone else. Check In personnel not very friendly. Waiters at the restaurant seemed not willing to work.

Staff was good, not great, good. The noise in the halls at late hours and early hours as well as hearing many other rooms was very frustrating. THE SLAMMING DOORS WAS RIDICULOUS. A SHOE POLISHER WAS IN FRONT OF MY DOOR, SO i GOT TO HEAR SHOE POLISHING AT ALL HOURS. Very small odd pillows for the bed. Hard towels (2 bath, 1 hand) There was nothing that stood our. I was weakly greeted, never once a person asked to help with bags or bring a cart. Honestly, for the money, I would stay elsewhere. I would not stay here again. All in all it was acceptable. One of the absolute worst

Before flying back from Monterrey, I lost my phone in a Taxi in Monterrey. The Novotel team found it back, collected it and sent it to me to Guatemala !! They have been perfect, what a amazing service !!!

Excellent staff, eager to help, walking distance from the nicest shopping mall in town. Great value for my money, I would definitely recommend it and return!! Love having a small refrigerator in room.

first time in Mexico, first time in Monterrey! Unforgettable 5 days with good friends, good food, good drinks, beautiful nature, perfect art, new ideas, industrial heart of Mexico, JUST the place to be

- Elevator defective : Almost every day, the magnetic card to use it was not working. The reception told me I was the only one to complain about that... Totally wrong after discussion with other customers.... - The room service made several times mistakes in my orders. - I ask to extend my reservation, but they forgot to register it. They asked me to leave my room and gave me one with a below level. With apologize, but a commercial gesture have been more appreciable. - The hotel is expensive for the level of service. - Rooms are badly sound-conditioned. You can hear children playing in the wall, and people that are coming back from party at 5am (only the week end) I was supposed to stay 6 weeks. But I shortened my stay there and moved to an other place. Good point : - Breakfast - Cleanliness of the rooms (only in business, in standard it's average) - smiling staff

Nice hotel!! Great location! Best of all accepts pets! The only issu e I had was When making the reservation, never did get a confirmation. I emailed and did not get a v response from customer service. We were traveling with our dog and we were told we could notify of this upon arrival. We did this and to my anxiety the rep was well let me see if we have availability. Thank goodness they did. Overall a good experience!