Novotel Monterrey Valle 4 stars

Customer review rating (ALL Rating) 4.1/5 2,180 reviews

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico

Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • A 10-minute drive from Club Campestre Monterrey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

Telephone +52 81 8133 8133

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our accommodation(s)

The Novotel room's spacious, contemporary, modular design is a true living space and adapts to all needs.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,180 reviews

TripAdvisor Rating  3.5/5  407 reviews

good stay

Customer review rating 4.5/5

Alfonso Business - Confirmed reviews ALL

good quality and value for money

Dirty

Customer review rating 0.5/5

Juan-carlos Q. Business - Confirmed reviews ALL

Property extremely dirty. I found my room open one day when I got back to the hotel (nothing was missing). Rooms were not cleaned when asked. The only positive thing was that the staff was friendly.

In general a good stay

Customer review rating 4.5/5

Eduardo P. Business - Confirmed reviews ALL

I felt comfortable during all the days.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Worst Novotel so far

Customer review rating 1.5/5

Peter D. Business - Confirmed reviews ALL

Waiting for checkin...chaotic restaurant with Accor employees lounging all over...filthy carpets on the corridor, smelly and dirty, crummy Rooms, no Kettle, No Mini Bar, has to ask and waited for 1 hour for it..

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Good stay

Customer review rating 5.0/5

Alejandra M. Business - Confirmed reviews ALL

All personnel were very kind and helpful

Dear Miss. M., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

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Other web-users rate our hotel

  • 379 reviews 9/10 Location
  • 928 reviews 3.3/10 Room
  • 894 reviews 6.7/10 Service
  • 32 reviews 2/10 WiFi
  • 451 reviews 2.8/10 Cleanliness
  • 324 reviews 3.7/10 Comfort
  • 290 reviews 4.5/10 Amenities
  • 280 reviews 3.1/10 Vibe

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