Novotel Monterrey Valle Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 11,871 reviews

ALLSAFE approved hotel

Information message

Novotel Monterrey Valle
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+ 25 Services

Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • A 10-minute drive from Club Campestre Monterrey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000
Esq Dr Atl. Col. Valle Oriente
San Pedro Garza Garcia
66269 monterrey
mexico

Check-in from 15h00

Check out up to 13h00

  • By plane

    MONTERREY INTL APT At 25.75km / 16 miles

  • By train

    BUS STATION At 7km / 4.35 miles

GPS:25.647823, -100.328565

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 360

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,871 reviews

TripAdvisor Rating 3.5/5

403 reviews

Estancia agradable

Customer review rating 5.0/5

Jorge A. S. A. Couples - 11/01/2022 Confirmed reviews ALL

Exelente

Good location

Customer review rating 4.0/5

Lilly V. Couples - 09/01/2022 Confirmed reviews ALL

Nice location , nice bed , comfy ac , lacked of coffee maker and early breakfast , the food at the restaurant was terrible .

Excellent location

Customer review rating 3.5/5

Anonymous Business - 08/01/2022 Confirmed reviews ALL

Great location, friendly staff, but it needs a renovation.

Well located

Customer review rating 5.0/5

Mario C. Families - 28/12/2021 Confirmed reviews ALL

Excelent service,very clean

Dear Mr. C. Almanza, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Candusso
Customer review rating 2.0/5

Juan C. C. Families - 28/12/2021 Confirmed reviews ALL

Very bad experience with the card keys. They constantly got disconnected and stopped working. Had to reset at least 5 times. Bad experience with the mattresses. We really liked the beds in the past (we've stayed many many times), but this time we discovered that they are extra hard. My wife and I could not sleep on them. Hard as rocks. We were told they had been recently changed. Noisy. We stayed in one of those rooms that share a door on the side wall. Family next door was extra noisy, and no isolation whatsoever.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

well located

Customer review rating 3.5/5

Carlos P. Families - 20/12/2021 Confirmed reviews ALL

just one day, but was too busy, the impression was that front desk was overloaded

Dear Mr. P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Great location

Customer review rating 5.0/5

Yaneska P. Business - 17/12/2021 Confirmed reviews ALL

I have been staying in this hotel for the past 6 years in each trip I make to Monterrey. Great location

Dear Miss. P. Virgil, We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Well located, excellent staff service.

Customer review rating 5.0/5

Rodrigo Z. Business - 16/12/2021 Confirmed reviews ALL

The hotel is very nice, clean and cozy. Makes you feel right at home.

Dear Mr. Z. de Hoyos, We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

All style no substance

Customer review rating 3.5/5

Sofía Couples - 14/12/2021 Confirmed reviews ALL

Hotel is overall nice but has a couple of disagreeable details that bitter your stay. Check in is at 3 and the staff had is waiting for one whole hour before giving us our room. The staff didn't even let us know even after we asked how long it would take, or we could've at least gotten something to eat in the meantime. The fridge in the room barely cools. The shower doesn't have a door so the water leaks into the floor and the shower head drips cold water. They only offered one tiny 250ml water bottle for two people. Otherwise the room was ok. The view towards the mountains is amazing. The breakfast was delicious.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better experience. Sincerely, Guy Candusso

Need upgrades

Customer review rating 3.5/5

Gabriela Couples - 07/12/2021 Confirmed reviews ALL

The staff was really nice at all times. The place itself need a little love.

It’s well located in the center

Customer review rating 4.5/5

Anonymous Families - 05/12/2021 Confirmed reviews ALL

A great place to stay

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso
Customer review rating 4.5/5

Hector P. V. Families - 03/12/2021 Confirmed reviews ALL

Very efficient, and friendly staff

Old, poor Cust. Serv. Go somewhere elsee

TripAdvisor rating 1.0/5

guillermoc403 Family - 02/07/2019 TripAdvisor review

The only reason I stayed here is because they are pet friendly, otherwise I will not even look at them. The rooms are old and the room had long hairs from someone else. Check In personnel not very friendly. Waiters at the restaurant seemed not willing to work.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

Acceptable, but noisy

TripAdvisor rating 3.0/5

Relax55600654648 Solo travel - 28/01/2019 TripAdvisor review

Staff was good, not great, good. The noise in the halls at late hours and early hours as well as hearing many other rooms was very frustrating. THE SLAMMING DOORS WAS RIDICULOUS. A SHOE POLISHER WAS IN FRONT OF MY DOOR, SO i GOT TO HEAR SHOE POLISHING AT ALL HOURS. Very small odd pillows for the bed. Hard towels (2 bath, 1 hand) There was nothing that stood our. I was weakly greeted, never once a person asked to help with bags or bring a cart. Honestly, for the money, I would stay elsewhere. I would not stay here again. All in all it was acceptable. One of the absolute worst

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

An excellent service

TripAdvisor rating 5.0/5

512lionelm Business - 10/04/2016 TripAdvisor review

Before flying back from Monterrey, I lost my phone in a Taxi in Monterrey. The Novotel team found it back, collected it and sent it to me to Guatemala !! They have been perfect, what a amazing service !!!

We feel so proud when we can help to our guest. Thank you so much for your words and your time writing here.

Nice property in the middle of the action!

TripAdvisor rating 4.0/5

turirose Family - 16/07/2015 TripAdvisor review

Excellent staff, eager to help, walking distance from the nicest shopping mall in town. Great value for my money, I would definitely recommend it and return!! Love having a small refrigerator in room.

Thank you for share us your opinion, we hope to see you soon in your next trip to our city.

Crazy Me, Crazy Monterrey

TripAdvisor rating 3.0/5

Daniel M T Friends getaway - 24/05/2015 TripAdvisor review

first time in Mexico, first time in Monterrey! Unforgettable 5 days with good friends, good food, good drinks, beautiful nature, perfect art, new ideas, industrial heart of Mexico, JUST the place to be

We hope see you soon in our great city Monterrey.

Low service level for this category of price

TripAdvisor rating 3.0/5

lamiaa-mek Business - 05/05/2015 TripAdvisor review

- Elevator defective : Almost every day, the magnetic card to use it was not working. The reception told me I was the only one to complain about that... Totally wrong after discussion with other customers.... - The room service made several times mistakes in my orders. - I ask to extend my reservation, but they forgot to register it. They asked me to leave my room and gave me one with a below level. With apologize, but a commercial gesture have been more appreciable. - The hotel is expensive for the level of service. - Rooms are badly sound-conditioned. You can hear children playing in the wall, and people that are coming back from party at 5am (only the week end) I was supposed to stay 6 weeks. But I shortened my stay there and moved to an other place. Good point : - Breakfast - Cleanliness of the rooms (only in business, in standard it's average) - smiling staff

All the comments that we received are so important to us, we hope to have an opportunity for your Next visit to our city to get a better experience.

nice!! accepts pets

TripAdvisor rating 3.0/5

RDLSA Family - 01/01/2015 TripAdvisor review

Nice hotel!! Great location! Best of all accepts pets! The only issu e I had was When making the reservation, never did get a confirmation. I emailed and did not get a v response from customer service. We were traveling with our dog and we were told we could notify of this upon arrival. We did this and to my anxiety the rep was well let me see if we have availability. Thank goodness they did. Overall a good experience!

All yours comments are important to us, and we are going to get this recommendation for futures confirmations. We hope visit us soon on your next trip to the city.

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