Novotel Monterrey Valle 4 stars

Customer review rating (ALL Rating) 3.9/5 1,779 reviews

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Description

Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • Pet-friendly hotel! Pets up to 33 lbs. allowed

Our accommodation(s)

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Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,779 reviews

TripAdvisor Rating  3.5/5  424 reviews

Good location but under needed reno

Customer review rating 3.5/5

Silvia Business - Confirmed reviews ALL

It was overall okay, but it was clear the renovation they are undergoing is very much needed. Old elevator was truly old and in desperate need of reno, super slow, dark and a bit smelly. Room as also smelling like humidity (maybe mold) and furniture was not practical nor cozy. Towels were like sands and the shower was inside of a bathtub that unless you are tall and/or agile it can be dangerous to climb (literally of you are a short person) into it, hope that also gets fixed with the renovation.

Dear Ms. T., Thank you for taking the time to share your feedback. We will check every detail and work on it. I hope an opportunity that we can give you a better experience in your next visit and we finish our renovation. Sincerely, Alejandro Gaytán.

well located, good stay, very good buffet, very good facilities

Customer review rating 4.5/5

Jenny Business - Confirmed reviews ALL

very well located, very good stay, very good buffet, very good facilities in general, beautiful lobby. Just the water leak in the WC of my room and you had been repairing one room with other water leak...

Estimada Srita. Jenny M., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Estamos trabajando en mejorar los detalles. Esperamos poder tener el placer de recibirle nuevamente. Reciba un cordial saludo. Atentamente, Alejandro Gaytán.

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The staff in the lobby is very kind and nice, the lobby is modern. The elevator and the rooms are kinda old. I loved your idea of being eco friendy and not to use plastic bottles.

Estimada Esbeidy L., Gracias por tomarse el tiempo en compartir su evaluación y comentarios con nosotros. Se revisarán los detalles marcados. Nos encontramos en la etapa de remodelación de habitaciones y sabemos que pronto podremos ofrecerle nuevas y modernas instalaciones. Esperamos poder tener el placer de recibirle nuevamente. Reciba un cordial saludo. Atentamente, Alejandro Gaytán.

Location is good,

Customer review rating 3.5/5

Roberto M. Business - Confirmed reviews ALL

AC not working properly. Noise due repairs.

Estimado Sr. Roberto M. Gasca, Gracias por tomarse el tiempo en compartir su evaluación y comentarios con nosotros. Revisaremos los detalles marcados. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Continuamos con la etapa de remodelación y buscamos el afectar lo menos posible la operación, y esto incluye una mejora en ls equipos de aire acondicionado, pronto tendremos para ustedes nuevas y modernas instalaciones. Esperamos poder tener el placer de recibirle nuevamente. Reciba un cordial saludo. Atentamente, Alejandro Gaytán.

Good Stay

Customer review rating 4.0/5

Eduardo P. Business - Confirmed reviews ALL

Just one comment the TV in the AXN channel (the 35) is the only one channel I use to see and it doesnt have godd image...(I did stay in room 1004). .

Dear Mr. P. Fernandez, We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Gaytán.

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Other web-users rate our hotel

  • 369 reviews 8.1/10 Location
  • 991 reviews 3/10 Room
  • 780 reviews 6.3/10 Service
  • 41 reviews 0.9/10 WiFi
  • 520 reviews 2.5/10 Cleanliness
  • 430 reviews 3/10 Amenities
  • 363 reviews 2.9/10 Comfort
  • 336 reviews 2.1/10 Vibe

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