Novotel Monterrey Valle 4 stars

Customer review rating (ALL Rating) 4.1/5 1,882 reviews

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Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico

Description

Hotel extras

  • Dedicated to wedding accommodation

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • Shopping areas: near Plaza Fiesta San Agustín and Galerias Valle Oriente

  • Nearby green areas: Rufino Tamayo Park and Fundidora Park

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Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

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Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DELIA

Enjoy re-imagined Mexican cuisine with a fresh and original twist at Delia Bistró, open 6:30am to 11pm. Each dish captures the essence of Mexico, reinterpreted with intensity, boldness and authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,882 reviews

Customer review rating 1.5/5

Michel D. Business - Confirmed reviews ALL

I've stayed at this hotel multiple times over the years and have genuinely appreciated watching it improve. Most of the property has been beautifully renovated, and it shows. Unfortunately, this stay was a frustrating exception. I was placed on the top floor, which has not yet been renovated. The room felt very dated, but the bigger issue was visible water damage and a noticeable mold smell. My allergies flared badly throughout my stay and I struggled to sleep. I requested a room change multiple times and was told nothing was available. On my last night they finally moved me to a renovated room, and the difference was immediate. My allergies cleared up and I slept well for the first time during the trip. I want to give this hotel the benefit of the doubt because the overall trajectory is positive. But placing guests in rooms with mold and then leaving them there for multiple nights despite complaints is a health issue that needs to be addressed. I hope management takes the top floor seriously before other guests go through the same experience.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerencia General.

Customer review rating 4.0/5

Sandra V. Business - Confirmed reviews ALL

Basic rooms, very uncomfortable pillows. Bed sheets too small for the bed. Clean rooms, tables in restaurant not so. Sraff moderately friendly. Wifi bad. The best was the pool area and the proximity to the shopping mall.

Dear Miss V., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerencia General.

Customer review rating 4.5/5

Fernando R. M. Families - Confirmed reviews ALL

Very nice hotel, very well located, the food was very good the only thing is that take very long time to serve launch and dinner due lack of personnel at the kitchen.

Dear Mr. R., Thank you for taking the time to share your feedback. We will attend the details that you share us. Hope to welcome you back to our hotel very soon! Sincerely, Gerencia General.

Customer review rating 3.5/5

Diego A. E. Business - Confirmed reviews ALL

Low AC power and low wifi signal, the rest ok

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerencia General.

Customer review rating 5.0/5

Adrian E. C. M. Business - Confirmed reviews ALL

Frontdesk staff were always helpful.

Dear Mr. C. M., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Other web-users rate our hotel

  • 345 reviews 8.2/10 Location
  • 878 reviews 4.3/10 Room
  • 866 reviews 7/10 Service
  • 65 reviews 1.4/10 WiFi
  • 438 reviews 3/10 Cleanliness
  • 390 reviews 3.1/10 Comfort
  • 334 reviews 4.1/10 Amenities
  • 277 reviews 3.6/10 Vibe

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