Novotel Monterey Valley 4 stars

Customer review rating (ALL Rating) 4.0/5 1,870 reviews

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Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico

Description

Hotel extras

  • Dedicated to wedding accommodation

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • Shopping areas: near Plaza Fiesta San Agustín and Galerias Valle Oriente

  • Nearby green areas: Rufino Tamayo Park and Fundidora Park

Our accommodation(s)

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Hotel location

Novotel Monterey Valley

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,870 reviews

TripAdvisor Rating  3.3/5  428 reviews

Customer review rating 2.0/5

Ana M. Families - Confirmed reviews ALL

All good however the staff didn’t clean our room one night

Estimada Ana M., Agradecemos su comentario y lamentamos que no haya recibido el servicio de limpieza durante su estancia. Su experiencia es importante para nosotros y tomaremos en cuenta su observación para mejorar nuestros estándares de servicio, pronto tendremos mejores y confortables instalaciones. Esperamos nos brinde la oportunidad de recibirle nuevamente. Atentamente, Gerencia General.

Customer review rating 4.0/5

Oscar M. F. M. Families - Confirmed reviews ALL

Everything was good, just the parking yo have to wait to the workers to let you in is not automated

Estimado Sr. F., Agradecemos sinceramente sus comentarios sobre su reciente estancia. Nos alegra saber que su experiencia fue positiva. Tomaremos en cuenta su observación sobre el sistema de acceso al estacionamiento para futuras mejoras. Atentamente, Gerencia General.

Customer review rating 4.5/5

Alireza H. Business - Confirmed reviews ALL

It was my second time spending in montre.Novotel hotel both times I had very good experience, with the professional staff on lobby and service and also the best breakfast.it was include the room.Thank you Novotel hotel

Dear Mr. H. Thank you for your kind words regarding our professional staff and restaurant. We are delighted that you enjoyed your experience during both of your stays. Your feedback inspires us to continue providing excellent service and amenities to all our guests. Atentamente, General Management.

Customer review rating 5.0/5

Salvador C. A. Business - Confirmed reviews ALL

Habitaciones confortables magnifico descanso

Estimado Sr. C. A., Agradecemos sinceramente su comentario positivo sobre nuestro servicio y la comodidad de nuestras habitaciones. Es un placer saber que tuvo un magnífico descanso durante su estancia. Esperamos poder recibirle nuevamente. Atentamente, Gerencia General.

Customer review rating 2.5/5

Monique T. Families - Confirmed reviews ALL

I booked this place because it was on my route and I needed a quiet rest stop for two days. If I had known what I was up against, I would have chosen otherwise. I booked, and only afterward did they send an email informing me of the noise disturbance I would experience during my stay, as they are remodeling half of the hotel. There is simply no quiet or restful area available. I am also traveling with my mother, who has Alzheimer’s, and her small emotional-support chihuahua. I provided the required proof, yet they insisted on a document that only a Mexican federal bureau can issue. I find this very strange for a French hotel brand in which all animals are allowed at no extra cost—at least in France… There was also a so-called breakfast promotion that turned out to be another catch: it advertised “2x1,” but only if you repost something on Instagram. What are we—teenagers? Overall, not very friendly, and certainly not pet-friendly. There are plenty of better hotels in this city, so I strongly recommend avoiding this one.

Dear Miss. T., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to hear that your experience did not meet your expectations. We strive to keep our guests informed about such matters, and I apologize for any inconvenience caused. Regarding the requirements for emotional support animals, I understand how this may have been frustrating. Our policies aim to ensure compliance with local regulations, and I appreciate you're understanding in this matter. We aim to provide a welcoming atmosphere for all pets, and I regret any confusion regarding our practices. As for the breakfast promotion, I apologize if the conditions were not clearly communicated. Our intention is to provide value to our guests, and I appreciate your feedback on this initiative. Thank you for your comments, which will be taken into consideration as we continually work to improve our services. Regards, General Management.

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Other web-users rate our hotel

  • 375 reviews 8.2/10 Location
  • 950 reviews 3.7/10 Room
  • 895 reviews 7/10 Service
  • 50 reviews 3.3/10 WiFi
  • 497 reviews 2.6/10 Cleanliness
  • 423 reviews 3.1/10 Comfort
  • 399 reviews 3.4/10 Amenities
  • 305 reviews 2.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.