Novotel Monterrey Valle 4 stars

Customer review rating (ALL Rating) 3.8/5 1,515 reviews

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Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico

Description

Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • Pet-friendly hotel! Pets up to 33 lbs. allowed

Our accommodation(s)

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Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,515 reviews

TripAdvisor Rating  3.5/5  424 reviews

Very good location and elegant rooms

Customer review rating 5.0/5

Adolfo C. Business - Confirmed reviews ALL

I stayed for only one night on business. I had a pleasant night.

Well located and a lot of restaurants around the hotel

Customer review rating 4.0/5

Raul T. Couples - Confirmed reviews ALL

It was good; however, I see that the bathroom tube is not good for a senior. It is too high, and it can be dangerous for us to take a shower. I would recommend to get options for your clients with special needs. Another issue it is the lack of refrigerators in the rooms. Other thank that we were happy to stay .

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Gaytán.

Old

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It felt like a really old hotel

Estimado Sr. Barrera Dorantes, Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una buena experiencia a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos brinde la oportunidad de entregar una mejor experiencia. Atentamente, Alejandro Gaytán.

Novotel Monterrey

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

👎

Estimado Sr. Gonzalez, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Monterrey Valle. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras más sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Atentamente, Alejandro Gaytán.

Weekend stay

Customer review rating 5.0/5

Jackie S. Solo - Confirmed reviews ALL

The hotel was very welcoming! We stayed for five nights and were able to see a lot of Monterrey and surrounding Santiago through services the hotel provided.

Dear Miss. S., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Gaytán.

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Other web-users rate our hotel

  • 354 reviews 8.1/10 Location
  • 902 reviews 3.1/10 Room
  • 728 reviews 6.4/10 Service
  • 41 reviews 0.9/10 WiFi
  • 483 reviews 2.3/10 Cleanliness
  • 450 reviews 2.5/10 Amenities
  • 373 reviews 2.8/10 Comfort
  • 332 reviews 2.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.