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Novotel Monterrey Valle Hotel 4 stars

Customer review rating 4.3/5 11,563 reviews

ALLSAFE approved hotel

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Novotel Monterrey Valle
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+ 25 Services

Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • A 10-minute drive from Club Campestre Monterrey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 9 Meeting room(s)

Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000
Esq Dr Atl. Col. Valle Oriente
San Pedro Garza Garcia
66269 monterrey
mexico

Tel: +528181338133

Check-in from 15h00

Check out up to 13h00

  • By plane

    MONTERREY INTL APT At 25.75km / 16 miles

  • By train

    BUS STATION At 7km / 4.35 miles

GPS :25.647823, -100.328565

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

365

Type of cuisine: International

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

GOURMET BAR

With a pleasant atmosphere and wireless internet access available on request at reception, the bar seats 90 people in comfort and has large windows looking out on the swimming pool area. International and local drinks. International food and snacks.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 360 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,563 reviews

TripAdvisor Rating 3.5/5

400 reviews

Nice Hotel

Customer review rating 4.0/5

Cl Families - 14/09/2021 Confirmed reviews ALL

Nice Hotel, with comfortable beds. The only issue that we had was that when you arrive to the room the air conditioning is off and since the weather outside is so hot, took a lot of time to have a comfortable temperature on the room

Forgot a personal belonging and could not get it back

Customer review rating 1.0/5

Patricio B. Couples - 13/09/2021 Confirmed reviews ALL

Hi, just two days after leaving Novotel, I found out I’ve forgotten my headphones in one of the room’s drawers. I call reception twice and they told me they didn’t find anything in the room. Too bad these were bulky and pricy headphones.

Fine stay, hidden fees, inconsiderate check in staff

Customer review rating 1.5/5

Sofia Friends - 04/09/2021 Confirmed reviews ALL

I had mentioned that I would be bringing my dog in my initial reservation and received a confirmation that there would be no added fees for that request. When we checked in they added hidden fees for bringing my dog. I mentioned the message I had received and they basically told me I was wrong even though I showed them the receipt of the message. I ended up paying the additional fees and then only after continuing to clarify with them they mentioned they would only defer the fees if he was a support animal, which he is, but only after arguing with them did they even mention the support animal exception (my dog is a support animal). I ended up getting a refund only after arguing my case for 20 minutes and then the front door staff ignored us for the rest of the stay. Super unprofessional check in. The rest of the staff was lovely.

Dear Miss Velasco, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better experience. Sincerely, Guy Candusso

Good location

Customer review rating 1.5/5

Begoña R. Business - 03/09/2021 Confirmed reviews ALL

The person who made my reservation did it wrong I requested late check in but it was changed for an extra day. It’s not the money what matters to me is the fact that you all say something and do something else. The person in the restaurant said my food be ready in 40 minutes and y took close to 2 hours. It really bugged me they didn’t have smoking rooms and that but not least they didn’t clean my room in 2 days Como decimos en España una y no más santo Tomás.

Estimada Srita. Begona Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar segura que haremos todo lo posible para que tenga una excelente experiencia. Atentamente, Guy Candusso

Perfect

Customer review rating 5.0/5

Jay Couples - 28/08/2021 Confirmed reviews ALL

This was my first time in Mexico and I could not have been happier with the room and customer service from all staff. I will definitely be back to this hotel.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Muy agradable

Customer review rating 4.5/5

Edgar Couples - 22/08/2021 Confirmed reviews ALL

Muy agradable y recomendable.

Estimado Sr. O., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Well located but A/C didn’t work

Customer review rating 2.5/5

Andrés L. Business - 17/08/2021 Confirmed reviews ALL

While almost everything was OK, the A/C is WAY TO hot even on the “lowest” setting, there’s no way someone can rest in this heat without proper A/C.

Dear Mr. L., Thank you for taking the time to share your feedback. We will check our maintenance issues. Hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Estancia agradable

Customer review rating 5.0/5

Blanca A. M. Families - 12/08/2021 Confirmed reviews ALL

Muy satisfactoria

Estimada Srita. M. Loera, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Nice and clean

Customer review rating 3.5/5

Miguel S. Families - 08/08/2021 Confirmed reviews ALL

Good

Dear Mr. Q., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Not so good

Customer review rating 3.0/5

Anonymous Business - 05/08/2021 Confirmed reviews ALL

Dog in the room next to me was barking all night long.

Dear Mr. D., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Guy Candusso

Appearance

Customer review rating 3.5/5

Pedro C. Friends - 03/08/2021 Confirmed reviews ALL

In general people were nice and they have always been but honestly guys your rooms need to be redecorated. Those furniture and painting on the walls look like from an episode of ‘The Golden Girls’ so 90’s. I have been staying in your hotel (Valle oriente, monterrey Mexico) but I think that next time I will go to a different place with a more contemporary appearance for the same price. Besides that the service and the food are good. Thank you.

Dear Mr. C., Thank you for taking the time to share your feedback, we will take some actions about this. We hope to welcome you back in another opportunity. Sincerely, Guy Candusso.

Terrible Stay

Customer review rating 1.0/5

Mitch Solo - 02/08/2021 Confirmed reviews ALL

AC not working. Dirty Towels upon arrival. No cleaning service of room. Slow elevators, few working. Poor guest services. Long wait to check in. Poor food quality. Dirty pool. Dirty pool lounge chairs.

Dear Mr. G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a great hotel experience. Sincerely, Guy Candusso

Manager was great.

Customer review rating 5.0/5

Miguel N. Families - 01/08/2021 Confirmed reviews ALL

The manager was great, she accommodated our needs and was very helpful.

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Estancia agradable

Customer review rating 4.5/5

Jesús Business - 29/07/2021 Confirmed reviews ALL

Relajante

Estimado Sr. C., Muchas Gracias por su evaluación y comentario positivo acerca de nuestro hotel. Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto recibirle nuevamente. Atentamente, Guy Candusso

Perfect

Customer review rating 5.0/5

Andrea C. Couples - 24/07/2021 Confirmed reviews ALL

It was so comfy

Dear Miss. C., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Old, poor Cust. Serv. Go somewhere elsee

TripAdvisor rating 1.0/5

guillermoc403 Family - 02/07/2019 TripAdvisor review

The only reason I stayed here is because they are pet friendly, otherwise I will not even look at them. The rooms are old and the room had long hairs from someone else. Check In personnel not very friendly. Waiters at the restaurant seemed not willing to work.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

Acceptable, but noisy

TripAdvisor rating 3.0/5

Relax55600654648 Solo travel - 28/01/2019 TripAdvisor review

Staff was good, not great, good. The noise in the halls at late hours and early hours as well as hearing many other rooms was very frustrating. THE SLAMMING DOORS WAS RIDICULOUS. A SHOE POLISHER WAS IN FRONT OF MY DOOR, SO i GOT TO HEAR SHOE POLISHING AT ALL HOURS. Very small odd pillows for the bed. Hard towels (2 bath, 1 hand) There was nothing that stood our. I was weakly greeted, never once a person asked to help with bags or bring a cart. Honestly, for the money, I would stay elsewhere. I would not stay here again. All in all it was acceptable. One of the absolute worst

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

An excellent service

TripAdvisor rating 5.0/5

512lionelm Business - 10/04/2016 TripAdvisor review

Before flying back from Monterrey, I lost my phone in a Taxi in Monterrey. The Novotel team found it back, collected it and sent it to me to Guatemala !! They have been perfect, what a amazing service !!!

We feel so proud when we can help to our guest. Thank you so much for your words and your time writing here.

Nice property in the middle of the action!

TripAdvisor rating 4.0/5

turirose Family - 16/07/2015 TripAdvisor review

Excellent staff, eager to help, walking distance from the nicest shopping mall in town. Great value for my money, I would definitely recommend it and return!! Love having a small refrigerator in room.

Thank you for share us your opinion, we hope to see you soon in your next trip to our city.

Crazy Me, Crazy Monterrey

TripAdvisor rating 3.0/5

Daniel M T Friends getaway - 24/05/2015 TripAdvisor review

first time in Mexico, first time in Monterrey! Unforgettable 5 days with good friends, good food, good drinks, beautiful nature, perfect art, new ideas, industrial heart of Mexico, JUST the place to be

We hope see you soon in our great city Monterrey.

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