Novotel Monterrey Valle 4 stars

Customer review rating (ALL Rating) 4.2/5 2,016 reviews

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Novotel Monterrey Valle - Image 1
Novotel Monterrey Valle - Image 2
Novotel Monterrey Valle - Image 3
Novotel Monterrey Valle - Image 4
Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico

Description

Hotel extras

  • Dedicated to wedding accommodation

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • Shopping areas: near Plaza Fiesta San Agustín and Galerias Valle Oriente

  • Nearby green areas: Rufino Tamayo Park and Fundidora Park

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard with 2 double beds

Photo out of - Standard with 2 double beds

Our Standard room combines modernity, comfort and lots of amenities like a flat-screen TV, free internet, workspace, safe, phone, AC, bathroom + bathtub, dryer, and complimentary water. Non-smoking hotel.

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Our Superior room combines modernity, comfort and a host of facilities: Flat-screen TV, free internet, work area, safe, telephone, air conditioning, bathroom/bathtub, hairdryer, complimentary water. Smoke-free hotel.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 18,4'/47 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our Superior room combines modernity, comfort and lots of amenities like a flat-screen TV, free internet, work space, safe, phone, AC, bathroom + bathtub, dryer, complimentary water. Non-smoking hotel.

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 18,4'/47 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Executive room with 1 king-size bed

  • Views:

    Pool side

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Executive room with 2 double size beds

  • Views:

    Pool side

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

All superior rooms have exclusive products and services: Dolce coffee maker, iPod docking station, special amenities, bathrobe and slippers. Can accommodate up to 2 adults & 1 child. Smoke-free hotel.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 18,4'/47 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superior room for people with reduced mobility, with 1 King-size bed, city view.

Max. number of persons
3
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 238 rooms
  • 238 family rooms
  • 42 connecting rooms
  • 238 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 0 to 3 years
  • Childrens Club for 6 to 12 years
  • Video game area
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area

Well-being

Novotel Pool

  • On site

Balance at fitness center

  • On site
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3.5 m / 1.1 ft

  • Parking pricing: 7.30 € 150 MXN

  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

DELIA

Photo out of - DELIA

Enjoy re-imagined Mexican cuisine with a fresh and original twist at Delia Bistró, open 6:30am to 11pm. Each dish captures the essence of Mexico, reinterpreted with intensity, boldness and authenticity.

Cooking style
International
Chef name
Hilario Valdez Ramirez
Classifications & labels
2002
Capacity
50
Accessibility
Accessible service
Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico
Telephone +52 81 8133 8133
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Salt-free menu
  • Vegetarian menu

Enjoy re-imagined Mexican cuisine with a fresh and original twist at Delia Bistró, open 6:30am to 11pm. Each dish captures the essence of Mexico, reinterpreted with intensity, boldness and authenticity.

With a pleasant atmosphere and WiFi access available upon request at reception, our bar seats up to 90 people and features large windows overlooking the pool. Local and international drinks are served.

Fresh dishes, a bakery and fine pastries, a fruit and cereal bar as well as a natural juice bar can be enjoyed at the restaurant.

Not available

Our fitness center offers an efficient and optimized space with everything you need for a quick and full workout. Exclusive access for guests.

At Novotel we make sure that every detail on that special day is perfect, from the moment your guests begin to arrive until the last glass of champagne is emptied; our team is dedicated to making your wedding unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,016 reviews

Customer review rating 5.0/5

Maria F. G. Y. C. Business - Confirmed reviews ALL

Dear Miss. G. Y. C., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 3.5/5

Carlos V. Business - Confirmed reviews ALL

Estimado Sr. V., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Revisaremos los detalles marcados. Esperamos poder tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Gerencia General.

Customer review rating 4.0/5

Augusto G. A. Business - Confirmed reviews ALL

Dear Mr. G., Thank you for taking the time to share your feedback. We will take mora care about the detail that you share us. Hope to welcome you back to our hotel very soon! Sincerely, Gerencia General.

Customer review rating 3.5/5

Jonathan T. H. Solo - Confirmed reviews ALL

Dear Mr. T. H., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerencia General.

Customer review rating 4.5/5

Samantha S. Solo - Confirmed reviews ALL

Dear Miss S., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 3.5/5

Carlos V. Business - Confirmed reviews ALL

More towels better soap

Customer review rating 4.0/5

Augusto G. A. Business - Confirmed reviews ALL

In general good, the only observation is the lack of towels and door on the bathroom.

Customer review rating 3.5/5

Jonathan T. H. Solo - Confirmed reviews ALL

I understand the locking system may not be electronic, but after performing check in on line, register at the hotel, and then had to make another line waiting for people that neither had done checked in, or register at the hotel, it defeats the purpose of the check in to expedite the arrival process.

Dear Mr. T. H., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerencia General.

Customer review rating 4.5/5

Samantha S. Solo - Confirmed reviews ALL

Pleasant and joyful

Dear Miss S., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 3.5/5

Isidro C. H. G. Couples - Confirmed reviews ALL

We have been staying with Novotel for quite some time. Every time we go to Monterrey this is our first pick, and typically we choose it over other options. This last time the bed and pillows were not comfortable, don't know if the room was different from other times, but this si something that we noticed during the last stay.

Dear Guest, Thank you for taking the time to share your feedback. We will review the comments. We hope to welcome you back again. Sincerely, Gerencia General.

Customer review rating 3.5/5

Paul A. Couples - Confirmed reviews ALL

Stay for 4 nights they never clean the room

Estimado Sr. A., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Monterrey Valle. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Gerencia General.

Customer review rating 0.5/5

Jonas A. Business - Confirmed reviews ALL

Extremely disappointing experience at Novotel Monterrey Valle, especially considering the standards one should expect from an international hotel chain. On Saturday, our room was not cleaned at all. Even more frustrating was the handling of a second room we had booked for a colleague. We asked the reception three times to notify us as soon as the room was ready, as we had to leave for a wedding at 3 PM. Each time, we were assured we would be informed, but nobody ever contacted us. As a result, my colleague had to stay in my room, and we ended up paying for an additional room that we couldn't use as planned. When I raised these issues with the hotel, the only response was an apology. No solution, compensation, or meaningful effort to address the situation was offered. Mistakes can happen, but repeated communication failures and a complete lack of accountability are unacceptable at this price level. Very disappointing, and certainly not the service I would expect from Novotel. I would not stay here again.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide the better service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly by this way if you wish to discuss this matter in further details. Sincerely, Gerencia General.

Customer review rating 4.5/5

Rene A. Solo - Confirmed reviews ALL

This is a great hotel at a great price. Only issue is that I didn't like the toilet.

Estimado Sr. A., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Revisaremos los detalles marcados. Esperamos poder tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Gerencia General.

Customer review rating 5.0/5

Maria B. Couples - Confirmed reviews ALL

Personal very professional, clean installations and great customer service.

Dear Miss B., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 4.5/5

Rogelio L. D. S. H. Business - Confirmed reviews ALL

Friendly people. Big and confortable room

Customer review rating 5.0/5

Librado G. Business - Confirmed reviews ALL

everything was good

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 5.0/5

Luis M. A. G. Families - Confirmed reviews ALL

N/A

Customer review rating 3.5/5

Jorge H. O. G. Friends - Confirmed reviews ALL

Well located, but needs more hygiene. Curtains in the room were dirty and had stains. Air vents in the toilet were full of dust. The floor in the elevator was a bit dirty too.

Dear Mr. O. G., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerencia General.

Customer review rating 5.0/5

Jacqueline S. Families - Confirmed reviews ALL

I LOVE THE LOCATION AND SERVICE, NICE BREAKFAST MENU

Dear Miss S., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 5.0/5

Laura R. B. Families - Confirmed reviews ALL

Excellent location, amazing staff. Stayed at a new and clean room.

Dear Miss R. B., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 5.0/5

Jairo R. Business - Confirmed reviews ALL

Great service

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 5.0/5

Nessie S. V. Business - Confirmed reviews ALL

Everything seems to be renovated

Dear Miss. S. V., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Customer review rating 5.0/5

Jorge E. V. R. Business - Confirmed reviews ALL

Ok

Estimado Sr. V., Muchas gracias por su evaluación positiva acerca de nuestro hotel. Nos alegra que haya disfrutado su estancia con nosotros, le esperamos pronto. Atentamente, Gerencia General.

Customer review rating 5.0/5

Rafael C. C. Solo - Confirmed reviews ALL

I love to stay in Novotel del Valle, amazing experience, great job of the staff and very comfortable place.

Dear Mr. C. C., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerencia General.

Other web-users rate our hotel

  • 395 reviews 8.1/10 Location
  • 870 reviews 5.4/10 Room
  • 912 reviews 7.3/10 Service
  • 66 reviews 3.2/10 WiFi
  • 424 reviews 4.5/10 Cleanliness
  • 229 reviews 8.2/10 Breakfast

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