The hotel was easy to book, what got us was the great price and the free shuttle available earlier than other hotels.

The hotel was dirty, stairs had black stains, the room was dirty and I am not 100% sure that they had changed the sheets since the last guest stayed over. Overall bad experience although the shuttle was good.

Was requested ID for all people traveling with me, young man at the front desk was rude and said if IDs were not given to be photocopied, people were not going to be allowed to get in the room. People traveling with me got really concerned with this situation we almost go to another hotel instead but we were tired and provided IDs. The following day, we were not allowed to have breakfast, was told that our room was not in the breakfast list, I had to clarified this several times during our stay (my original reservation did include breakfast). We were not given towels regularly, we had to be asking for them. Room did not have Hand towels nor wash clothes, we requested them and only got hands towels seems like they did not have wash clothes/towels.

only one night, but the water in the shower is cold, ther arent hot water.

Excellent ubication, service and quality... The best hotel if you go to Monterrey Airport