ibis Monterrey Aeropuerto 3 stars

Customer review rating (ALL Rating) 4.3/5 620 reviews

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Description

Hotel extras

  • Free shuttle service.

  • Strategically located 2 minutes from the airport.

Our accommodation(s)

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Room 1

Hotel location

ibis Monterrey Aeropuerto

BLVD. INTERAMERICAN 105 AL 109, PARQUE INDUSTRIAL FINSA
66600 Apodaca
Mexico

GPS:25.787391, -100.13772

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BRAVAR SPORT BAR

A place where fans share stories, celebrate wins and find comfort in defeats over delicious food and drinks. Here, the excitement of the game meets friendship and fun to create truly unique experiences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  620 reviews

Customer review rating 5.0/5

Michelle G. Business - Confirmed reviews ALL

Dear Michelle G., Thank you for taking the time to share your positive experience at Ibis Monterrey Aeropuerto. We are delighted to hear that our convenient location, friendly staff, and efficient shuttle service contributed to your comfortable stay. Your feedback on the smooth check-in and check-out process is greatly appreciated, as it reflects our commitment to providing excellent service to our guests. Sincerely, Gerente General Ibis Monterrey Aeropuerto

Customer review rating 1.0/5

Abraham P. V. Families - Confirmed reviews ALL

Estimado Abraham P. V., Lamento profundamente que su experiencia en el ibis Monterrey Aeropuerto no haya cumplido con sus expectativas. Agradecemos sinceramente que haya tomado el tiempo para compartir sus comentarios, ya que nos ayudan a identificar áreas de mejora en nuestros servicios. Entendemos que la situación respecto a su reserva fue frustrante. En ibis, nuestro objetivo es garantizar una experiencia fluida para todos nuestros huéspedes. Sin embargo, es importante mencionar que, conforme a nuestras políticas, se requiere identificación oficial para menores al momento del check-in. Apreciamos su observación sobre la claridad de esta información en el proceso de reserva y tomaremos en cuenta su sugerencia para mejorar nuestra comunicación en el futuro. Lamentamos que la administración de su reserva haya generado malestar y que no haya sentido el apoyo necesario por parte de nuestro equipo. Su experiencia es fundamental para nosotros y nos gustaría asegurarle que estamos comprometidos a mejorar la atención al cliente que brindamos. Agradecemos nuevamente su feedback y esperamos que, en un futuro, considere darnos otra oportunidad para demostrarle el servicio de calidad que nos esforzamos por ofrecer. Quedamos a su disposición para cualquier consulta adicional. Atentamente, Gerente General Ibis Monterrey Aeropuerto

Customer review rating 3.0/5

Ramon C. L. Business - Confirmed reviews ALL

Estimado Ramon C. L., Agradecemos su comentario y el tiempo que ha tomado para compartir su experiencia. Nos alegra saber que nuestro hotel ha cumplido con sus expectativas, aunque lamentamos que no haya sido completamente satisfactorio. Sus observaciones son valiosas y nos ayudarán a seguir mejorando nuestros servicios para ofrecer una estancia más placentera en el futuro. Atentamente, Gerente General Ibis Monterrey Aeropuerto

Customer review rating 3.5/5

Nam B. Families - Confirmed reviews ALL

Dear Nam B., We sincerely appreciate your feedback regarding your recent stay at our hotel. We regret that the dimensions of the room did not meet your expectations, and we will take your observations regarding the lack of space for luggage and the limitations in communication into account. We are pleased to know that our staff was friendly and helpful, as we strive to provide quality service to all our guests. Sincerely, General Manager Ibis Monterrey Aeropuerto

Customer review rating 1.0/5

Tetsuya H. Friends - Confirmed reviews ALL

Dear Tetsuya h., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive remarks about our location. However, it is disheartening to hear that you found our staff unfriendly and that your accommodations did not meet your expectations in terms of cleanliness and amenities. Your comments are important to us as we strive to enhance our guest experience. Sincerely, General Manager Ibis Monterrey Aeropuerto

Other web-users rate our hotel

  • 319 reviews 9.2/10 Location
  • 438 reviews 5.4/10 Room
  • 528 reviews 8/10 Service
  • 19 reviews 4.3/10 WiFi
  • 219 reviews 5.6/10 Cleanliness
  • 142 reviews 8/10 Breakfast

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