ibis Monterrey Valle Hotel 3 stars

TripAdvisor rating 3.5/5 349 reviews
ibis Monterrey Valle
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+ 17 Services
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Room 1

Number of guests
Children's age

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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Babysitting on request
  • Golf course 18 holes (Nearby)

Hotel location

ibis Monterrey Valle

Ave. Lazaro Cardenas 3000
Esq. Dr. Atl Col Valle Oriente
San Pedro Garza García
CP 66269
monterrey
mexico

Tel: +5281 8133 5050

Fax: (+52)81 8133 5055

Contact email

Check-in from 15h00

Check out up to 13h00

  • By plane

    APT INTL M ESCOBEDO At 25km / 15.54 miles

  • By train

    CTR DE AUTOBUSES At 7km / 4.35 miles

GPS :25.650792, -100.333221

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

Lunch

14:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

The ibis bar is a friendly space, perfect for relaxation, where everyone can get together. Don't think twice about taking a break! We can serve you with a drink with our snack food available 24/7 at the bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Monterrey Valle

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,469 reviews

tripadvisor

TripAdvisor Rating 3.5/5

349 reviews

Excellent

Customer review rating 4.3/5

Cristian M. Business - 01/12/2019 Confirmed reviews ALL

satisfactory

Great

Customer review rating 4.3/5

Eliseo A. Couples - 27/11/2019 Confirmed reviews ALL

Everything was perfect just the tv remote didnt work. but employees solve in a minute

Dear guest We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

Reservación cancelada

Customer review rating 4.3/5

Israel T. Business - 27/11/2019 Confirmed reviews ALL

I made a wrong reservation by booking.com, it was complicate to cancel directly with the hotel, therefore, I was wondering if Ibis or Bookking.com will respect my cancellation, the # is 372817

Estimado huésped: Muchas gracias por tomarse el tiempo de compartir su experiencia en Ibis Monterrey Valle Tomo nota de sus comentarios sobre nuestras áreas de oportunidad, nos son sumamente útiles para contribuir a nuestro compromiso con ofrecer a nuestros huéspedes un descanso agradable. Será un placer atenderlo en sus próximas visitas a Ciudad de Monterrey. Beatriz Velázquez C. Gerente General

Terrible hotel, will never come back

Customer review rating 4.3/5

Daniela C. Business - 14/11/2019 Confirmed reviews ALL

It has been by far, the worst hotel I have ever stayed in. I will never come back.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Beatriz Velázquez C. Gerente General

Excellent ubication

TripAdvisor rating 3.5/5

aisaacmx Couples - 14/11/2019 TripAdvisor review

Good location, service, cleanliness. Normal rooms and mexican breakfast buffet. I appreciated that got complimentary water and fruits at the room instead of complimentary drink's cupons. Sleep quality could be a little disturbed due to parties on near park

Dear guest We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

Excellent service at the price

Customer review rating 4.3/5

Andrew P. Business - 14/10/2019 Confirmed reviews ALL

Very satisfactory. My only complaint is that there was a shortage of waiters on the night of 2 Oct. I arrived at the restaurant at 940pm and I was told there was still service. But after waiting for half an hour, I had not been brought anything, not even a drink, so I left.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Beatriz Velázquez C. Gerente General

Pleasant

Customer review rating 4.3/5

Aldo P. Business - 14/10/2019 Confirmed reviews ALL

Worth the value. Nice room and very nice staff

Dear guest We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General
Customer review rating 4.3/5

Anonymous Couples - 09/10/2019 Confirmed reviews ALL

Satisfactoria

Estimado huésped: Muchas gracias por su preferencia y por tomar el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como sus anfitriones en su visita a la Ciudad de Monterrey, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Beatriz Velázquez C. Gerente General

relax

Customer review rating 4.3/5

Luis Solo - 08/10/2019 Confirmed reviews ALL

great and relaxing, I could rest as I wished

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Beatriz Velázquez C. Gerente General
Customer review rating 4.3/5

Mario Business - 06/10/2019 Confirmed reviews ALL

The hotel was ok, a bit messy on the rooms, there was a dead fly in the room and hairs in the shower before i got in it, so not very good cleaning

Dear guest Thank you for taking the time to tell us about your experience at the ibis Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Velázquez C. Gerente General

The room was nice and clean

Customer review rating 4.3/5

Carlos Families - 18/09/2019 Confirmed reviews ALL

The stay was fine overall, the room was clean and neat, good for resting purpose. The restaurant service wasn't operational, also de breakfast buffet was limited in options, not so good.

Estimado huésped: Muchas gracias por su preferencia y por tomar el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como sus anfitriones en su visita a la Ciudad de Monterrey, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Beatriz Velázquez C. Gerente General

good

Customer review rating 4.3/5

Alberto I. V. Couples - 18/09/2019 Confirmed reviews ALL

its nice, place continue with the effort to get better results, hope in the future all the showers by like ibbis paris

Dear Alberto V., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

GOOD EXPERIENCE

Customer review rating 4.3/5

Fred Solo - 20/08/2019 Confirmed reviews ALL

The overall experience was good. The check in/out process was very good as well. Some of your staff is not aware of the surrounding events that happened during the week-end. I asked and received a negative feed back, later another staff member was well informed. The food of the buffet was OK, you could improve the morning breakfast. The room was clean and the house lady was very polite.

Dear Federico Javier D., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

place to rest

Customer review rating 4.3/5

Fernando M. Business - 14/08/2019 Confirmed reviews ALL

great

Dear Fernando M., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

Functional. Good for overnight stays

Customer review rating 4.3/5

Marie C. S. Business - 09/08/2019 Confirmed reviews ALL

This is a very basic hotel. It's the second time I stay there, the first time I paid for the buffet breakfast and I was sorely disappointed, but you're surrounded by good restaurants, so it's not a big deal. No gym, no pool, basic services, perfect if all you're looking for is a place to sleep comfortably.

Dear Marie-Claude S., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

Great service, location, and value

Customer review rating 4.3/5

David W. H. Business - 22/07/2019 Confirmed reviews ALL

Love staying here. Always treated like in the best hotels in the world. Truly. The staff go out of their way to make my stay easy and pleasant. The rooms are not large but I have everything I need. Clean bed and linen. Hot water. Desk and chair to work on

Dear David W., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General
Customer review rating 4.3/5

Anonymous Business - 16/07/2019 Confirmed reviews ALL

normal

Estimado/a Humberto P., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Monterrey Valle. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Beatriz Velázquez C. Gerente General

Comfortable and decent

Customer review rating 4.3/5

Goerge Business - 14/07/2019 Confirmed reviews ALL

It was modest and tranquil

Dear Jorge A., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

broken elevator

Customer review rating 4.3/5

Anonymous Couples - 09/07/2019 Confirmed reviews ALL

elevator was broken for whole stay

Dear Thomas B., Thank you for taking the time to tell us about your experience at the ibis Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Velázquez C. Gerente General

Quite nice evening

Customer review rating 4.3/5

Mauricio Couples - 08/07/2019 Confirmed reviews ALL

It was nice. The place isn’t very fancy or anything but it was clean and comfy and just what we needed.

Dear Mauricio Z., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General
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