ibis Monterrey Valle 3 stars

Customer review rating (ALL Rating) 3.8/5 215 reviews

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Ave. Lazaro Cardenas 3000, Esq. Dr. Atl Col Valle Oriente, San Pedro Garza García, CP 66269 Monterrey, Mexico

Description

Hotel extras

  • The hotel is based in a prime location in the Valle Oriente area

  • Close to entertainment hubs like Arena Monterrey, Show Center and Pabellón

  • Close to ecological parks like Rufino Tamayo, Huasteca and Parque Fundidora

  • Right by large shopping malls with international brands

  • Quick access to the downtown area and major museums.

Our accommodation(s)

Room

Standard Room with 1 double bed

  • 2 pers. max
  • Bedding 1 x Queen size bed(s)
  • Accessible room

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Hotel location

ibis Monterrey Valle

Ave. Lazaro Cardenas 3000, Esq. Dr. Atl Col Valle Oriente, San Pedro Garza García
CP 66269 Monterrey
Mexico

GPS:25.650792, -100.333221

Telephone
Fax +52 81 8133 5050

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN LOUNGE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  215 reviews

TripAdvisor Rating  3.5/5  364 reviews

Good stay

Customer review rating 3.5/5

Me Business - Confirmed reviews ALL

Generally speaking good but not exceptional

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, General Manager

Agusto

Customer review rating 5.0/5

Jesus S. Couples - Confirmed reviews ALL

Placentero

Estimado huésped: Muchas gracias por su preferencia y por tomar el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como sus anfitriones en su visita a la Ciudad de Monterrey, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Atte: Gerencia General

Dissatisfied

Customer review rating 2.0/5

Edgar Couples - Confirmed reviews ALL

Keys to open the doors were not working correctly, they replaced them twice. Beds are so uncomfortable.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

Bad room

Customer review rating 1.5/5

Carlos Couples - Confirmed reviews ALL

No water to drink in room, bathroom door didnt close

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

Very dirty

Customer review rating 0.5/5

Jcl Business - Confirmed reviews ALL

I am a member of Hotels Accor in Europe and I use their services frequently. I usually stay in Ibis styles in northern Spain, and the price is reasonable and the service superb. I thought Monterrey was no different. It is the worst hotel I have been for a very long time. I took some pictures of the filthy room interior. They are really unveliabable.

Dear guest Thank you for taking the time to tell us about your experience at the ibis Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

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Other web-users rate our hotel

  • 217 reviews 7.9/10 Location
  • 403 reviews 2/10 Room
  • 262 reviews 5.3/10 Service
  • 18 reviews 3.2/10 WiFi
  • 216 reviews 1.4/10 Cleanliness
  • 208 reviews 1.7/10 Comfort
  • 188 reviews 1/10 Amenities
  • 128 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.