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ibis Monterrey Valle Hotel 3 stars

Customer review rating 4.3/5 3,835 reviews

ALLSAFE approved hotel

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ibis Monterrey Valle
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Hotel extras

ibis Monterrey Valle hotel is located in the San Pedro Garza Garcia business district, close to shopping centers, Macroplaza, and Paseo Santa Lucia.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Monterrey Valle

Ave. Lazaro Cardenas 3000
Esq. Dr. Atl Col Valle Oriente
San Pedro Garza García
CP 66269 monterrey
mexico

Tel: +528181335050

Fax: (+52)8181335050

Check-in from 15h00

Check out up to 13h00

  • By plane

    APT INTL M ESCOBEDO At 25km / 15.54 miles

  • By train

    CTR DE AUTOBUSES At 7km / 4.35 miles

GPS :25.650792, -100.333221

Hotel services

IBIS KITCHEN LOUNGE

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 105 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • No non-smoking room
    • 5 floors
  • Languages spoken at the hotel
    • English
    • French
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our guest reviews for
ibis Monterrey Valle

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,835 reviews

TripAdvisor Rating 3.5/5

357 reviews

Would not stay here again

Customer review rating 1.5/5

Jossue A. Business - 20/10/2021 Confirmed reviews ALL

Breakfast was cold. Rooms are small and also restrooms. My towel didn’t get changed. The bed only had 2 pillows.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Beatriz Velázquez C. Gerente General

Clean, well located, good service.

Customer review rating 5.0/5

Jose R. Business - 14/09/2021 Confirmed reviews ALL

Very nice little hotel with good service, excelent location and friendly staff.

Dear guest We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. General Manager

estancia agradable

Customer review rating 4.0/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

satisfactoria

Estimado huésped: Muchas gracias por su preferencia y por tomar el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como sus anfitriones en su visita a la Ciudad de Monterrey, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Beatriz Velázquez C. Gerente General

Well located and good stay

Customer review rating 5.0/5

Carlos G. Families - 14/07/2021 Confirmed reviews ALL

Very nice

Estimada huésped: Agradezco se haya tomado el tiempo para compartir su experiencia en el Hotel. Me complace especialmente el que reconozca el esfuerzo de los que trabajamos en Ibis Monterrey Valle por lograr nuestro objetivo, el hacer de su estancia una experiencia confortable y especial. Esperamos tenerla de vuelta con nosotros en sus próximas visitas a la Ciudad. Beatriz Velázquez C. Gerente General

Estancia agradable

Customer review rating 5.0/5

Guadalupe Couples - 09/07/2021 Confirmed reviews ALL

Excelente

Dear guest We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

Ok for just a few hours

Customer review rating 3.0/5

Omar Solo - 09/07/2021 Confirmed reviews ALL

Room was not very clean

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Beatriz Velázquez C. Gerente General

Ok

Customer review rating 3.5/5

Claudia Couples - 25/05/2021 Confirmed reviews ALL

There is no iron in the room, you need to use a community iron for the whole floor, the breakfast was bad and there was only one staff supporting the dinner area, so the service was very slow. Also, we wanted to do a room service in the morning, and the receptionist told us that she couldn't do it because she was the only person in the lobby. Lack of personnel.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Beatriz Velázquez C. Gerente General

Estancia agradable

Customer review rating 5.0/5

Anonymous Business - 20/05/2021 Confirmed reviews ALL

Todo excelente

Estimado huésped: Muchas gracias por su preferencia y por tomar el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como sus anfitriones en su visita a la Ciudad de Monterrey, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Beatriz Velázquez C. Gerente General

good location

Customer review rating 3.5/5

Onofre Business - 13/05/2021 Confirmed reviews ALL

Practical...small room, bad quality soap

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Beatriz Velázquez C. Gerente General

Well located

Customer review rating 3.5/5

Anonymous Business - 08/04/2021 Confirmed reviews ALL

Simple amenities and old bathroom furniture Should improve breakfast hours, earlier

Last minute booking

Customer review rating 3.0/5

Lorelei A. Couples - 04/04/2021 Confirmed reviews ALL

The electricity didn’t work even with the key card on place. The cleaness can be better.

Confortable

Customer review rating 4.5/5

Pedro I. Business - 04/04/2021 Confirmed reviews ALL

I like the room. The atmosphere is good for business.

Excellent ubication

TripAdvisor rating 5.0/5

aisaacmx Couples - 14/11/2019 TripAdvisor review

Good location, service, cleanliness. Normal rooms and mexican breakfast buffet. I appreciated that got complimentary water and fruits at the room instead of complimentary drink's cupons. Sleep quality could be a little disturbed due to parties on near park

Dear guest We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

👍🏼

TripAdvisor rating 4.0/5

167briano Solo travel - 18/05/2017 TripAdvisor review

Service and location are perfect, the bathroom area in rooms can be better, for example the bath door has no lock and glasses are made of plastic. I would also like more space for clothing. Everything else was just great!

Cheap but clean business hotel in Monterrey

TripAdvisor rating 3.0/5

Alain M P Solo travel - 29/12/2016 TripAdvisor review

The hotel is a low tier level, but it is clean and has the amenities for having a good night of rest. Close to Valle/ Las torres areas (MTY business center), about 40 minutes from the airport (350 MXN or about 14 USD). Nice area to stay, walking distance from a jogging park, next door of a wings restaurant, one block from a gas station with convenience store and within minutes of 3 high-tier Monterrey malls, located in front of a highway, I would recommend to ask for a room in the back side In the back side: Although clean, the rooms look a bit used, everything was working but I don't see myself staying there for more than 2 nights (as any Ibis, the rooms are small and it does not have any commodities)

Recommended

TripAdvisor rating 5.0/5

marvellous811 Family - 12/11/2016 TripAdvisor review

I would recommend this hotel and probably be back. I stayed 5 night and one time they forgot to put two towels. Trr breakfast was absolutely wonderful. Freshly squeezed orange juice and many other natural juices! Delicious breakfasts!

We greatly appreciate your comments regarding your stay at Hotel ibis Monterrey Valle. I am sure that these comments will serve our entire team as it continually strives to improve the quality of our services. Thank you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Yours sincerely, Julio Reyes Macedo General Manager

Warning: Do not stay on the first floor as music and pot clanging is an all night reality

TripAdvisor rating 5.0/5

iank616 Business - 18/01/2016 TripAdvisor review

I recently stayed at the IBIS Valle for three night and on the first night I was checked-in to Room 120. Immediately upon entering the room I could hear music and what sounded like clanging pots. Sure enough the room was directly above the kitchen. I asked to be moved to another room but the night manager said nothing was available so I asked that he have the music turned off. He was very unhelpful and only did something when I got quite angry. Sure enough the music was back on within 5 minutes and the manager tried again to turn it down. This happened four times until I finally passed out from exhaustion at 1:30am. At 6:30 am I was awakened to even louder clanging and louder music. This hotel has suited my needs in the past but I am very afraid to book it again unless I can be certain I won't be on the first floor.

Dear, We appreciate the time it took you to send us comments about your stay at ibis Monterrey Valle. Sorry greatly the details of their experience please let him our most sincere apologies. At Ibis, we strive to provide quality service to each of our customers, so your feedback is very important Rest assured that we will take the necessary steps to ensure that does not happen again what happened in your stay. We sincerely appreciate that you have shared with us this issue and hope that gives us a new opportunity to offer an optimal service. Yours faithfully. Julio Reyes Macedo General Manager

Good trade

TripAdvisor rating 5.0/5

PIOTRAMIREZ Solo travel - 06/11/2015 TripAdvisor review

Well located property and easy check-in and check-out process. Staff friendliness and a warm welcome. Very good deal for the price. Like other Ibis hotels, rooms transmit a little bit of sadness. Despite this, it's a very good hotel deal.

  We greatly appreciate your comments regarding your stay at ibis Monterrey Valle. I tell him that we are taking and just a renewal in our rooms and achieve greater comfort during their stay Thank you again that you have shared your experience with us and waiting for your next visit as enjoyable as the previous. Yours faithfully. Julio Reyes Macedo General Manager

Great hotel

TripAdvisor rating 4.0/5

N9021RZmarcelos Business - 15/07/2014 TripAdvisor review

Great hotel, clean, good internet. Only thing that was not good was breakfast, too few "normal" options (there were tacos, nachos, meat, but no cheese or ham for example) for a person like me (from Brazil). Also no safe on the room.

Good Hotel

TripAdvisor rating 5.0/5

Gerardo V Business - 22/01/2014 TripAdvisor review

perfect for business, and excellent price, also it's in a very good location in the city. the breakfast was good enough. the room was little but it had everything for a short stay. i recomend this hotel for business.

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