فندق نوفوتيل Novotel باريس تور إيفل 4 نجوم

ملاحظة أراء العملاء 4.0/5 12,155 أراء

فندق ALLSAFE معتمد

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الغرفة 1

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نوفوتيل Novotel باريس تور إيفل
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خدمات الفندق الإضافية

  • حاصل على اعتماد ALLSAFE من شركة Bureau Veritas

  • 30 قاعة اجتماعات، 3000 م2 (32292 ق2) من المساحة المرنة

  • حمام سباحة داخلي ساخن، ومنطقة للياقة البدنية، وساونا

  • غرف العائلات، خدمة WiFi متوفرة

  • مواقف خاصة وآمنة للسيارات مدفوعة الأجر

يشارك هذا الفندق في برنامج Planet 21 ويعمل لصالح الضيافة المستدامة Positive Hospitality.

الخدمات المتوفّرة في الفندق وبالقرب منه

تسجيل الوصول من 14h00

تسجيل المغادرة حتى 12h00

ادفع

خدمات ومعلومات عملية
  • تسجيل الوصول عبر الإنترنت
  • واي فاي/ اتصال بالإنترنت
  • موقف السيارات
  • تسهيل التنقّل للأشخاص ذوي القدرة المحدودة على الحركة
  • يُسمح بإدخال الحيوانات الأليفةادفع
  • فندق لغير المدخنين 100%
  • مكيّف الهواء
  • اللغات التي يُجيدها موظفي الفندق
  • يتوفّر مكتب الاستقبال لخدمتك على مدار ال
  • تسجيل مغادرة متأخر حتى الساعة 5 مساءًادفع
  • التنظيف الجاف / كيّ الملابسادفع
  • المحلات/ التسوّق
  • حامل الأمتعة
  • الاستعلامات
الترفيه والأنشطة
  • حوض سباحة داخلي مدفأ
  • مركز اللياقة
  • ساونا
  • جولات سياحية بالقواربادفع
  • إمكانية استئجار دراجات هوائية (قريب)ادفع
خدمة الطعام
  • الفطورادفع
  • مطاعممطاعم 2
  • بارات 2
  • خدمة الغرف
  • آلة مشروبات ووجبات خفيفةادفع
خدمات الأعمال
  • غرف للاجتماعات36
  • الفاكس:
  • ركن الإنترنت على جهاز Mac
  • مركز أعمال مع طاقم عمل للدعم والمساعدة
  • توفر خدمة النسخ/الطباعة
رسالة المعلومات

موقع الفندق

نوفوتيل Novotel باريس تور إيفل

61 quai de Grenelle
75015 باريس
فرنسا

الهاتف: +33140582000

الفاكس: (+33)1/40582444

تسجيل الوصول من 14h00

تسجيل المغادرة حتى 12h00

  • BALARD-GARE DU NORD :  42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :  70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :  6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :  10 - BOULOGNE CHARLES MICHELS

  • بالطائرة

    PARIS ORLY عند 15كم / 9.32 ميل

  • بالطائرة

    ROISSY - CDG عند 35كم / 21.75 ميل

  • بالطائرة

    ROISSY - CHARLES DE GAULLE عند 25كم / 15.54 ميل

  • بالسيارة

    A1 AUTOROUTE DU NORD عند 6كم / 3.73 ميل

  • بالسيارة

    A13 AUTOROUTE DE NORMANDIE عند 3كم / 1.86 ميل

  • بالسيارة

    A6 AUTOROUTE DU SUD عند 5كم / 3.11 ميل

  • بالقطار

    MONTPARNASSE عند 3كم / 1.86 ميل

  • بالقطار

    PARIS MONTPARNASSE 1 ET 2 عند 3كم / 1.86 ميل

  • بالقطار

    SAINT LAZARE عند 4كم / 2.49 ميل

نظام تحديد المواقع العالمي (GPS):48.849778, 2.282836

الإقامات المتوفرة لدينا

تتميز غرفة نوفوتيل Novotel بمساحتها الواسعة وتصميمها المعاصر وإمكانية تعديلها، ما يجعلها مكانًا مميزًا للإقامة ومثاليًا لتلبية جميع احتياجاتك. تحتوي جميع الغرف، التي تبلغ مساحتها 215 قدمًا مربعة، 20 مترًا مربعًا، على تلفزيون بشاشة مسطحة واتصال WIFI مجاني ومستلزمات تحضير الشاي والقهوة وخزنة وثلاجة. استمتع بإطلالات لا مثيل لها على مدينة باريس من غرفنا المميّزة الواقعة في الطوابق العليا.

غرفة كلاسيكية بسرير كوين

  • :عدد الأشخاص الأقصى 2
  • :المساحة بدءاً من 20 / 215 sq ft
  • اتصال إنترنت لاسلكي في الغرفة
  • إنترنت عالي السرعة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل(...)

غرفة كلاسيكية بسريرين مفردين

  • :عدد الأشخاص الأقصى 2
  • :المساحة بدءاً من 20 / 215 sq ft
  • اتصال إنترنت لاسلكي في الغرفة
  • إنترنت عالي السرعة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل(...)

غرفة عائلية كلاسيكية بسرير كوين واحد وأريكة واحدة تتحوّل إلى سرير مفرد

  • :عدد الأشخاص الأقصى 3
  • :المساحة بدءاً من 26 / 280 sq ft
  • اتصال إنترنت لاسلكي في الغرفة
  • إنترنت عالي السرعة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل(...)

غرفه كلاسيكية، تم تجديدها - سرير واحد بحجم كوين

  • :عدد الأشخاص الأقصى 2
  • :المساحة بدءاً من 20 / 215 sq ft
  • :المناظر إطلالة جانبية على المدينة *

*رهناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • إنترنت عالي السرعة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل(...)

غرفة مميزة بسرير كوين واحد وأريكة واحدة تتحوّل إلى سرير مفرد‬ مع إطلالة على باريس

  • :عدد الأشخاص الأقصى 3
  • :المساحة بدءاً من 28 / 301 sq ft
  • :المناظر إطلالة جانبية على المدينة *

*رهناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • إنترنت عالي السرعة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل(...)

غرفة عائلية كلاسيكية بسرير كوين واحد وأريكة واحدة تتحوّل إلى سرير مزدوج

  • :عدد الأشخاص الأقصى 4
  • :المساحة بدءاً من 30 / 323 sq ft
  • :المناظر إطلالة جانبية على المدينة *

*رهناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • إنترنت عالي السرعة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل(...)

عرض الغرف المتعددة: غرفتان قريبتان

  • :عدد الأشخاص الأقصى 5
  • اتصال إنترنت لاسلكي في الغرفة
  • إنترنت عالي السرعة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل(...)
الغرف

مطاعمنا وباراتنا

BENKAY

نوع المطبخ: ياباني

مكان التقاء محبي فن الطهو الياباني التقليدي. سوشيس أو تبان ياكي، بينكاي، مؤسسة باريسية حقيقية، تطل على باريس وسين. مغلقة حتى إشعار آخر بسبب كوفيد-19.

الغداء

12:00 - 14:00

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

العشاء

19:00 - 22:00

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

N'CAFE

نوع المطبخ: بيسترو

يقدم N'Café قائمة متنوعة لوجبات العشاء الخاصة بك: المنتجات الموسمية والأطباق اليومية. مأكولات بسيطة ومتوازنة. في الغداء، استمتع بقائمة الأطعمة السريعة أو قائمة بار Q.Grenelle.

الغداء

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

العشاء

18:00 - 22:30

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

Q.G'renelle

الصورة غير التعاقدية

في أجواء حميمة وأنيقة، مثالية للاجتماعات المهنية، كوكتيل مع الأصدقاء أو وجبة غداء خفيفة، تعال واستمتع بمشاركة لحظات ممتعة في الأجواء المريحة في بار Q.Grenelle الجديد. قائمة طعام الغداء أو العروض اليومية متاحة في وقت الغداء.

الغداء

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

العشاء

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

L'INSTANT NOMADE

الصورة غير التعاقدية

يوفر لانستانت نوماد L'Instant Nomade طعامًا لذيذًا ومتوازنًا في جو مريح وفريد ذي طابع عالمي. أما بالنسبة للحلويات أو المشروبات الباردة، فإنه يوفر أفضل وسائل الراحة للخدمة الذاتية. آلات البيع 24 ساعة.

الغداء

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

العشاء

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

اجتماعاتك وفعاليّاتك

غرف الاجتماعات لدينا

  • عدد غرف الاجتماعات: 36

  • أقصى حجم: 600 مترًا مربّعًا

  • قدرة الاستيعاب القصوى: 600 أشخاص

  • قدرة الاستيعاب القصوى للمأدبة: 400 أشخاص

تعرّف على المزيد

تقييمات نزلائنا لـ ‎
نوفوتيل Novotel باريس تور إيفل‎

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL 4.0/5

12,155 أراء

tripadvisor

تقييم TripAdvisor 3.5/5

5,750 أراء

Great location

ملاحظة Tripadvisor 4.0/5

Joseph Normand W Business - 02/03/2020 تقييم TripAdvisor المعتمد

This property is nicely located and a good value for Paris. Unfortunately it is an older property has as such has some limitations. Although the room I stayed in was very tastefully kitted out, the lack of control on the heating was an issue for me. The central HVAC meant there was no room control and my room was kept at about 23 degrees which was too hot for me to sleep well. The beds are comfy and the servicing of the room was good too. The property is kept well and the staff is very friendly, courteous and professional.

Good morning Joseph, I very much appreciate you take time to share your comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with my team, and especially with my technical manager, as they strive to continuously improve the quality of our services . Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there, Have a nice day, Cordial greetings,

Better than any air BnB

ملاحظة Tripadvisor 5.0/5

583karenl 06/02/2020 تقييم TripAdvisor المعتمد

Ideal location, great views, welcoming staff, comfortable rooms. We have been regular guests for 20 years. Feels like home every time. Looking forward to our next visit. Ahmed, the bar man was welcoming and professional, the cherry on the cake !

Dear Karen, What a great comment, thank you very much for your loyalty. I am delighted that you enjoy our hotel and our services. It is always a pleasure to receive positive feedback. Rest assured that they will be shared with my teams as an encouragement to all of them who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous ones. Have a nice day, Cordial greetings,

This hotel should not be an All Accor

ملاحظة Tripadvisor 1.0/5

ROBERTO P Family - 08/01/2020 تقييم TripAdvisor المعتمد

The ac never worked. They did something about it after my 3rd complain. My room was not done at all. I was there for 3 long days. This hotel should is not good enough to have the All Accor brand. Its a 2 star hotel not 4.its dirty all the way. Management is not customer oriented.

Good morning Roberto, Thank you for taking the time to comment your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience, especially with our housekeeping service, did not meet your expectations, please allow me and my team to express our sincerest apologies. Despite what you may think, your feedback is very important to me and we strive all there to provide a superior service experience for every customer. I will exchange about your return with my department managers concerned, especially with my General Housekeeper, in order to take the corrective and appropriate measures to address the problem and prevent future occurrence. As if I appreciate all my 2 stars Accor hotels' colleagues, I am not sure that you should find a 2 stars hotel proposing all the services we can offer to the Novotel Paris Centre Tour Eiffel as Concierge service, Luggage service, Valet service, Gasronomic japanese restaurant, Fitness Center with indoor heated swimming pool.... I hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, and all my best wishes for this new year,

Outdated hotel

ملاحظة Tripadvisor 2.0/5

Manuel0x Couples - 05/01/2020 تقييم TripAdvisor المعتمد

Do not recommend to stay here. For the rates you are paying for this hotel, you can get better deals on newer hotels. Location is OK, but not great;20 mins walking to the Eiffel Tower. Personnel is not friendly and all the installations are crowded...

Dear Manuel, I am sorry to read that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience, therefore, your feedback is important to us. It is my hope that you will give us the opportunity to better serve you in the near future, Cordial greetings,

Great Stay

ملاحظة Tripadvisor 4.0/5

Séverine V Family - 26/12/2019 تقييم TripAdvisor المعتمد

My stay at the Novotel Paris Centre Tour Eiffel was great. It is located at a 10min walk from the Eiffel Tower. The room was spacious and comfortable, and the staff was very helpful. I would definitely recommend this hotel.

Good evening Severine, I very much appreciate you take time to comment your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and i am rellay delihjted that you enjoyed your experience with us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Cordial greetings,

بروفسور

ملاحظة أراء العملاء 4.0/5

محمود إ. ص. المسافرون بغاية العمل - 23/12/2019 تقييمات مؤكدة لفندق ALL

كانت جيدة جدًا . لكن خدمات المطاعم وخدمة الغرف كانت محدودة جدًا.

السید بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق ............. لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى في............. مع خالص الشكر و التقدير -- --- Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Comfortable

ملاحظة Tripadvisor 4.0/5

Bayo O Solo travel - 04/11/2019 تقييم TripAdvisor المعتمد

This is my second stay at this property this year and I have no regrets choosing to spend the vacation time there. The staff were always ready to help. Having checked in on line, my room key was ready on arrival. The front desk, housekeeping, room service and even maintenance staff were always ready to help.

Good morning Bayo, Thank you so much for this very pleasant comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your retrun with my teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there and that this next visit will be as pleasant as the previous one. Sincerely,

Good service and breakfast, but not a nice room

ملاحظة Tripadvisor 3.0/5

Petra110212 Family - 01/11/2019 تقييم TripAdvisor المعتمد

Service and breakfast was really good, but our room was not nice. There was a strong smell of drain in the room, the water pressure in the shower was poor, the safe was not working and the carpet was old and had stains.

Good evening Petra, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I welcome your compliments, but also your other remarks, always usefull to us. I am sorry that some of our services did not meet your expectations, especially with your bedroom, please allow us to express our sincerest apologies. All my teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to me. Please rest assured that I will share your return with my department managers concerned in order they take the appropriate measures to address the problems and prevent future occurrence. It is my hope that you will give us the opportunity to better serve you in the near future. Cordial greetings,

Novotel Paris Centre Tour Eiffel

ملاحظة Tripadvisor 2.0/5

N7772IPstephent Solo travel - 01/10/2019 تقييم TripAdvisor المعتمد

All seemed good from the outside but it was not all as it seemed. If they put you on the top floor you have to lugg your bag up a set of stairs as the left doesn't go there. Well the room was spacious and the view terrific, but the carpet was disgusting. It looked like the original carpet that was terribly stained and had never been steam or dry cleaned. It was not even up to backpackers standard.! I asked if it could be cleaned during the day and was told they would look at it. Two days passed and my room was not made up. Three phone calls later and the promises were not me so a trip to reception was made and I was accused of not putting the make my room up sign on the door which I had. Further requests regarding the carpet were made and was told the carpets were being replaced throughout the hotel. RUBBISH. The French arent renowned for hygiene and this is a perfect reminder. The shower mixer was not working properly and I requested it to be fixed so you could have a shower that was not boiling or freezing but this also was to hard for them to do. To top it off the bar staff reminded me of faulty towers- I being non French were in there way. NEVER again.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am really sorry that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that I will share your return with my departement managers concerned in order they take the corrective and appropriate measures with their teams to address the problem and prevent future occurrence. I appreciate your sharing your concerns, It is my hope that you will give us the opportunity to welcome you next in order better serve you and regain your trust, Cordial greetings,

Shocking Service - Rude staff with no understanding

ملاحظة Tripadvisor 1.0/5

802tsmith Business - 21/09/2019 تقييم TripAdvisor المعتمد

I booked to stay in this hotel - only to understand 1 hour after i booked the hotel i noticed i booked the incorrect date. I contacted the hotel directly only to be told that because i booked the hotel on a no refund section i could not cancel. I also asked could i perhaps stay another time and apply me with credit - answer - NO. Shocking customer service - would never recommend this hotel to any body - they do not care about the service the only care about making money.

Good morning Mr Smith, Thank you for sharing your comment, I'm sorry about the matter with your booking in our hotel, and as we have already told you, please accept our sincerest apologies. I understand your dissatisfaction and we are already aware of your problem after your exchange with our customer service and our customer experience manager, which you fail to mention in your comment. Rest assured that our teams are always listening to all of our customers and do their best to find a solution to each of the issues raised. Cordial greetings

Nice location, poor hotel

ملاحظة Tripadvisor 2.0/5

welidhi Family - 13/08/2019 تقييم TripAdvisor المعتمد

The hotel lobby was nice and clean, but our room 2027 was in terrible condition with carpet stains and mould in the bathroom. Really spoiled our holiday. We will not be returning to this hotel in future.

Good evening Welidhi I thank you for sharing your comment following your stay in our hotel. I'm really sorry to learn that your experience, especially your bedroom, did not live up to your expectations, please accept from me and my team all our sincerest apologies. We have renovated 400 bedroom (on 764), especially our standard rooms, and we still work in this way, but the room you occupied is not yet part of it, and I can understand your disappointment. We strive all here to propose you the best services, that's why your feedback is important to us. I hope we will have a new opportunity to welcome you again in order to regain your trust, Cordial greetings,

average hotel and bad breakfast

ملاحظة Tripadvisor 3.0/5

kurtstruyf Family - 13/08/2019 تقييم TripAdvisor المعتمد

The hotel's name is "Tour Eiffel" do not be mislead thinking you are very close to the Eifel Tower, it's still quite a walk. the mercure of accor is much closer. when we were there the near by metro line was undergoing maintenance, which meant either walk or take a cab. The hotel it self is what you can expect of a Novotel, clean, solid, friendly staff but nothing more. The room we were in was around 400 euro for a night.. in some cities you may expect more for that but this is Paris. So good, normal Novotel. The breakfast however was really bad. I travel a lot for work and I'm used to hotel breakfasts, this was one of the worste I've had in a long time. Eggs, bacon, saucages were cold, eggs were dramatically under cooked. The pancake station, undercooked the pancakes and they were just nasty. the croissants were average but very greasy, the fruit was tasteless. at least there was coffee.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet exactly your expectations, All my teams strive to provide a superior service experience for every customers, therefore, your feedback is important to us. Please note that I will exchange with my department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence (especially with our restaurant service). I appreciate your sharing your concerns, it is my hope that you will give us the opportunity to better serve you in the near future. Cordial greetings

Poor experience

ملاحظة Tripadvisor 2.0/5

rashmibhatia212 Business - 07/08/2019 تقييم TripAdvisor المعتمد

I stayed in Novotel Paris and I had very bad experience staying at this property. I requested for early check in and still I did not get the room until the mid of the day. The room quality was poor, it was badly designed, it was a real bad experience and they charged me more which I did not get it back yet, it is more than 3 weeks now. Terrible, I will not recommend anybody to stay in this property.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that some of our services did not meet your expectations, please allow me and my teams to express our sincerest apologies. We strive to provide a superior service experience for every customer, therefore, your feedback is important to us. I will share your return with our department managers, and especially our Room Division Manager. However, because it seems that there is still a problem of payment after your stay, I strongly advise you to contact our hotel directly and ask for the reception service in order to express your expectations. This is not possible for us to get any concrete information on this site (Name, date of stay, Room number, etc...) Cordial greetings,

Mozs

ملاحظة أراء العملاء 4.0/5

Mozs العائلات - 30/07/2019 تقييمات مؤكدة لفندق ALL

تجربة جيدة الغرف مريحة ونظيفة ولكن لايوجد اهتمام في تسجيل الدخول والخروج ولا عمال لتنزيل الأمتعة

السیدبعد التحية نشكرك على الوقت الذي أمضيته في الإجابة على هذا النموذج. نحن نقدر تعليقاتك الإيجابية حول إقامتك في الفندق ، وكذلك ملاحظاتك حول وصولك معنا. شاركت الفريق تعليقاتك حتى يتمكنوا من إدراك مشاركتهم لإرضائك وأنت في أفضل حالاتك. ونحن نتطلع إلى الترحيب بكم مرة أخرى لنا ، مع خالص شكري وامتناني Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

So Much Better than Last Time

ملاحظة Tripadvisor 5.0/5

Anthony M Family - 29/07/2019 تقييم TripAdvisor المعتمد

Nice new room. After last year's poor service and total debacle, must give credit to the staff who were excellent. Swimming pool was a bonus, especially as it was so hot. Service so more attentive this year.

Dear Anthony, I very much appreciate your comment regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Rest assured that I will share your return with all my teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope that we will have the pleasure to welcome you soon again and that your next visit will be as pleasant as the previous one. Cordial greetings,

Check in time stated was 2.00 PM but the rude receptionist told me today is 3.00 PM.

ملاحظة Tripadvisor 1.0/5

marydasan Family - 25/07/2019 تقييم TripAdvisor المعتمد

Check in time stated in the reservation email was 2.00 PM but the rude receptionist told me today is 3.00 PM. They are not willing to look for us a room and ask as to wait. I will not recommend this place.

Dear gguest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry if your experience, especially your check-in, did not meet your expectations, please allow me and my staff to express our sincerest apologies. All my teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest that I will share your return with my room division manager in order she takes appropriate measure with her team about this subject, but please note that depending on the occupency of the hotel, it is sometimes difficult to provide the rooms on time. I appreciate your sharing your concerns, I hope that you will give us the opportunity to welcome you next and to better serve you, Have a nice day,

Weekend trip to Paris

ملاحظة Tripadvisor 4.0/5

Tour74847 Family - 11/07/2019 تقييم TripAdvisor المعتمد

We were looking for a hotel at a reasonable price for a family of 4 in a good location in Paris for 2 nights and came across a deal at this hotel whereby you could get 2 family rooms with the second at half price. The rooms were very spacious, which was great, although they are in desperate need of updating. They are worn, with handles falling off of doors, dirty and stained carpets and dirty bathrooms, so if you are concerned about these things, this is not the place for you. However, the location was ideal (a 10 minute walk from the Eiffel Tower), the staff were very friendly and the rooms were a great size with one being able to realistically accommodate a family of 4. AS such, the hotel gave us everything we needed for the weekend and if they were to smarten up the rooms (which look nothing like the photos on the website), I would upgrade this to a 5 star review. It still gets 4 stars as it gave us everything we needed for our trip.

Good evening Tour,T I would like to thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that some of our services, especially your bedroom, did not meet your expectations, please allow me to express my sincerest apologies. Please note that we have renovated at this time 400 bedrooms (on 764) and we still working in this way, but the room you occupied is not part of it yet. I appreciate your return, it is my hope that we will have the pleasure to welcome you next again. Cordial greetings,

Pre-paid room wasn’t available-sent to a sister property

ملاحظة Tripadvisor 3.0/5

VanessaKM2015 Family - 08/07/2019 تقييم TripAdvisor المعتمد

Showed up to my pre-paid reservation and was told they didn’t have a room for me. Moved to another one of their properties...at 2am! The man doing check in was extremely rude and even told me “you are not my customer...you can sit there (pointing to lobby chair) and for a room to be available. After waiting for him for about an hour, he sent me to another sister property for the night. I was very upset being I had pre-paid since April and I wanted to be close to the Eiffel Tower. The next Day I went back to the property and the front desk manager, Edith was extremely nice and offered us an executive suite at no cost. She made up for the man’s rudeness from the previous night and they treated us very well from that point on. The suite was remodeled, with a partial view of the Eiffel Tower.

Good evening Vanessa, Thank you for taking the time to write to us following your stay at the Novotel Paris Center Tour Eiffel. I'm really sorry to learn about your check-in for the 1st night that did not lived up to your expectations, and I ask you to accept my sincerest apologies. This attitude does not reflect in any case the quality of service we use to offer to our guests. Rest assured that your return will be shared with my Room Division Manager in order she takes corrective measures with her team to improve the quality of this point. I'm pleased to learn that Edith has taken care of you then and proposed you one of our Suite. I hope that we will regain your trust and better serve you on a future stay. Cordial greetings,

Good

ملاحظة أراء العملاء 3.5/5

Mona K. العائلات - 05/07/2019 تقييمات مؤكدة لفندق ALL

لقد وصلت و أنا أقوم بتسجيل الوصول، كانت الموظفة بطيئة جدًا و عندما أردت دفع الثمن لم تكن الموظفة على دراية بعمل آلة السحب الالكتروني و قد قامت بتجربة ٤ بطاقات ائتمانية و لم تفلح أيضًا و قد انتظرت لحل المشكلة قرابة ال٣٥ دقيقة، عندها جاءت موظفة أخرى و قامت بالسحب مباشرة و لم تكن هناك أي مشكلة . المشكلة الأخرى أني طلبت غرفتين متلاصقتين و تم إعطائي غرفتين منفصلتين و بعيدتين جدًا عن بعضها البعض

السیدبعد التحية نشكرك على الوقت الذي تخبرنا فيه بتجربتك في فندقنا. نأسف لأن خدمة الاستقبال لم تلبي توقعاتك. ومع ذلك ، نود أن نخبرك أننا نسعى جاهدين لتوفير خدمة مميزة لكل عميل ، وبالتالي ، فإن ملاحظتك مهمة جدًا بالنسبة لنا. من هناك ، نود أن نخبرك بأننا نتخذ جميع التدابير المناسبة لحل المشاكل ، ولكن حاول منعها قبل حدوثها نحن نقدر اهتمامك ونطلب من شركتك منحنا فرصة أخرى لنقدم لك خدمة أفضل في المستقبل القريب. مع خالص شكري - Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Novotel Paris Centre Tour Eiffel Dissapointment!

ملاحظة Tripadvisor 1.0/5

Tejas S Family - 12/06/2019 تقييم TripAdvisor المعتمد

Booked a 2 night stay and requested interconnecting rooms due to travelling with three young kids, even rang the hotel two days prior to check in to request the same. Upon checking we were given two rooms however one was on the 21st floor and the second one on the 26th floor. The duty manager agreed to make mends by giving us a suite for the second night however that didn't happen! We were given a partial refund however our stay will be memorable for all of the wrong reasons at this hotel. The service is very poor whether its at check in or at breakfast. The staff are overstretched and there are long queues everywhere in the hotel. NOT A PLEASANT STAY!!!

Good evening Tejas, Thanks for sharing your experience to the Novotel Paris Centre Tour Eiffel, I'm really sorry to read that this one did not lived up to your expectations, please accept, in the name of all our team, our sincerest apologies. We all strive continously to improve the quality of our welcome and our services, and your opinion is important to me. I will share your comment with my Room Division Manager & my Food & Beverage Manager, in order they do all necessary to correct and improve the subjects concerned. I hope we will have the opportunity to welcoem you next in order to regain your trust, Kind regards,

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