Novotel Roma Est 4 stars

Customer review rating (ALL Rating) 4.1/5 564 reviews

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Via Andrea Noale 291, 00155 Rome, Italy

Description

Hotel extras

  • Mediterranean cuisine with local products, family friendly.

  • Located near the highway and the ring road

  • Conference center with modern technologies also for hybrid meetings.

  • Outdoor seasonal swimming pool.

  • Covered car park for a fee and free parking near the hotel.

Our accommodation(s)

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Hotel location

Novotel Roma Est

Via Andrea Noale 291
00155 Rome
Italy

GPS:41.914259, 12.623468

Telephone
Fax +39 06 229 1750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

RISTORANTE GRAN 15

In a cozy setting overlooking the pool, the restaurant offers excellent Italian cuisine with regional dishes. Special menu for children

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  564 reviews

TripAdvisor Rating  3.5/5  1,252 reviews

NEVER TO GO

TripAdvisor rating 1.0/5

Dan P TripAdvisor review

For me, this stay - which I abandoned after one day, preferring to run away from this location  where I was treated by an employee named Erika like a common criminal! - was the horst hideous experience of my life. Since I arrived, I asked at the reception how to get to the city.  The person from the reception told me that there is a train station. When I got there, I noticed that the station was, but the train didn't stop at this station. Practically, if you do not have a car, everyday you have to pay for the taxi rather than for the room.  Of course, this is not the problem of the hotel, but lying to the client that there exists the possibility of going into town by railway station where the train didn't stop (yet) it' horror. Also Erika, whose preparation for working with CLIENT is demonstrably non-existent (perhaps only arrogance and disrespect there are OK!) told me that it was my duty to inquire whether the train stops at this station or not!!!... I suspect that nobody informed you, "the staff", about my total revolt at the way I was treated. Exclusively about the fact that I was given a room (303) in which the lights from the bathroom mirror and the entrance hall did not work. And also that the water in the WC was dysfunctional. YES, member of the staff, it was the obligation of the hotel management (or "staff") to know which facilities are functioning and which rooms have big problems with (at least) common sense and civilization.

Dear Guest, I am very sorry to read your negative feedback and I offer my personal apologies for your inconvenience; However, I would like to clarify some points: The train exists and stops at the La Rustica UIR station located 450 meters from the hotel; The management is by Trenitalia which does not inform us if there are works in progress or disruptions on the Rome Tiburtina - Guidonia line; In your specific case the train did not stop for maintenance on the railway line; You can check on the website www.trenitalia.it; For the problem reported with the non-working light in your room, I personally went up to check and I can assure you that once the magnetic key was inserted in the appropriate pocket the light came on everywhere; For the reported drain problem, I renew my apologies because we clearly had a pressure problem in the system due to a drop in voltage; For us, quality and customer feedback are fundamental and certainly help us to improve; I thank you and send you my best regards Sergio Mobilia - general manager

Frustated

Customer review rating 2.0/5

Simone Solo - Confirmed reviews ALL

Had some issues during my stay. The wifi was not working well in the room and the entrance hall was too noisy to take a working meeting from there. The people on my meeting was complaining about the background noisy that I had. It took time to the staff allow me to enter a meeting room and finish my meeting from there. The location has surprised me too, as it was far from the city and to go to the train station, it needs to pass on a dirt path.

Full feature hotel but not perfect

Customer review rating 3.0/5

Ali Families - Confirmed reviews ALL

Before the last night of my stay in the hotel, I wanted to rate the hotel 8. The reception guys were polite. The breakfast was really good. And the room was clean and full feature. The only issue was the hotel was out of the city and far from the public transport station. But unfortunately at the last night of the stay my son found a lizard in the room. Although the kind reaction of the reception for fast changing the room, my wife and my daughter could not sleep well whole the night. That is why I rate the hotel 6.0 of 10.0. It is recommended to people who does not afraid of lizards.

Poor hotel and experience.

TripAdvisor rating 1.0/5

Daniel D TripAdvisor review

I was with my family for 1 day (in transit) at the end of August 2024 (I made the reservation through Expedia Rapid). The hotel it was quite old/dusty, the room was clean, the breakfast was quite thin, for example there were no vegetables (the common fresh tomatoes/cucumbers were missing). The hotel management is very poor. A week before my stay, I wrote to them (sent them an email) asking them to help me, to reserve a parking space for me. It was the only hotel (out of 4 used by me during that stay) that did not answer me... I arrived at the hotel, checked-in in the evening, the people at the reception didn't mention to me that the hotel also has indoor parking and that the outside parking lot may be less safe, I left the car in the outside parking lot of the hotel overnight... and in the morning I found it broken... I did my duty and reported the destruction to the Police, and from the hotel representatives I received an apology... :) They have poor management (I use the Novotel brand in Romania, and the units in Romania are top), obviously they can do more for their tourists, obviously it is not enough just to put a sign in the parking lot mentioning that the parking lot is public and that they are not responsible for the destruction caused by thieves...

Dear Guest, I have read your review with the utmost attention and I understand your disappointment for what happened; I inform you that, unfortunately, in August you did not receive a response to your email simply because you used an email address of the accounting office closed for holidays instead of using the generic email address or the email address of the reservations office. I am truly sorry for what happened but as reported on the website the hotel offers a tele-guarded underground garage or alternatively we have public outdoor parking. I remain at your disposal for further information, Kindly regards Sergio Mobilia -GM

Good stay and nice hotel but far from central and need hotel shutter service for central.

Customer review rating 4.0/5

Mubarik A. Families - Confirmed reviews ALL

It was really nice to stay there but few points need to consider for betterment. 1. Hotel should have shuttle service from/to central Termini area. 2. Small tuck shop for basic purchase like bread, jam, drinks and fruit as we disconnect from main city. 3. Visitors SIM card must provide as per guest request for local data useage. 4. Hôtel should provide veggies food or Halal food for Muslim guest. Please consider these points for more better results.

Good morning, thank you for choosing Novotel Roma Est and for sharing your review with us, we work with commitment and determination to ensure a pleasant and relaxing experience to all guests. We are grateful to notice your satisfaction, especially in reference to the Staff, at the same time we will take into consideration your opinion regarding the shuttle service and the other points you wrote. We hope to see you again! Marco Parenza - Front Desk Guest Relations -

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Other web-users rate our hotel

  • 345 reviews 5.1/10 Location
  • 405 reviews 6/10 Room
  • 500 reviews 8.7/10 Service
  • 27 reviews 5.2/10 WiFi
  • 264 reviews 8.8/10 Breakfast
  • 223 reviews 5.8/10 Cleanliness
  • 175 reviews 6.5/10 Food
  • 86 reviews 7.4/10 Pool

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