Novotel Praha Wenceslas Square 4 stars

Customer review rating (ALL Rating) 4.4/5 1,793 reviews

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38 Katerinska, 12000 PRAGUE, Czech Republic

Description

Hotel extras

  • Fitness center and indoor heated swimming pool, sauna

  • Selection of international and local cuisine.

  • High speed WIFI.

  • 15 minutes walk from Wenceslas Square.

  • 30 minutes drive from Vaclav Havel Airport. Accessible by public transport.

Our accommodation(s)

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Hotel location

Novotel Praha Wenceslas Square

38 Katerinska
12000 PRAGUE
Czech Republic

GPS:50.074942, 14.428032

Telephone
Fax +420 266 000 250

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

Local and international specialties. Dietetic menu also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,793 reviews

TripAdvisor Rating  4.0/5  2,351 reviews

Customer review rating 3.5/5

Patiara K. Families - Confirmed reviews ALL

People in the reception (not during checkin, but later when I needed help) and specially girl in the pool in my 1st and 2nd days were not friendly. Room too hot during nights

Customer review rating 3.5/5

Dinesh T. Families - Confirmed reviews ALL

Even executive rooms on top floor were quite dark with no view at all.

Dear Dinesh, Thank you for taking the time to share your feedback and for rating your stay with us. We are sorry to hear that the natural light and view from the executive room did not meet your expectations. Due to the location and surroundings of our building, some rooms—particularly on higher floors—may indeed have a more limited view, which we understand can be disappointing. We truly appreciate your comments, as they help us set clearer expectations for future guests. We hope to have the opportunity to welcome you again and provide a room better suited to your preferences. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 4.5/5

Iskauskaite J. Couples - Confirmed reviews ALL

The location is quite good if you do not want to be in the middle of action, as it is out of the way of main tourist streets and not very close to key attractions(5 to 15 minute uber ride away). The balcony room that we booked was spacious enough for the 12 night stay and the balcony was massive(should be great if you are there during warmer months of the year). A bit of an issue with cleaning, we only had it serviced once during our stay and it was clear the housekeeping did not bother to hoover or mop the floors or check the balcony. That being said, our main issue was the fact that the bar/restaurant doubled as a kindergarten... sometimes up to and after 11 PM. Which would have been alright had we been warned about it in advance (we would have booked someplace else). The staff there did their best to mitigate, but there is only so much to be done about a mob of 5 to 12 year olds running amok.

Dear J., Thank you very much for taking the time to share your detailed feedback following your 12-night stay with us. We truly appreciate your positive comments regarding our location and the spacious balcony room, which we are pleased to hear suited a longer stay. At the same time, please accept our sincere apologies for the housekeeping shortcomings you experienced. Not receiving regular and thorough cleaning is certainly not the level of service we strive to provide, and we are very sorry that this affected your overall comfort. Your feedback has been shared with our housekeeping management for further follow-up. Regarding the noise in the bar and restaurant area, we would like to kindly clarify that our hotel is a family-oriented property, welcoming many guests traveling with children. As such, the bar and restaurant can occasionally be livelier, particularly during holiday periods. That said, we fully understand that this was disturbing for you, especially as it was not clearly communicated in advance, and we sincerely apologize for the inconvenience caused. Our team made every effort to reduce the impact, although we acknowledge that this situation did not meet your expectations for a peaceful evening atmosphere. Thank you once again for your honest and constructive feedback, which helps us improve both our services and communication. We truly hope you still enjoyed your stay in Prague and would welcome the opportunity to host you again in the future under circumstances better suited to your preferences. Warm regards, Barbora Fagan Guest Relation Specialist

Customer review rating 5.0/5

Lincoln I. Families - Confirmed reviews ALL

I have stayed at other Novotel hotels before and they have all been good, but Novotel Praha is the best. The bed was very comfy, and even the sofa bed was fantastic. The staff were so accommodating; throughout our 3-day stay, I found all of them to be excellent. Great location and reasonable rates. Next time we are in Prague, this is definitely the place to stay!

Dear Lincoln, Thank you for your generous feedback regarding your recent stay at Novotel Praha Wenceslas Square. We are delighted to hear that you found our accommodations comfortable and that our team provided excellent service during your time with us. It is wonderful to know that our location and rates met your expectations. We look forward to welcoming you back on your next visit to Prague. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 1.5/5

Jason O. Families - Confirmed reviews ALL

Let me start by saying we stayed at the Novotel in Warsaw in December of 2024 and absolutely loved it (possibly our favorite hotel we’ve stayed at in Europe). Now, on to Prague with expectations of something similar. Wrong. Let’s start with the pros. Pros: location is good, easy access to metro and trams. Cons: Rooms are incredibly hot during winter. We had a 9 year old who cried every night about not being able to sleep due to the heat. We slept wit the window open most nights and would be woken by drunks screaming or the occasional siren. They say the rooms are 19c, but that definitely isn’t true. The are hot and if you can’t deal with sleeping in the heat, it’ll be a rough stay. The restroom smelled of cigarettes most of the time. It was faint but still a bad feeling. Our group had two rooms. In one room, the sheets had hair on the sofa bed as if they weren’t changed. In the other room, the sheet on the sofa bed had a 20 inch cut/tear in it. Also, no water in the rooms, but they leave a pitcher for you to fill at stations in the hallway. The problem is that the pitcher was clearly not washed. We stuck with buying our own bottled water. Needless to say, this Novotel was a far level beneath that of the Warsaw location.

Dear Jason, Thank you for taking the time to share such detailed feedback regarding your stay with us. We truly regret to read that your experience in Prague did not meet the expectations you had based on your very positive stay at a Novotel property in Warsaw. We do appreciate your kind remarks regarding our location and the convenient access to public transportation. At the same time, please accept our sincere apologies for the discomfort you and your family experienced during your stay. We fully understand how important a comfortable room temperature is, especially when traveling with a child, and we are very sorry that this affected your ability to rest properly. Your comments regarding the room conditions and overall comfort have been taken very seriously. We are also concerned to read your remarks regarding housekeeping standards and the condition of the rooms, including the sofa beds. This is certainly not the level of service we aim to provide, and your feedback has been shared with the relevant teams for immediate review. Regarding the water in the rooms, we would like to kindly clarify that our hotel follows a sustainability-focused approach as part of our commitment to reducing plastic waste. For this reason, we offer refillable water stations in the hallways instead of single-use plastic bottles. That said, we are sorry to hear that this concept did not meet your expectations and that the condition of the carafe caused discomfort. Your comments have been noted and will be reviewed internally. We sincerely regret that your stay left you with such a disappointing impression and thank you for your honest feedback, which is invaluable in helping us improve our services and guest experience. Sincerely, Barbora Fagan Guest Relation Specialist

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Other web-users rate our hotel

  • 874 reviews 9.3/10 Location
  • 1,063 reviews 6.7/10 Room
  • 940 reviews 8.2/10 Service
  • 19 reviews 7.6/10 WiFi
  • 764 reviews 8.8/10 Breakfast
  • 428 reviews 7/10 Cleanliness
  • 311 reviews 7/10 Pool
  • 151 reviews 6.8/10 Wellness Area

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