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Novotel Glasgow Centre Hotel 4 stars

Customer review rating 4.3/5 10,264 reviews

ALLSAFE approved hotel

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Novotel Glasgow Centre
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+ 21 Services

Hotel extras

  • An ALLSAFE awarded hotel

  • Central location, with plenty of nearby transport links

  • Nearby landmarks include Glasgow Cathedral , George Square, Sauchiehall St , West End

  • Gourmet Bar Lounge offering tasty meals and drinks while watching sport on our Giant Screen

  • Glasgow International Airport is 10 km from the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Automatic air control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Room for hearing impaired guests
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Hammam
  • Outdoor tennis court (nearby) Paying
  • Bicycles rental (nearby) Paying
Business services
  • 8 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Glasgow Centre

181 Pitt Street
G2 4DT glasgow
united kingdom

Tel: +441416199001

Fax: (+44)141/2045438

Check-in from 15h00

Check out up to 12h00

  • GLASGOW :  BUCHANAN STREET

  • By plane

    GLASGOW INTERNATIONAL At 9km / 6 miles

  • By plane

    GLASGOW INTL At 9.99km / 6.21 miles

  • By plane

    GLASGOW PRESTWICK At 32.18km / 20 miles

  • By car

    M8 At 1km / 0.62 miles

  • By train

    GLASGOW CENTRAL At 1.61km / 1 miles

  • By train

    GLASGOW QUEEN STREET At 1.61km / 1 miles

  • By train

    LONDRES WATERLOO At 804.6km / 500 miles

GPS :55.864361, -4.265344

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

Gourmet Bar & Lounge

Absorb the lively atmosphere in our Gourmet Bar and Lounge. We offer the perfect place to enjoy an evening's entertainment on the big screen or relax and unwind. Our Gourmet menu has a huge variety of casual food and drink options including local specials

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 49

  • Maximum capacity: 45 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Glasgow Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,264 reviews

TripAdvisor Rating 4.0/5

2,031 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

G. H. Families - 25/08/2021 Confirmed reviews ALL

The room was nice and clean. Room service were limited due to covid, but if we needed something all staff were very helpful. Breakfast was amazing.

Dear H. G., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If possible, we would really appreciate if you could share your feedback on our TripAdvisor page for our team by following the link below, https://www.tripadvisor.co.uk/UserReviewEdit-g186534-d194024-Novotel_Glasgow_Centre_Hotel-Glasgow_Scotland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards , Anthony Aitchison Sales Manager

Great overall, though breakfast could be better

Customer review rating 4.0/5

Saj E. Families - 24/08/2021 Confirmed reviews ALL

Great location, fitness centre was very convenient. Breakfast could be better though with a wider variety and quality of items such as scrambled eggs should be better. Also expected freshly baked croissants which were not provided.

Dear Sagie E., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Aitchison Sales Manager

Clean/ well located /tasty.

Customer review rating 5.0/5

Algis K. Families - 24/08/2021 Confirmed reviews ALL

100% satisfaction. Nice hotel, very good staff, tasty food, parking around hotel.

Dear algis K., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If possible, we would really appreciate if you could share your feedback on our TripAdvisor page for our team by following the link below, https://www.tripadvisor.co.uk/UserReviewEdit-g186534-d194024-Novotel_Glasgow_Centre_Hotel-Glasgow_Scotland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards , Anthony Aitchison Sales Manager

Well located

Customer review rating 3.5/5

Ravi M. Families - 23/08/2021 Confirmed reviews ALL

Great freindly helpful staff.

Dear Ravinder M., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If possible, we would really appreciate if you could share your feedback on our TripAdvisor page for our team by following the link below, https://www.tripadvisor.co.uk/UserReviewEdit-g186534-d194024-Novotel_Glasgow_Centre_Hotel-Glasgow_Scotland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards , Anthony Aitchison Sales Manager

Good location

Customer review rating 3.5/5

Sarah B. Families - 23/08/2021 Confirmed reviews ALL

Very well located for shopping, restaurants and bars and also train stations. Nice clean room and public areas, breakfast not the best I’ve had. You are given 4 timed breakfast sittings and encouraged to not go to the 9.30 sitting due to being busy so on the second morning we went to the last sitting of 10.30am, items were not restocked and as I wasn’t enamoured by the cooked options I asked if they had any pastries to be told no we’ve served 200 people so there are non left so effectively tough, I questioned the fact it was 5 minutes into the last sitting and just got a shrug from the waitress, minutes later she came to my table to say there would be some but they had to cook them so it would be 15 minutes, waited around 25 minutes and she then brought out a bowl full of lovely warm pastries so all was not lost. Personally I would say the breakfast is not worth the advertised £14 each and we’ve had a better breakfast at a ‘cheaper’ hotel chain but the breakfast kept us going until late afternoon. Parking on site is a great price but only a few spaces so it’s first come first served a bit like breakfast.

Dear Sarah B., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback although I am disappointed to hear about your experience with breakfast. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope welcome you back again soon. Sincerely, Anthony Aitchison Sales Manager

Good location

Customer review rating 3.0/5

Jean C. Couples - 22/08/2021 Confirmed reviews ALL

Arrived and left our bags as we were too early for check-in. Had a walk around and were delighted we were only minutes from restaurants and shops. On entering the room we immediately saw the waste bin hadn't been emptied with used face masks etc. Dust was thick on top of coffee machine. Certainly wasn't a great first impression especially as you wanted to feel protected during the pandemic.

Dear Jean C., Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony Aitchison Sales Manager

Good stay

Customer review rating 4.0/5

Vijay A. Families - 21/08/2021 Confirmed reviews ALL

Liked 1. Location 2. Comfortable stay 3. Spacious room 4. Good breakfast Didn't like 1. Cleanliness 2. No car park. Roadside car park with time restrictions 3.

Dear Vijay A., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Aitchison Sales Manager

Spotless clean.

Customer review rating 4.5/5

June A. Couples - 21/08/2021 Confirmed reviews ALL

We stayed for one night and we had our little dog with us . We were made most welcome . The room was spacious and spotless clean. The bed was so comfy and there was everything we needed , in the room. Staff were pleasant , friendly and helpful. The bar area has a really ambience and was very relaxing. We could enjoy a drink with our little dog at our feet .!!! We will def be back ! My only gripe is the car parking. ! If you park under the hotel it costs £8 EVERYTIME you go out in your car and come back !!!

Dear June A., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If possible, we would really appreciate if you could share your feedback on our TripAdvisor page for our team by following the link below, https://www.tripadvisor.co.uk/UserReviewEdit-g186534-d194024-Novotel_Glasgow_Centre_Hotel-Glasgow_Scotland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards , Anthony A. Sales Manager

Comedy of service

TripAdvisor rating 2.0/5

davidQ2883WO Business - 21/08/2021 TripAdvisor review

I stay often in Accor group hotels and find the normally excellent. However Glasgow Novotel was anything but this. Without being notified I was given a disability room with a quarter of a roll of toilet paper. To be fair this was fixed relatively quickly with a perfectly adequate room. Next morning the check out experience was very poor - queued for ages with one person on reception while there were others in back office and then the lady who finally served couldn’t work system. Took a long time to get out. All relatively minor points but not what is expected from paying For a Novotel.

Thank you for your feedback, we are sorry to hear your stay didn't meet your expectations. Should you wish to discuss this further with us, please do not hesitate to contact us directly.

Well located very near to the town

Customer review rating 5.0/5

Mukta G. Families - 20/08/2021 Confirmed reviews ALL

Excellent breakfast,staff very friendly and helpful

Dear Mukta G., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If possible, we would really appreciate if you could share your feedback on our TripAdvisor page for our team by following the link below, https://www.tripadvisor.co.uk/UserReviewEdit-g186534-d194024-Novotel_Glasgow_Centre_Hotel-Glasgow_Scotland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards , Anthony Aitchison Sales Manager

Good location

Customer review rating 4.5/5

Mangesh K. Families - 20/08/2021 Confirmed reviews ALL

Good arrangements of discounted parking at NCP as hotel has limited on-site space.

Dear Mangesh K., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If possible, we would really appreciate if you could share your feedback on our TripAdvisor page for our team by following the link below, https://www.tripadvisor.co.uk/UserReviewEdit-g186534-d194024-Novotel_Glasgow_Centre_Hotel-Glasgow_Scotland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards , Anthony Aitchison Sales Manager

Dated hotel on a noisy site that damages the Novotel brand

Customer review rating 1.5/5

Nicholas Families - 20/08/2021 Confirmed reviews ALL

the generators at the construction site opposite can be heard throughout the night. The beds are small and uncomfortable while the rooms have much space left to be furnished with a larger, superior bed. I booked 3 rooms for the family, in one the sink was stuck at check-in which meant a rattling change of rooms before I can settle in.

Dear Chan N., Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony Aitchison Sales Manager

Reasonable location and accommodation

Customer review rating 3.5/5

Jennifer G. Families - 19/08/2021 Confirmed reviews ALL

Poor check in process, where the hotel didn’t not have our booking appropriately synced to their system, although this was after some time sorted. Room was clean and met our needs but we were only provided with 2 bath towels for 3 people so had to ask for an additional towel twice as the first request was not addressed. Kids running up and down the unsupervised until midnight, which isn’t the hotels fault but it still was frustrating and a major disturbance.

Dear Jennifer G., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Anthony Aitchison Sales Manager

Family Stay

Customer review rating 4.0/5

Francis C. Families - 19/08/2021 Confirmed reviews ALL

Good location

Dear Catherine C., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Aitchison Sales Manager

Rooms and food

Customer review rating 3.0/5

Ed M. Families - 18/08/2021 Confirmed reviews ALL

Was disappointed with the room, the size of the toilet dimensions, they are tiny! was it an afterthought? lets squeeze it in, at the last moment? Seriously needs reviewing, even if the door has to open to the outside.

Dear Edward M., Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony Aitchison Sales Manager

Great hotel and friendly staff

Customer review rating 4.5/5

Maros Families - 18/08/2021 Confirmed reviews ALL

We were visiting Scotland and our first stop was in Glasgow Novotel Hotel. We had family room which was clean and well presented. Staff was friendly and helpful. Parking at the hotel should be a bit more organised as we struggled with parking.

Dear Maros V., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If possible, we would really appreciate if you could share your feedback on our TripAdvisor page for our team by following the link below, https://www.tripadvisor.co.uk/UserReviewEdit-g186534-d194024-Novotel_Glasgow_Centre_Hotel-Glasgow_Scotland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards , Anthony Aitchison Sales Manager

Hotel stink

Customer review rating 0.5/5

Joseph Families - 18/08/2021 Confirmed reviews ALL

Dirty throughout including carpets. Dated hotel broken furniture. Misleading description and images on the Internet. No air conditioning. Dogs in hotel barking . Only good thing was the staff.

Dear Joseph A., Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony Aitchison Sales Manager

Not great

TripAdvisor rating 3.0/5

Donnami1307 12/08/2021 TripAdvisor review

The staff were all lovely. The location is great. Was not impressed this time (stayed here before) with lack of room service, got none on a three night stay. I was at reception every day looking for toilet roll or a cup or milk or something. I understand the COVID restrictions but we were not advised that there were any restrictions stopping the maid service. The toilet being in separate room from sink is also a no go in my opinion so I won’t return.

Thank you for your feedback, I am disappointed that your stay did not meet your expectations this time. Should you wish to discuss this with us further, please do not hesitate to contact me directly at the hotel. Many Thanks, Anthony.

My stay

TripAdvisor rating 5.0/5

davidmunn71 Business - 18/07/2021 TripAdvisor review

Made to feel very welcome. The staff are very pleasant and always helpful There is a varied selection of food from the menu which is of high quality The rooms are comfortable and are maintained to a high standard

Thank you for your lovely feedback David. Delighted to hear you enjoyed your visit!

14 Day Quarantine Stay - Felt like home

TripAdvisor rating 5.0/5

ranjitrajan1989 29/10/2020 TripAdvisor review

We spent our 14 day quarantine at Novotel and it felt just like home. As we were not supposed to go out everything was delivered to our room. Even food delivery booked through app was delivered to our room. The room cleaning wont be done if you are under quarantine but everything you need like new towels or bedsheets etc would be provided on request. Only continental breakfast is delivered to your room and not hot breakfast but you will still be charged with £12. But they make this clear when you check-in so its on you to include breakfast. Overall the experience was great and would definitely visit again.

Thank you for your lovely feedback!

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