Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,966 reviews

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10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

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Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,966 reviews

TripAdvisor Rating  4.2/5  3,891 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Jodie M. Business - Confirmed reviews ALL

Easy to check in, spacious modern room, quiet. Air con was a little cold.

Dear Jodie M., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and found the check-in process efficient, as well as your room comfortable. We appreciate your comment regarding the air conditioning and will take it into consideration for future improvements. Best regards, Novotel London Tower Bridge

Customer review rating 3.0/5

Ana B. Families - Confirmed reviews ALL

My stay was pleasant overall, and the hotel’s location was excellent. However, I have identified an unauthorized charge on my credit card that requires correction. On 27 December 2025, the day of my check‑in, my card was charged USD 3,429.49 (GBP 2,533.23), which matches the amount of my original booking. On 4 January 2026, the day of my check‑out, a new charge of USD 3,419.78 appeared on my card, followed shortly by a refund of USD 3,402.38. This sequence resulted in an unexplained difference of USD 17.40 being charged to me. As I did not authorize or recognize this additional amount, I kindly request that the discrepancy be reviewed and the incorrect charge refunded.

Dear Ana B., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London Tower Bridge. We are pleased to hear that you found our location to be excellent and that your overall experience was pleasant. Please accept our sincere apologies for the duplicate charge, which resulted in a difference in currency. We regret the inconvenience this may have caused and confirm that the issue occurred due to a system error. As a valued Accor member, we will refund the currency difference in the form of loyalty points, which will be credited to your account accordingly. We appreciate your understanding and thank you for your continued loyalty. We hope to welcome you back in the future for an even more enjoyable experience. Should you require any further assistance, please do not hesitate to contact us Best regards, Ola Opasanya Novotel London Tower Bridge

Customer review rating 3.5/5

Yong K. C. A. Families - Confirmed reviews ALL

Hotel location is relatively good with fairly decent surrounding and walking distance to the underground station.

Dear Yong K. C. A., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our convenient location. Should you have any further concerns or suggestions, we welcome you to share them. Giada, Guest relations

Customer review rating 4.0/5

Rafael A. Families - Confirmed reviews ALL

Accor hotel well located, some steps from Tower Hill metro station. Crew very nice and available.

Dear Rafael A., Thank you for your kind words regarding our location and team. We are delighted to hear that you enjoyed your stay and found our staff accommodating. We look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 3.5/5

Abhay K. M. Families - Confirmed reviews ALL

Hotel scores 10/10 for location. But there were smaller things lacking which could have made the stay more comforting. Please donot make the life of your guest painful by doing things like removing phone from the room and asking them to scan a code and place order for things like dental kit. Remove bottles and ask them to fill up using water dispenser. People come on vacation for living a chill relaxed life and not to do such admin chores.

Dear Abhay K. M., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our location to be exceptional. However, we regret to learn that certain aspects of our hospitality did not meet your expectations. We understand that convenience is a priority for our guests, and your concerns regarding the in-room amenities and the ordering process have been noted. Our aim is to create a comfortable and relaxing environment, and we appreciate your insights on how we can enhance our services. Thank you once again for your comments. We hope to welcome you back in the future for an improved experience. Giada, Guest relations

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Other web-users rate our hotel

  • 1,648 reviews 9.8/10 Location
  • 1,579 reviews 7.8/10 Room
  • 1,637 reviews 9.2/10 Service
  • 21 reviews 7.4/10 WiFi
  • 897 reviews 8.7/10 Breakfast
  • 767 reviews 7.8/10 Comfort
  • 653 reviews 8.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.