ibis Zurich Messe Airport 3 stars

Customer review rating (ALL Rating) 4.0/5 946 reviews

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ibis Zurich Messe Airport - Image 1
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Heidi Abel-Weg 5, ZURICH-OERLIKON, 8050 ZURICH, Switzerland

Description

Hotel extras

  • Ideally situated at 5 mins walking distance from Hallenstadion and Exhibition Centre Messe

  • The Charlie's Corner restaurant offers Swiss and international cuisine, bar open 24h a day

  • 3 meeting rooms ''space by ibis'' up to 70 persons, to make your event successful

  • Free WIFI throughout the hotel, paid parking on site

Our accommodation(s)

Hotel location

ibis Zurich Messe Airport

Heidi Abel-Weg 5, ZURICH-OERLIKON
8050 ZURICH
Switzerland

GPS:47.415935, 8.5586713

Telephone
Fax +41 44 307 47 47

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CHARLIE CORNER

Welcome to Charlie Corner. Charlie is a perfect host and loves good music and a healthy cuisine. He has always provided a wide range of drinks for his guests and is happy to have a company. Come on over.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  946 reviews

TripAdvisor Rating  3.5/5  1,851 reviews

Good price, nice room

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Just stayed a night and was happy with everything. Staff was friendly, room was big and cozy and clean and the price is good, too. I did not try any other ameneties but the bar looked nice, too.

Dear Guest, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your stay at ibis Zürich Messe Airport was a pleasant one. We are delighted that you found our accommodations to be spacious, our premises immaculately maintained, and our price point satisfactory. It is great to know that our staff made a positive impression during your brief visit, and we're pleased that the inviting atmosphere of Charlie's Corner Bar caught your eye, even if you didn't get the chance to enjoy it fully. We look forward to seeing you again soon. Best regards, Roberto Pischedda, Front Office Supervisor

Well located, good stay - liked the bed!

Customer review rating 5.0/5

Sabine Solo - Confirmed reviews ALL

Very friendly welcome at arrival, very warm room - which made my sleep quite long :-) Thank you!

Dear Ms. P., We are grateful for the time you took to review your recent stay. We are thrilled that your visit to ibis Zürich Messe Airport was met with such a warm welcome, ensuring a pleasant start to your stay. However, we regret to hear that the temperature in your room affected the comfort of your sleep. We aim to provide an environment where our guests can relax fully, and we apologize if this was not entirely the case. Additionally, we have taken note of the scent you detected in the bathroom area. While our rooms are maintained with the utmost care, we understand that sometimes unforeseen issues can arise, and we appreciate you bringing this to our attention. Nonetheless, it is wonderful to know that the quality of your sleep was enhanced by our Sweet Bed™ by ibis, designed for maximum comfort with fluffy pillows, a super-soft duvet, and a luxurious mattress topper. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Maria Tanousi, Front office Manager

Not good stay.

Customer review rating 0.5/5

Bassam A. Business - Confirmed reviews ALL

Unfortunately, the location was not well accessible, and my room was at the fifth floor, the dried clothes machine was not helping to sleep well, because of the noisy.

Dear Bassam, Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations, particularly with respect to the ease of accessibility and the disturbance from the drying apparatus. We understand how important a restful night's sleep is and apologize for any inconvenience caused. Our hotel is strategically located between the Congress Area and the Airport, and we regret that this aspect did not translate into a convenient stay for you. Additionally, we take note of your concerns regarding the temperature control in your room and the internet connection speed. Your comfort is of utmost importance to us, and we are disheartened to learn that these aspects impacted your time with us. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Maria Tanousi, Front office Manager

Extremely rude and uncourteous reception.

Customer review rating 0.5/5

Amith S. Families - Confirmed reviews ALL

I had an online reservation which was fully paid. When I reached the hotel the receptionist initially told me I had no reservation. On insisting she was able to find one and then told me the Stay was not paid for and won't give me the key unless I pay. My family with a 4 year old were very tired. I said okay and the receptionist charged my credit card. Finally when we made it to the room, to our surprise we were given a small single room while our booking was for 3 persons. I immediately rushed to the reception and had to fight with them so that they pull my correct reservation. Finally they did and said their system is showing g wrong info. Now they said they cannot change my room coz I already got one and I have to restore the room to how it was if they are to change to a bigger room. This was just 2 minutes after the first room was issued. The receptionist was extremely rude and didn't even say sorry for the trouble, intact I said sorry to her for all the trouble and she said THATS OKAY. I think her name was Caroline, didn't even smile a single time. This is my last time staying at your chain. If no follow up investigation is done in this. This will be all over internet. The troubles don't end here, next morning just me and my wife head out to breakfast, my 4 year old is sick. While we are having a breakfast the person in charge comes and asks for room number and we say ours. He immediately raises voice and shouts this is only for 1 person! I was so shocked at his behavior and then I had to pull my booking again and show him. I clearly see in his chart that he was holding that it mentions 2 adults and 1 child. Not sure why the staff at this hotel is behaving this way. All in all a total disaster.

Dear Amith, Thank you for taking the time to share your feedback. We are pleased that you found our online tool to be great. It's an important part of making reservations seamless and efficient, and we're glad it met your expectations. We are sorry to read about the difficulties you encountered during your stay. Our goal is to ensure every guest feels welcomed and taken care of, so it's disheartening to hear about your experience with the reservation and room allocation. Moreover, our intention is always to provide a peaceful and enjoyable breakfast, and we regret that this was not the case for you. Regarding the cleanliness of your bathroom, we understand the importance of maintaining the highest standards of hygiene and are disappointed to have fallen short in this area. We value your patronage and your comfort is of the utmost importance to us. Finally, we apologize for the behavior of our staff which did not reflect the high level of service we commit to providing. Please rest assured we take your comments seriously and will address these matters internally. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Maria Tanousi, Front office Manager

As it is

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

No frills, you pay for what you get. Clean and generally good service.

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our accommodations clean and our service commendable, reflecting our commitment to providing a comfortable and welcoming stay for our guests. However, we regret to hear that certain aspects of your experience did not fully meet your expectations. We understand that the length of our survey may have felt cumbersome and we apologize for any inconvenience this may have caused. We also acknowledge that you were looking for that special 'wow' factor during your stay, and we are sorry that we did not surpass your expectations in this regard. Nonetheless, we trust you enjoyed our strategic location close to the airport and the convenience it offers to both business and leisure travellers, alongside the ease of access to Zurich's public transport and attractions. We are hoping to welcome you back in the future. All the best. Maria Tanousi, Front office Manager

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Other web-users rate our hotel

  • 632 reviews 7.9/10 Location
  • 1,085 reviews 5.2/10 Room
  • 1,060 reviews 7.6/10 Service
  • 19 reviews 7.4/10 WiFi
  • 581 reviews 4.4/10 Comfort
  • 493 reviews 5.5/10 Cleanliness
  • 405 reviews 5.4/10 Breakfast
  • 307 reviews 4.2/10 Food

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