ibis Zurich Messe Airport 3 stars

Dear Ms. E., We are grateful for the time you took to review your recent stay. We are pleased that you found our hotel to be a convenient base for your business activities, and that the comfort of our accommodations contributed to a satisfactory stay. However, we regret to hear about the challenges you faced with credit card transactions. We understand how this can be frustrating and time-consuming, and we appreciate you bringing this to our attention. Regarding the bathroom, we are sorry to hear that it did not meet your expectations. We strive to maintain the highest standards of comfort and cleanliness, and we will certainly consider your comments as we continue to enhance our guest experience. Finally, we are delighted that the strategic location of our hotel met your business needs. Nestled between the Congress Area and the Airport, we pride ourselves on providing a great starting point for our guests to connect with the wider Zurich area. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Maria Tanousi, Front office Manager

Dear Guest, Thank you for taking the time to provide this feedback. We are very concerned to read about the issues you faced during your stay. We extend our sincerest apologies for any discomfort caused by the room's condition. Our hotel is committed to providing a clean and welcoming environment, and it seems we fell short in this instance. We take your comments seriously and will look into the matter to prevent future occurrences. We also regret to hear about your experience with the front desk staff. Exceptional guest service is the cornerstone of our hospitality, and it is disheartening to learn that we did not convey this during your interaction. Regarding the airport shuttle service, we understand that the cost may have seemed high. We strive to offer convenient transportation options to our guests, and we are sorry to hear that it did not meet your expectations of value. We truly apologize for any inconveniences you experienced and wish we had the opportunity to address your concerns during your stay. We look forward to welcoming you very soon. Best regards, Maria Tanousi, Front office Manager

Dear Ms. E., We are grateful for the time you took to review your recent stay. We do our best to ensure that every guest feels welcome and satisfied during their stay, and our team members will always go that extra mile to meet your expectations! Your mention of our quality service will inspire us all to continue with our efforts to uphold our high standards. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Maria Tanousi, Front office Manager

Dear Guest, Thank you for taking the time to share your review. We are delighted that you found the overall stay satisfactory and the pricing to be reasonable. Our team strives to provide value and comfort to our guests, and your acknowledgment is truly appreciated. However, we regret to hear that the cleanliness of the carpet and the condition of the wall in your room did not meet your expectations. We understand that these are crucial aspects of a comfortable stay, and we apologize for any inconvenience caused. We take your comments seriously and are continually working towards maintaining our high standards of cleanliness and upkeep to ensure a pleasant stay for all our guests. Nonetheless, we are pleased that the aspects of your visit were up to your satisfaction. Our prime location offers convenience for both business and leisure travelers, and we hope you had the opportunity to explore the vibrant city of Zurich during your time with us. We hope we will have the opportunity to see you again in the future. Best regards, Roberto Pischedda, Front Office Supervisor

Dear Guest, Thank you for taking the time to share your review. We regret to hear that the temperature in your room was not to your comfort. Our guests' comfort is a priority, and we apologize for any inconvenience this may have caused during your stay. Additionally, we are concerned about your note regarding the bathroom's cleanliness and want to assure you that this is not indicative of our high standards. We will certainly look into this matter to ensure that it does not happen again. Regarding the restaurant's menu, it's disappointing to learn that we were unable to satisfy your craving for chocolate cake. We value the culinary experience of our guests and will take your comments into consideration as we update our menu offerings. We hope you were able to enjoy our strategic location between the Congress Area and the Airport, offering easy access to and from various points of interest in Zurich. We hope we will have the opportunity to see you again in the future. Best regards, Maria Tanousi, Front office Manager