Pullman Mazagan Royal Golf & Spa

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Pullman Mazagan Royal Golf & Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 107 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Room or suite with views of golf course, ocean or pool

  • Interested in a challenge? We've got one of Morocco's best golf courses

  • Got a thirst for adventure? Try hunting or horseback riding

  • Access to private beach + outdoor activities from 05/01 to 09/30

  • We're getting a makeover: the outdoor swimming pool is closed until 08/31

Hotel location

Pullman Mazagan Royal Golf & Spa

Route de Casablanca km7, B.P 116
24000 EL JADIDA
Morocco

  • By plane

    CASABLANCA MOHAMED V AIRPORT At 90km / 56.25 miles

  • By plane

    MARRAKECH MENARA At 140km / 87.5 miles

  • By train

    El -Jadida railway station At 6km / 3.75 miles

GPS:33.259694, -8.423583

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

121 fully renovated rooms including a Royal Suite, 4 Duplex Suites, 11 Junior Suites, 18 Deluxe Rooms and 87 Superior Rooms with balconies and private terraces. All are fully equipped and offer free WIFI.

Our guest reviews

Our guest reviews for
Pullman Mazagan Royal Golf & Spa

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  107 reviews

TripAdvisor Rating  4.0/5  764 reviews

Certificate of excellence 2022

Very very bad stay

Customer review rating 0.5/5

Raja M. Friends - Confirmed reviews ALL

The hotel not safe. My friends stay at room number 516 and I stay room number 601. Pullman front desk Staff Hassan working at night shift he try to do sexual harassment to my friend. She pulled him run away from her room. And she asked my help but still the staff came to 2 floor near my room he was waiting for my friend near the lift. It was so scary 3.am in morning. We report to duty manager they haven’t take any step against that staff. They just said sorry. This is what hotel staff treat us. And my room there is no even hot shower not working door was broken all the water from shower leaking. The food was terrible. We had lunch in restaurant it was not cooked properly we return the again we order the food even this is same. It’s very bad experience

Dear Raja M., Thank you for taking the time to tell us about your experience at the Pullman Mazagan Royal Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Mazagan Royal Golf & Spa

assez bon

Customer review rating 3.5/5

M. Solo - Confirmed reviews ALL

Correct

Cher M. M., Nous tenions à vous remercier pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein du Pullman Mazagan. Nous accueillons toujours de bon gré les commentaires de nos clients car ceux-ci nous permettent d'améliorer constamment les expériences que nous délivrons. N’hésitez pas de me contacter pour m'occuper de votre prochain séjour, je serai ravi de vous accueillir très bientôt parmi nous. Sincèrement, Jalil CHEBIHI Directeur Général Pullman Mazagan Royal Golf & Spa

Very nice place

Customer review rating 4.5/5

B. Business - Confirmed reviews ALL

fully satisfied

Dear Mr. B., We very much appreciate your comments regarding your stay at the Pullman Mazagan It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalil CHEBIHI General Manager Pullman Mazagan Royal Golf & Spa

Beautiful grounds. Excellent breakfast. Wonderful room.

Customer review rating 5.0/5

Martina Families - Confirmed reviews ALL

Khadija at reception was wonderful. Thank you to her for such a kind welcome. The experience was my first and I will be back. Thank you so much.

Dear Mrs. N., We would like to sincerely thank you for sharing your experience at Pullman Mazagan. It was a real a pleasure to welcome you in our great family ! The Pullman Mazagan is indeed at the great location, but mostly thanks to the connectors team who is always caring for our guests. I will personnally congratulate each of them, espacially Khadija. We hope to see you very soon again! Sincerely, Jalil CHEBIHI General Manager Pullman Mazagan Royal Golf & Spa

Bad experience in restaurant

Customer review rating 0.5/5

Adam Couples - Confirmed reviews ALL

I order steak of meat well done then they bring half done and when i request for the server to change it he say that is the kitchen mistake and cant do anything about it and he will warm it more , after he bring it its was burned and cant eat it . I ll pay any way even i didnt eat it or taste it .

Dear Adham, I would like to thank you sincerely for your review and comments which are really important for us. I am sorry to learn that your stay did not meet your expectations. All your requests are very important for us, in order to enhance our service continuously. I will meet all the concerned managers and especially with the Kitchen. i present you my sincerest apologies and be assured that i will take the necessary measures to rectify this situation. I hope to have the opportunity to welcome you back to our hotel very soon. Sincerely, Jalil CHEBIHI General Manager Pullman Mazagan Royal Golf & Spa

Very pleasant stay

TripAdvisor rating 4.0/5

jglaw TripAdvisor review

Always a pleasure to be in this hotel, the location is great, with a splendid terrace next to the golf course, and the beachfront just steps away. Our very nice corner room had seaview and overlooked the golfcourse. The hotel got a nice refurbishing (entrance, swimming pool, surroundings) It is time now the rooms also get some refreshing. We appreciate the kindness of staff end employees. Will be back !

Dear Guest, First of all thank you for the time you have spent commenting on our resort. What a pleasure we had to welcome you, we are really happy to get this kind of feedback from you, it is as useful to us as to our future hosts. We hope to welcome you back to our hotel very soon. Sincerely, Jalil CHEBIHI General Manager

Very nice hotel , a real 5 star

Customer review rating 4.5/5

Ilias A. Couples - Confirmed reviews ALL

Food : excellent Service at reception : excellent Very satisfied

Dear Mr. A., We would like to thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalil CHEBIHI General Manager Pullman Mazagan Royal Golf & Spa

Great for relaxing

Customer review rating 4.5/5

Sanae Friends - Confirmed reviews ALL

Amazing stay and perfect for some time off and relaxing. The hotel is located between a forest and the beach, you also get to enjoy the golf experience. Would definetly recommand it to everyone looking for a gateway to enjoy the sun and the nature.

Dear Mrs. E., What a lovely review full of details, thank you! I am glad to know that your experience was amazing thanks to our great connectors ! It is so important for all the team to have our guest feedbacks. I am happy to read that you apprecied the golf, your recommendation is the best compliment that we can have from our guest! Thank you for your kind feedback and we hope to see you again among us, feel always welcome at Pullman Mazagan. Hope to hear from you soon, Jalil CHEBIHI General Manager Pullman Mazagan Royal Golf & Spa

El Jadida for 2 nights

TripAdvisor rating 3.0/5

PratimB_12 Business - TripAdvisor review

This is my third visit to the property. Hotel has been showing signs of AGING for a long time. However, the management can still maintain the property at a higher standard that what i saw this time. For example, the restaurant is open at 6:30 am for breakfast buffet. I went two mornings at 6:45 am and no one there. I went into the kitchen to get coffee. They are busy setting food. Perhaps, 7 am is better time to open. No management to be seen. Where is the accountability?

Dear guest, Please be assured your comments regarding the service you received during breakfast has been discussed with our Manager and Executif chef so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We would be very grateful to welcome you again to get the chance to reverse your impressions. We are looking forward to hearing from you and to being at your service. With best regards, Jalil CHEBIHI General Manager

GREAT STAY

TripAdvisor rating 5.0/5

lydiavdd2018 Couples - TripAdvisor review

Nice hotel, with a comfortable swimmingpool a good restarurant with a good staff and the breakfast is faboulous the room is also perfect (clean and comfortable) the staff is friendly and competent shortly resumed : perfect stay

Dear guest, Firstly we would like to thank you for choosing the Pullman Mazagan for your holiday in El Jadida and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to hear. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Jalil CHEBIHI General Manager

Local gem

TripAdvisor rating 5.0/5

jawadbis Families - TripAdvisor review

Nested in the middle of a forest in front of the Atlantic, this hotel is a local gem if you're looking for a quite retreat. With breath taking views on the forest on one side and the sea and old Mazagan city on the other, you'll wake-up feeling refreshed. Lot of activities are nearby such as quad, horseback riding and biking.

Dear Jawad, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at ou hotel with us and Tripadvisor readers. We hope to welcome you back to our hotel very soon Sincerely, Jalil CHEBIHI General Manager

Room Service

TripAdvisor rating 3.0/5

Relax01354082696 Couples - TripAdvisor review

Nice place but no one answer in room service!! Even I had to go down to them to ask them to answer and agin no answer during my stay!! Reception team were very helpful! Also the waiter at the club house was bad attitude !

Dear guest, Moreover, we have taken note of your comment regarding the room service and sincerely apologize for this experienced on this occasion, please know that your review has been shared with our F&B department so as to avoid this from happening in the future. We are surprised by your comment related to the behavior of one of our bartenders and we will certainly be passing your comments directly to the management responsible, however we are pleased to read that with reception team members you had positive interactions and felt well looked after at all times, which is our ultimate goal. Hope to hear from you soon, and do not hesitate to contact me to prepare your next stay: h2960-qm@accor.com. Sincerely. Jalil CHEBIHI General Manager

A great place to relax and stay

TripAdvisor rating 5.0/5

Unimog2014 Couples - TripAdvisor review

Stayed here on a driving trip around Morroco. Great location and service and views. Would recommend this as a resort to relax and unwind. The food was excellent and the rooms were clean and spacious. Great ammenties and a short driving distance to the historic town.

Dear guest, It is always a pleasure to receive such comments, I am very happy that your stay at the Pullman Mazagan was a success! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Jalil CHEBIHI General Manager

Loved Morocco

TripAdvisor rating 4.0/5

Lonna097 Families - TripAdvisor review

The Pullman was a very pleasant atmosphere to stay. The staff was over the top friendly. The facilities were very comfortable. We thoroughly enjoyed the food and wine. The bar area was very relaxing. We weren't there to golf but the course looked wonderful and the people looked like they were enjoying the golfing immensely.

Dear Lonna, Thank you for posting your experience at the Pullman Mazagan Royal Golf & Spa on TripAdvisor following your recent stay this month. I am delighted to hear that you found the staff “over the top friendly” from the moment you arrived until the moment you checked out. So happy that you found the Hotel setting to be beautiful and the service of quality. Thrilled that you were pleased by the location. It is true that we enjoy a lovely spot on El Jadida within easy distance of the forest & the ocean. Delighted that you thoroughly enjoyed your stay and we look forward to welcoming you back on your next visit, hopefully very soon! Jalil CHEBIHI General Manager

Nice hotel but

TripAdvisor rating 3.0/5

726arturh Families - TripAdvisor review

Pullman Mazgan is nice and well located hotel. The only problem which we have observed is linked to the cleaning or absence of cleaning Dirty SPa or toilets it is not somthing that we can accept in 5 stars hotel...

Dear Guest, Thank you very much for your review and for taking the time to write it. So pleased to read that you found the Pullman Mazagan "Nice" and well located. Thank you! I am, however, sorry that you felt that our standard Spa Cleanniness were disappointing. this is uncommun for us to hear. as we always strive to offer the est conditions for all our guests. Having that said, I am disappointed that your experience did not meet your expectations and would be delighted to personally assist you with any upcoming reservations here at Pullman Mazagan Royal Golf & Spa. Please Feel Welcome to contact me directly on H2960-qm@accor.com. Best Regards Jalil CHEBIHI General Manager

A Long Relaxing week-end in Pullman Mazagan

TripAdvisor rating 5.0/5

YassirNjh Families - TripAdvisor review

I enjoyed staying at Pullman Mazagan, my children found it hard to leave last day, as they were happy with the activities in the Kids Village animated by Nawal, we played Ping-Pong, Basket-ball and small cars. We enjoyed the indoor warmed swimming pool, especially in this period. The food is excellent, all the flavors are available. I w'd like to thank the whole staff of the hotel for their kindness and hospitality, for sure we will be back!

Dear Yassine Thank you for rating your recent stay at Pullman Mazagan with encouraging 5 stars. There will be no surprise if I say - it is a greatest pleasure for us to receive a high note from our Guests. It means that our efforts had reached the goal – creating for you an enjoyable relaxing break in a unique location. We are delighted that you enjoyed all the hotel’s facilities. Thank you for your comments about the kindness and the hospitality of our staff and also for recognizing their aim to always anticipate your every need. We also love the Food, with our inspiring and uber talented Executif chef and his team, sure we have the best flavors in town. By the way they send their best wishes. We hope to welcome you back very soon, along with your beautiful kids. Please consider contacting us directly via h2960-qm@accor.com before making your reservation. Cordially, Jalil CHEBIHI General Director

Excellent One nighter

TripAdvisor rating 5.0/5

Swiw Couples - TripAdvisor review

I spent one night at this hotel, We were bumped to the presidential suite and offered a hammam for free. The view is splendid all around surrounded by the beach, the pool and the golf course. I Played a round of golf. The course is sublime. I recommend it this hotel to anyone!

Thank you for taking the time to tell us about your experience at the Pullman Mazagan Royal Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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