Sofitel Legend The Grand Amsterdam 5 étoiles

Dear Ms. L., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are absolutely delighted to learn that you had such an excellent stay with us. It is truly rewarding to know that you found our hotel beautiful, that you enjoyed your complimentary suite upgrade, and that your stay exceeded your expectations. As a valued ALL Platinum member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the ALL loyalty programme. Your kind words about our team being attentive throughout your stay mean a great deal to us. It is especially heartwarming to read that you wished to recognize every member of our team without exception. I will proudly share your compliments with all of our colleagues, who will be delighted to know they helped create such a memorable experience. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We are truly looking forward to welcoming you back for another exceptional stay in the near future. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. E., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you had such an exceptional stay with us. It is wonderful to know that you appreciated the warm welcome from our team, our beautiful and central location, as well as your spacious and comfortable room and our varied breakfast selection. As a valued ALL Gold member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the ALL loyalty programme. It is especially rewarding to read your kind words about Diego for his professionalism and Martine for her impeccable welcome and service. I will be delighted to share your compliments with both of them, as I know they will be thrilled to learn that they made such a positive impression on your stay. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We sincerely hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Warm regards, Robin de Laat Guest Relations Officer

Dear Mr. T., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you had such an enjoyable stay with us and that you found our team to be welcoming, attentive, and always available. It is also wonderful to know that our central location allowed you to fully enjoy everything Amsterdam has to offer. As a valued ALL Platinum member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the ALL loyalty programme. It is especially rewarding to know that you enjoyed the recognition you received as a Platinum member, as well as your welcome drink, welcome amenity, and the many facilities and services throughout the hotel. At the same time, I was sorry to notice that your in-room dining experience did not meet your expectations. Please accept our sincere apologies for this disappointment. Your feedback has been shared with the relevant team, as we continuously strive to improve every aspect of our guests' experience. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in the near future. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend the Grand Amsterdam

Dear Mr. G., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you appreciated the friendliness, helpfulness, and efficiency of our team. It is especially rewarding to know that our Concierge made such a positive impression on your stay. I will be delighted to share your kind words with our French Concierge, who I know will greatly appreciate your recognition. At the same time, I was sorry to read that certain aspects of your stay did not fully meet your expectations. Your comments regarding the size of our fitness centre, the quality of the food, and the furnishings in your room are greatly appreciated. As our hotel is a historic landmark, we continuously strive to preserve its unique character while ensuring the highest level of comfort for our guests. Nevertheless, your feedback has been shared with the relevant departments, as it provides valuable insight into areas where we can continue to improve. We hope to have the pleasure of welcoming you back to Sofitel Legend The Grand Amsterdam in the future and provide you with an even more memorable experience. Warm regards, Robin de Laat Guest Relations Officer

Thank you so much for your time! Here I request that this review be removed as it contains misleading statements regarding ALL (Gold) membership benefits. The reviewer states that the promised room upgrade was not provided and implies this is a guaranteed benefit of Gold status. However, under the ALL Accor Live Limitless program terms and conditions, room upgrades for Gold members are subject to availability at the time of check-in and are never guaranteed. The absence of an upgrade does not constitute a failure to honor membership benefits or a shortcoming on the part of the hotel. Hereby the link: https://all.accor.com/loyalty-program/cards-status-benefits-details/index.en.shtml?msockid=321f7ea418d4677d02e56bad19… The review therefore presents an expectation as though it were an entitlement, which misrepresents both the hotel's obligations and the ALL loyalty program. Guests wishing to guarantee a higher room category are required to reserve that room type at the time of booking. As the review attributes dissatisfaction to the hotel based on benefits that are explicitly conditional under the loyalty program, we believe it may mislead readers and respectfully request that it be reconsidered. Thank you once again! Sincerely, Nicky Smit Guest Relations