Sofitel Legend The Grand Amsterdam 5 étoiles

Dear Mr. C., Thank you very much for sharing such wonderful feedback following your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read how much you appreciated not only our central location and comfort, but also the unique history and character of The Grand. Knowing that staying within our historic former Admiralty buildings added something truly special to your visit is a wonderful compliment. Your generous words about our team are equally appreciated. We were particularly pleased to read your special recognition of our Concierge including your wonderful comparison to Tsar Nicholas II and of Diego. It is lovely to know that the restaurant recommendations and Diego’s attentive service contributed so positively to your experience. We will make sure your compliments are personally shared with them. We very much hope to have the pleasure of welcoming you back to The Grand for another memorable stay in Amsterdam. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Mr. L., Thank you very much for taking the time to share your kind feedback following your family stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you enjoyed the excellent service provided by our team and particularly appreciated our location allowing you to be close to the vibrant heart of Amsterdam while still enjoying the peaceful atmosphere of The Grand. It is especially rewarding to see our team receive a perfect score, as creating warm and attentive experiences for our guests is at the very heart of our hospitality. As an ALL Silver member, we sincerely appreciate your loyalty and your recommendation. We hope to have the pleasure of welcoming you and your family back to The Grand for another wonderful stay in Amsterdam. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. L., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are absolutely delighted to learn that you had such an excellent stay with us. It is truly rewarding to know that you found our hotel beautiful, that you enjoyed your complimentary suite upgrade, and that your stay exceeded your expectations. As a valued ALL Platinum member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the ALL loyalty programme. Your kind words about our team being attentive throughout your stay mean a great deal to us. It is especially heartwarming to read that you wished to recognize every member of our team without exception. I will proudly share your compliments with all of our colleagues, who will be delighted to know they helped create such a memorable experience. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We are truly looking forward to welcoming you back for another exceptional stay in the near future. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. E., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you had such an exceptional stay with us. It is wonderful to know that you appreciated the warm welcome from our team, our beautiful and central location, as well as your spacious and comfortable room and our varied breakfast selection. As a valued ALL Gold member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the ALL loyalty programme. It is especially rewarding to read your kind words about Diego for his professionalism and Martine for her impeccable welcome and service. I will be delighted to share your compliments with both of them, as I know they will be thrilled to learn that they made such a positive impression on your stay. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We sincerely hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Warm regards, Robin de Laat Guest Relations Officer

Dear Mr. T., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you had such an enjoyable stay with us and that you found our team to be welcoming, attentive, and always available. It is also wonderful to know that our central location allowed you to fully enjoy everything Amsterdam has to offer. As a valued ALL Platinum member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the ALL loyalty programme. It is especially rewarding to know that you enjoyed the recognition you received as a Platinum member, as well as your welcome drink, welcome amenity, and the many facilities and services throughout the hotel. At the same time, I was sorry to notice that your in-room dining experience did not meet your expectations. Please accept our sincere apologies for this disappointment. Your feedback has been shared with the relevant team, as we continuously strive to improve every aspect of our guests' experience. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in the near future. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend the Grand Amsterdam