Dear Ms. W. Chauchefer Thank you very much for sharing your wonderful feedback and for awarding your stay at Sofitel Legend The Grand Amsterdam a perfect score. We are delighted that you enjoyed our location in the heart of Amsterdam, offering both a lively atmosphere nearby and a peaceful setting within the hotel. It is also wonderful to know that the spaciousness and comfort of your room contributed to such an enjoyable stay. Your kind words about the warmth, helpfulness and friendliness of our ambassadors are especially appreciated and will be shared with our teams. We are also pleased that you thoroughly enjoyed the breakfast at Bridges. Thank you as well for your thoughtful comment regarding the daily replacement of towels. We appreciate your awareness of our sustainability efforts and will take your observation into consideration. Thank you once again for your loyalty as an ALL member and for your generous recommendation. We hope to welcome you back to The Grand for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dera Mr L. M., Thank you very much for your kind feedback following your stay at Sofitel Legend The Grand Amsterdam. We are delighted to hear that you enjoyed the warm atmosphere of our hotel, our central location and, most importantly, the welcoming and attentive service of our team. It is wonderful to know that our colleagues were attentive to your needs and contributed positively to your stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to The Grand in the future. Kind regards, Stefan Melcherts General Manager

Dear Mr Drobieux, Thank you very much for sharing your wonderful feedback and for awarding your stay at The Grand a perfect score. We are delighted that you enjoyed our central location, the comfort of your accommodation, and especially the warm and attentive service of our ambassadors. It is also wonderful to know that you appreciated the Sofitel SPA, swimming pool, Butler Service and in room dining. At the same time, we greatly appreciate your constructive comments regarding the organization and waiting time at breakfast at Bridges, as well as the coordination of your Champagne arrangement and the recognition upon arrival. These details are important to us and your feedback will be shared with the respective teams. Thank you also for your intention to share your experience on Tripadvisor. Your kind recommendation is greatly appreciated by all of us, and we are especially pleased to read that you are already looking forward to returning. We hope it will not be long before we have the pleasure of welcoming you back to The Grand for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Ludovic G., Thank you for taking the time to share your experience following your stay at The Grand. We are pleased to know that you enjoyed your stay overall and especially appreciated the attentive and responsive service of our ambassadors. Your kind words regarding our bartender are particularly appreciated, and we will be delighted to share your compliment with him. At the same time, we are sorry that certain details of your room and Fitness Centre did not reflect the standards you expected from Sofitel. We have carefully noted your comments regarding the condition and presentation of these areas, as well as your experience with the Sofitel MyBed. As you rightly mention renovation, we are currently undertaking a phased renovation of The Grand, carefully renewing our rooms while preserving the historic character of the hotel. A project of this scale naturally takes time, and your observations are valuable as we continue this process. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an experience that more fully reflects the standards of The Grand. Warm regards, Sam Visscher Guest Relations Officer

Dear Ms. L., Thank you very much for taking the time to share your experience following your recent stay at Sofitel Legend The Grand Amsterdam. First and foremost, we are delighted that you chose The Grand to celebrate such a special occasion as your 15th wedding anniversary together with your family. It is wonderful to read that you enjoyed the comfort of your rooms, our breakfast and restaurants, and the service provided by our team. We are also particularly pleased that your recognition as an ALL Platinum member, including your room upgrade, contributed positively to this special stay. At the same time, we sincerely regret your experience in our courtyard garden. We fully understand how unpleasant it must have been to encounter mice while seated outside, and we are very sorry that this affected what should have been an enjoyable evening. Please allow us to reassure you that their presence is not related to the hygiene standards of our hotel. Due to our historic location in the very heart of Amsterdam, surrounded by canals and centuries-old buildings, rodent activity unfortunately remains a challenge throughout the city. We work closely with specialised external pest-control professionals and take all measures permitted under current regulations to prevent and control their presence. Nevertheless, we completely understand that this explanation does not make the experience any less uncomfortable when encountered personally. Your feedback is taken seriously and has been shared with the relevant teams as part of our continued efforts to minimise such occurrences. Despite this unfortunate experience, we are grateful to see that you would still recommend The Grand and that so many other aspects of your stay received your highest appreciation. We sincerely hope to have the pleasure of welcoming you and your family back to Amsterdam and providing you with an experience that is memorable for all the right reasons. Warm regards, Stefan Melcherts General Manager Sofitel Legend The Grand Amsterdam

Dear Youssef M., Thank you very much for sharing your experience with us. We are delighted to read that you enjoyed the comfort of your stay and our unique location in the heart of Amsterdam. Your kind recognition of our ambassadors is greatly appreciated, and I am particularly pleased to see Mathilde and Mils mentioned as special contributors to your experience. I will be delighted to personally share your compliments with them. We also appreciate your rating regarding our breakfast at Bridges. Your feedback is valuable to us as we continuously strive to further refine the experience we provide to our guests. It is wonderful to know that you and your family had such an enjoyable stay overall, and we look forward to welcoming you back to Sofitel Legend The Grand Amsterdam for another magnifique experience. Warm regards, Stefan Melcherts General Manager

Dear Mr. C., Thank you very much for sharing such wonderful feedback following your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read how much you appreciated not only our central location and comfort, but also the unique history and character of The Grand. Knowing that staying within our historic former Admiralty buildings added something truly special to your visit is a wonderful compliment. Your generous words about our team are equally appreciated. We were particularly pleased to read your special recognition of our Concierge including your wonderful comparison to Tsar Nicholas II and of Diego. It is lovely to know that the restaurant recommendations and Diego’s attentive service contributed so positively to your experience. We will make sure your compliments are personally shared with them. We very much hope to have the pleasure of welcoming you back to The Grand for another memorable stay in Amsterdam. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Mr. L., Thank you very much for taking the time to share your kind feedback following your family stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you enjoyed the excellent service provided by our team and particularly appreciated our location allowing you to be close to the vibrant heart of Amsterdam while still enjoying the peaceful atmosphere of The Grand. It is especially rewarding to see our team receive a perfect score, as creating warm and attentive experiences for our guests is at the very heart of our hospitality. As an ALL Silver member, we sincerely appreciate your loyalty and your recommendation. We hope to have the pleasure of welcoming you and your family back to The Grand for another wonderful stay in Amsterdam. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. L., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are absolutely delighted to learn that you had such an excellent stay with us. It is truly rewarding to know that you found our hotel beautiful, that you enjoyed your complimentary suite upgrade, and that your stay exceeded your expectations. As a valued ALL Platinum member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the ALL loyalty programme. Your kind words about our team being attentive throughout your stay mean a great deal to us. It is especially heartwarming to read that you wished to recognize every member of our team without exception. I will proudly share your compliments with all of our colleagues, who will be delighted to know they helped create such a memorable experience. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We are truly looking forward to welcoming you back for another exceptional stay in the near future. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. E., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you had such an exceptional stay with us. It is wonderful to know that you appreciated the warm welcome from our team, our beautiful and central location, as well as your spacious and comfortable room and our varied breakfast selection. As a valued ALL Gold member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the ALL loyalty programme. It is especially rewarding to read your kind words about Diego for his professionalism and Martine for her impeccable welcome and service. I will be delighted to share your compliments with both of them, as I know they will be thrilled to learn that they made such a positive impression on your stay. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We sincerely hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Warm regards, Robin de Laat Guest Relations Officer

Dear Mr. T., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you had such an enjoyable stay with us and that you found our team to be welcoming, attentive, and always available. It is also wonderful to know that our central location allowed you to fully enjoy everything Amsterdam has to offer. As a valued ALL Platinum member, we sincerely appreciate your loyalty and are grateful for your recommendation of both our hotel and the ALL loyalty programme. It is especially rewarding to know that you enjoyed the recognition you received as a Platinum member, as well as your welcome drink, welcome amenity, and the many facilities and services throughout the hotel. At the same time, I was sorry to notice that your in-room dining experience did not meet your expectations. Please accept our sincere apologies for this disappointment. Your feedback has been shared with the relevant team, as we continuously strive to improve every aspect of our guests' experience. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in the near future. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend the Grand Amsterdam

Dear Mr. G., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you appreciated the friendliness, helpfulness, and efficiency of our team. It is especially rewarding to know that our Concierge made such a positive impression on your stay. I will be delighted to share your kind words with our French Concierge, who I know will greatly appreciate your recognition. At the same time, I was sorry to read that certain aspects of your stay did not fully meet your expectations. Your comments regarding the size of our fitness centre, the quality of the food, and the furnishings in your room are greatly appreciated. As our hotel is a historic landmark, we continuously strive to preserve its unique character while ensuring the highest level of comfort for our guests. Nevertheless, your feedback has been shared with the relevant departments, as it provides valuable insight into areas where we can continue to improve. We hope to have the pleasure of welcoming you back to Sofitel Legend The Grand Amsterdam in the future and provide you with an even more memorable experience. Warm regards, Robin de Laat Guest Relations Officer

Thank you so much for your time! Here I request that this review be removed as it contains misleading statements regarding ALL (Gold) membership benefits. The reviewer states that the promised room upgrade was not provided and implies this is a guaranteed benefit of Gold status. However, under the ALL Accor Live Limitless program terms and conditions, room upgrades for Gold members are subject to availability at the time of check-in and are never guaranteed. The absence of an upgrade does not constitute a failure to honor membership benefits or a shortcoming on the part of the hotel. Hereby the link: https://all.accor.com/loyalty-program/cards-status-benefits-details/index.en.shtml?msockid=321f7ea418d4677d02e56bad19… The review therefore presents an expectation as though it were an entitlement, which misrepresents both the hotel's obligations and the ALL loyalty program. Guests wishing to guarantee a higher room category are required to reserve that room type at the time of booking. As the review attributes dissatisfaction to the hotel based on benefits that are explicitly conditional under the loyalty program, we believe it may mislead readers and respectfully request that it be reconsidered. Thank you once again! Sincerely, Nicky Smit Guest Relations

Dear Mr. F., First and foremost thank you very much for taking the time to share such a wonderful review following your recent stay at Sofitel Legend The Grand Amsterdam. I am truly delighted to learn that you considered The Grand to be "an oasis in the heart of Amsterdam." It is especially rewarding to know that you appreciated your personalized welcome, the comfort of your room, our hidden garden, the quality of our restaurants, and the attentive service provided by our team. Your generous compliments mean a great deal to all of us. I also sincerely appreciate your constructive feedback regarding sustainability and the heated towel rail during the exceptionally warm weather. Your comment has been shared with the relevant team for consideration. As one of our valued ALL Diamond members, I was, however, concerned to read that you were not offered a welcome amenity. Please accept my sincere apologies for this oversight. This is certainly not the experience I strive to provide for our loyal members, and i will review this internally to ensure greater consistency moving forward. Thank you once again for your kind words and valuable feedback. It would be my pleasure to welcome you back to The Grand in the near future for another memorable stay. Warm regards, Robin de Laat Guest Relations Officer

Dear Mr V. G., Thank you very much for your wonderful feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are truly honored by your kind words and delighted to know that it is always a pleasure for you to return to our hotel. Receiving such praise from a valued returning guest is particularly meaningful to our entire team. We would also like to sincerely thank you for your loyalty as an ALL Diamond member. It is a pleasure to know that your room upgrade exceeded expectations and that you enjoyed every aspect of your stay. We very much look forward to welcoming you back to Sofitel Legend The Grand again very soon. Sincerely, Stefan Melcherts General Manager

Dear Sir, Madam, Thank you for taking the time to share your feedback following your stay at Sofitel Legend The Grand Amsterdam. We are pleased to hear that your experience was overall satisfactory. However, we sincerely regret that you felt our Concierge team did not make sufficient effort or show the level of involvement you expected, particularly as French-speaking guests. Every guest should receive the same level of attentiveness, availability and care, and we are sorry that this was not your experience. Your feedback will be shared with the team concerned. We are also sorry regarding the overcharge and, in particular, the delay in processing your refund. Even when the amount involved is relatively small, we fully understand that the principle and timely resolution are important. Waiting a month for a refund is certainly too long, and we will look into the handling of such situations to ensure better follow-up in the future. Thank you again for your honest feedback, which helps us identify where we need to improve. We hope to have the opportunity to welcome you back and provide an experience that fully reflects our standards. Kind regards, Stefan Melcherts General Manager

Dear Mr H., Thank you for taking the time to share your feedback following your stay at Sofitel Legend The Grand Amsterdam. I am sincerely sorry that your arrival experience was so frustrating. Being presented with payment requirements at the time of arrival, followed by a delay and what you experienced as an unnecessarily complicated process, is certainly not the welcoming experience we want to provide. We should aim to make our procedures clear and straightforward for our guests, and I regret that this was not the case during your stay. I am equally sorry that the breakfast experience did not meet your expectations. While I am pleased that you found the breakfast satisfactory in terms of the offering, I regret that the attitude and professionalism of some members of our restaurant team left you disappointed. This is not the level of hospitality we expect from our colleagues, and your feedback will be shared with the team concerned. I am particularly sorry to read that this experience has led you to decide not to return. We value every guest's feedback, and yours highlights areas where we need to improve both our arrival procedures and service standards. Thank you again for your honest comments. Kind regards, Stefan Melcherts General Manager

Dear Mr. d. O., First and foremost thank you very much for taking the time to share your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. I am delighted to learn that you had a fabulous stay and that you found our team attentive and professional, while also enjoying our facilities. Receiving perfect scores across all aspects of your experience is truly rewarding for the entire team. I am especially grateful for your kind recognition of Mathilde. Your compliments will certainly be shared with her, and I know she will be delighted to learn that she contributed to making your stay so memorable. Thank you as well for your appreciation of our sustainability efforts, particularly our approach to towel replacement when necessary. It is always encouraging to know that these initiatives are valued by our guests. I sincerely look forward to welcoming you and your family back to The Grand for another exceptional stay in Amsterdam. Warm regards, Robin d. Laat Guest Relations Officer

Dear Mr H., Thank you very much for sharing your wonderful feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to read that you enjoyed the unique blend of history, nature, comfort, and location that defines our hotel. It is especially rewarding to know that our dedicated and welcoming team contributed so positively to your experience. Your kind compliments regarding Valentine, Valerii and Mathias will be proudly shared with them and the entire team. Thank you as well for your loyalty as an ALL Platinum member. Thank you once again for your generous recommendation and loyalty. We very much look forward to welcoming you back again in the near future. Sincerely, Stefan Melcherts General Manager