Dear Mr. D., Thank you very much for your positive review! We are pleased to hear our convenient and unique location met expectations (views!) and look forward welcoming you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. A., Thank you very much for sharing your positive review. We are happy to hear your stay has been such a comfortable one and look forward to welcoming you back on your next visit to Amsterdam! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. S., Thank you for sharing your review with us. We truly regret that your room was affected by noise from the elevator, this is not the experience we want returning guests to have. We are also unable to find any related traces in our management reports. It would have been our pleasure to offer a room change and assist directly during your stay. We hope you feel welcome to reach out for any assistance during a future visit so we can ensure a more comfortable experience for you. Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. L., Thank you for your kind review. We are glad to hear you had a good stay and that our location worked well for your visit. We look forward to welcoming you back on your next visit to Amsterdam. Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. Q., Thank you for your wonderful review. We are truly delighted to hear you had an incredible stay and enjoyed the spacious room, delicious breakfast and our attentive team. We hope to have the pleasure of welcoming you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. Q., Thank you for your lovely review. We are delighted you had such a pleasant stay and enjoyed the breathtaking view from the 19th floor, as well as the excellent breakfast and dinner. Compliments will be internally shared! We hope to welcome you back in a near future. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. T., Thank you very much for sharing your detailed feedback, we hope you a pleasant trip back home. We appreciate your loyalty as an ALL Platinum member and sincerely apologize that several aspects of your stay did not meet expectations. While we are glad the upgrade and the kindness of team members like Dorothy stood out, we regret the impersonal arrival, the lack of information about your benefits, the issue with connecting rooms, and the unpleasant moment at breakfast. We also apologize that the chocolate experience and bedding comfort fell short. Your detailed feedback is truly valuable, and we’ll use it to improve consistency and recognition for our guests. Thank you again for highlighting both the positives and the areas to refine. We look forward having a chance of welcoming you back on your next visit to Amsterdam. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. H., Thank you for your feedback and for sharing that you found the hotel magnificent. We regret and apologize to hear your impression at our front desk did not meet expectations, especially after a late arrival. This is not the level of friendliness we aim to provide. We appreciate you letting us know and hope the rest of your stay was enjoyable. We hope to welcome you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. D., Thank you for your kind words about your comfortable stay and our location. Otherwise, we sincerely apologize for the unpleasant moments during breakfast, especially regarding seating with a wheelchair, this should have been handled with more care without having the context. Please be assured this will be internally shared for learning moments. We are glad the rest of your visit was enjoyable. Regarding your note about the All Accor program for guests with reduced mobility: it’s not entirely clear what specific implementation you felt was missing. We hope to welcome you back upon your future visit to Amsterdam. Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. G., Thank you so much for your kind review and return stay. We are truly honored to be your son’s favorite hotel, and it means a lot to hear that our staff’s kindness and the comfort we offer make each stay feel perfect. Compliments are always being internally shared! We look forward to welcoming you soon. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. M., Thank you for your wonderful feedback. We are truly delighted to hear that you enjoyed the excellent welcome, attentive service, and our eco‑friendly approach, including the ability to drink tap water throughout your stay. We hope to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. Z., Thank you for your wonderful feedback. We are delighted to hear you had such a comfortable stay and enjoyed our splendid views, delicious breakfast, and welcoming team. Compliments will be internally shared! We hope to welcome you back upon your future visit to Amsterdam. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. C., Thank you very much for your positive review. We are truly delighted you enjoyed your stay in our well-appointed and comfortable hotel with excellent value and you received everything you expected and deserved from us. Compliments will be internally shared! We look forward to welcome you back upon your future visit to Amsterdam. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. J., Thank you for your kind review. We are delighted to hear your stay was so pleasant and that you enjoyed the comfortable rooms and beautiful views and hope to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. L., Thank you very much for sharing your positive review following your recent stay. We are pleased to learn you enjoyed the splendid views due to our convenient and unique location on the banks of the "IJ". We hope to have the pleasure of welcoming you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. m., Thank you for your overall positive review. We are pleased you found the hotel well located, pleasant and spacious, and that the warm welcome with clear directions being helpful. Besides this we regret not having met the same level of friendliness and attention at all our departments and will address this internally for improvement purposes accordingly. We hope to have the pleasure of welcoming you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. S., Thank you very much for sharing your average rated review. We regret to learn we were not able to meet to all expectations for which we apologize. Our team is more than happy to assist you with a room move upon availability and upon request. We hope to welcome you back upon your future visit to Amsterdam! Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. N., Thank you for your lovely review. We are delighted you enjoyed the spacious suite, the friendly and helpful team, the beautiful views and our convenient location near cycling and tram options. We would be happy to welcome you back on your next visit to Amsterdam! Kind regards, Remco Groenhuijzen General Manager

Dear Family L., Thank you for your wonderful review. We are very pleased to hear you and your daughters enjoyed an excellent four‑night stay in our convenient location in our junior suite with lovely views and comfortable amenities. A good breakfast is an ideal start before exploring Amsterdam! Should you visit Amsterdam once more, we truly hope to have another chance to welcome you again. Kind regards, Remco Groenhuijzen General Manager