Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.2/5 1,091 reviews

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Schiffbaustrasse 13, Am Turbinenplatz, 8005 ZURICH, Switzerland

Description

Hotel extras

  • Green Key

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

Our accommodation(s)

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Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

Telephone
Fax +41 44 276 22 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE OF ZURICH

THE FLAVE is a unique place which captures the local aromas and tastes of a city, turning them into a culinary experience for its guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,091 reviews

TripAdvisor Rating  4.0/5  1,676 reviews

Certificate of excellence 2024

Good location, corteous staff

Customer review rating 5.0/5

Keval D. Couples - Confirmed reviews ALL

Our stay for 3 nights were excellent, polite and kind front office and housekeeping staff

Dear Keval D., Thank you for your positive review. We are delighted to hear that you enjoyed our good location and experienced courteous staff during your stay. We appreciate your kind words and hope to welcome you back soon. Best regards, Julia P., Deputy Manager

Disappointed

Customer review rating 2.0/5

Luca L. Couples - Confirmed reviews ALL

Booking was a real nightmare. Corridors smell moist, children all over screaming, running and banging. Should be a way to separate families from adults. Restaurant was good as well as male staff at the counter.

Dear Luca L., we are sorry to hear about your experience. We will address the issues with the corridors. We appreciate your positive feedback on the restaurant. We aim to improve our services. Best regards, Julia P., Deputy Manager

Good stay & Well located

Customer review rating 4.0/5

Qaiser A. Families - Confirmed reviews ALL

It was my second stay with family. Staff is very co-operative. But room amenities are very limited and welcome stuff is always forgotten..

Dear Qaiser A., Thank you for choosing to stay with us again. We appreciate your kind words about our location and staff. We have noted your feedback regarding room amenities and welcome items. We will take this into consideration for future improvements. Christophe B. General Manager

Helpful staff

TripAdvisor rating 5.0/5

mary p TripAdvisor review

We arrived with two young kids early in the morning and the hotel was full with no possibility of early check-in. However the receptionist (Leon you are a rock star in helping guests) coordinated with housekeeping and arranged for us a room as soon as it was emptied and cleaned. Our jet-lagged kids were able to crash into bed and we were all very grateful for the cooperation of the staff. We were very pleased with our entire stay. Comfortable and clean. And we loved the lounge!

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It was OK, but I find it very bizarre that I was not at all recognised as a ALL Dimond member. My booking was made via travel agency and my loyalty number was missing, which is not a good start, but I was not not even offered a welcome drink since as I was explained the welcome drinks are now only work via app, which did not have my reservation in because of missing loyalty number. Otherwise, the reception staff made an effort to get me a room for early check-in which I appreciated very much (after I mentioned that I am the Diamond member).

Dear Mr Konstantin, I hope this message finds you well. I am writing to extend my sincere apologies for the oversight during your recent arrival. We deeply regret that we were not able to recognize you as we should have, given your valued status with us. Unfortunately, we did not receive the necessary information from the travel agent regarding your loyalty card. This crucial detail would have allowed us to provide you with the recognition and service you deserve. Please be assured that we have now updated your profile in our system. Moving forward, we will ensure that all pertinent information is integrated and such situations are avoided in the future. Your comfort and satisfaction are our top priorities. Once again, we apologize for any inconvenience this may have caused and we greatly appreciate your understanding. We look forward to welcoming you back and providing you with the exceptional experience you deserve. Warm regards, Christophe Bergeron General Manager

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Other web-users rate our hotel

  • 580 reviews 8.8/10 Location
  • 757 reviews 6.6/10 Room
  • 862 reviews 7.9/10 Service
  • 15 reviews 5.6/10 WiFi
  • 389 reviews 5.5/10 Comfort
  • 363 reviews 7.7/10 Breakfast
  • 317 reviews 7.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.