Dear C., Thank you very much for taking the time to share your feedback and for your positive rating. We are delighted to hear that you enjoyed your stay, especially the cleanliness of the hotel and the service provided by our team. We will be happy to welcome you for your morning coffee on your next visit! Kind regards, Daniela Herbert General Manager

Dear Guest, Thank you very much for your wonderful review and for awarding us such an excellent rating. We are delighted to hear that our hotel was the perfect stop on your journey to the Nordic countries. It is great to know that you enjoyed our location, as well as our rooms, cleanliness, and the service provided by our team. Your kind words and recommendation mean a lot to us and are a great motivation for our entire team. We look forward to welcoming you and your family back to IBIS Lübeck City on your next journey. Kind regards, The IBIS Lübeck City Team

Kjære L., Tusen takk for at du tok deg tid til å dele din tilbakemelding med oss. Det er hyggelig å høre at du hadde et godt totalinntrykk av oppholdet ditt, og at du satte pris på vår beliggenhet nær sentrum samt de gode parkeringsmulighetene våre. Vi er glade for at hotellet vårt opplevdes som et godt alternativ for ditt opphold. Samtidig takker vi for dine konstruktive kommentarer. Vi beklager dersom servicen ved resepsjonen og baren ikke opplevdes så imøtekommende som du hadde forventet. Dette er et viktig punkt for oss, og vi vil dele tilbakemeldingen med teamet vårt for å fortsette å forbedre gjesteopplevelsen. Når det gjelder teppene på gulvene, forstår vi at dette er en personlig preferanse. Vi tar likevel med oss kommentaren din i vårt videre arbeid med å utvikle og forbedre hotellets fasiliteter og atmosfære. Vi beklager også at renholdet ikke fullt ut svarte til dine forventninger, og vil følge dette opp med vårt team. Takk igjen for dine verdifulle innspill. Vi håper å få muligheten til å ønske deg velkommen tilbake og gi deg en enda bedre opplevelse ved ditt neste besøk. Med vennlig hilsen Daniela Herbert General Manager

Dear Guest, Thank you very much for your wonderful review and for awarding us the highest score in every category. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness of our hotel, the great value for money, and especially the friendliness of our team. A special thank you for mentioning Jacob by name. We will be delighted to share your kind words with him – recognition like yours is a great motivation for our entire team. We truly appreciate your recommendation and look forward to welcoming you and your family back to IBIS Lübeck City in the future. Kind regards, The IBIS Lübeck City Team

Dear Mr A., Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location. At the same time, we are sorry to learn that your stay was affected by the air conditioning, the comfort of the pillow, and the lack of a minibar in the room. We also regret that we were unable to provide a satisfactory solution during your stay. Your comments have been shared with the relevant teams, as guest feedback helps us identify areas where we can improve. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience. Kind regards, Daniela Herbert General Manager

Dear Mr. N., Thank you very much for your excellent review and for taking the time to share your experience. We are delighted to hear that you enjoyed your room and that you were pleased with the service provided by our team. It is also wonderful to know that you found your stay to be good value for money. Your kind words are greatly appreciated and will be shared with our staff as a wonderful source of motivation. We hope to have the pleasure of welcoming you back to ibis Lübeck City on your next visit. Kind regards, Ida Dreessen Front Office Agent

Dear A., Thank you for taking the time to share your detailed feedback about your stay. We are pleased to hear that you found your accommodation clean and that you enjoyed our breakfast. We also appreciate your positive remarks regarding the overall condition of the room. At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. We regret that the room did not reflect the standard you associate with the ibis brand and understand your disappointment regarding the room furnishings, the condition of the towels, and the sound insulation. We are particularly sorry to hear about your experience when requesting the printing of an important document. Providing helpful service to our guests is very important to us, and we regret that we were unable to assist you in this situation. Regarding your concern about room security, please allow us to reassure you that all guest room doors are equipped with secure locking systems that meet the hotel's safety standards. Nevertheless, we understand that feeling comfortable and secure is an essential part of any stay, and we regret that this was not your impression. Thank you for bringing these matters to our attention. Your comments help us identify areas where improvements are needed, and we will share your feedback with the relevant departments. We hope you will give us another opportunity in the future to provide you with a stay that better reflects your expectations of ibis. Kind regards, Daniela Herbert General Manager

Dear A., thank you for your kind review. We are delighted that you enjoyed our clean and comfortable rooms, breakfast, parking facilities, and convenient location close to the city centre. It is great to know that these aspects contributed to a pleasant stay. Thank you also for your feedback regarding the street noise. We appreciate your comments and hope to welcome you back again soon. Kind regards, Daniela Herbert Hotel Manager

Dear Mr C., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location, secure underground parking, and the service provided by our team. Your kind words about our manager are especially appreciated, and we will be sure to share your compliments with him. It is great to know that the early check-in and breakfast arrangements helped make your stay more comfortable. We truly appreciate your feedback and hope to welcome you back to Lübeck again soon. Kind regards, Daniela Herbert General Manager

Dear C., Thank you very much for taking the time to share such a detailed and positive review of your stay with us. We are delighted to hear that you found our hotel comfortable and conveniently located, with easy access to both the main station and the city centre. It is also great to know that the nearby bus connections and local amenities added to the convenience of your stay. Your kind words about our team are especially appreciated, as we are very pleased that you felt warmly welcomed and well looked after. We are also glad that you were able to rest well and that all facilities met your expectations. It is wonderful to hear that you would choose to stay with us again, and we would be delighted to welcome you back in the future. Kind regards, Daniela Herbert General Manager

Dear J.S., Thank you very much for your kind and detailed feedback. We truly appreciate your positive remarks about our team, as friendliness and helpfulness are among the core values we focus on every day. We are very pleased that you enjoyed your stay overall and would be delighted to welcome you back again in the near future. Kind regards, Daniela Herbert General Manager

Dear Mr. T., Thank you for taking the time to share your positive experience at ibis Lübeck City. We are delighted to hear that our team was able to assist you in finding a more suitable room for your family and that you found it clean and comfortable. It is truly rewarding to know that our staff's friendliness and helpfulness contributed to enhancing your stay. We appreciate your kind words and hope to welcome you and your family back in the future for another enjoyable visit. Best regards, Daniela Herbert General Manager

Dear Mr. V., Thank you for your feedback. We are sorry to hear that the room temperature did not meet your expectations. Unfortunately, we are only able to provide heating or cooling. We will, of course, adjust our systems to summer mode in due course. Thank you very much for bringing this to our attention. Kind regards, Daniela Herbert Hotel Manager

Dear Damien f., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and our staff welcoming. Your positive feedback motivates our team to continue providing excellent service. Best regards from the Hanseatic City. Daniela Herbert General Manager

Dear Mrs. C, Thank you for your positive feedback regarding your recent stay at ibis Lübeck City. We are delighted to hear that you found the room clean and the beds comfortable, and that our early check-in policy suited your needs. We strive to accommodate our guests as best as we can, and it is gratifying to see this reflected in your experience. We look forward to welcoming you back in the future. Best regards, Daniela Herbert General Manager