ibis Luebeck City 2 stars

Customer review rating (ALL Rating) 4.4/5 805 reviews

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ibis Luebeck City - Image 1
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Fackenburger Allee 54, 23554 LUEBECK, Germany

Description

Hotel extras

  • 24 hour reception desk

  • Paid outdoor parking with charging stations and parking garage spaces

  • Public transport links right in front of the hotel

  • Bicycle rental, for a fee

  • Candy Bar counter for sweet moments

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Luebeck City

Fackenburger Allee 54
23554 LUEBECK
Germany

GPS:53.873789, 10.665945

Telephone
Fax +49 451 4004444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is open 24/7. Enjoy a selection of refreshing and hot drinks, and delicious food. Create your perfect pizza or choose a crispy panini-also available to go! Plus, catch live sporting events on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  805 reviews

Customer review rating 3.5/5

Lars B. Couples - Confirmed reviews ALL

Kjære L., Tusen takk for at du tok deg tid til å dele din tilbakemelding med oss. Det er hyggelig å høre at du hadde et godt totalinntrykk av oppholdet ditt, og at du satte pris på vår beliggenhet nær sentrum samt de gode parkeringsmulighetene våre. Vi er glade for at hotellet vårt opplevdes som et godt alternativ for ditt opphold. Samtidig takker vi for dine konstruktive kommentarer. Vi beklager dersom servicen ved resepsjonen og baren ikke opplevdes så imøtekommende som du hadde forventet. Dette er et viktig punkt for oss, og vi vil dele tilbakemeldingen med teamet vårt for å fortsette å forbedre gjesteopplevelsen. Når det gjelder teppene på gulvene, forstår vi at dette er en personlig preferanse. Vi tar likevel med oss kommentaren din i vårt videre arbeid med å utvikle og forbedre hotellets fasiliteter og atmosfære. Vi beklager også at renholdet ikke fullt ut svarte til dine forventninger, og vil følge dette opp med vårt team. Takk igjen for dine verdifulle innspill. Vi håper å få muligheten til å ønske deg velkommen tilbake og gi deg en enda bedre opplevelse ved ditt neste besøk. Med vennlig hilsen Daniela Herbert General Manager

Customer review rating 5.0/5

Shu W. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful review and for awarding us the highest score in every category. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness of our hotel, the great value for money, and especially the friendliness of our team. A special thank you for mentioning Jacob by name. We will be delighted to share your kind words with him – recognition like yours is a great motivation for our entire team. We truly appreciate your recommendation and look forward to welcoming you and your family back to IBIS Lübeck City in the future. Kind regards, The IBIS Lübeck City Team

Customer review rating 3.5/5

Salam A. Families - Confirmed reviews ALL

Dear Mr A., Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location. At the same time, we are sorry to learn that your stay was affected by the air conditioning, the comfort of the pillow, and the lack of a minibar in the room. We also regret that we were unable to provide a satisfactory solution during your stay. Your comments have been shared with the relevant teams, as guest feedback helps us identify areas where we can improve. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience. Kind regards, Daniela Herbert General Manager

Customer review rating 5.0/5

Sven-erik N. Couples - Confirmed reviews ALL

Dear Mr. N., Thank you very much for your excellent review and for taking the time to share your experience. We are delighted to hear that you enjoyed your room and that you were pleased with the service provided by our team. It is also wonderful to know that you found your stay to be good value for money. Your kind words are greatly appreciated and will be shared with our staff as a wonderful source of motivation. We hope to have the pleasure of welcoming you back to ibis Lübeck City on your next visit. Kind regards, Ida Dreessen Front Office Agent

Customer review rating 2.0/5

Andressa D. S. Business - Confirmed reviews ALL

Dear A., Thank you for taking the time to share your detailed feedback about your stay. We are pleased to hear that you found your accommodation clean and that you enjoyed our breakfast. We also appreciate your positive remarks regarding the overall condition of the room. At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. We regret that the room did not reflect the standard you associate with the ibis brand and understand your disappointment regarding the room furnishings, the condition of the towels, and the sound insulation. We are particularly sorry to hear about your experience when requesting the printing of an important document. Providing helpful service to our guests is very important to us, and we regret that we were unable to assist you in this situation. Regarding your concern about room security, please allow us to reassure you that all guest room doors are equipped with secure locking systems that meet the hotel's safety standards. Nevertheless, we understand that feeling comfortable and secure is an essential part of any stay, and we regret that this was not your impression. Thank you for bringing these matters to our attention. Your comments help us identify areas where improvements are needed, and we will share your feedback with the relevant departments. We hope you will give us another opportunity in the future to provide you with a stay that better reflects your expectations of ibis. Kind regards, Daniela Herbert General Manager

Other web-users rate our hotel

  • 422 reviews 8.6/10 Location
  • 673 reviews 6/10 Room
  • 534 reviews 8.6/10 Service
  • 13 reviews 8.9/10 WiFi
  • 413 reviews 8.7/10 Breakfast
  • 305 reviews 5.8/10 Cleanliness
  • 159 reviews 5.9/10 Value
  • 85 reviews 3/10 Amenities

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