ibis Oujda Hotel 3 stars

I really like this hotel the stuff are very professional and close from customers

Bad smell as soon as you walk in !! Smoke, dust and BO. Reception, on check in the staff asked if we wanted 2 rooms!! Strange as our booking was for 1 room. We then needed to produce a wedding certificate. Its year 2020 not 1850..... checked into room 114 on the first floor - Ibis Hotel Oujda - I have stayed in many Ibis hotels in Morocco and all over Europe, and they have generally been very good, you know what you get, this is why we book !!! This Ibis is very very poor. Bedroom had not been cleaned properly, soap and shampoo packets had been used and just left, toilet paper was the cheapest and poorest you can find in Morocco, no HOT WATER, it was sort of warm for a few moments, then just got colder !! TV remote control needed new batteries or replacing. Window did not open enough to get fresh air inside. Smell was horrible. We had a birthday party to go to, so just left the window open and went out. The room and the whole hotel smelt really bad, a mixture of bad body odour, cigarettes, dust and stale air. The walk from the lift to the room was very dirty, I took a video, I don't think it had been cleaned in months. Plenty of staff around, all doing nothing. Breakfast was OK, 60 MAD per person, a big tray of food, the juice and coffee was very very poor, had to ask for eggs and water, but was ok. Bar was closed, at 22.00, which is fine, managed to buy some water, 20 MAD for a large bottle. Which is fine. Ibis Staff smoking Cigarettes at their desk in the reception area at breakfast time. Horrible....... No staff to be seen when we checked out!! So I just left the key card and left, I wanted to speak to someone really, however, needed to leave Oujda. An old shabby hotel, that needs a good clean and re decoration. Pay the extra and stay over the road at the Atlas Terminus. I wish we had. You also have to pay for parking. It was a real shame as I always rely on Ibis....... let down big time on this trip. Richard and Noura D. PS in the Ibis and Oujda there is no COVID-19 according to the people, as only 10% of people are wearing masks and if they are, it is under their chin !!! Date of stay: October 2020 Will not stay at the Ibis Oujda again. A real shame.....

Quick check in,very welcoming staff as usual, quite room, well located

I was to check out ad requested the reception to help carry pick up the luggage. The receptionist mentioned that they don't have anyone to elp , and then my Fiancee requested me to come and help take the luggage from my room. The receptionist rudely humiliated her ad told her off that she could not enter the lift even. I had been a platinum member for many years but i think this was the worst experience i had.

Was OK. Little problem with the room door quick resolved. Rest was OK