Mercure Reggio Emilia Centro Astoria 4 stars

Customer review rating 4.4/5 1,079 reviews

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Mercure Reggio Emilia Centro Astoria
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This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Reggio Emilia Centro Astoria

Viale Leopoldo Nobili N°2
42121
reggio emilia
italy

Tel: +390522435245

Fax: (+39)0522/453365

Check-in from 14h00

Check out up to 12h00

  • By plane

    G. VERDI PARMA At 30km / 18 miles

  • By plane

    GUGLIELMO MARCONI AIRPORT At 64km / 39 miles

  • By plane

    MILANO LINATE At 160km / 99 miles

  • By plane

    PARMA AIRPORT At 33km / 20 miles

  • By car

    REGGIO EMILIA At 5km / 3 miles

  • By train

    A.V. MEDIOPADANA At 2km / 1 miles

  • By train

    REGGIO EMILIA At 1km / 0 miles

GPS :44.702637, 10.632107

Our accommodation(s)

108 sleek and elegantly-designed rooms (including 2 suites) spread over 7 floors, 2 of which are reserved for non-smokers. All are perfectly soundproofed with air conditioning, LCD TV with multimedia services, free WIFI, minibar and complimentary items. One child under 16 can stay for free in the room with his or her parents.Connecting rooms and rooms for people with reduced mobility are also available.

Standard Room with 1 three-quarter size bed

  • Max. number of persons: 1
  • Area: From 15 / 161 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)
Single Bed

Our restaurants and bars

OFFICINA GASTRONOMICA

Type of cuisine: Other cooking style

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BISTROT

Type of cuisine: Bistro

Le Bistrot bar and restaurant, where you can enjoy the delights of Emilian cuisine and tranquil views of the park from the veranda.

Lunch

10:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BISTROT

Non contractual photo

In an informal setting overlooking the city park, guests can come here at any time of the day to enjoy a quick and simple meal, or sip a coffee or a delicious cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 300

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Reggio Emilia Centro Astoria

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,079 reviews

tripadvisor

TripAdvisor Rating 4.0/5

812 reviews

An excellent repeat overnight stay

Customer review rating 4.4/5

Gill Couples - 15/10/2020 Confirmed reviews ALL

We have stayed here before on our way to Puglia and enjoyed the experience so much that we decided to re-book for our return trip to the UK.

Dear Mrs Gillian W., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Coli Reservation Manager

good stay

Customer review rating 4.4/5

Emo Couples - 11/10/2020 Confirmed reviews ALL

everything is good

Dear Mr Emrecan D., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Coli Reservation Manager

Good location, great staff

Customer review rating 4.4/5

Hh Solo - 11/10/2020 Confirmed reviews ALL

Food was good, staff were super helpful and the bed was comfortable.

Dear Mrs Eva P., Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Greta Coli Reservation Manager

Perfectly Located, Clean and Tidy. Pleasent Staff

Customer review rating 4.4/5

John G. Solo - 04/10/2020 Confirmed reviews ALL

Freindly greeting from the staff. My first room was not cleaned properly Rm 414 floor was very dirty have photos if you require them. Breakfast could be a lot better, This was my 3rd visit in 11 months. Will be back when ever I can. John G.

Dear Mr G., we thank you so much for choosing our Hotel and we apologize for the inconvenience about the room. We will immediatly check with our housekeeper to prevent it from happening again. We hope to welcome you again and we wish you a nice day. Sincerely, Greta Coli Reservation Manager

I enjoyed the view. Great position, relaxing environment.

Customer review rating 4.4/5

Ivana Couples - 29/09/2020 Confirmed reviews ALL

Cosy atmosphere, spotless room!

Dear Ivana K., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Coli Reservation Manager

Great stay

Customer review rating 4.4/5

Lucian Business - 16/09/2020 Confirmed reviews ALL

Not the first time in this hotel so I knew the location is ideal, walking distance to many great restaurants. Received one of the renovated rooms - serious improvement compared to the old ones. Everything seemed to be clean, which is even more important now, with the corona. The staff is always friendly and made me feel very welcome. This was not the last time in this hotel, for sure.

Dear Mr Lucian I., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Coli Reservation Manager

Good stay 3 nights

Customer review rating 4.4/5

Giorgio C. Couples - 15/09/2020 Confirmed reviews ALL

easy check-in and out, clean quiet comfortable room. Garage directly accessible at a very reasonable rate. Centrally located and quickly reached from the motorway

Dear Mr Giorgio C., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Coli Reservation Manager

Very central for exploring the city.

Customer review rating 4.4/5

Anonymous Families - 09/09/2020 Confirmed reviews ALL

Your receptionists and all your staff were so friendly and helpful. My room was tidied every day with fresh towels left in the bathroom. Thankyou so much

Dear Orla P., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Coli Reservation Manager

Very well looked after!

Customer review rating 4.4/5

Gill Couples - 01/09/2020 Confirmed reviews ALL

We could not fault this hotel and the staff...they looked after us extremely well and the room was spotless

Dear Mrs Gillian W., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Coli Reservation Manager

Good Stay

Customer review rating 4.4/5

Anonymous Families - 09/08/2020 Confirmed reviews ALL

OK. AS expected

Good to be back

Customer review rating 4.4/5

Steve H. Business - 24/07/2020 Confirmed reviews ALL

Covid situation very well managed and appreciated. Staff were wonderful Thank you

Dear Mr Steve H., We very much appreciate your comments regarding your stay in our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Coli Reservation Manager

Good Location

Customer review rating 4.4/5

George Couples - 22/02/2020 Confirmed reviews ALL

Bedroom comfortable. However, there was work going on in hotel with refurbishment around ground floor. The noise of this gave us an early start to the day. When I queried why we were not advised that this was a possibility, reception told me I should have called them and they would have stopped it - too late once you are woken is it not? Unsympathetic viewpoint from reception. I was told that next time they would sort things out - next time? It needed sorted there and then.

Dear Mr George R., Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Manager is excellent

Customer review rating 4.4/5

Steve H. Business - 11/02/2020 Confirmed reviews ALL

Warm welcome from a very helpfull and profesional manager and reception. Great location.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Bed is to hard

Customer review rating 4.4/5

Anonymous Business - 10/01/2020 Confirmed reviews ALL

Your bed mattress is way to hard and its very uncomfortable to sleep on these plastic sheets

Dear Mr H., we are sorry to read your words and that the room proposed to you did not reflect the standards we set ourselves. Our reception is open 24 hours a day to accommodate all requests from our customers, especially room changes. We inform you that your report has been forwarded to those in duty and all necessary measures have been taken. We hope to welcome you again and send them to you Sincerely Greta Coli Reservations Manager

Convenient property, fast check-in and available parking

Customer review rating 4.4/5

C S. Couples - 17/12/2019 Confirmed reviews ALL

Everything was very good, except the beds for us were on the hard side, which is normally the case being a French brand.

Bonsoir Mr S., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Reggio Emilia Centro Astoria. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Greta Coli Reservation Manager

Felt welcome

Customer review rating 4.4/5

Lucian Business - 22/11/2019 Confirmed reviews ALL

I feel welcome every time I return to this hotel. Check in went smooth, the manager came to help me personally. Everyone at the restaurant and bar are very friendly. The only reason I did not give the maximum score this time is that the room was not that great. The hotel was really fully booked so I had to take whatever was left. Will definitely check with them again next time in Reggio Emilia.

Dear Mr I., We are very sorry that the room did not meet your expectations. We hope to do better next time! Thank you again for sharing your experience, and we wish you a nice evening. Sincerely, Roberto Anceschi General Manager

Bad support before the event, but good service on site

Customer review rating 4.4/5

- Business - 31/10/2019 Confirmed reviews ALL

This booking was made in the context of a group reservation. The support for the group booking was really bad: no flexibility, too early booking deadline (4 months before the event), no reply to request, no possibility to book more rooms than initially estimated.

Dear Client, Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Very pleasant experience

Customer review rating 4.4/5

Catherine G. Couples - 08/10/2019 Confirmed reviews ALL

We enjoyed our stay. Our room was very nice and comfortable. It was reasonably priced. We had food in the restaurant which was excellent.

Dear Mrs Catherine G., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Disappointing

Customer review rating 4.4/5

Anonymous Business - 03/10/2019 Confirmed reviews ALL

I was given a smoking room first. When I complained I was given an accessible one. The hotel is in total decay not worth half of the rating shown

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Pleasant

Customer review rating 4.4/5

Jason L. Business - 25/09/2019 Confirmed reviews ALL

Friendly & helpful

Dear Jason L., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

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