Mercure Bologna Centro 4 stars

We booked this because of the perfect location for our needs. We are familiar with it having stayed 2 times before. Everything was as expected this time aprt from the toilet in our room which got stuck. We found out late after dinner and figured it won't be fixed at 11pm so we 'slept' the whole night with the dripping WC noise and hoped we did not need to go in the middle of the night. We will still come back, but will insist on a room withteh toilets working well ;-)

The hotel is extremely dated, but that was ok and not the main issue. When you offer a product like that you would emphasise other services but it wasn’t the case. The great disappointment was the overall cleaning, the service and the breakfast. Upon checking in I had to change room because the bathroom was filthy with hair and web spiders and because of that I lost some precious time during my leisure trip (quite annoying when you only have 3 days of vacation); also upon departing I realised how dirty the lobby was, with dust everywhere probably from ages. The reception staff was kind but no smiley at all. When I checked out, no other guest was in the lobby, and the receptionist took ages to make eye contact and to greet me: that was unprofessional and rude. The breakfast was bad: the food was stale, the scrambled eggs disgusting and the sausages basically burnt; the staff was unhelpful not explaining anything and the terrace was dirty: definitely not a service you’d expect in a 4 stars hotel: overall this hotel could be ranked perhaps as a 2 stars…if I’d known I would’ve spent extra money and selecting a better place.

This is a very nice and well staffed hotel.

Stayed 5 nights and was as always very happy to stay here. Excellent location just across the central railway station. The new Marconi Express to/from the airport in just 7 minutes made it even more convenient. Very helpful staff. Had kettle and coffee machine in my room, but wasn’t awareI had to ask for cups etc in the reception. Free water bottles which actually one of these small things that means a lot when you arrive late. All in all a great stay.

The hotel is well located and its possible to do all sightseeing on foot if you are used to walk. The hotel needs a huge renovation but was very clean and the staff was good

I have really appreciated this experience. Welcoming by the reception and helpful to guide use cause we leave the hotel earlier in the morning. They prepared breakfast for take away.

Clean renovated room, great location and beautiful courtyard to relax.

The hotel is ok for a very short stay, but it would really need some renovations. Our room looked quite old & the A/C was not working properly. But overall it was clean and the bed comfortable.

THANKS A LOT !

Very good for location ( close to the train station) , clean, good for price and quality

This is my second stay at this hotel. It is a very comfortable hotel, nice team and good location. I’ll surely choose this hotel if I come back to Bologna!

Good sized rooms. Clean and tidy. Needs maintenance [broken chair].and updating. Travelled home during the corona virus. Early morning on the day of our departure [06.00] our flight was cancelled. Had to re-book with another airline. Pasquale on the front desk went the extra mile to help us. Got home safely. Thank you.

Excellent trip we had Bologna was lovely hotel location we arrived by train out of the station hotel right across the road , friendly staff from reception staff to breakfast staff very friendly, would definitely recommend

An excellent experience of stay at Mercure Bologna, warm welcome when we arrived. Great room, pleasant drink in the lounge. Breakfast was excellent, what a choice of food, the best yet. We will be back. Excellent location right next to Bologna central station.

The hotel was easy to find, well if you were arriving by train or the airport bus as it was just across the road. It is a busy area but you are in the middle of Bologna where you can go straight out & explore. Despite being in a busy "transit" are the hoel was very quiet inside. Our room overlooked the rear garden & was a good size, but on the second day the toilet gave up flushing, this was reported in the morning but was not able to be fixed so we were able to move to the next door room. Probably because of its size the hotel felt a bit "impersonal" & didn't compare to the "Mercure" in Parma where we stayed the previous year. However it was very quiet & we did get a good nights sleep.