Mercure Bologna Centro 4 stars

Customer review rating (ALL Rating) 4.5/5 1,471 reviews

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VIALE PIETRO PIETRAMELLARA N. 59, CIN: IT037006A193RSH434, CIR: 037006 AL 00091, 40121 BOLOGNA, Italy

Description

Hotel extras

  • Family and pet friendly hotel, totally renovated with new types of rooms

  • Large private park ideal for corporate events and moments of relaxation

  • In front of Bologna Centrale station and the entrance to historic center

  • The Marconi express shuttle will take you to the airport in about 8 minutes

  • Paid public garage connected to the hotel

Our accommodation(s)

Hotel location

Mercure Bologna Centro

VIALE PIETRO PIETRAMELLARA N. 59, CIN: IT037006A193RSH434, CIR: 037006 AL 00091
40121 BOLOGNA
Italy

GPS:44.505079, 11.343472

Telephone
Fax +39 051 249421

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BINOMIO BAR

Adjacent to the hotel's internal garden, a green and relaxing space, ideal for an espresso in the morning, a light lunch or an evening cocktail. Perfect environment for both work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,471 reviews

Customer review rating 3.5/5

Rebecca Y. Couples - Confirmed reviews ALL

Since we travel with skis, we like to be close to the train station and your hotel is very close. It is also convenient for exploring the city attractions. The breakfast was good and, importantly, the bathroom was clean. I do have a minor complaint about attention to cleaning in the bedroom. I dusted the headboard and bedside light fixtures myself. The coffee tray was stocked but had a fair amount of sugar that had previously been spilled on it and a used wrapper behind it.

Customer review rating 3.5/5

Jasmine L. Couples - Confirmed reviews ALL

My recent stay at Mercure Bologna Centro was overall a pleasant one, with several highlights worth mentioning. The location is conveniently located right next to Bologna Centrale station, it offers easy access to many landmarks either on foot or by bus, which made exploring the city extremely convenient. The team was very kind to accommodate us with an upgrade, allowing us to experience one of the renovated Deluxe Rooms with a balcony. The room amenities were very nice, the minibar was free and replenished daily; housekeeping did a good job maintaining the room throughout our stay. I would also like to mention the welcome amenity, which was a face cream made with Modena balsamic vinegar. This was a very thoughtful and unique surprise. Not only did the cream smell wonderful, but it was also a full-size product, which made the gesture feel especially generous and well considered. My only concern relates to an incident with housekeeping one morning. After a single knock, the housekeeper entered the room while I was in the shower. My partner did not have enough time to respond to the door. As there is no ventilation in the bathroom, I had been showering with the bathroom door open, which made the situation quite embarrassing. The housekeeper immediately realized the situation and left the room. I contacted reception shortly after to report the incident and requested housekeeping service for a later time, as we were still occupying the room. While I did receive an apology at that moment, there was no follow-up from the hotel afterward, nor was the matter mentioned at check-out. Hotels typically follow up on situations involving guest privacy, so I am unsure whether this incident was escalated to management for proper training or guidance. Overall, we appreciated the excellent location, the room upgrade, and the thoughtful touches throughout the stay. I hope that additional attention can be given to privacy protocols to ensure a consistently comfortable experience for future guests.

Dear Mrs L., Thank you very much for sharing such a detailed and thoughtful review of your recent stay at Mercure Bologna Centro. We greatly appreciate the time you took to provide constructive feedback. We are delighted that you enjoyed our prime location next to Bologna Centrale, the room upgrade to a renovated Deluxe Room with balcony, and the daily minibar replenishment. It’s also wonderful to hear that you appreciated the welcome amenity featuring Modena balsamic vinegar — we love surprising our guests with thoughtful touches. We sincerely apologize for the check-in delays and the incident with housekeeping. Your comments about privacy and communication have been noted, and we will review our procedures to ensure our team follows stricter protocols and provides appropriate follow-up in the future. Guest comfort and privacy are of utmost importance to us, and your experience highlights areas where we can improve. Thank you also for your suggestions regarding smart TVs and the positive note on security and accessibility. Feedback like yours helps us enhance both the convenience and comfort of our hotel for all guests. We hope to have the opportunity to welcome you back to experience an even smoother and more seamless stay in the future. Warm regards, Cinzia Zanni General Manager

Customer review rating 5.0/5

Andrew M. Couples - Confirmed reviews ALL

Located conveniently opposite the rail station, main bus stops and Marconi Express to the airport. The hotel was extremely well decorated and comfortable with the staff very efficient. Only a 20 minute walk to the centre of the old town.

Dear Andrew, Thank you very much for your fantastic review and for taking the time to share your experience at Mercure Bologna Centro. We are delighted to hear that you found our location convenient, the hotel beautifully decorated and comfortable, and our staff efficient and welcoming. It’s wonderful to know that you enjoyed the easy access to the city centre, the main transport links including the Marconi Express to the airport, and that every aspect of your stay met your expectations. Your high ratings for cleanliness, breakfast, and overall experience are truly appreciated. We are also glad that our sustainability efforts resonated with you, and we appreciate your feedback regarding value for money and the ALL loyalty program. We would be thrilled to welcome you back on your next visit to Bologna for another memorable stay. Warm regards, Cinzia Zanni General Manager

Customer review rating 4.5/5

Terry B. Couples - Confirmed reviews ALL

The hotel staff were welcoming and efficient. The rooms were very clean the staff were very conscientious. Location can be noisy if your room is on the road side of the building but to be expected as it is central to all public transport hubs. The only negative was that a bottle of water was provided on arrival but no information was provided that these could be refilled at free dispensing water points in the hotel. Our bathroom shower could have benefited from maintenance as the mastic had gone black In places and should have been replaced.

Customer review rating 0.5/5

Marta F. Couples - Confirmed reviews ALL

I booked for family members who then sent me photos with dust and loose fixtures; I tried to call and send an email, both ignored. I am mortified!

Other web-users rate our hotel

  • 1,816 reviews 9.4/10 Location
  • 1,834 reviews 7.4/10 Room
  • 1,480 reviews 9.1/10 Service
  • 42 reviews 4/10 WiFi
  • 921 reviews 8.4/10 Breakfast
  • 573 reviews 7.7/10 Cleanliness
  • 486 reviews 7.5/10 Amenities
  • 236 reviews 7.3/10 Food

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