Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.4/5 682 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  682 reviews

TripAdvisor Rating  4.0/5  3,738 reviews

Certificate of excellence 2024

A holiday to relax, enjoy and be surrounded by smiles, welcomes, greenery, choice of pools and a variety of fabulous too

TripAdvisor rating 5.0/5

Steve H TripAdvisor review

Magical experience. The staff are always very friendly and make the stay with them just like a happy family. We always enjoy staying here for the escape and the closeness to all of the activities on our agenda. Always wonderful to return to this place after a busy day of exploring. Thank you to the staff at the Novotel in Tanjung Benoa.

Overall a good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

This is a great smaller resort which brings its positives and negatives. A smaller pool makes it great for families as you can keep track of your kids the whole time. The rooms on the beach side of the resort are beautiful and very relaxing. What was disappointing was on NYE the only dinner option was to pay $180 (food only) for dinner and entertainment at the main restaurant and the other restaurant was closed. This was not affordable or practical to many guests who were then forced to leave the hotel to get dinner on NYE. I have stayed here twice and we have really enjoyed it overall.

Dear Amy H., Thank you for sharing your feedback and for choosing to stay with us again. We’re delighted to hear that you enjoyed the relaxing atmosphere of our resort, particularly the beautiful beachside rooms. We do, however, regret that the New Year’s Eve dining options did not meet your expectations. Your feedback is important, and we will review our future event planning to ensure it offers more flexibility and affordability for all our guests. We’re so pleased to know that, despite this, you’ve had an enjoyable stay overall, We look forward to welcoming you back for another great visit in the future. Sincerely, Juliana Liew - General Manager

Yet another fantastic stay at our second home

Customer review rating 5.0/5

Gregg D. N. Couples - Confirmed reviews ALL

Stayed 7 nights in pool access room, which was our third time in this room type. Reception greeted us like long time friends check in was fast and our bags were taken to our room as usal the brekfast was great and Wayan The Egg Lady remebered us rushed to greet us knew our order too. Got to meet the new General manager Juliana Liew a truely nice person Maya on reception is my contact person and we caugh up and she is extremely helpful and professional, nothing was a problem Nothing is a problem sums up Novotel benoa, we have always loved our stays here and has we have stayed there over 15 times including family and groups with us

Dear Gregg D., Thank you for your heartfelt review and for continuing to choose us as your second home. We are truly honored to have welcomed you back for your 15th stay it means so much to us that Novotel Benoa remains a special place for you and your loved ones. It’s wonderful to hear that your pool access room, the warm greeting at reception, and our breakfast service, especially Maya and Wayan “The Egg Lady,” exceeded your expectations once again. Your loyalty and kind words motivate us to keep delivering the exceptional service you’ve come to love. We can’t wait to welcome you back for many more stays in the future! Sincerely, Juliana Liew - General Manager

Another great stay

TripAdvisor rating 5.0/5

greggynewzeland Couples - TripAdvisor review

We loved the pool access room. The staff are all so fantastic especially Maya at receotion, Wayan the egg station lady, Leo at the restaurant and we meet the new General Mananger Julianna Lew who is a lovely person down to earth, chatty and professional. Breakfast is great with big selection and nice view out to sea. Grounds are tranquil and well looked after.

Dear greggynewzeland, Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed another great stay, especially in the pool access room. It’s delightful to know that our team members, including Maya at reception, Wayan at the egg station, Leo at the restaurant, made a positive impression with their hospitality and professionalism. We’re also glad you enjoyed the tranquil grounds, the beautiful sea views during breakfast, and the wide selection of options available. Your kind words motivate us to continue providing memorable experiences for our guests. We look forward to welcoming you back for another fantastic stay! Sincerely, Juliana Liew - General Manager

Untrained Staff and Slow Restaurant Service

Customer review rating 0.5/5

Sara M. Couples - Confirmed reviews ALL

Long wait at restaurant even on none peak hours. Wait time are often 30 min+. Check in process was unnecessary long, had to go through 3 different staff to check in. Hotel services like massages and laundry were overpriced even when compare to other accor resort pricing.

Dear Sara Jane m., Thank you for sharing your feedback. We apologize for the delays at the restaurant, the lengthy check-in process, and your concerns regarding pricing. Your comments are important, and we are working to improve our service efficiency and streamline check-in procedures to ensure a smoother experience for all guests. We value your input and hope to have the chance to welcome you back for a more enjoyable stay in the future. Please let us know if there’s anything we can do to assist further. Sincerely, Juliana Liew - General Manager

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Other web-users rate our hotel

  • 376 reviews 8.5/10 Location
  • 860 reviews 7.9/10 Room
  • 1,160 reviews 9.1/10 Service
  • 18 reviews 3.3/10 WiFi
  • 393 reviews 8.2/10 Cleanliness
  • 386 reviews 6/10 Food
  • 367 reviews 8.8/10 Breakfast
  • 318 reviews 9.5/10 Wellness Area

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