Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,288 reviews

Sofitel Legend Santa Clara Cartagena - Image 1
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Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

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Room 1

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,288 reviews

Customer review rating 4.5/5

Ivan A. M. Couples - Confirmed reviews ALL

Dear Ivan A. M., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you enjoyed our stunning property, attentive service, and prime location. Your appreciation motivates our team to continue delivering exceptional hospitality. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Mercedes P. D. S. Couples - Confirmed reviews ALL

Dear Mercedes P. d. s., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you appreciated our beautiful hotel and its prime location. Your recommendation means a lot to us. Jesús López Guest Relations Manager

Customer review rating 0.5/5

Karyna M. Couples - Confirmed reviews ALL

Dear Karyna M., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Legend Santa Clara Cartagena. I would like to express my sincere apologies that your experience did not meet the high standards we strive to uphold. I regret to hear about the issues you encountered with our staff's attentiveness and the quality of food and beverages. Your comments regarding the coffee and breakfast preparation have been noted, and we will certainly review these matters to enhance our offerings. Additionally, I am disappointed to learn about the oversight regarding pool safety. Our policies are in place to ensure a safe and enjoyable environment for all guests, and I understand your frustration with the lack of enforcement in this instance. Your feedback is invaluable in helping us improve, and I hope you will reconsider visiting our hotels in the future. Best regards, Jesús López, Guest Relations Manager

Customer review rating 5.0/5

Brian D. Couples - Confirmed reviews ALL

Dear Brian D., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our exceptional location, comfortable rooms, and top-notch service. Your appreciation for our amenities and breakfast is greatly valued, and we hope to welcome you back soon. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Adriana R. H. Couples - Confirmed reviews ALL

Dear Ms. R. H., Thank you for your wonderful feedback regarding your annual visits to Sofitel Legend Santa Clara Cartagena. We are thrilled to hear that you appreciate our historic property and outstanding amenities. It is particularly gratifying to know that our staff has made a positive impact on your experience, and that you enjoy our breakfast buffet. We look forward to welcoming you back for many more delightful stays in the future. Jesús López Guest Relations Manager

Other web-users rate our hotel

  • 317 reviews 9.7/10 Location
  • 382 reviews 6.9/10 Room
  • 972 reviews 9/10 Service
  • 349 reviews 9.1/10 Food
  • 274 reviews 8.7/10 Amenities
  • 211 reviews 9.1/10 Breakfast
  • 142 reviews 9.1/10 Pool
  • 98 reviews 5.6/10 Cleanliness

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