Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,316 reviews

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Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

Book this hotel
Room 1

A 34 m² (365 sq ft) Superior Room on floors 1-3 of the Republican Area, with a king-size Sofitel MyBedTM and a private balcony or terrace overlooking the lush internal gardens. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso.

  • Views:

    Courtyard View or Garden View or Pool side

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
3
Area
From 34 / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 34 / 365 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Courtyard View or Garden View or Pool side
  • Most of the accommodation: Balcony or Terrace

A 34 m² (365 sq ft) room on the 1st floor of the Republican Area features two twin Sofitel MyBedTM beds and a private balcony or terrace overlooking the lush internal gardens. Shower with L'Occitane amenities, LCD TV, Bose SoundDock, Nespresso machine

  • Views:

    Garden View or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 34 / 365 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

A 34 m² (365 sq ft) Superior Room, located on floors 2-4 of the Republican Area, features a king-size Sofitel MyBedTM and a private balcony overlooking our magnificent pool. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso machine.

  • Views:

    Pool side

Max. number of persons
3
Area
From 34 / 365 sq ft

Bedding

King size bed(s) x1

A 34 m² (365 sq ft) Superior Room, located on floors 2-4 of the Republican Area, features two twin Sofitel MyBedTM and a private balcony overlooking our magnificent pool. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso machine.

  • Views:

    Pool side

Max. number of persons
3
Area
From 34 / 365 sq ft

Located on the 5th Floor of the Republicana Area, Balcony overlooking Pool or Sea, Sofitel MyBed, Shower, HD TV, L´Occitane bathroom amenities, Bose SoundDock, Nespresso Coffee Machine, Butler Service.

  • Views:

    Ocean/Sea view or Sea side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 34 / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

JUNIOR SUITE - King size bed, Living Room, High Floor, Balcony with Ocean View, Majordome

In 2 areas of 5th Floor (Republicana Area), with high ceilings, shower, balcony, sea & pool view, L´Occitane products, HD TV, Bose SoundDock, Sofitel MyBed, Nespresso Coffee Machine, Butler Service.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 70 / 753 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

DUPLEX SUITE, 1 King Size Bed, In the Colonial Zone, Butler Service

Renovated 70 m² Duplex Suite in 17th century colonial area, view of historic center. Shower, Bose® SoundDock® + Home Theater, L´Occitane products, LCD TV, Sofitel "MyBed", pillow menu, WIFI & butler.

  • Views:

    Courtyard View or Garden View or Historic side view

  • Most of the accommodation:

    Duplex

Max. number of persons
4
Area
From 70 / 753 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

GRAU SUITE - 1 king size bed, terrace w/ sea view, butler service

01 Suite on two levels with a large bathroom, social area, terrace overlooking the Caribbean Sea. L´Occitane products, tub and shower. Each space has sculptures, paintings, books and photographs of the master's life. Includes transfer.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony or Duplex

Max. number of persons
4
Area
From 73 / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

SPA SUITE, 1 King Size Bed, Terrace with Jacuzzi, Distributed in Two Levels, Mayordome

Living Room, Vertical Garden, Terrace with Jacuzzi, Sofitel MyBed, spacious bathroom, Whirlpool Bath for 2, L´Occitane products, Butler Service.

  • Most of the accommodation:

    Corner Room or Duplex

Max. number of persons
4
Area
From 73 / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

LEGEND SUITE, 1 King Size Bed, High Floor with Ocean View, Mayordome Service

Renovated. Jr. Suite, 785 sq. ft., 5th floor, Republican area overlooking the sea. Tub & shower, Bose equipment, L´Occitane products, LCD TV, Sofitel "MyBed", WIFI, transfer in private vehicle, VIP treatment & butler.

  • Views:

    Ocean/Sea view or Sea side

Max. number of persons
4
Area
From 73 / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Imperial Amaral Suite: sea-view terrace, Jacuzzi, king-size bed, butler

Renovated Imperial Suite, 216m² / 2325 Sq. Ft, 5th floor with sea view. Deck & jacuzzi, Bose® equipment, L´Occitane products, LCD TV, "MyBed" Sofitel, WIFI, transfer in private vehicle, VIP treatment & butler.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Corner Room or Terrace

Max. number of persons
3
Area
From 216 / 2325 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

FERNANDO BOTERO PRESIDENTIAL SUITE - KING SIZE BED, COLONIAL AREA, BUTLER

Renov. Presidential Suite, 1580 sq. ft, 3rd floor, colonial section, overlooking the pool. Tub & shower, Bose equipment, L´Occitane products, LCD TV, Sofitel MyBed, WIFI, private transfer, VIP treatment & butler.

  • Views:

    City View or Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 147 / 1582 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • CTG Additional charge
  • RAFAEL NUNEZ Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 160 rooms
  • One room for people with reduced mobility
  • 125 family rooms
  • 20 connecting rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service
  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer
  • Stroller available

Well-being

Iconic pool

  • Outside
  • On site

Fitness Center

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Solarium / UV
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Max Limited Height: 2.4 m / 7.874 ft
  • Parking for a week

Jardín Santa Clara is an ideal warm space to experience new sensations of freshness, tranquility and security. Enjoy our gastronomic/beverage offering with a sustainable, healthy and accessible concept.

EL CORO LOUNGE BAR

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Bar Type
BAR
Capacity
60
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

BOTIKA BAR

Botika is an outdoor bar with a panoramic view over the Caribbean Sea, where glamour blends with fun: clarified cocktails, soft drinks, hookahs, jacuzzi. BBQ and live music.

Bar Type
Bar-Rendez-Vous
Capacity
50
Accessibility
Accessible service
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Botika is an outdoor bar with a panoramic view over the Caribbean Sea, where glamour blends with fun: clarified cocktails, soft drinks, hookahs, jacuzzi. BBQ and live music.

Nestled within Sofitel Legend Santa Clara, our iconic pool is a tranquil oasis surrounded by Cartagena's historic architecture and lush gardens. Every swim and every quiet moment become part of a timeless luxury escape.

Whether you seek an energizing start to the day or a moment to reconnect through movement, Sofitel Fitness offers a designed space to support your personal well-being throughout your stay.

Every journey deserves a moment to pause. Inspired by French elegance and the timeless charm of Cartagena, Sofitel Spa invites you to awaken your senses and rediscover well-being through thoughtfully curated experiences.

Book

We take care of everything for your dreamed-of wedding day, right up to the minutest detail. We turn your dream into a reality filled with romance against a magical backdrop, such as the Capilla del Convento chapel and French-style function rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,316 reviews

Customer review rating 5.0/5

Karen A. Business - Confirmed reviews ALL

Dear Karen A., Thank you for your kind words regarding our customer service and the professionalism of our staff. We are delighted to hear that you felt safe and well cared for during your stay. Your feedback is invaluable to us. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Victor M. A. Families - Confirmed reviews ALL

Dear Victor M. A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our service excellent and our staff helpful. It is our aim to provide a comfortable and enjoyable experience for all guests. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Simeon C. Families - Confirmed reviews ALL

Dear Simeon C., Thank you for your kind words regarding the elegance of our hotel and the quality of our breakfast and bedding. We appreciate your feedback about the fitness facility and drink pricing, which will be taken into consideration as we continually strive to enhance our guest experience. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Luz J. P. Families - Confirmed reviews ALL

Estimada Luz J. P., Agradecemos sinceramente sus amables palabras sobre nuestro personal. Nos alegra saber que su experiencia fue maravillosa. Siempre trabajamos para ofrecer un servicio excepcional y su reconocimiento es muy valioso para nosotros. Atentamente, Jesús López Gerente de Relaciones con los Huéspedes

Customer review rating 5.0/5

Leonardo V. R. Families - Confirmed reviews ALL

Dear Leonardo V. R., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be a Caribbean gem rich in history. Your appreciation means a great deal to our team. Jesús López Guest Relations Manager

Dear Karen A., Thank you for your kind words regarding our customer service and the professionalism of our staff. We are delighted to hear that you felt safe and well cared for during your stay. Your feedback is invaluable to us. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Victor M. A. Families - Confirmed reviews ALL

the service was excellent and all of the people serving us were always happy to help.

Dear Victor M. A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our service excellent and our staff helpful. It is our aim to provide a comfortable and enjoyable experience for all guests. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Simeon C. Families - Confirmed reviews ALL

Enchanting breakfast, very comfortable beds. However, the fitness facility is sparse and small and the drinks were a bit pricey.

Dear Simeon C., Thank you for your kind words regarding the elegance of our hotel and the quality of our breakfast and bedding. We appreciate your feedback about the fitness facility and drink pricing, which will be taken into consideration as we continually strive to enhance our guest experience. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Luz J. P. Families - Confirmed reviews ALL

Excelente personal

Estimada Luz J. P., Agradecemos sinceramente sus amables palabras sobre nuestro personal. Nos alegra saber que su experiencia fue maravillosa. Siempre trabajamos para ofrecer un servicio excepcional y su reconocimiento es muy valioso para nosotros. Atentamente, Jesús López Gerente de Relaciones con los Huéspedes

Customer review rating 5.0/5

Leonardo V. R. Families - Confirmed reviews ALL

A Caribbean gem full of history

Dear Leonardo V. R., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be a Caribbean gem rich in history. Your appreciation means a great deal to our team. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Kamita D. T. Families - Confirmed reviews ALL

We truly enjoyed our stay. It was amazing the customer service was awesome. Absolutely beautiful hotel.

Dear Kamita D. T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel beautiful and experienced exceptional customer service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Beth G. Couples - Confirmed reviews ALL

Wow! From the moment we checked in until the moment we checked out, our 4 days/nights at the Sofitel Legend Santa Clara was magnificent. Every staff member went out of their way to ensure that we were happy and comfortable. Every morning at breakfast we were greeted with smiles and coffee-thank you to Jesus Mira, Alaidis, and all the other Jardin breakfast staff. Our afternoons at the pool were very relaxing. Carlos, and all the other pool staff made sure we were comfortable and well fed! The grilled chicken lunch was scrumptious! On our final night, we ate dinner at Jardin. Luis Carlos had previously described the aged picanha to us so we had to try it. That steak and the legendary lomo al trapo were both delicious. Thank you to Luis Carlos, Leonardo, and Luis for making our last evening extra special. We’d also like to thank all the men and women at the spa for creating such a warm and relaxing experience for us. From the moment we made our appointments to the end of our spa visit, every detail was made perfect. Our therapists, Saydi and Ilena, provided perfect massages. Our stay was also enhanced by the expert attentiveness of the butler services. Any time we reached out for anything, Jeremy, Luis, Rudy, & Alejandro, made sure our questions and requests were answered. We’d also like to thank housekeeping for their daily and nightly services-especially Ana Karina, who left us a very nice note at the end of our stay. Today, upon departure, thank you to Pedro for assuring we got into our uber safely for our ride to the airport. All in all, the hotel grounds and amenities were top notch, our room and view were beautiful, and the pool/roof top bar were inviting. Overall, EVERYONE who works at the Sofitel Legend Santa Clara did an amazing job at ensuring we had a magical stay!

Dear Beth G., Thank you for sharing your wonderful experience at Sofitel Legend Santa Clara Cartagena. It is truly gratifying to learn that your stay was marked by exceptional service and memorable moments. We take pride in our dedicated staff, and I will ensure that your kind words are shared with Jesus Mira, Alaidis, Carlos, Luis Carlos, Leonardo, and the entire team who made your visit so special. We are delighted that you enjoyed the culinary delights offered at our Jardin restaurant and had a relaxing time at the pool and spa. The attention to detail from our butler services, housekeeping, and all our associates is what we strive for, and it is rewarding to hear that these efforts contributed to your magical stay. Your feedback on our beautiful grounds and inviting amenities is greatly appreciated. We hope to welcome you back in the future for another extraordinary experience at our hotel. Jesús López Guest Relations Manager

Customer review rating 3.0/5

Mitchell G. Families - Confirmed reviews ALL

The hotel is nice and staffs are helpful. But we had 2 charge incidents and there was also the issue that not turn-down service the night before we checkout. All those make the whole experience less satisfy.

Dear Mr. G., Thank you for your feedback regarding your recent stay. I sincerely apologize for the charge discrepancies you experienced and the absence of turn-down service on the night before your departure. Your comments are valued as they help us to enhance our service delivery. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Lori K. Families - Confirmed reviews ALL

We enjoyed the historic nature of the hotel and our doom was very comfortable. The staff is professional and welcoming. We were upgraded to a room with butler service, and met him when we checked in. We did not hear from anyone until 48 hours into our stay. At other places we have stayed with butler service, we were checked on at least twice a day and were given more attention. The breakfast buffet was good, but the coffee was very weak and disappointing, given that Columbia is the coffee capital of the world.

Dear Lori K., Thank you for sharing your experience at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you appreciated the historic charm of our hotel and found your room comfortable. It is also gratifying to know that our staff's professionalism made a positive impact on your stay. We acknowledge your feedback regarding the butler service. It is our intention to provide attentive and personalized service, and your comments will be shared with our team for consideration. Additionally, we regret that the coffee did not meet your expectations, especially given Colombia's rich coffee heritage. We will take your observations into account as we strive to enhance our offerings. Thank you once again for your valuable insights. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Juan L. D. V. Couples - Confirmed reviews ALL

For the first time since I stayed there, the Breakfast (brunch) was not great in service and disorganized, waiting for food was longer than normal and orders were delivered wrong.

Dear Mr. L. D. V., Thank you for your kind words about the beauty and comfort of our hotel. We sincerely apologize for the issues you experienced during breakfast service. Your feedback is invaluable, and we will use it to enhance our guest experience moving forward. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Stanley O. Couples - Confirmed reviews ALL

very well located inside the wall city. Hotel staff and food was very good. Plenty of outdoor spaces to relax and spend times with fellow travelers

Dear Stanley O., Thank you for your positive feedback regarding your stay at Sofitel Legend Santa Clara Cartagena. We are pleased to hear that you enjoyed our prime location, attentive staff, and outdoor spaces. Your kind words motivate us to maintain our high standards of service. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Cliver M. Couples - Confirmed reviews ALL

We loved the breakfast, the architecture, the history and decoration.

Dear Cliver M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our breakfast, as well as the unique architecture and history of our hotel. Your feedback is greatly appreciated. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Caroline C. Couples - Confirmed reviews ALL

Extremely pleasant stay, exceptional team

Dear Caroline C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your experience pleasant and appreciated our exceptional team. Your feedback is invaluable, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Marquette A. Solo - Confirmed reviews ALL

From the beginning when I first arrived to the end at checkout, was amazing! Everyone was helpful, attentive, and always making sure that I was comfortable. 10/10

Dear Marquette A., Thank you for your kind words regarding the service you received during your stay. We are delighted to hear that our team's efforts contributed to your positive experience. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 3.5/5

Felipe A. C. Couples - Confirmed reviews ALL

Good attention, food could be better, and I was expecting more based on my special date that was previosuly communicated.

Dear Felipe A. C., Thank you for taking the time to share your feedback. We appreciate your recognition of our attentive service. However, we regret that the culinary experience did not meet your expectations, especially on such a significant occasion. Your comments will be noted for future considerations. Jesús López Guest Relations Manager

Customer review rating 4.0/5

Paulinus M. G. Friends - Confirmed reviews ALL

My third visit to this hotel. Very professional service from well trained staff. A luxury brand that lives up to its name and reputation.

Dear Mr. G., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to know that you appreciated our professional service and the historic charm of our location. Your continued patronage is genuinely valued, and we look forward to welcoming you back on your next visit. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Folkert V. D. W. Couples - Confirmed reviews ALL

Beautiful garden, elegant dressed employees, good service

Dear Folkert V. D. W., Thank you for your kind words regarding our historical ambiance, beautiful garden, and the service provided by our elegantly dressed team. It is gratifying to know that you enjoyed your stay and appreciated our location. We look forward to welcoming you back soon. Jesús López Guest Relations Manager

Customer review rating 4.5/5

James F. Friends - Confirmed reviews ALL

Overall I enjoyed my experience at the hotel

Dear James F., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you enjoyed our historic ambiance and the service provided by our team. We look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Michelle L. Friends - Confirmed reviews ALL

Had the best time. The service was excellent. Everyone was helpful and kind, especially out concierge Marco and our bell boy Camilo.

Dear Michelle L., Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience and that our team, especially Marco and Camilo, contributed positively to your stay. Your kind words will surely motivate us to continue delivering exceptional service. Jesús López Guest Relations Manager

Customer review rating 4.0/5

Kisbeth D. M. Couples - Confirmed reviews ALL

Comfortable

Dear Kisbeth D. M., Thank you for your positive feedback regarding our prime location and comfortable accommodations. We are delighted to know that you enjoyed your stay with us. Sincerely, Jesús López Guest Relations Manager

Other web-users rate our hotel

  • 335 reviews 9.7/10 Location
  • 410 reviews 6.7/10 Room
  • 1,038 reviews 8.9/10 Service
  • 368 reviews 8.6/10 Food
  • 300 reviews 8.3/10 Amenities
  • 225 reviews 8.9/10 Breakfast
  • 152 reviews 9.1/10 Pool
  • 102 reviews 5.5/10 Cleanliness

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