ibis Sydney Darling Harbour 3.5 stars

Customer review rating (ALL Rating) 3.9/5 2,821 reviews

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70 Murray Street, Darling Harbour, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in exciting Darling Harbour, just a short walk to the International Convention Centre

  • Comfortable guest rooms with everything you need for a great stay

  • Choose from delicious meals & refreshments at the iBar and relax on the outdoor deck

  • Convenient location, just a short distance to Sydney's bustling Central Business District

  • Take a stroll across Pyrmont Bridge to Sydney Aquarium and Wildlife Park

Our accommodation(s)

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Hotel location

ibis Sydney Darling Harbour

70 Murray Street, Darling Harbour
2000 SYDNEY
Australia

GPS:-33.8717, 151.197723

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

ibis Kitchen's international breakfast buffet features a variety of delicious options to cater for all tastes. For dinner, ibis Kitchen offers classic favourites at a great price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,821 reviews

TripAdvisor Rating  3.6/5  3,194 reviews

Customer review rating 5.0/5

Geoffrey R. Friends - Confirmed reviews ALL

Awsome stay

Dear Geoffrey, Thank you very much for your wonderful feedback and for rating your stay 100 out of 100. We are delighted to hear that you always enjoy staying with us and that you had an awesome stay once again. Your continued support truly means a lot to our team. We look forward to welcoming you back to ibis Sydney Darling Harbour very soon. Warm regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

Customer review rating 1.0/5

Robert H. Business - Confirmed reviews ALL

From start to finish. Arrived and the line up was long with only one person checking in. Took ages for check in. Then the room was terrible. I have seen backpackers rooms better than this. The dodgy fixups in the room was just bad. Then the check out again only one person checking people out.

Dear Robert, Thank you for taking the time to share your feedback following your recent stay with us. I am genuinely sorry to read about your experience and that we fell short of your expectations from arrival through to departure. Please accept my sincere apologies for the delays you encountered at check in and check out, as well as for the condition of the room you were allocated. This is certainly not the level of service or comfort we aim to provide our guests. Your comments regarding staffing levels at the front desk and the condition of the room have been noted and will be addressed with the relevant teams. We understand how frustrating this must have been, and your feedback is important in helping us identify areas that require immediate attention and improvement. While I regret that your experience did not reflect the standards of ibis Sydney Darling Harbour, I do appreciate you bringing these matters to our attention. Should you be willing to discuss your stay further, I would welcome the opportunity to speak with you directly. Thank you again for your feedback. Kind regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

Customer review rating 2.0/5

Sara M. M. N. Business - Confirmed reviews ALL

Mould in the bathroom, Room wasn't made up, very noisey with everyone slamming doors at all hours

Dear Sara, Thank you for taking the time to share your feedback with us. I am very sorry to read about your experience and would like to sincerely apologise for the issues you encountered during your stay. The concerns you raised regarding cleanliness in the bathroom, the room not being serviced as expected, and the noise disturbances are certainly not reflective of the standards we aim to deliver, especially for our business travellers. Please be assured that your comments have been taken seriously and have been shared with both our Housekeeping and Maintenance teams for immediate follow-up. Noise control and room readiness are areas we continue to work closely on, and your feedback helps us identify where improvements are required. We truly regret that your stay did not meet expectations and hope you will allow us the opportunity to restore your confidence in ibis Sydney Darling Harbour in the future. Kind regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

Customer review rating 0.5/5

Manson D. Business - Confirmed reviews ALL

From the moment you walk in - the service standards are bad. Right through to the room which was leaking in the bathroom, chipped walls and table, stained floors and broken appliances such as the ironing board. The place is the pits. I paid over $300 for one night which was a complete rip off. Will never stay here again.

Dear Manson, Thank you for taking the time to share your feedback with us. I am truly sorry to read about your experience and sincerely apologise for the significant shortcomings you encountered during your stay. The issues you described regarding room condition, bathroom leakage, maintenance standards, and overall service are certainly not what we want our guests to experience and do not reflect the standards ibis strives to uphold. Your comments have been escalated to our Maintenance and Housekeeping teams for immediate review and corrective action. We take concerns of this nature very seriously, particularly when it comes to room condition and value for money, and your feedback is invaluable in helping us identify areas that require urgent improvement. I fully understand your disappointment, especially given the rate paid for your stay, and I regret that we were unable to meet your expectations on this occasion. Should you be open to discussing your experience further, we would welcome the opportunity to regain your trust and better understand how we can improve. Thank you again for bringing this to our attention. Kind regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

Customer review rating 4.0/5

Damien H. Business - Confirmed reviews ALL

Very good although the restaurant does not open often and the menu limited

Dear Damien, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our location and had a good overall stay. At the same time, we appreciate your comments regarding the restaurant opening hours and menu selection. Your feedback is valuable and has been shared with the relevant team as we continue to review our offerings and service availability. We hope to have the opportunity to welcome you back again and provide you with an even better experience. Kind regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

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Other web-users rate our hotel

  • 2,040 reviews 9.4/10 Location
  • 2,765 reviews 4.9/10 Room
  • 2,222 reviews 8.1/10 Service
  • 40 reviews 5.3/10 WiFi
  • 1,159 reviews 3.4/10 Comfort
  • 880 reviews 5.1/10 Cleanliness
  • 599 reviews 3.7/10 Vibe
  • 595 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.