ibis Sydney Darling Harbour 3.5 stars

Customer review rating (ALL Rating) 3.9/5 2,815 reviews

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70 Murray Street, Darling Harbour, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in exciting Darling Harbour, just a short walk to the International Convention Centre

  • Comfortable guest rooms with everything you need for a great stay

  • Choose from delicious meals & refreshments at the iBar and relax on the outdoor deck

  • Convenient location, just a short distance to Sydney's bustling Central Business District

  • Take a stroll across Pyrmont Bridge to Sydney Aquarium and Wildlife Park

Our accommodation(s)

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Hotel location

ibis Sydney Darling Harbour

70 Murray Street, Darling Harbour
2000 SYDNEY
Australia

GPS:-33.8717, 151.197723

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

ibis Kitchen's international breakfast buffet features a variety of delicious options to cater for all tastes. For dinner, ibis Kitchen offers classic favourites at a great price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  2,815 reviews

TripAdvisor Rating  3.6/5  3,194 reviews

Customer review rating 2.0/5

Sara M. M. N. Business - Confirmed reviews ALL

Mould in the bathroom, Room wasn't made up, very noisey with everyone slamming doors at all hours

Dear Sara, Thank you for taking the time to share your feedback with us. I am very sorry to read about your experience and would like to sincerely apologise for the issues you encountered during your stay. The concerns you raised regarding cleanliness in the bathroom, the room not being serviced as expected, and the noise disturbances are certainly not reflective of the standards we aim to deliver, especially for our business travellers. Please be assured that your comments have been taken seriously and have been shared with both our Housekeeping and Maintenance teams for immediate follow-up. Noise control and room readiness are areas we continue to work closely on, and your feedback helps us identify where improvements are required. We truly regret that your stay did not meet expectations and hope you will allow us the opportunity to restore your confidence in ibis Sydney Darling Harbour in the future. Kind regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

Customer review rating 0.5/5

Manson D. Business - Confirmed reviews ALL

From the moment you walk in - the service standards are bad. Right through to the room which was leaking in the bathroom, chipped walls and table, stained floors and broken appliances such as the ironing board. The place is the pits. I paid over $300 for one night which was a complete rip off. Will never stay here again.

Dear Manson, Thank you for taking the time to share your feedback with us. I am truly sorry to read about your experience and sincerely apologise for the significant shortcomings you encountered during your stay. The issues you described regarding room condition, bathroom leakage, maintenance standards, and overall service are certainly not what we want our guests to experience and do not reflect the standards ibis strives to uphold. Your comments have been escalated to our Maintenance and Housekeeping teams for immediate review and corrective action. We take concerns of this nature very seriously, particularly when it comes to room condition and value for money, and your feedback is invaluable in helping us identify areas that require urgent improvement. I fully understand your disappointment, especially given the rate paid for your stay, and I regret that we were unable to meet your expectations on this occasion. Should you be open to discussing your experience further, we would welcome the opportunity to regain your trust and better understand how we can improve. Thank you again for bringing this to our attention. Kind regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

Customer review rating 4.5/5

Karen C. Friends - Confirmed reviews ALL

Stayed 2 nights in a well situated room, easy access and very quiet

Dear Karen, Thank you very much for your lovely feedback and high rating. We’re delighted to hear that you enjoyed a quiet and well situated room, and that the easy access contributed to a comfortable stay. We truly appreciate your kind comments and hope to welcome you back to ibis Sydney Darling Harbour again soon. Kind regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

Customer review rating 0.5/5

Ian D. J. Couples - Confirmed reviews ALL

Nick named this Bin chicken motel over priced and tried to check out immediately once we had inspected the room though management informed us that we couldn’t get a refund. The only item missing was the dead body chalk line on the floor. The hand basin had even been broken and poorly patched up. Conversing with other guests and they all had agreed similar responses. Will never return to this place and nor will I consider recommending this to others.

Dear Ian, Thank you for taking the time to share your feedback. I am truly sorry to read about your experience and the distress it caused. This is clearly not the standard we strive to deliver, and I regret that your stay left you feeling so disappointed. While I am grateful that you found our team friendly, I sincerely apologise for the concerns you raised regarding room condition, cleanliness, and your overall comfort. These matters are taken very seriously, and your comments have been escalated to our senior management, housekeeping, and maintenance teams for thorough review and follow up. We understand how frustrating it is when expectations are not met, particularly when it impacts your decision to continue your stay. Feedback of this nature is extremely important to us, as it highlights areas that require urgent attention and improvement. Thank you for bringing these issues to our attention. We regret that your experience did not reflect the level of care and quality we aim to provide to our guests. Kind regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

Darling Harbour accomodation slendour

TripAdvisor rating 5.0/5

dinkerr TripAdvisor review

Loved my stay at Ibis Darling Harbour. Friendly staff and the hotel Manager was superb. He looked after us and was always smiling and always willing to assist. His name is Jatin

Greetings, Thank you for your kind words regarding your recent stay at Ibis Darling Harbour. We are delighted to hear that our staff, particularly Jatin, contributed positively to your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Regards, York Robilliard Guest Experience Coordinator Ibis Sydney on Darling Harbour

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Other web-users rate our hotel

  • 2,040 reviews 9.4/10 Location
  • 2,765 reviews 4.9/10 Room
  • 2,222 reviews 8.1/10 Service
  • 40 reviews 5.3/10 WiFi
  • 1,159 reviews 3.4/10 Comfort
  • 880 reviews 5.1/10 Cleanliness
  • 599 reviews 3.7/10 Vibe
  • 595 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.