Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,962 reviews

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8 Customs Street East, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Telephone
Fax +64 9 307 3739

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,962 reviews

Customer review rating 5.0/5

Alan T. Couples - Confirmed reviews ALL

spent a week in the hotel. We were upgraded which was much appreciated. What we really appreciate is being remembered by the staff especially Eliza and Joseph in the restaurant.

Kia ora Alan, Thank you for such a wonderful review following your week-long stay at Mövenpick Hotel Auckland. We’re absolutely delighted to hear that your experience was a perfect one, and that the upgrade was appreciated. What truly stands out in your feedback is your kind mention of being remembered by our team, that personal connection is exactly what we strive to create for our guests. Eliza, Joseph, and Jake will be so pleased to know they made such a lasting impression. I will personally ensure your recognition is shared with them and the wider restaurant team. Creating that sense of familiarity and genuine care is something we take great pride in, especially for our valued Diamond members. Thank you again for your loyalty and for choosing to stay with us. We look forward to welcoming you back from Australia for another exceptional stay at Mövenpick Hotel Auckland. Sincerely, Madison Amituana'i Guest Relations Manager

Customer review rating 3.5/5

Peter C. Couples - Confirmed reviews ALL

Decided we would come through to Auckland for a night instead of Hamilton, and booked the room at 12.30pm, had said we’d be there around 4pm. I’m an Accor Platinum Member, but got no upgrade even though online i could see multiple superior rooms available, no welcome amenity (it did arrive later). The room was very noisy on the city side, thought they would have had triple glazing when they refurbished this place but could hear all the loud cars and party-goers most of the night. Not sure if we’ll stay again

Kia ora Peter, Thank you for taking the time to share such detailed feedback following your recent stay at Mövenpick Hotel Auckland. Firstly, I’d like to sincerely thank you for your loyalty as an ALL Platinum member. Your continued support of the Accor network is genuinely valued, which is why I’m disappointed to read that you did not feel appropriately recognised during your stay. While upgrades are always subject to availability on arrival, I completely understand how it can be frustrating to see room types available online and not be offered one. We will review this internally to ensure our Platinum recognition processes are being applied correctly and consistently. I also apologise for the delay with your welcome amenity. That should be seamless and in place ahead of your arrival. I appreciate you noting that it did eventually arrive, however the timing clearly fell short of expectations. Regarding the noise, being on the city side can occasionally mean exposure to late-night activity, particularly on weekends. While our refurbishment included acoustic improvements, I understand that this did not prevent disruption on this occasion. Should you choose to stay with us again, we would be more than happy to prioritise a quieter aspect of the hotel for you. It is encouraging to see your positive comments regarding cleanliness, breakfast, the bar, and our team, and I’m grateful you acknowledged those areas. That balance of feedback is helpful for us as we continue to refine the overall experience. Peter, I do hope we have the opportunity to restore your confidence in us. Your loyalty matters, and we would truly value the chance to welcome you back for a more seamless and well-recognised stay at Mövenpick Hotel Auckland. Sincerely, Madison Amituana'i Guest Relations Manager

Customer review rating 3.5/5

Steve A. Business - Confirmed reviews ALL

Room 1020. Excellent facilities and service, except for unresolved start/stop mechanical noise issue coming through the bedroom wall which hampered sleep. This was traced to a noisy staff lift mechanism, which would start and stop through most of the night. I was offered a downgrade from the suite to a regular room, which was not acceptable as I needed the suite facilities. I was then given 2 drinks vouchers, which appears to have been the limit of the authority of the staff to deal with the issue. Not a great outcome, and poor sleep. I love the room and hotel, staff try hard, but hate the noise.

Kia ora Steve, Thank you for taking the time to share your detailed feedback regarding your stay at Mövenpick Hotel Auckland. I am truly sorry to hear that the mechanical noise from the staff lift adjacent to Room 1020 disrupted your sleep. While I am pleased to know you enjoyed the suite facilities, cleanliness, and the service provided by our team, I completely understand how frustrating it must have been to experience ongoing noise throughout the night — particularly during a business trip where rest is so important. Since your stay, our Engineering team has worked closely to address the lift mechanism noise to ensure this does not continue to impact the guest experience in that area of the hotel. Your feedback has been instrumental in helping us prioritise this. I also appreciate your comments regarding the resolution offered at the time. While our team did aim to provide an immediate gesture of goodwill, I understand that it did not fully reflect the inconvenience caused, and we will continue working with our leadership team to ensure we are empowered to respond appropriately in similar situations moving forward. We truly value your loyalty as an ALL Accor member and your continued support of the hotel. It would be a pleasure to welcome you back for a much more restful and seamless experience next time. Warm regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Customer review rating 5.0/5

Lisa G. Friends - Confirmed reviews ALL

Our stay at Mövenpick Hotel Auckland was absolutely wonderful from start to finish. The location is unbeatable, right in the heart of the city with beautiful harbour views, yet it still felt calm and comfortable. The rooms were modern, spotless, and thoughtfully designed, with that perfect balance of luxury and warmth. The beds were incredibly comfortable, and the little touches throughout the room made the stay feel extra special. The team truly stood out, friendly, professional, and attentive without ever feeling intrusive. Every interaction felt genuine and welcoming. And of course, the signature chocolate hour was such a fun and memorable highlight! Overall, a fantastic experience and I would happily recommend Mövenpick Auckland to anyone looking for a stylish and comfortable city stay.

Kia ora Lisa, Thank you so much for your incredibly kind and detailed review following your stay at Mövenpick Hotel Auckland. It’s absolutely wonderful to read that your stay was “amazing from start to finish.” Our central location and harbour views are something we’re very proud of, so it’s lovely to hear you enjoyed being right in the heart of the city while still feeling comfortable and relaxed. We’re especially pleased that you found the rooms modern, spotless, and thoughtfully designed, that balance of luxury and warmth is exactly what we aim to create. And I couldn’t agree more… a comfortable bed truly makes all the difference! Your comments about our team genuinely mean the most. Friendly, professional, attentive yet never intrusive — that is precisely the experience we strive to deliver every day. I will be sure to share your lovely feedback with the entire team. And of course, I’m so glad you enjoyed our signature Chocolate Hour — it’s such a fun Mövenpick tradition and always a highlight. Thank you again, Lisa, for recommending us so highly. We would be absolutely delighted to welcome you and your friends back for another stylish and memorable stay at Mövenpick Hotel Auckland. Sincerely, Madison Amituana'i Guest Relations Manager

Customer review rating 5.0/5

Emma D. Business - Confirmed reviews ALL

Only one night sadly this time. We held an event last time which went really well. One small thing my colleague and I both noticed was when we went to have a shower and turned on the tap the shower was pointed straight out and wet us and floor. should be pointed down.

Kia ora Emma, Thank you so much for your continued support and for taking the time to share such a wonderful review of your stay at Mövenpick Hotel Auckland. It’s always a pleasure welcoming you back, and we’re especially delighted to hear your previous event with us went so well. That means a lot to our team. I truly appreciate you highlighting the shower head positioning — thank you for bringing this to our attention. Our team has since checked and adjusted this to ensure it’s correctly positioned for future guests. We’re glad it was only a small hiccup in what was otherwise a perfect stay. It’s fantastic to see such high scores across every touchpoint, from check-in through to breakfast and sustainability. Your kind words about our team will certainly be shared — they work incredibly hard to create seamless, welcoming experiences. We look forward to welcoming you back again soon (hopefully for more than one night next time!). Sincerely, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Other web-users rate our hotel

  • 1,580 reviews 9.4/10 Location
  • 1,779 reviews 7.9/10 Room
  • 1,695 reviews 8.2/10 Service
  • 123 reviews 3/10 WiFi
  • 645 reviews 7.9/10 Food
  • 517 reviews 8/10 Cleanliness
  • 427 reviews 6.8/10 Breakfast
  • 310 reviews 5.8/10 Value

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