Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,959 reviews

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Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,959 reviews

Customer review rating 4.5/5

Lily S. M. Couples - Confirmed reviews ALL

Coomfortable and near good spots in Auckland

Customer review rating 3.5/5

Elizabeth S. Families - Confirmed reviews ALL

Loved the ocean view however the fan/air con was very weak and the sink drain in the bathroom wasn't great.

Customer review rating 4.0/5

Gaurav M. Families - Confirmed reviews ALL

Overall experience was good but guy met us on reception on check-in was bit rude. Only gave a spoon of icecream and when I said is that it then said have some patience and asked if we are from UK? Not sure if he for some oreassumptions about UK people.

Customer review rating 3.0/5

Scott A. Families - Confirmed reviews ALL

Stay was nice, kids enjoyed free ice cream and chocolate. Room was clean and tidy and staff were friendly. We had room 313, we stayed Saturday night, unfortunately our lovely experience was thwarted by Saturday night revelers which woke us early hours of the morning and continued throughout the night. In hindsight we would've been better off higher or on the other side of the hotel as the noise was very loud. Lesson learned. Additionally, it was disappointing that we couldn't get to watch any movies as there was no Netflix, Disney or other SVOD's available other than TV.

Dear Scott, Thank you for taking the time to share your feedback following your recent family stay with us. I am pleased to hear that your family enjoyed the complimentary ice cream and Chocolate Hour, and that you found your room clean, comfortable, and our team friendly and welcoming. However, I am very sorry to learn that your sleep was disrupted by external street noise during the night. While our central city location is one of the features many guests enjoy, I completely understand how disappointing it would be to have your rest impacted in this way. We would be delighted to assist with a higher-floor or alternate room location on a future stay, subject to availability. I also appreciate your feedback regarding our in-room entertainment options, Wi-Fi performance, and the booking experience on our website. It is disappointing to hear that these aspects detracted from an otherwise enjoyable stay, and your comments have been shared with the relevant teams for review. Thank you again for your valuable feedback and for your loyalty as an ALL member. We truly appreciate your comments and hope to have the opportunity to welcome you and your family back for a more seamless experience in the future. Warm regards, Madison Amituana'i Guest Relations Manager

Customer review rating 5.0/5

Andrea C. Solo - Confirmed reviews ALL

The staff go above and beyond to make sure your city stay is perfect. The location is so good for shopping, bars and restaurants.

Kia ora Andrea! Thank you so much for your lovely feedback and for choosing to stay with us again. It was an absolute pleasure to welcome you back! I am truly delighted to hear that you had another wonderful stay. Your kind words about the team mean so much to us, and I know both the valet team and the wider hotel team will be thrilled to hear they helped make your city escape a memorable one. It is always a pleasure seeing familiar faces return to the hotel, and knowing that you have already booked your next stay is the biggest compliment we could receive. Thank you also for bringing the leaking shower head to our attention. I have shared this with our maintenance team so it can be addressed. We also appreciate your feedback regarding the bar experience, including the cocktail selection and staffing levels, as we are always looking for ways to improve. Thank you again for your continued support, Andrea. We cannot wait to welcome you back for your next stay and create another memorable experience for you. Warm regards, Madison Amituana'i Guest Relations Manager

Other web-users rate our hotel

  • 1,502 reviews 9.4/10 Location
  • 1,745 reviews 7.9/10 Room
  • 1,654 reviews 8.5/10 Service
  • 142 reviews 2.8/10 WiFi
  • 766 reviews 5.8/10 Comfort
  • 618 reviews 8.1/10 Food
  • 514 reviews 8.3/10 Cleanliness
  • 421 reviews 7.6/10 Breakfast

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