Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,982 reviews

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Mövenpick Hotel Auckland - Image 1
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8 Customs Street East, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Telephone
Fax +64 9 307 3739

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,982 reviews

Customer review rating 4.5/5

Gaynor J. Couples - Confirmed reviews ALL

Another fantastic stay at our absolute favourite hotel in Auckland The Movenpick

Dear Guest, Thank you so much for your wonderful feedback and for choosing to stay with us once again. It is incredibly special to hear that Mövenpick Hotel Auckland is your favourite hotel in Auckland and that you enjoyed yet another fantastic and seamless stay with us. Knowing that you continue to choose us for your visits means a great deal to the entire team. We are delighted that you enjoyed your accommodation, our cleanliness, WiFi and, most importantly, the service from our team. Your continued loyalty as a Diamond ALL Accor member is truly appreciated, and we are so pleased to know that your stays continue to feel comfortable and effortless. Thank you again for your continued support and for making Mövenpick Hotel Auckland your home away from home. We look forward to welcoming you back for many more wonderful stays! Warm regards, Madison Amituana'i Guest Relations Manager

Customer review rating 3.0/5

Meshari M. Couples - Confirmed reviews ALL

First of all, I’d like to thanks all hotel employees especially Employee JODIE , The employee, was keen to provide a high-quality, professional service, without any complaints. The annoying thing about the hotel is the sounds of closing room doors and service doors, which makes the hotel uncomfortable, in addition to the external noise. I always wondered, "What are the two lions at the hotel entrance looking at?" Unfortunately, I haven't found the answer yet.😄

Dear Guest, Thank you for taking the time to share such thoughtful and detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location, the cleanliness of the hotel and, most importantly, the service provided by our team. It is especially wonderful to hear your kind words about Jodie. Her constant smile, professionalism and genuine care for our guests are exactly the qualities we value, and we will be sure to share your wonderful recognition with her and our leadership team. We are sorry, however, that the noise from room and service doors, as well as external city noise, affected your comfort during your stay. We understand how disruptive this can be, particularly when trying to relax or sleep, and your feedback will be shared with our relevant teams as we look at ways to minimise these disturbances. We also apologise for the disruption to the WiFi following the unexpected power outage. While we are pleased to hear that the connection is excellent when operating normally, we understand how inconvenient it must have been to be without WiFi for an extended period. And finally, we are delighted you asked about our two lions! 😄 They are actually a representation of our property ownership and can be found at several hotels around Auckland that are part of the same franchise. They serve as a distinctive way of identifying the properties within the group — so now you know what those lions represent! Thank you again for your kind words, your wonderful sense of humour and your valuable feedback. We truly appreciate your support as an ALL Accor member and hope to have the pleasure of welcoming you back to Mövenpick Hotel Auckland again in the future. Warm regards, Madison Amituana'i Guest Relations Manager

Customer review rating 5.0/5

Kay Z. Families - Confirmed reviews ALL

When there was a small problem with electrics in room , it was resolved instantly by pleasant staff member

Dear Guest, Thank you so much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your lovely room, the view and the service from our team. It is especially pleasing to know that when you experienced a small electrical issue in your room, our Maintenance team was able to respond promptly and resolve it for you. We will be sure to share your kind recognition with the team member who assisted you. It is always wonderful to hear when our colleagues have gone above and beyond to ensure our guests remain comfortable throughout their stay. Thank you again for choosing Mövenpick Hotel Auckland. We hope to have the pleasure of welcoming you and your family back again for another enjoyable stay. Warm regards, Madison Amituana'i Guest Relations Manager

Customer review rating 4.5/5

Osei O. Families - Confirmed reviews ALL

My 9 year old loved the place and the breakfast. Staff were amazing...shout out to Carmel at the front desk. Awesome customer service and very personable person to have at the front desk.

Dear Guest, Thank you for taking the time to share such lovely feedback following your family stay with us. We are delighted to hear that you and your 9-year-old enjoyed your time at Mövenpick Hotel Auckland, especially our breakfast and convenient central location. It is wonderful to know that our team made such a positive impression on your family. A special thank you for recognising Carmel at our Front Desk. We completely agree that her personable nature and genuine approach to guest service make her a wonderful part of our team. We will be sure to share your kind words with Carmel, as well as our restaurant manager, who you also mentioned. We also appreciate your feedback regarding ease of access, breakfast and WiFi. Your comments are valuable and will be shared with the relevant teams as we continue looking for ways to improve the guest experience. Thank you again for choosing Mövenpick Hotel Auckland and for your continued loyalty as an ALL Accor member. We hope to welcome you and your family back again soon. Warm regards, Madison Amituana'i Guest Relations Manager

Customer review rating 1.5/5

Bernadette P. Couples - Confirmed reviews ALL

We arrived at the hotel as we checked in online as per hotel email and advised hotel arrival time and email stated we will receive key straight away which we did not receive and we were ask to go away and come in few hours.Reception lady was not helpful at all. Wasted our time to arrive early. Room was ok but it’s very noisy outside in the middle of the night. So not a great sleep. We would not recommend this hotel to anyone.

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. I am very sorry to hear that your arrival experience was disappointing and that this, along with the noise during the night, impacted your overall stay. I would like to clarify the purpose of our online check-in process, as I appreciate that the communication may have created an expectation that your room would be immediately available upon arrival. Completing online check-in does not guarantee an early room allocation or mean that a room will be ready before our guaranteed check-in time of 3:00pm. Rather, it allows you to provide our team with your expected arrival time so we can prepare for your arrival as best as possible. Any early check-in before 3:00pm remains subject to availability and can only be provided when a room has been serviced and is ready. That said, I am sorry that this was not explained to you clearly at the time of your arrival and that you felt you were simply asked to leave and return later. Regardless of room availability, our team should always communicate this warmly and helpfully, and I am disappointed to hear that this was not your experience. I am also sorry that you experienced significant noise during the night and were unable to enjoy a restful night's sleep. We understand how frustrating this can be, and we will ensure your feedback regarding the noise is shared with our relevant team for further review. Your comments regarding the cleanliness of the restaurant facilities and the availability of breakfast items have also been noted. We apologise that these areas did not meet the standards we expect, and your feedback will be shared with our Food & Beverage and Housekeeping teams. Finally, we appreciate your comments regarding our sustainability initiatives. We understand that these efforts should be more visible to our guests, and your feedback is helpful as we continue working to improve how we communicate and implement our sustainability practices. We sincerely regret that we did not provide the welcoming and comfortable experience you were expecting. We value your feedback as an ALL Accor member and hope that, should you choose to stay with us again, we have the opportunity to restore your confidence in Mövenpick Hotel Auckland. Warm regards, Madison Amituana'i Guest Relations Manager

Other web-users rate our hotel

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  • 1,688 reviews 8/10 Room
  • 1,614 reviews 8.5/10 Service
  • 141 reviews 2.8/10 WiFi
  • 740 reviews 5.7/10 Comfort
  • 607 reviews 8.2/10 Food
  • 497 reviews 8.4/10 Cleanliness
  • 420 reviews 7.7/10 Breakfast

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