Novotel Ambassador Seoul Gangnam 5 stars

Customer review rating (ALL Rating) 4.5/5 1,405 reviews

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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Description

Hotel extras

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • swimming pool, gym, sauna, and golf range(Closed every first Monday of the month)

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telephone
Fax +82 2-564-4573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,405 reviews

TripAdvisor Rating  4.4/5  2,264 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Sin Y. L. Families - Confirmed reviews ALL

We loved the hospitality of your staffs. I had a great stay overall. The room was clean, comfortable, and pleasantly quiet, making it easy to relax after a long day. The bed was especially comfortable, and I appreciated the small touches like the well-stocked amenities and modern decor. The only minor issue was that the hair dryer didn’t work properly, but since it wasn’t a major inconvenience for me, I didn’t report it during my stay. There were at least 3 convenience shops close by to the hotel making food and other supplies so accessible. Aside from that, everything else exceeded my expectations. I’d definitely consider staying here again.

Dear SIN Y. L., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. And we will strive to make further improvements in the areas that did not fully meet your expectations. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Fantastic

TripAdvisor rating 5.0/5

481benedettob TripAdvisor review

The service was very good and I really liked the room and facilities. I have been staying just one night but I am looking forward to come back

Dear Valued Guest, First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 4.5/5

Ryan J. Business - Confirmed reviews ALL

Its my come back after long 8 years. Thank you for such an amazing experience. Room and indoor are newly renovated. I was upgraded to Premium Room at Premium floor with comfortable bed and sofa. Well decorated Christmas vibes right in the lobby coffe shop on Eiffel tower replica.

Dear Ryan J., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 4.5/5

Gregory B. Business - Confirmed reviews ALL

Good quality hotel with good facilities

Dear Gregory B., First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Customer review rating 0.5/5

Ruxin Z. Friends - Confirmed reviews ALL

I am writing to express my deep disappointment with the level of service I received during my recent stay. As an Accor Platinum member, I have always trusted the brand for its professionalism and efficiency, yet this experience fell far below expectations. 1. Check-in Took Over 30 Minutes Due to Repeated Errors Upon arrival, the check-in process took nearly half an hour, which is highly unusual and unacceptable. The front desk staff member miscalculated my check-out date, and she also failed to provide the standard Platinum member benefits, including complimentary breakfast and lounge access. I had to point this out myself. Even after she sought assistance from her colleague and corrected the issue, she miscalculated the payment amount during the billing process. By this time, more than 30 minutes had passed. I clearly expressed that I was tired after my trip, yet she showed no sense of urgency and continued to re-calculate, ignoring my situation. I eventually had to walk away because the process was simply too exhausting. 2. Serious Negligence During Check-out — Passport Almost Lost On the last day, I handed my passport to the front desk for the tax refund process. Shockingly, the staff forgot to return my passport to me. I waited in the lobby for my shuttle bus, and only 20 minutes later did the staff come running to find me. If I had left for the airport as planned, the consequences would have been extremely serious. Losing a passport during an international trip is not a minor issue — this level of negligence is alarming. Overall Impression This stay was unnecessarily stressful because of the front desk’s repeated mistakes and lack of professionalism. As a Platinum member, I expect smooth communication, accuracy, and efficiency — all of which were missing during this visit.

Dear Ruxin Z., This is Claire Lee, Guest Experience Manager at Novotel Ambassador Seoul Gangnam. I wanted to personally reach out after reading your feedback to sincerely apologize and address your concerns. I deeply regret that your recent stay, especially as a valued Accor Platinum member, did not meet the standards of professionalism, accuracy, and efficiency you rightly expect. We truly appreciate your loyalty, and it pains us to know we fell short. I am very sorry for the delays and repeated errors during check-in. Reservation verification, stay dates, member benefits, and billing are fundamental responsibilities, and we did not handle them with the care and competence you deserved. I understand that you were tired after traveling, and I sincerely apologize for the frustration this caused. Regarding the passport during check-out, your passport was used to complete the tax refund procedure and was returned to you. Shortly afterward, the staff noticed it had been left on the desk near where you had been standing, and they immediately ran to return it. Although it was returned promptly, we should have been more attentive to ensure it was securely in your possession. I sincerely apologize for this oversight and any concern it caused. Your experience highlights areas where our communication, service consistency, and professionalism need improvement. We are reviewing procedures and reinforcing staff training to prevent such issues in the future. I hope you will give us another opportunity to welcome you. We are committed to providing attentive service, accuracy, and the warm hospitality you deserve, and we would be honored to restore your confidence in us. Thank you again for your valuable feedback. As a Platinum member, your trust means a great deal, and I am truly sorry for the disappointment you experienced. Please feel free to contact me directly for any further assistance. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

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Other web-users rate our hotel

  • 562 reviews 9.1/10 Location
  • 698 reviews 7.4/10 Room
  • 763 reviews 8.5/10 Service
  • 7 reviews 9.5/10 WiFi
  • 277 reviews 8.5/10 Cleanliness
  • 254 reviews 9.2/10 Breakfast
  • 252 reviews 6.8/10 Comfort
  • 250 reviews 5.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.