Hotel Papadopoli Venezia - MGallery 4 stars

VERY NICE & CLEAN ROOMS WITH ALL THE AMENITIES AS LISTED. THE HOTEL RESPONDED TO MY EMAILS QUICKLY WHICH WAS VERY HELPFUL & KIND. I STAYED IN A VERY EXPENSIVE DOUBLE TRIPLE ROOM WITH A BALCONY & CANAL VIEW I STAYED THERE FOR 13 NIGHTS & FOUND THE FRONT DESK STAFF TO HAVE A LACK OF OF GOOD CUSTOMER SERVICE. I WAS NEVER GREETED WHEN I CAME DOWN TO LEAVE OR RETURNED. EVERY TIME I PASSED THE FRONT DESK THE STAFF PUT THEIR HEADS DOWN EVEN THOUGH THEY WERE NOT BUSY WITH A GUEST OR ON THE PHONE WHICH SURPRISED ME SINCE I HAVE BEEN IN CUSTOMER SERVICE FOR 30 YEARS. MADE ME FEEL VERY UNCOMFORTABLE AS I AM A SICILIAN AMERICAN. THINGS YOU SHOULD KNOW. THEY DON'T PROVIDE ENOUGH HANGERS HAD TO CALL & ASK 3 TIMES FOR MORE. ONLY GOT A FEW MORE SO I HAD TO HANG 3 ITEMS ON EACH HANGER WAS NO CHAIR ON THE BALCONY & HAD TO ASK MANY TIMES TO GET ONE NO DIRECTIONS HOW TO WORK THE AIR CONDITIONER NEVER GIVEN ANY INFO THAT YOU HAD TO PUSH O TO GET TO LOBBY NEVER WAS TOLD THAT THE FRONT DOOR WAS LOCKED AT A CERTAIN TIME & THAT THERE IS A BUTTON YOU HAD TO PUSH TO GET INSIDE FIRST 2 NIGHTS I WATCHED A MOVIE ON NETFLIX THAT WAS IN ENGLISH CALLED FRONT DESK & HAD A TECHNICIAN COME UP TO SHOW ME HOW TO WORK REMOTE WAS TOLD THAT ONLY SPORTS & NEWS WAS AVAILABLE IN ITALIAN & TOOK MY REMOTE & GAVE ME ANOTHER ONE NO ICE BUCKET IN ROOM NOR WAS TOLD WHERE AN ICE MACHINE WAS LOCATED ASKED FOR THE CONCIERGE & FRONT DESK SAID THEY WERE THE CONCIERGE & NOT ALLOWED TO PRINT MY BOARDING PASSES MY LOCAL GUIDE CAME EVERY MORNING & WHEN I TOLD HER ALL THIS SHE SPOKE TO THEM SO A TABLE WAS BROUGHT UP FOR THE BALCONY ,AN ASHTRAY & MY BOARDING PASSES WERE PRINTED OUT & SHE SHOWED ME HOW TO WORK THE AIR CONDITIONER . THESE WERE THE ISSUES I HAD TO DEAL WITH WHICH MAY SEEM UNIMPORTANT FOR A 2 NITE STAY BUT 13 NIGHTS WAS VERY COSTLY & I WAS NOT TREATED WITH RESPECT OR GIVEN ANY INFO ABOUT THE HOTEL I DID GET MY WAKE UP CALLS I LOVED VENICE BUT WILL NEVER STAY AT THIS HOTEL AGAIN EVEN IF IT WAS FREE NORMAL PROCEDURE FOR ALL GUESTS IS TO TELL THEM INFORMATION ABOUT THE HOTEL WHEN THEY CHECK IN

Excellent. Would stay again

Short (too short) stay in Venice, perfect location especially when arriving by road. Very friendly and competent team

Love this hotel with its beautiful Venetian decor and so helpful and friendly staff. Close to transport routes and the Vaporetto to the Lido and Murano isles. Easy walk to all the best tourist spots.

Hotel is beautiful inside, service is great. I did have some problems including being given the wrong room and then the new room where the air con didn’t work although beautiful