Dear Guest Thank you for your kind words regarding your recent stay at Papadopoli Hotel Venezia. We are delighted to hear that you enjoyed our unique atmosphere and that our team contributed positively to your honeymoon experience. We look forward to welcoming you back in the future. Pamela Merlini General Manager

Dear Guest Thank you for sharing your wonderful experience at Papadopoli Hotel Venezia. We are delighted to hear that our staff, particularly Mamadou and Roberta, provided you with exceptional service and assistance during your stay. It is gratifying to know that our location contributed positively to your visit. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, Pamela Merlini General Manager

Dear Guest Thank you for taking the time to share your experience regarding your recent stay with us. We are delighted to hear that you enjoyed the well-appointed room with its lovely views, and that our team at the front desk provided courteous and helpful service throughout your visit. It is also wonderful to know that you appreciated the breakfast served in the garden. We acknowledge your feedback regarding the air conditioning and understand how important it is for our guests to feel comfortable during their stay. Your comments will be taken into consideration as we continuously strive to enhance our services. Additionally, we appreciate your suggestion about incorporating freshly cut vegetables into our breakfast offerings, and we will evaluate this for future improvements. We hope to welcome you back to Papadopoli Hotel Venezia in the future for another memorable stay. Pamela Merlini General Manager

Dear Guest Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location and the breakfast offerings. Your feedback about our staff and welcome gift is greatly appreciated. Looking forward to welcoming you back, Best regards, Pamela Merlini General Manager

Dear Guest Thank you for your kind words regarding your stay at Papadopoli Hotel Venezia. We are delighted to hear that you enjoyed the comfort of your room and appreciated the air conditioning, which is indeed a valuable amenity during the warmer months. Best regards, Pamela Merlini General Manager

Dear Guest, First of all, we would like to sincerely thank you for taking the time to share your experience with us and for the detailed feedback you provided. We are pleased to know that you appreciated the location of our hotel, its proximity to the train station, and the benefits offered to ALL Accor members. We are also glad to hear that you were satisfied with the cleanliness of the hotel and with some aspects of your stay. We have, of course, also taken your comments regarding the check-in process very seriously. Upon your arrival, we identified a discrepancy in the information received regarding your reservation. As this situation was not directly attributable to our hotel, and in order to avoid providing you with any incorrect information, we considered it necessary to carry out some checks before proceeding. Unfortunately, this verification resulted in a longer check-in process, and we sincerely apologize for the inconvenience and waiting time this caused you. We have also carefully noted your comments regarding breakfast, particularly concerning the availability of properly separated vegetarian options and the clarity of information regarding allergens and ingredients. We have already shared your feedback with the relevant department, considering it an important opportunity for improvement and a valuable contribution to helping us make our offering increasingly attentive to the needs of our guests. Once again, we sincerely thank you for your valuable feedback, which helps us identify the areas in which we can improve. We would be delighted to have the opportunity to welcome you back in the future and provide you with an even more positive experience that meets your expectations. Kind regards, Pamela Merlini General Manager

Dear Guest, Thank you very much for your lovely review and for sharing your experience with us. We are delighted to know that you enjoyed your three-night stay at MGallery Papadopoli Venice and appreciated our location, being central as well as convenient to the bus and train station. We are also pleased that our team was able to assist you and make your stay as comfortable as possible. Thank you as well for recommending the water taxi experience to our future guests. It is certainly a wonderful and memorable way to arrive in Venice. We look forward to welcoming you back to MGallery Papadopoli Venice for another enjoyable stay. Kind regards, Pamela Merlini General Manager

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your kind words regarding our excellent location, breakfast, the cosy and well-designed rooms, and especially the comfort of the bed. We are also pleased to know that you appreciated having bathrobes and slippers prepared for all three guests, as well as the warm and helpful welcome from our evening reception team. At the same time, we are sorry to learn that some aspects of your stay did not meet your expectations. We take your comments regarding both the cleanliness of the shower and the experience with our morning reception team very seriously. These are certainly not the standards we aim to provide, and we will take concrete actions with the departments involved to address these points and further improve the consistency of our service. Regarding the children’s breakfast policy, we would like to clarify that the new Accor Children Policy applies to children up to 12 years old. At our hotel, however, our policy has always provided complimentary breakfast for children up to 10 years old. As indicated in our hotel policies, each property may choose to participate in the programme. We fully understand that this distinction may have influenced your overall perception of your stay, particularly when travelling as a family, and we are sorry that it left you with a negative feeling. We take note of all your observations and are grateful for the opportunity to learn from your feedback. Concrete actions will be taken with all the departments involved, with the aim of improving ourselves continuously and ensuring an increasingly positive experience for all our guests. We sincerely hope that you will reconsider your decision and that we will have the pleasure of welcoming you back as our guest, giving us the opportunity to offer you the experience you deserve. Kind regards, Pamela Merlini General Manager

Dear Guest, Thank you very much for taking the time to share your feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Please accept our sincere apologies for the inconveniences you experienced, particularly regarding the air conditioning. We are also truly sorry to hear that the check-in and check-out processes did not meet your expectations. Thank you for your comments, they are very important to us, and we will certainly take them into consideration as we continuously work to improve both our facilities and the quality of our service. Despite these shortcomings, we are grateful for your positive rating and sincerely hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and seamless experience. Kind regards, Pamela Merlini General Manager

Dear Guest, Thank you very much for taking the time to share such a wonderful review. We are delighted to hear that you enjoyed our peaceful location along the canal, while still being within easy walking distance of the main attractions and restaurants. We are especially pleased that you enjoyed your upgraded room with a balcony and that it made your stay even more special. We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit. Kind Regards, Pamela Merlini General Manager

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate you bringing your experience to our attention, as comments such as yours give us the opportunity to reflect on our service and identify areas where we can improve. We are pleased to know that, despite the difficulties encountered, our manager was able to assist you and help improve the situation by offering you another room. We are also grateful for your kind acknowledgement of her efforts. That said, we are sincerely sorry for the inconvenience caused by the technical issue with the air conditioning in your room. We were not aware of the problem at the time of your check-in, and we are particularly disappointed that your experience did not reflect the level of comfort and service we aim to provide. We also regret the way the situation concerning the umbrellas was handled. On that day, we experienced a sudden and particularly heavy rainstorm, and our usual practice is generally to provide one umbrella per couple, in order to ensure that we can accommodate as many guests as possible and avoid leaving anyone without an umbrella. Nevertheless, we understand that, in your particular situation as a group of five, you expected a more accommodating and helpful approach from our Front Desk team. We are especially sorry if the communication and tone used during this interaction made you feel uncomfortable or unwelcome. This is certainly not the impression we wish to leave our guests with. Your comments regarding the service have been taken seriously, and we will use your feedback to reinforce with our team the importance of empathy, courtesy and finding the best possible solution for our guests, particularly when they are experiencing an inconvenience. Thank you once again for taking the time to share your feedback with us. We sincerely hope to have the opportunity to welcome you back as our guest in the future and to provide you with the comfortable and pleasant experience you should have received on this occasion. Kind regards. Pamela Merlini General Manager

Dear Guest, Thank you sincerely for taking the time to share your experience with us. It truly means a lot to know that, despite the inconvenience you encountered, you had an overall wonderful stay and appreciated our hotel, our team, the comfort of your room, and the beautiful view. We are genuinely sorry about the situation with the main elevator. Unfortunately, this was an entirely unexpected technical issue, and the situation was made even more difficult by the Ferragosto summer holiday period, when many specialized companies in Italy are closed, resulting in longer than usual repair times. We did, of course, have an additional elevator available throughout this period to allow our guests to reach the different floors, although we completely understand that this could not fully make up for the inconvenience caused. Thank you again, from the bottom of our hearts, for your understanding and for taking the time to share your feedback with us. It would be a real pleasure to welcome you back in the future, and to offer you the flawless experience we always strive to provide. Warmest regards, Pamela Merlini General Manager

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your first stay with us and that you are already looking forward to returning. It is lovely to know that you appreciated our convenient location, as well as the quality of your room and our breakfast. Your kind words are a great encouragement to our entire team, and we truly look forward to welcoming you back for another enjoyable stay. Best regards, Pamela Merlini General Manager

Dear Guest, Thank you very much for taking the time to share your feedback with us. First of all, we would like to thank you for your Platinum status within the ALL Accor program and for your loyalty to our brand. We truly value our Platinum members and always do our best to accommodate their requests. The late check-out is upon availability and reconfirmed only on the day of departure, depending on the hotel’s availability. In this particular case, as we were unable to confirm the extension until 2:00 PM, the standard check-out time of 12:00 PM remained applicable. This was necessary as the room had been already reserved, we had to ensure that we could prepare it in time and guarantee the check-in time. We are nevertheless sorry if the way this was communicated made you feel uncomfortable or unwelcome, as this was certainly not our intention. Regarding the condition of the room, we have taken note of all the points you mentioned, including the smell, the bathroom door and the dripping shower, and we have already shared your feedback with the relevant department for the necessary checks and corrective action. Thank you once again for taking the time to share your experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the stay and level of service you rightly expect from us. Kind regards, Pamela Merlini General Manager

Dear Guest, Thank you very much for your kind and positive review. We are delighted to hear that you enjoyed your stay with us and that our team contributed to making your experience in Venice even more enjoyable. It is especially rewarding to know that you appreciated our local tips and recommendations. We are always happy to share our knowledge of the city and help our guests discover Venice beyond the most well-known sights. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Papadopoli Venezia in the future. Kind regards, Pamela Merlini General Manager

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you had such a pleasant stay at Papadopoli Venezia and that you enjoyed your beautiful room, the canal views, and also the elegant décor. It is particularly gratifying to know that you found your room both quiet and comfortable, and that our team contributed positively to your experience. Your kind words are truly appreciated and will be shared with our staff. We would be delighted to welcome you back to Venice and Papadopoli Venezia in the future. Kind regards, Pamela Merlini General Manager

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and, in particular, appreciated the dedication and attentiveness of our team. It is wonderful to know that you found your room lovely, the bed comfortable, and the air conditioning to your satisfaction. Your kind words are a great encouragement to our staff, and we will be very happy to share your compliments with them. We hope to have the pleasure of welcoming you back to the Papadopoli Venezia for another enjoyable stay. Kind regards, Pamela Merlini General Manager

Dear Guest Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you appreciated our convenient location and found our staff to be accommodating. I regret any confusion regarding the breakfast inclusion in your booking. While we strive to provide clear information, I understand how such discrepancies can impact your experience. Your comments are valuable and will be taken into consideration as we continuously work to enhance our guest services. Sincerely, Pamela Merlini General Manager

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our wonderful location, right on the canal and within easy reach of cafés and restaurants, we are also proud to read that the cleanliness of the hotel and the attentiveness of our team contributed positively to your stay. We are particularly pleased to know that, despite a few inconveniences, you had an overall pleasant stay and found your check-out smooth and effortless. We sincerely apologize for the issues you encountered, first with the air conditioning in one room and subsequently with the shower in the other room. We understand how inconvenient this must have been, and we are pleased that our team was able to respond promptly and assist you when the issue was reported. Your comfort and satisfaction are extremely important to us, and we have taken note of your comments to continue improving our services and facilities. It was a pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back to Venice and our hotel for another enjoyable stay in the future. Best regards, Pamela Merlini General Manager