Hotel Papadopoli Venezia - MGallery

Hotel Papadopoli Venezia - MGallery 4 stars

Customer review rating (ALL Rating) 4.8/5 889 reviews

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Hotel extras

  • ALLSAFE-certified hotel. Free medical telecare.

  • Strategic location, accessible by car

  • Executive Suite with breathtaking views over Venice

  • Fully renovated hotel and rooms in perfect Venetian style

  • Terrace bar and Giardino d'Inverno restaurant in the most luxurious winter garden in Venice

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Papadopoli Venezia - MGallery

Santa Croce 245, Giardini Papadopoli
30135 VENICE
Italy

GPS:45.437907, 12.321094

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Giardino d'Inverno

Known for its dishes inspired by the Venetian tradition, the restaurant is perfect for banquets, business lunches and weddings, but it is also the ideal place for romantic dinners.

Our accommodation(s)

A sober and elegant hotel, symbol of Venetian culture and tradition. 100 different rooms and suites reflecting the elegance of 18th century, with views over the Tolentini Canal and Papadopoli Gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  889 reviews

TripAdvisor Rating  4.5/5  2,886 reviews

Great location from train and bus terminals

Customer review rating 4.5/5

Justin Couples - Confirmed reviews ALL

Nice upsacle hotel with friendly service, and nice amenities.

Well located and excellent service

Customer review rating 4.5/5

Anders P. Couples - Confirmed reviews ALL

Great check-in service and recognition of Accor membership, not common in Europe. Great room with view of the city. Also good help after an unintentionally swim in the Grand canal. Good location, 200m from taxi and busses i to and out of Venice.

Great experience!

Customer review rating 5.0/5

Lacylashea Couples - Confirmed reviews ALL

Everyone was friendly, kind and ensuring our stay was a great one!

Excellent Return Visit

Customer review rating 5.0/5

Daw Couples - Confirmed reviews ALL

Check-in was very efficient and all questions regarding our stay were answered fully. Prior to arriving we contacted the hotel with logistical questions and the email response was timely and detailed. Our guest room was well appointed and very clean. The location is excellent, close to train and bus transportation as well as canal transportation access-all within walking distance We would definitely stay again and refer to friends/family.

Beautiful Room

TripAdvisor rating 3.0/5

531brandyt Couples - TripAdvisor review

Beautiful Room in a great location. We had an outstanding deluxe room in a great location on a side canal in central Venice, about 5 min walk from the train station, right behind the park. Our room had a private balcony. The room was decorated beautifully, and had a super cool LED shower that changed colors when on. The breakfast buffet was very good. Cons: the hotel left a pamphlet with “call this number for gondola scheduling” but when we called it, told us they don’t do that. The concierge(s) were unfriendly. The AC would not go below 21.5 C and that was toooo hot at night. The bed was really, really uncomfortable. They obvi know, too, because they put a pillow topper or something on it and you can see it get indented where you lay after the first night. And the room we were in was very near the housekeeping office and their phone/alarms kept going off and the door was slamming and the they were yelling and chatting right there loudly in the early morning hours. The room was beautiful, but I wouldn’t stay here again.

Dear Guest 531brandyt Thank you for sharing with me with recent experience at our Hotel and for your appreciations words relating the room you stayed, which is undoubtedly one of our beautiful deluxe double rooms. I am however sorry to read a general dissatisfaction in your review, so first of all please allow me to send you our apologizes for not having fully met your expectations. At the same time, I would like to reply to your detailed text to better explain our position: Gondola: I am not sure to have understood what happened.. we do not have pamphlets in room promoting gondola rides (we have reduced at minimum paper in room for safety reasons, and to be more eco-friendly). If you refer to our Memorable Moment offer, displayed on our digital concierge, we regularly offer it to our clients as it is part of our brand concept. It might have been a misunderstanding on this matter I suppose, for which I personally apologize. Bedding arrangement: all our mattresses have a soft cover on the top plus a unique double sheet to give more comfort and softness; bedding arrangements have been replaced with our recent renovation, and I can personally guarantee the quality of our products. Of course the softness could be a matter of personal preference, but allow me to say the our bedding arrangements are of premium quality. All products we use are verifiable on the official store https://sofitelboutique.com/en/sofitel-mybed. Air Conditioning: Our cooling system works regularly in all the Hotel and no anomalies have been found last week. Moreover, temperatures in Venice were not so high (max 26 degrees) to cause a crash in the aircon system. When the rooms reach the temperature set, it turns automatically in standby mode to keep the degrees, and restart when temperature get higher. Staff: all our team work with the common purpose to take care of all our guests giving an unforgettable service experience. We very much regret to read that the staff did not have the right attitude, as politeness and professionalism are, since always, one of our strength point most awarded by our clients feedback. My deepest apologize goes to you as, if we gave you this perception, we surely have our responsibilities for which we will take the appropriate measures to prevent any future occurrence. I sincerely hope that, despite your remarks, you enjoyed your stay in our beautiful city and would like to give us the chance to better serve you in a future, Kindest regards Pamela Merlini General Manager

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Other web-users rate our hotel

  • 366 reviews 9.5/10 Location
  • 378 reviews 9/10 Room
  • 512 reviews 9.7/10 Service
  • 199 reviews 9.5/10 Breakfast
  • 164 reviews 8.8/10 Comfort
  • 133 reviews 8.8/10 Food
  • 129 reviews 9.6/10 Vibe
  • 97 reviews 9.5/10 Amenities

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