Hotel Papadopoli Venezia - MGallery

Dear Guest 531brandyt Thank you for sharing with me with recent experience at our Hotel and for your appreciations words relating the room you stayed, which is undoubtedly one of our beautiful deluxe double rooms. I am however sorry to read a general dissatisfaction in your review, so first of all please allow me to send you our apologizes for not having fully met your expectations. At the same time, I would like to reply to your detailed text to better explain our position: Gondola: I am not sure to have understood what happened.. we do not have pamphlets in room promoting gondola rides (we have reduced at minimum paper in room for safety reasons, and to be more eco-friendly). If you refer to our Memorable Moment offer, displayed on our digital concierge, we regularly offer it to our clients as it is part of our brand concept. It might have been a misunderstanding on this matter I suppose, for which I personally apologize. Bedding arrangement: all our mattresses have a soft cover on the top plus a unique double sheet to give more comfort and softness; bedding arrangements have been replaced with our recent renovation, and I can personally guarantee the quality of our products. Of course the softness could be a matter of personal preference, but allow me to say the our bedding arrangements are of premium quality. All products we use are verifiable on the official store https://sofitelboutique.com/en/sofitel-mybed. Air Conditioning: Our cooling system works regularly in all the Hotel and no anomalies have been found last week. Moreover, temperatures in Venice were not so high (max 26 degrees) to cause a crash in the aircon system. When the rooms reach the temperature set, it turns automatically in standby mode to keep the degrees, and restart when temperature get higher. Staff: all our team work with the common purpose to take care of all our guests giving an unforgettable service experience. We very much regret to read that the staff did not have the right attitude, as politeness and professionalism are, since always, one of our strength point most awarded by our clients feedback. My deepest apologize goes to you as, if we gave you this perception, we surely have our responsibilities for which we will take the appropriate measures to prevent any future occurrence. I sincerely hope that, despite your remarks, you enjoyed your stay in our beautiful city and would like to give us the chance to better serve you in a future, Kindest regards Pamela Merlini General Manager