Novotel Venezia Mestre Castellana Hotel 4 stars

The cleanliness of the hotel isn't fabulous unfortunately. We've stayed at other Novotel hotels worldwide and found this one to be the most disappointing one. On 14-16 August, we stayed at this Novotel and our bathroom ceiling was leaking because of the aircon. Every single day, someone came to resolve it but it was just temporary. Hours later, the same problem happened. Very disappointing. During breakfast, we couldn't spot any staff to ask for the baby high chair. I had to ask the receptionist instead. She was very helpful. The high chair was torn and in terrible condition though.

Our stay at this hotel was below expectations. In the room, we did not have any cups, coffee, tea or water which is unconceivable for a 4 star hotel. The shower cap was broken. The breakfast was a mess, there were big queues as the hotel personnel was serving from the buffet and they did not have a well-functioning service. The person who served us put croissants on top of ham, really disgusting, not enough cutlery, a really disappointing experience. The pool is open only from 11 to 7 pm so for someone who's only transiting it's really hard to enjoy the pool due to the restricted number of hours. The water in the pool is really cold and there are only a few sun beds, so you really need to be lucky to get one.

You are able to reach Venice within 25 Minutes per Bus for only 1,50 € One-Way per Person. The furniture and the interior is outdated but clean. The AC works perfect. However the breakfast was bad. People was queuing up, and the quality of the food was not as good as expected.

Very long queue to get breakfast. It took more than 45 minutes. It is disappointing to stay such long with children. Not expected from 4 star hotel. The door accessing cards have been changed every day, as they were not working. It is annoying to change every day.

Super Hotel.

Good localization, nice rooms, friendly staff BUT now with covid times, queues during the breakfast are horrible and it is a joke. There is no sense that the staff js giving you the food if there is NO SOCIAL DISTANCE during the breakfast, really terrible, you have to wait 20-30 minutes to get a food it is really a joke! You should change it!

The Hotel is Older - Carpets are dirty and old. The Bathroom is old, like the old Ibis. The swimming pool is ok. They have a nice place at the stairs with a nice Balcony. 45min from Veneza with bus And train 20min with the car from Veneza But it’s old and the rooms are more like a Ibis

same above

The rooms are great, the beds are comfortable, but there was a big chaos at breakfast. We could not enjoy the breakfast due to a very long waiting queue and had no place to seat. I thing this could be managed much better.

The rooms were a nightmare. The buttons of the lights are broken beside the bed. The sofa bed is almost damaged. There are mosquitoes in the room. Kids had bug bites. Coming to the breakfast part, there was a 25-30 person minimum queue everyday, and a waiting time of 30-45 mins to get to your turn. The breakfast says buffet, but there were 2 ladies serving breakfast who were extremely arrogant and just asks you what you want and behaves just as in some hostel canteen!! When you want something else later, you have to be in tje queue (30mins) again!! There is not even a nice bread. They are baking baguettes and giving these out as breads! They are stale! You can forget about the fresh juice! There is a automat which Dispenses some liquid but definitely cannot define that as fresh juice! We wanted to have a beer at night wen to the hotel bar, we got two beers and sat out. No table was cleaned! The staff left without removing the glasses of previous guests. We had to remove them and place on other table and make space for us! The beer was overly charged! Its a shame! It was 16€ for 2 bottles of 330ml beers. We were in a 5 star hotel previous night and they charged 6€ for the beer along with a nice service!! This is no where compared to that! The hotel staff was not helpful in suggesting the transportation means as well! The guy in the front desk said that the last bus to come to hotel was at 00:30 or so but the last bus was 11:15. we got stuck at the train stop and had to walk 2,5 kms in the midnight with kids as we dint get any taxis!! The hotel was overly booked despite the Corona situation and hence the places are exploded. No minimum distance maintained! No cleanliness maintained! Absolutely dissatisfied and disappointed from the last stay!

I think there is room for improvements. Breakfast logistics made us buy breakfast elsewhere. Information on homepage incorrect. No coffee or tea making facilities in the room. No possibility of ordering food at late arrival No minibar despite choosing a next level room As a diamond level customer i did expect more

The hotel is well maintaned, the rooms are not to largest, but well maintained and cleaned. The AC in the room could use a little upgrading as the room was rather warm and the AC could not cool the room. The breakfast was a mess with average food and total misorganization due to the Covid rules - word of advice: get your breakfast elsewhere.

I love Accor hotels and this one is perfect for a short stay if I have flight from Marco Polo. Hotel has perfect location near the highway, is a little bit dated but clean and well maintained, staff is so kind and helpful, they gave me gratis parking and wellcome drink. If you want a quick refreshement, there is quite large pool as well. Make a long story short: I will be back.

great service...specially from Michael !! We will definitely be back !

In total we spent 3 nights. Easy to access hotel. Not far away from Venice (15 min by bus). Nice, spacious rooms. Very kind and helpful staff at the reception desk. One definitively negative point: only average breakfast (not at usual Novotel standard) and very unpleasant servers.