Novotel Venezia Mestre Castellana 4 stars

Customer review rating (ALL Rating) 4.3/5 1,150 reviews

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Via Ceccherini 21, 30174 VENEZIA MESTRE, Italy

Description

Hotel extras

  • Near the center of Mestre, Mestre Station and Venice Airport

  • 7 km from Venice, reachable by car or public transport (bus and tram)

  • Large conference centre, with 6 fully equipped rooms, up to 340 people

  • Outdoor seasonal pool: family friendly with playground and pet friendly

  • Guarded parking for a fee and free parking near the hotel

Our accommodation(s)

Hotel location

Novotel Venezia Mestre Castellana

Via Ceccherini 21
30174 VENEZIA MESTRE
Italy

GPS:45.503769, 12.234653

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PEOPLE BISTROT

Treat yourself to a moment of escape at our People Bistrot, where the attention paid to customers is equal to the quality of raw materials. Enjoy Mediterranean cuisine and a selection of great wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,150 reviews

Customer review rating 3.5/5

Csaba M. Friends - Confirmed reviews ALL

Overall good experience, although the TV was an antique piece and the couch is in need of some repairs, as the segment where my leg was is slanted. The breakfast was great and a genuine high point with fresh high quality food. We didn’t know that we didn't need to pay for the Venice daily tax when booking at your location, and the only place this is mentioned is only in Italian at the front desk, and not English, so we missed it and bought them even though we didn’t need to.

Dear Csaba M., Thank you for taking the time to share your thoughts regarding your recent stay with us. We are pleased to hear that you enjoyed the breakfast and found the quality of the food to be exceptional. However, we sincerely apologize for the discomfort caused by the condition of the furniture in your room and the issues you encountered with the television. Regarding the Venice daily tax, we appreciate your feedback about the communication at the front desk and will consider your comments for future improvements. We strive to provide clear information to all our guests in multiple languages to ensure a seamless experience. Best regards, Michele Napolitano - Guest Relation Manager

Customer review rating 4.5/5

Sorin B. Families - Confirmed reviews ALL

Staff was excellent, location is ok (12min walk to bus which gets you in Venice in 20 min).

Dear Sorin B., Thank you for your positive feedback. We are pleased to hear that you found our staff excellent and appreciated our family-friendly environment. We look forward to welcoming you back for another enjoyable stay. Michele Napolitano - Guest Relation Manager

Customer review rating 2.0/5

Rajendra M. Families - Confirmed reviews ALL

No glass, no creamer, no milk, no sugar, had to request to get some basics. Poor customer service. Not expected of Novotel. Rooms were dated and smelled cigarettes. That's why cancelled Novotel and booked Holiday inn Milan.for the next leg.

Dear Rajendra M., Thank you for your feedback. We sincerely regret that your stay did not meet Novotel standards and apologize for the inconveniences you reported. We take the reports regarding the lack of basic amenities and the smell of smoke in the room very seriously; we have already initiated an internal review with the relevant departments to ensure similar incidents do not occur again. Our priority is to offer a well-maintained environment and attentive service, and we regret that this was not the case this time. We hope to welcome you again in the future to provide you with the quality experience you deserve. Sincerely, Michele Napolitano - Guest Relation Manager

Customer review rating 1.0/5

Shah A. Families - Confirmed reviews ALL

Overall the stay was ok but no vegan hot meals provided. Also the hotel does not have steam and sauna. Air conditioning not working

Dear Shah A., Thank you for your feedback regarding your recent stay. We regret that we did not meet your expectations with the availability of vegan hot meals and the air conditioning issue you experienced. We appreciate your comments and will take them into consideration for future improvements. Michele Napolitano - Guest Relation Manager

Customer review rating 4.0/5

Gemma H. Families - Confirmed reviews ALL

3 nights to visit Venice. Hotel is nice but location isn’t as convenient as we had thought.

Dear Gemma H., Thank you for your feedback regarding your recent stay. We appreciate your comments about our hotel and understand that the location may not have met your expectations for convenience. We hope to welcome you again in the future. Michele Napolitano - Guest Relation Manager

Other web-users rate our hotel

  • 746 reviews 8.4/10 Location
  • 1,012 reviews 6.4/10 Room
  • 1,216 reviews 8.9/10 Service
  • 22 reviews 6.8/10 WiFi
  • 591 reviews 7.8/10 Breakfast
  • 523 reviews 6.9/10 Cleanliness
  • 304 reviews 4.7/10 Vibe
  • 167 reviews 5.9/10 Amenities

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