Novotel Venezia Mestre Castellana 4 stars

Customer review rating (ALL Rating) 4.3/5 1,332 reviews

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Novotel Venezia Mestre Castellana - Image 1
Novotel Venezia Mestre Castellana - Image 2
Novotel Venezia Mestre Castellana - Image 3
Novotel Venezia Mestre Castellana - Image 4
Via Ceccherini 21, 30174 VENEZIA MESTRE, Italy

Description

Hotel extras

  • Near the center of Mestre, Mestre Station and Venice Airport

  • 7 km from Venice, reachable by car or public transport (bus and tram)

  • Large conference centre, with 6 fully equipped rooms, up to 340 people

  • Outdoor seasonal pool: family friendly with playground and pet friendly

  • Guarded parking for a fee and free parking near the hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Family Superior Room

Photo out of - Family Superior Room

Choose the Family room, ideal for children. Double bed and sofa bed, it is for up to 4 people. Minibar, safe, satellite TV, tea and coffee makers, WIFI and bottle of water.

  • Views:

    City View

Max. number of persons
4
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 27'/69 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
  • Views: City View
  • Accessible room
See availabilities

Whatever the reason for your trip, our Superior room awaits you! Comfort and technology: air conditioning, bath with shower, minibar, safe, hairdryer, tea/coffee maker, satellite TV, WIFI. Max 2 adults.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 27'/69 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Why choose an Executive Room? For its additional services and products! Espresso machine, exclusive courtesy kit, bathrobe and slippers, free WiFi, free local calls and a bottle of water as a welcome.

  • Views:

    City View

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Venezia Mestre Castellana

Via Ceccherini 21
30174 VENEZIA MESTRE
Italy

GPS:45.503769, 12.234653

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 215 rooms
  • 12 rooms for people with reduced mobility
  • 99 family rooms
  • 8 connecting rooms
  • 215 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Entertainment

  • Football Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

11 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Outdoor playground for children
  • Play area
  • Green area
  • Foosball
  • Children''s TV Channels

Well-being

PISCINA NOVOTEL

  • Outside
  • On site

PALESTRA NOVOTEL

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Outdoor parking
  • Public
  • 80 parking spaces
  • Max Limited Height: 0.03 m / 9.84 ft

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

NOVOTEL PRIVATE PARKING

Additional charge

Via Ceccherini 21, 30174 Venezia Mestre, Italy

GPS:45.503769, 12.234653

Parking information

  • On site
  • Enclosed outdoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.03 m / 9.84 ft

  • Parking pricing: 10 EUR 10 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

PEOPLE BISTROT

Photo out of - PEOPLE BISTROT

Treat yourself to a moment of escape at our People Bistrot, where the attention paid to customers is equal to the quality of raw materials. Enjoy Mediterranean cuisine and a selection of great wines.

Cooking style
Mediterranean
Chef name
Michele Avitto
Capacity
150
Accessibility
Accessible service
Via Ceccherini 21, 30174 Venezia Mestre, Italy
Telephone +39 041 506 6511

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Treat yourself to a moment of escape at our People Bistrot, where the attention paid to customers is equal to the quality of raw materials. Enjoy Mediterranean cuisine and a selection of great wines.

At our bar, you will find a wide selection of whiskeys or international cocktails offered by the hotel, to relax by the pool and enjoy a pleasant aperitif accompanied by tasty snacks.

Start your day right with a tasty breakfast! An extensive buffet with a variety of sweet and savory dishes, from continental to European breakfast. All accompanied by real coffee, made in Italy!

Our hotel has a large outdoor area with garden and seasonal swimming pool, where you can relax sunbathing and sipping a drink.

Our hotel has a free fitness room, with technical equipment for your workout. Free for guests and open 24/24.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,332 reviews

Customer review rating 4.5/5

Molly G. Business - Confirmed reviews ALL

Dear Molly G., Thank you for your kind words regarding our service. We are pleased to hear that our staff was able to assist you during your time of need. Your well-being is our priority, and we are glad we could help. Michele Napolitano - Guest Relation Manager

Customer review rating 1.5/5

Jo N. Friends - Confirmed reviews ALL

Dear Jo N., Thank you for sharing your thoughts regarding your recent stay at Novotel Venezia Mestre Castellana. I sincerely regret that your experience did not meet your expectations, especially in comparison to other Novotel locations you have enjoyed. I appreciate your feedback about the room amenities and the overall decor. Your comments regarding the breakfast selection have been noted. We strive to offer a diverse buffet that includes a variety of sweet and savory options. I am sorry to hear that it did not align with your preferences. We aim to provide a fulfilling dining experience for all our guests. Additionally, I regret to learn about the service issues you encountered. Our staff is trained to ensure a welcoming atmosphere, and your experience does not reflect our standards. I will communicate your feedback to the relevant departments for evaluation and improvement. Thank you for acknowledging the cleanliness of our hotel and the service from our reception staff. Your input is invaluable as we continually seek to enhance our services. Sincerely, Michele Napolitano - Guest Relation Manager

Customer review rating 3.5/5

Camilo S. C. Families - Confirmed reviews ALL

Dear Camilo S. Cabral, Thank you for your feedback regarding your experience at our hotel. We understand that transportation can be a concern when visiting Venice. While our location may not be ideal for everyone, we do collaborate with a service that offers shuttle transportation to Piazza San Marco for your convenience. Best regards, Michele Napolitano - Guest Relation Manager

Customer review rating 3.0/5

Sana S. Friends - Confirmed reviews ALL

Dear Sana S., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you encountered with the bathroom amenities, room phone, and safe. We strive to ensure that our guests have a comfortable experience, and it is disheartening to learn that we fell short in these aspects during your visit. Your comments about the lack of toiletries and the issues with room facilities have been duly noted. We appreciate your patience in resolving the matters with the safe and will use your insights to enhance our service. Thank you for bringing these concerns to my attention. Best regards, Michele Napolitano - Guest Relation Manager

Customer review rating 5.0/5

Lyndsey A. Couples - Confirmed reviews ALL

Dear Lyndsey A., Thank you for your kind words regarding our location and staff. We are delighted to hear that you found our rooms comfortable and appreciated the parking options available. We look forward to welcoming you back for another enjoyable stay. Michele Napolitano - Guest Relation Manager

Dear Molly G., Thank you for your kind words regarding our service. We are pleased to hear that our staff was able to assist you during your time of need. Your well-being is our priority, and we are glad we could help. Michele Napolitano - Guest Relation Manager

Customer review rating 1.5/5

Jo N. Friends - Confirmed reviews ALL

The London novo is better and when I’ve stayed there it’s either got no working elevator, Pervy staff, staff which dragged my friend out the hotel for leaving her room card in her room by their hair or no air conditioning in the rooms during a heatwave 😬 So idk what that says about this place😂🙌 It’s nothing special for a novo unfortunately. As said the London one and Edinburgh ones are perfect! The rooms are layouted nicely, nicely decorated, good breakie, great staff and perfectly situated. Would recommend them even with Londons flaws and would stay again. But this novo… I wouldn’t return. Idk it just wasn’t it. If walking from the station, it’s a long, dodgy walk and practically on a highway? Tbf our fault we didn’t look up the location only that it was walkable. The hotel its self was alright… it was very clean. But the rooms were lack luster compared to other novos. Our room had a small sad painting and that was it 😂 there was no main mirror by the desk and only one plug socket we could find in the room. So you can imagine when we’re both trying to straighten and curl our hair or when we want to charge our phones 💀 lighting sucks for putting on makeup in the bathrooms (warm lighting). Breakfast isn’t worth it. If wanting to go out on a full stomach get ready for CAKE! Maybe it was me but I was expecting more. There was only: scramble egg , hard boiled egg, a square of pizza and beacon if you wanted something savoury. The rest was: croissants, cake, tarts, more cake, cereal, toast, cheese(recommend the cheese), salad and only two pieces of fruit. Watermelon and apricot. And… more cake.oh also pancakes which were ravaged before you get a chance to blink. I like a big breakfast but I felt like I was full of nothing by the end. I’m a fruity girl and a girl can’t just live if watermelon for a full day of walking about Venice. So stuffed myself with mainly bread and cheese😂 Also went to Lidls which is a 5 mins walk for an extra scran as said; you can’t run of pure cake. We did get a breakfast box as we had to be at the airport for 6… MORE CAKE!!! Lots of cake. It was a joke. We pulled out one box and it was cake. Pulled out another box and it was a cake. But there was an apple there to… and more cake. We also had lunch here on the first day…. Yes we were one of the first to arrive for lunch but the waiting… waiting to get menus despite there being only 4 tables in service, waiting for the drinks, waiting for the food and then the waiting for the bill. The staff didn’t seem attentive and rather like ughhh another day of work. They stood around or avoid your gaze for the bill. I work in customer service and I know we do have a cheeky chat infront of customers but we always keep them comfortable and ask if they need anything else, always say your food will be with you shortly, would you like another drink? None of that. There was no communication. The food wasn’t great either. I had the pasta and that was gone in seconds. Not in a good way. There wasn’t much. The burger: it reaked of liver. Yes it was probably a liver and mince burger but what meat it was was never said. It was off putting just by the smell. Staff. Poor. They were so arrogant and just didn’t want to know vibes. There was one lovely girl at the reception and thankyou to her🫶 she was lovely! But yeah not the best. Rather have the goat Solomon from Novotel London any day!! WHAT A MAN! But yeah they weren’t the greatest. Very dismissive and just cold. At the end of the day it was just a place to stay. But I wouldn’t rant on and recommend it👍

Dear Jo N., Thank you for sharing your thoughts regarding your recent stay at Novotel Venezia Mestre Castellana. I sincerely regret that your experience did not meet your expectations, especially in comparison to other Novotel locations you have enjoyed. I appreciate your feedback about the room amenities and the overall decor. Your comments regarding the breakfast selection have been noted. We strive to offer a diverse buffet that includes a variety of sweet and savory options. I am sorry to hear that it did not align with your preferences. We aim to provide a fulfilling dining experience for all our guests. Additionally, I regret to learn about the service issues you encountered. Our staff is trained to ensure a welcoming atmosphere, and your experience does not reflect our standards. I will communicate your feedback to the relevant departments for evaluation and improvement. Thank you for acknowledging the cleanliness of our hotel and the service from our reception staff. Your input is invaluable as we continually seek to enhance our services. Sincerely, Michele Napolitano - Guest Relation Manager

Customer review rating 3.5/5

Camilo S. C. Families - Confirmed reviews ALL

Hotel is OK, but given Mestre’s and Venice’s transportation challenges, the location is not ideal

Dear Camilo S. Cabral, Thank you for your feedback regarding your experience at our hotel. We understand that transportation can be a concern when visiting Venice. While our location may not be ideal for everyone, we do collaborate with a service that offers shuttle transportation to Piazza San Marco for your convenience. Best regards, Michele Napolitano - Guest Relation Manager

Customer review rating 3.0/5

Sana S. Friends - Confirmed reviews ALL

Hi, I booked a Family Superior Room and was surprised that the bathroom only had shower gel and shampoo, with no other toiletries provided, unlike other Novotel hotels I’ve stayed at. The room phone was also not working properly because the wire was loose, so I had to hold it up whenever I needed to make a call. The safe had no batteries either, and although this was eventually resolved, it took several complaints. I’m disappointed that these basic issues occurred during our stay and hope they can be addressed.

Dear Sana S., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you encountered with the bathroom amenities, room phone, and safe. We strive to ensure that our guests have a comfortable experience, and it is disheartening to learn that we fell short in these aspects during your visit. Your comments about the lack of toiletries and the issues with room facilities have been duly noted. We appreciate your patience in resolving the matters with the safe and will use your insights to enhance our service. Thank you for bringing these concerns to my attention. Best regards, Michele Napolitano - Guest Relation Manager

Customer review rating 5.0/5

Lyndsey A. Couples - Confirmed reviews ALL

Fabulous place to stay. Friendly staff and comfortable rooms. Plenty of parking, paid and unpaid. Would happily stay again

Dear Lyndsey A., Thank you for your kind words regarding our location and staff. We are delighted to hear that you found our rooms comfortable and appreciated the parking options available. We look forward to welcoming you back for another enjoyable stay. Michele Napolitano - Guest Relation Manager

Customer review rating 5.0/5

Anmol S. Families - Confirmed reviews ALL

All was good

Dear Anmol S., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you appreciated our location and that everything met your expectations. We look forward to welcoming you back in the future. Michele Napolitano - Guest Relation Manager

Customer review rating 2.0/5

Kirsten H. Couples - Confirmed reviews ALL

One lamp mising light for 2 of 3 days, and pool closed the day after our arrival😕

Dear Kirsten H., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience caused by the missing lamp and the closure of the pool during your visit. Your comments are valuable, and I will ensure they are noted for future improvements. Michele Napolitano - Guest Relation Manager

Customer review rating 1.5/5

Jennifer Y. Couples - Confirmed reviews ALL

Not meet my expectations of 4 star Hotel.

Dear Jennifer Y., I appreciate your feedback regarding your stay. I am sorry to hear that our location did not meet your expectations. We strive to provide a quality experience for all our guests, and your comments will be taken into consideration for future improvements. Michele Napolitano - Guest Relation Manager

Customer review rating 4.0/5

San T. L. Families - Confirmed reviews ALL

When comparing the room amenities with those I have experienced at other Novotel hotels in Asia in previous years, I was surprised that glassware was not provided for drinking water, tea, or coffee. Additionally, there was no information provided near the telephone indicating which numbers should be used to contact Reception, Housekeeping, or Room Service. I also found the internet speed to be quite slow. I hope this feedback will be helpful in improving the overall guest experience.

Dear San T. L., Thank you for your positive feedback regarding your comfortable stay and our helpful staff. We appreciate your observations concerning the lack of glassware and the absence of contact information by the telephone. Your comments are valuable and will be taken into consideration as we continually strive to enhance our guest experience. Additionally, we acknowledge your concerns about the internet speed and will assess this further to ensure better connectivity for our guests. We hope to welcome you back in the future for an even better experience. Michele Napolitano - Guest Relation Manager

Customer review rating 3.5/5

Nesta J. Families - Confirmed reviews ALL

Room was smelly, luckily the window opened. Staff on reception were very helpful, restaurant waiters a bit odd. Only there for one night. Grandson was really disappointed as pool was closed but there were no signs saying that.

Dear Nesta J., Thank you for sharing your experience and for appreciating the helpfulness of our staff. We apologize for the inconvenience related to the pool: it was closed for just one day due to an unexpected accident involving our lifeguard, who was unable to attend. This was therefore a completely unforeseeable situation. We had also posted informational notices throughout the hotel to keep our guests informed. We hope to welcome you back and offer you a stay that fully meets your expectations. Michele Napolitano - Guest Relation Manager

Customer review rating 4.5/5

Philip P. Couples - Confirmed reviews ALL

Overnight stop on way to Croatia

Dear Philip P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel convenient and comfortable for your overnight stop. We look forward to welcoming you again on your next journey. Michele Napolitano - Guest Relation Manager

Customer review rating 5.0/5

Ninoslava M. Families - Confirmed reviews ALL

The hotel is commendable. Helpful and friendly staff, cleaning at a high level, varied and delicious breakfast, the pool is an excellent oasis for relaxation after long walks, a corner for children to have fun while you enjoy a pizza at the bar. An excellent base for visiting Venice, Verona, Padua, Treviso and the surrounding beaches. The reception staff will always kindly give you the best advice for transportation and organization of your tours. I wholeheartedly recommend it, and we will definitely be back.

Dear Ninoslava M., Thank you for your kind review and for highlighting the aspects of your stay that you enjoyed. We are delighted to hear that our staff provided you with helpful service and that you appreciated the cleanliness and variety of our breakfast offerings. It is wonderful to know that you found our pool to be a relaxing oasis after your explorations and that your children enjoyed their time at the hotel. We look forward to welcoming you back in the future as you continue to explore Venice and its surroundings. Best regards, Michele Napolitano - Guest Relation Manager

Customer review rating 4.5/5

Yiu W. Y. Families - Confirmed reviews ALL

It’s just perfect for 4 of us stay in the hotel. Staffs are nice and helpful, reasonable price for accommodation and breakfast buffet, nice swimming pool, there’s just all perfect. One little thing is rooms could be more updated, the tv in the small is small.

Dear Yiu W. Y., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our staff helpful and enjoyed our breakfast buffet and swimming pool. We appreciate your suggestion about updating the rooms, including the television, and will take it into consideration for future improvements. Michele Napolitano - Guest Relation Manager

Customer review rating 4.0/5

Juvy J. S. Families - Confirmed reviews ALL

We chose this hotel for its proximity to the Airport, and to Venice Center. The room is spacious enough for us 2 kids and 2 adults. There is nothing around the area. Parking is available.

Dear Juvy J. S., Thank you for your kind feedback. We are pleased to hear that our hotel's location and spacious accommodations met your needs. We appreciate your understanding regarding the limited surroundings and hope you enjoyed your stay. Michele Napolitano - Guest Relation Manager

Customer review rating 0.5/5

Hacene A. Families - Confirmed reviews ALL

This hotel does not meet the Novotel standard , Bed not clean we feel ne urinal in our cover bed , I did a complaint about it with pictures , not well located , breakfast average , etc

Dear Hacene A., Thank you for sharing your experience. We sincerely regret that your stay did not meet your expectations, and we take your comments very seriously. We would like to point out, however, that as soon as you reported the stain on the mattress cover, our staff took immediate action to resolve the issue, with the precise goal of making your stay as comfortable as possible. We also wanted to offer you a gesture of thoughtfulness, which we felt was appreciated at the time. For this reason, we must admit that your low score was surprising, especially considering how quickly we addressed the situation as soon as we became aware of it. We are, of course, disappointed that, despite our intervention, your overall perception of the property remains so negative. Your comments regarding the breakfast, location, and room standards will be shared with our management, as every piece of feedback represents an opportunity for us to improve. Best Regards Michele Napolitano - Guest Relation Manager

Customer review rating 2.0/5

Emma M. Families - Confirmed reviews ALL

We have serious concerns about the ozone machine placed in our room, 811on 26.08.2026. . Told by the receptionist that it was safe to be in the room, however further research indicates that the room should be aired for 4 hours before anyone is allowed in the room. We were in there for two hours before going out. Ozone is a TOXIC GAS!! as such I am requesting urgent feedback from the hotel manager regarding this issue.

Dear Emma M., Thank you for contacting us and expressing your concerns. As Guest Relations Manager, I would like to immediately reassure you of the complete safety of your stay and provide you with all the necessary clarifications regarding the ozone generator treatment performed before your arrival. We fully understand your concerns; ozone is a powerful sanitizing and oxidizing agent and should not be inhaled in high concentrations. For this very reason, the safety of our guests is managed according to strict protocols. Our ozone generators operate on timed cycles in completely empty rooms. Once discharged, the ozone spontaneously and rapidly reconverts into pure oxygen. For rooms the size of our rooms, standard decay and ventilation times ensure complete elimination of the gas well before guests enter. We can confirm that by the time you entered room 811, the treatment had already largely concluded, the gas had completely decayed, and the room was 100% safe for your stay. In the future, we recommend that you address your concerns during your stay to ensure a prompt response, not through reviews (which are self-serving). We hope this clarifies how our hygiene and safety standards work. Best regards, Michele Napolitano - Guest Relation Manager

Customer review rating 3.5/5

Bojan P. Families - Confirmed reviews ALL

I think hotel needs to be updated little bit, but for 2 nights it was ok. It was the oldest Novotel I even been to. But the stuff is very helpful. Close to highway, there is free parking in front of hotel. 2-3min drive to shopping mall parking and train station for Venice. Breakfast was basic but not bad. crowded breakfast area. There is outside pool, you can get pool towels.

Dear Bojan P., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our helpful staff. We acknowledge your comments regarding the need for updates and the breakfast area being crowded. Our buffet breakfast offers a wide variety of options, and we strive to accommodate all our guests effectively during peak times. We are glad you found our location convenient for accessing nearby amenities and appreciate your note about the free parking available in front of the hotel. Thank you once again for your insights. Michele Napolitano - Guest Relation Manager

Customer review rating 4.5/5

Brian K. Couples - Confirmed reviews ALL

Good but thought it was close to mestre so if was shows distance from train station would of helpped

Dear Brian K., Thank you for your feedback. We are glad to hear that you found your stay comfortable. We appreciate your suggestion regarding the distance from the train station and will take it into consideration for improving our communication. Michele Napolitano - Guest Relation Manager

Customer review rating 5.0/5

Sreekanth K. Families - Confirmed reviews ALL

I wanted to express that I had a very pleasant stay at Novotel and truly appreciated the overall experience. The comfort and service made my visit enjoyable, and it left a very positive impression on me. I would be glad to stay there again in the future.

Dear Sreekanth K., Thank you for your kind words regarding your recent stay at Novotel Venezia Mestre Castellana. We are delighted to hear that you found your experience comfortable and enjoyable. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Michele Napolitano - Guest Relation Manager

Customer review rating 3.0/5

Joseph-daniel S. Families - Confirmed reviews ALL

Needs refurbishing as rooms are too old

Dear Joseph-Daniel S., Thank you for your feedback regarding the condition of the rooms. We appreciate your input and are always striving to enhance our guests' experiences. Your comments will be taken into consideration as we continuously evaluate our facilities. Michele Napolitano - Guest Relation Manager

Other web-users rate our hotel

  • 834 reviews 8.3/10 Location
  • 1,123 reviews 6.4/10 Room
  • 1,399 reviews 8.8/10 Service
  • 21 reviews 7.3/10 WiFi
  • 682 reviews 7.3/10 Breakfast
  • 570 reviews 7/10 Cleanliness
  • 354 reviews 4.7/10 Vibe
  • 64 reviews 5.5/10 Bar

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