Novotel Venezia Mestre Castellana 4 stars

Customer review rating (ALL Rating) 4.3/5 1,143 reviews

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Via Ceccherini 21, 30174 VENEZIA MESTRE, Italy

Description

Hotel extras

  • Near the center of Mestre, Mestre Station and Venice Airport

  • 7 km from Venice, reachable by car or public transport (bus and tram)

  • Large conference centre, with 6 fully equipped rooms, up to 340 people

  • Outdoor seasonal pool: family friendly with playground and pet friendly

  • Guarded parking for a fee and free parking near the hotel

Our accommodation(s)

Hotel location

Novotel Venezia Mestre Castellana

Via Ceccherini 21
30174 VENEZIA MESTRE
Italy

GPS:45.503769, 12.234653

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PEOPLE BISTROT

Treat yourself to a moment of escape at our People Bistrot, where the attention paid to customers is equal to the quality of raw materials. Enjoy Mediterranean cuisine and a selection of great wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,143 reviews

Customer review rating 2.0/5

Rajendra M. Families - Confirmed reviews ALL

No glass, no creamer, no milk, no sugar, had to request to get some basics. Poor customer service. Not expected of Novotel. Rooms were dated and smelled cigarettes. That's why cancelled Novotel and booked Holiday inn Milan.for the next leg.

Dear Rajendra M., Thank you for your feedback. We sincerely regret that your stay did not meet Novotel standards and apologize for the inconveniences you reported. We take the reports regarding the lack of basic amenities and the smell of smoke in the room very seriously; we have already initiated an internal review with the relevant departments to ensure similar incidents do not occur again. Our priority is to offer a well-maintained environment and attentive service, and we regret that this was not the case this time. We hope to welcome you again in the future to provide you with the quality experience you deserve. Sincerely, Michele Napolitano - Guest Relation Manager

Customer review rating 1.0/5

Shah A. Families - Confirmed reviews ALL

Overall the stay was ok but no vegan hot meals provided. Also the hotel does not have steam and sauna. Air conditioning not working

Dear Shah A., Thank you for your feedback regarding your recent stay. We regret that we did not meet your expectations with the availability of vegan hot meals and the air conditioning issue you experienced. We appreciate your comments and will take them into consideration for future improvements. Michele Napolitano - Guest Relation Manager

Customer review rating 4.0/5

Gemma H. Families - Confirmed reviews ALL

3 nights to visit Venice. Hotel is nice but location isn’t as convenient as we had thought.

Dear Gemma H., Thank you for your feedback regarding your recent stay. We appreciate your comments about our hotel and understand that the location may not have met your expectations for convenience. We hope to welcome you again in the future. Michele Napolitano - Guest Relation Manager

Customer review rating 4.0/5

Flavio P. Solo - Confirmed reviews ALL

The Room TV was broken. I've discover it late in the night so the technical personnel operated to fix and replace .. but it was to late for me in the night. NET NET - (a) well assisted by receptionists and the technician but (b) the TV is old, small, not adequate to the hotel level.

Gentile Flavio P., La ringraziamo per la sua recensione e siamo lieti che abbia apprezzato l'assistenza del nostro personale. Ci scusiamo per il disagio relativo alla TV della sua camera e per il fatto che non sia stato possibile risolvere la situazione in tempo. La sua osservazione è molto importante per noi e provvederemo a valutare la questione per garantire sempre un servizio all'altezza delle aspettative dei nostri ospiti. Cordiali saluti, Michele Napolitano - Guest Relation Manager

Customer review rating 0.5/5

Jiahuei W. Solo - Confirmed reviews ALL

Location is ok, but on of reception lady staff in the afternoon on 7th of April is really rude.

Dear Jiahuei W., Thank you for sharing your feedback regarding your recent stay. I apologize for the unpleasant interaction you experienced with our staff. We value all guest experiences and will take your comments into consideration to enhance our service standards. Michele Napolitano - Guest Relation Manager

Other web-users rate our hotel

  • 735 reviews 8.4/10 Location
  • 1,011 reviews 6.4/10 Room
  • 1,206 reviews 8.9/10 Service
  • 23 reviews 7.1/10 WiFi
  • 588 reviews 7.7/10 Breakfast
  • 523 reviews 7/10 Cleanliness
  • 300 reviews 4.8/10 Vibe
  • 164 reviews 5.9/10 Amenities

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