Novotel Venezia Mestre Castellana 4 stars

Customer review rating (ALL Rating) 4.3/5 1,076 reviews

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Via Ceccherini 21, 30174 VENEZIA MESTRE, Italy

Description

Hotel extras

  • Near the center of Mestre, Mestre Station and Venice Airport

  • 7 km from Venice, reachable by car or public transport (bus and tram)

  • Large conference centre, with 6 fully equipped rooms, up to 340 people

  • Outdoor seasonal pool: family friendly with playground and pet friendly

  • Guarded parking for a fee and free parking near the hotel

Our accommodation(s)

Hotel location

Novotel Venezia Mestre Castellana

Via Ceccherini 21
30174 VENEZIA MESTRE
Italy

GPS:45.503769, 12.234653

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PEOPLE BISTROT

Treat yourself to a moment of escape at our People Bistrot, where the attention paid to customers is equal to the quality of raw materials. Enjoy Mediterranean cuisine and a selection of great wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,076 reviews

Customer review rating 4.0/5

Iulia D. Couples - Confirmed reviews ALL

The hotel is well located, close to bus stations and the railway station. While the room was a bit dated, it was definitely cozy, quiet and clean and big enough for 3 people. The staff was polite and made us feel welcome and the breakfast had healthy fresh food with nicely decorated breakfast area. Even if it was a bit overpriced, overall we had a good experience and would return if I visit the region again.

Dear Iulia D., Thank you for your thoughtful review. We are pleased to hear that you found our hotel comfortable and well-located. It is wonderful to know that you appreciated the cleanliness and coziness of your room, as well as the polite service from our staff. We strive to provide a diverse breakfast selection, and your feedback regarding its quality is greatly valued. We understand your concerns about pricing and will continue to monitor the market to ensure our offerings remain competitive. We look forward to welcoming you back on your next visit to the region. Sincerely, Michele Napolitano - Guest Relation Manager

Customer review rating 5.0/5

Cecilia P. Y. Families - Confirmed reviews ALL

The hotel was very confortable, clean and great staff.

Dear Cecilia P. Y., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our hotel comfortable, clean, and enjoyed the service provided by our staff. Best regards, Michele Napolitano - Guest Relation Manager

Customer review rating 5.0/5

Gabriela C. S. Families - Confirmed reviews ALL

I highly recommend this hotel

Dear Gabriela C. S., Thank you for your kind words and recommendation. We are delighted to hear that you enjoyed your stay with us and appreciate your positive feedback. Best regards, Michele Napolitano - Guest Relation Manager

Customer review rating 3.0/5

Mukund C. Families - Confirmed reviews ALL

I was travelling within Europe for 10 days and stayed with Mercure Florence, Rome and Novotel Venice. I must share that the experience at Novotel Venice is at the bottom for simple lack of Customer needs and sensitivity and we found the staff not welcoming at all. Let me quote an example of drinking water, 02 bottles of drinking water on day 01 and after that the focus of the staff is to make to buy the water, and to felicitate that expectations, our request to let us use the empty glass bottles to refill from tap was turned down and there were very few disposal glasses. One guy at reception is asking us to buy, other lady is proposing to fill up the bottle at level 1 water dispenser, extremely confusing. The ash basin in the toilet was also not cleaned properly during the stay. We are Vegetarian, we had to call food from Indian restaurant outside and when we asked for dinner plates, we were bluntly told to come down and collect ourselves. Extremely cold response. My intention of writing is to call for some more Customer sensitivity and lets us not provide similar experiences to other Customers. I hope it’s taken in right way for getting better and not perceived as complaint. BR Mukund C.

Customer review rating 0.5/5

Marcello C. Families - Confirmed reviews ALL

Booked with Accor hoping to skip the typical Venice low quality/high price service, but unfortunately the impression is that also Accor goes for this. Old room, 45 minutes to be served 2 focaccias (which was more like dried up bread, one with wrong filling), clogged sink from which vomited spaghetti resurfaced, cleaning personnel entering the room without knocking. Dear Accor, you may make a few ore bucks, but you are losing your reputation. Consider if it is worth it.

Dear Marcello C., thank you for taking the time to share your detailed feedback. We regret to read that your stay did not meet your expectations, especially considering your trust in the Accor brand. The situations you describe are not aligned with our service standards. Issues related to room condition, maintenance, food service timing, and housekeeping access procedures are taken seriously and have been reported to the respective departments for internal review, as we work constantly to improve operational consistency. Regarding the restaurant service, waiting times and order accuracy are monitored carefully, and your experience has been noted. Housekeeping staff are trained to strictly follow privacy and access protocols, including knocking before entering a room; we regret that this was not respected in your case. We understand your disappointment and the impact such issues can have on the overall perception of the stay. Michele Napolitano - Guest Relation Manager

Other web-users rate our hotel

  • 722 reviews 8.4/10 Location
  • 989 reviews 6.3/10 Room
  • 1,153 reviews 8.8/10 Service
  • 22 reviews 6.7/10 WiFi
  • 568 reviews 7.5/10 Breakfast
  • 515 reviews 7/10 Cleanliness
  • 295 reviews 4.6/10 Vibe
  • 161 reviews 5.6/10 Amenities

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