Novotel Venezia Mestre Castellana 4 stars

Customer review rating (ALL Rating) 4.3/5 1,176 reviews

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Via Ceccherini 21, 30174 VENEZIA MESTRE, Italy

Description

Hotel extras

  • Near the center of Mestre, Mestre Station and Venice Airport

  • 7 km from Venice, reachable by car or public transport (bus and tram)

  • Large conference centre, with 6 fully equipped rooms, up to 340 people

  • Outdoor seasonal pool: family friendly with playground and pet friendly

  • Guarded parking for a fee and free parking near the hotel

Our accommodation(s)

Hotel location

Novotel Venezia Mestre Castellana

Via Ceccherini 21
30174 VENEZIA MESTRE
Italy

GPS:45.503769, 12.234653

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PEOPLE BISTROT

Treat yourself to a moment of escape at our People Bistrot, where the attention paid to customers is equal to the quality of raw materials. Enjoy Mediterranean cuisine and a selection of great wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,176 reviews

Customer review rating 1.0/5

Manish R. Families - Confirmed reviews ALL

Our stay at Novotel Venice was extremely disappointing from check‑in to check‑out. As Accor Plus members, we expected the standard benefits, yet staff appeared to have no understanding of the program. We were not offered any of the usual inclusions such as complimentary breakfast, room upgrade, beverage vouchers, restaurant discounts, or even a coffee machine in the room. Check‑in was also poorly managed. Despite around six staff members being present, only two were actually serving guests, resulting in an unnecessary wait. Although the hotel promotes itself as family‑friendly, the experience did not reflect this. The restaurant does not open until 7:30pm, which is far too late for families with young children. There were very few dining alternatives nearby, so we requested room service — only to be told that room service also does not operate until 7:30pm. The hotel app was not functioning, and staff were unable to provide accurate information when asked. Overall, the lack of service, poor communication, and failure to deliver Accor Plus benefits made this stay extremely disappointing.

Customer review rating 3.5/5

Ross P. Couples - Confirmed reviews ALL

Hotel was very comfortable, staff very ablidging and helpful, Great fscilities coffee maker etc. Bed very cosie.

Dear Ross P., Thank you for your feedback. We are pleased to hear that you found our hotel comfortable and our staff accommodating. Your positive remarks about our facilities and bed comfort are greatly appreciated. We strive to enhance our guests' experiences continually. Michele Napolitano - Guest Relation Manager

Customer review rating 4.5/5

Leon S. Families - Confirmed reviews ALL

Perfect

Dear Leon S., Thank you for your positive feedback regarding your experience at our hotel. We are delighted to hear that you appreciated our service, parking facilities, and food offerings. Michele Napolitano - Guest Relation Manager

Customer review rating 4.0/5

Sean P. Business - Confirmed reviews ALL

A great overall experience. I understand upselling, but being asked twice if I wanted to have lobster with my pasta for only €22 extra was once too often. I then had to point out I didn’t have cutlery when my food arrived.. Minor details but these are the difference between an 8 and a 10. I will come back next time I’m in Venice 😊👍

Dear Sean P., Thank you for your feedback regarding your recent stay with us. I am pleased to hear that Francesca provided attentive and helpful service. I appreciate your comments about the upselling experience; I will ensure that our team is mindful of this in the future. Additionally, I apologize for the oversight regarding the cutlery, as we strive to provide all necessary items promptly. It is the minor details that can indeed make a significant difference in the guest experience, and your input is valuable to us. We look forward to welcoming you back on your next visit to Venice. Michele Napolitano - Guest Relation Manager

Customer review rating 3.5/5

Sharon S. Couples - Confirmed reviews ALL

Staff were lovely but it did not have the feel or quality you would expect of a 4* Novotel. Very busy with groups who seemed to dominate everything. Room fairly basic. Our stay was ok but we expected a little better.

Dear Sharon S., Thank you for your feedback regarding your recent stay. I appreciate your kind words about our staff. I regret that your experience did not meet your expectations for a 4-star hotel, and I will take your comments into consideration as we continually strive to enhance our guests' experiences. Michele Napolitano - Guest Relation Manager

Other web-users rate our hotel

  • 741 reviews 8.2/10 Location
  • 1,020 reviews 6.4/10 Room
  • 1,222 reviews 8.9/10 Service
  • 22 reviews 6.8/10 WiFi
  • 592 reviews 7.7/10 Breakfast
  • 527 reviews 6.8/10 Cleanliness
  • 310 reviews 4.7/10 Vibe

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