Novotel Venezia Mestre Castellana 4 stars

Customer review rating (ALL Rating) 4.3/5 964 reviews

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Via Ceccherini 21, CIN IT027042A1C6L4Z7DB, 30174 VENEZIA MESTRE, Italy

Description

Hotel extras

  • Near the center of Mestre, Mestre Station and Venice Airport

  • 7 km from Venice, reachable by car or public transport (bus and tram)

  • Large conference centre, with 6 fully equipped rooms, up to 340 people

  • Outdoor seasonal pool: family friendly with playground and pet friendly

  • Guarded parking for a fee and free parking near the hotel

Our accommodation(s)

Hotel location

Novotel Venezia Mestre Castellana

Via Ceccherini 21, CIN IT027042A1C6L4Z7DB
30174 VENEZIA MESTRE
Italy

GPS:45.503769, 12.234653

Telephone
Fax +39 041 940620

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PEOPLE BISTROT

Treat yourself to a moment of escape at our People Bistrot, where the attention paid to customers is equal to the quality of raw materials. Enjoy Mediterranean cuisine and a selection of great wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  964 reviews

TripAdvisor Rating  4.0/5  2,715 reviews

Nice Halloween decoration

Customer review rating 3.5/5

P Families - Confirmed reviews ALL

Average hotel. Room was OK. Comfortable bed. However bathroom was looking old. Breakfast was poor no vegetables also cleaning dirty plates was not happening. But you had good variety of gluten free bread and cereals.

Thank you for your feedback. I’m glad you found the room and bed comfortable, and appreciated the variety of gluten-free options. I’m sorry to hear about the issues with the bathroom and the breakfast service. We will address the lack of vegetables and ensure better plate clearance. Your comments will help us make necessary improvements. I hope you’ll give us another chance in the future. Marco Majolino - General Manager

Great hotel, clean rooms, nice staff

Customer review rating 5.0/5

Victoria T. Families - Confirmed reviews ALL

Had a great stay here. Stayed in interconnected rooms with children so really appreciate that this could be arranged. Rooms very clean, staff very friendly, lots of nice breakfast options. Would definitely return if in the area

Dear Victoria T., thank you for choosing Novotel Venezia Mestre Castellana. We are delighted to hear that you had a great stay with us and appreciated the clean rooms, friendly staff, and breakfast options. We look forward to welcoming you back if you are in the area again. Marco Majolino - General Manager

A fantastic stay. Would certainly recommend

TripAdvisor rating 5.0/5

Victoria T TripAdvisor review

Excellent stay in a lovely hotel, clean rooms, excellent selection at breakfast, lovely staff and the comfiest bed I’ve slept in in a long time! Really thankful to the hotel for arranging interconnecting rooms for our family which made life much easier. Downside is that it’s a bit of a walk to the bus stop to get into Venice, which wasn’t so bad on the way there, but exhausting after a day walking around the city, but can’t be helped! Recommend the breakfast focaccia!

Dear Vicandglen, thank you for recommending Novotel Venezia Mestre Castellana. We are delighted to hear that you enjoyed your stay with us, particularly the clean rooms, excellent breakfast selection, friendly staff, and comfortable beds. We appreciate your feedback about the walking distance to the bus stop and will consider how we can assist guests with this in the future. Your kind words about the breakfast focaccia are noted! We hope to welcome you back soon for another fantastic stay. Warm regards, Marco Majolino - General Manager

Felt dirty and worn. Worst Novotel I’ve stayed at by some way.

Customer review rating 1.5/5

Stuart F. Families - Confirmed reviews ALL

The places just felt dirty. Waiting staff seemed a little bit disinterested in their job. Room was uncomfortably warm, meaning we had very bad sleep and effectively ruined our one day in Venice.

Dear Stuart F., We sincerely apologize for the cleanliness issues you encountered during your stay. Cleanliness is of utmost importance to us, and we are sorry we fell short of our usual standards. Your feedback will be addressed internally. We regret any inconvenience caused. Marco Majolino - General Manager

Customer review rating 2.5/5

Maria P. Business - Confirmed reviews ALL

I have stayed at this property many times, at least 5 times before and as a Travel Agent, I have booked many, many guests over the last 20 years. I must say that on the last two visits, I was disappointed to see that the hotel cleanliness was not good. I sat on the lounge in my room and got a rash. The lift was very dirty and the quality of food at breakfast was shocking. I did not eat. Overall, my experience was not good. I was also surprised that there was no effort to upgrade my room as a valued travel agent. Not of high importance but I felt would have been nice considering the amount of bookings I put through Expedia to your hotel. Either way, I would definitely consider another option in future. Many thanks

Dear Maria P., Thank you for taking the time to share your feedback with us, and for your continued loyalty over the years. We sincerely apologize that your recent stays did not meet your expectations, especially regarding the cleanliness of the room and common areas, as well as the quality of breakfast. Your comments are of great importance to us, and we are already addressing these matters internally to ensure such issues are promptly resolved. Regarding the room upgrade, we always strive to offer upgrades based on availability. However, during your recent stay, the hotel was fully booked, which unfortunately made it impossible for us to accommodate your request. We understand the value of your partnership as a travel agent, and we would have loved to provide you with an upgrade if availability had allowed. We deeply regret that your recent experience has led you to reconsider staying with us in the future. We truly value your business and would welcome the opportunity to make things right should you decide to give us another chance. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back soon. Warm regards, Marco Majolino - General Manager

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.